Where are my 400 "free" points?

It is now the 20th of November. I renew my account on the 20th of every month. The last time I got any points was on the 12th of October. (Which suggests I am owed my last lot OVER A WEEK AGO.) It's bad enough that being a subscriber gets you so little, and that the points themselves aren't granted at the START of a paid month, but for the love of god can you please ensure that points are handed out ON TIME. Especially when marketing insists on time-gating items.

I have had to SUBSCRIBE FOR ANOTHER MONTH just so I can talk to customer services about this. (Freems aren't able to do that.)

This is absolutely disgraceful. Sort out your damn game.

In the same boat here.

I don't want to sound aggressive about it, but there really needs to be a better system for subscriber rewards than the randomness we've experienced thus far.

I got my points, but not my token or server transfer :/ if it's anything like last month...I'll get them one week apart after my points.

Same no token, points, or transfer yet

I got mine too.
Eco

Quote:

Originally Posted by Samuel_Tow [The Incarnate System is] Jack Emmert all over again, only this time it's not "1 hero = 3 white minions" it's "1 hero = 3 white rocks."

I got the points today, but not my other stuff. And my billing date's around the 12th.

I haven't received my points nor token (nor transfer I think), and it's been over a month since my last points were awarded

Still no points here either.

My billing date is the 29th, but my microtransactions show I got points last on Oct 13, and before that, several on Sep 13 (I assume that's the loyalty bonus for staying subbed over the summer).

I'm sitting on 3 transfer tokens, none used ever.

How much is it to expect the system to work?
I never had to worry about Vet rewards, so why is this, several months in, still a clusterf?


.

Something does seem a miss. My last reward token was given on October 15; I haven't been awarded one for November yet.

Yeah... seeming broken. I have two accounts and both got the Paragon Points around October 12th. One account got the next batch on November 12, but the second account hasn't gotten them YET. If they don't show up by the end of the month, then I'll contact support.

You'd think something this straightforward would work correctly. It's a bit simpler than an incarnate trial.....

I'll have to chime in too on the wackyness of how things are getting awarded...

Got PPs on the 13th/14th of the last two months.
Got Transfers on Head Start and 1st of Oct & Nov.
Got PRT on the 20th or so of Oct.
Have not yet received PPs or PRT for Nov yet.
Billing is 27th/28th of the month (Use 60-Day time cards).

According to this, I 'should' expect my PPs on my Billing date. I was directed to the link by a GM after bring this topic up after I got a response to a help petition for a different issue (The GM asked if there was anything else he could help me with, so...). Weather or not that's the case, I'll be waiting until the 27th, I guess.

Thank you for the time...

@Travlr (Main) / @Tymers Realm (Test)

I don't think I have ever gotten any Paragon Rewards tokens since the time that system was implemented. I have had 37 tokens and bought all of the VIP tier 9 on day one and have never received anything since. I have never bought anything in the regular tier 9 section.

I also have two accounts. Both of which received their respective points on the 12th of last month. This month only one account has gotten them. Given the amount of hype they put on this new rewards system I find it so disappointing to see this level of shoddy customer service. They have had problems with this system since the get go. This isn't even technically a gaming issue but rather a billing one so clearly we can't point fingers at the devs. But the publishers of this game really should be holding someone accountable for making sure that they're systems run as flawlessly as possible. At the very least they should give us some feedback on their progress with resolving the issues.

I also have the exact same number of tokens I had the day the new system was introduced. I contacted support yet they say I have the proper amount. I can't see how that is possible since I should at least have a new token for October even if my billing date for November hasn't come yet.

Got my points and transfer but no token yet. Now whats that saying patience is a virtue lol

I'm in the same boat. I last got VIP points on October 12.

Around Nov 16, I got a reward token, but no points. My sub date is the 20th of each month.

I figure I'll give it until the 30th before I contact support. If it's not taken care of by Dec 20, I go premium until it's fixed. I'm in Tier 8, so I won't lose much.

Golgothen

Someone on the Dev team really needs to look into this. What has customer service been saying to all of these irregularities / problems.

I received my Transfer token several weeks ago, but none of the rest of my monthly rewards, of which some are now over a month overdue. I'll have to look at my logs to see when my various other rewards were issued, but I'm going to record everything diligently from now on.

I'm paid-up though January. If these issues are not resolved by then, I will likely drop down to Premium and take another year or two off (I only just completed Tier 6, and I doubt I want to rework my characters with just SO's anytime soon).

I'm not entirely sure why this process hasn't been automated, or if it is automated what sort of demonic monstrosity of a cron job is running it. Not that I'm all 'gimmegimmegimme' on my points, but it would be nice to have it at least on a consistent basis, just in case.