Discussion: When Do I Get My Paragon Points and Reward Tokens? (VIP)
By
Ael Rhiana,
Posted on: 2011-10-05 17:30 in News, Events and Announcement Discussion
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Alright.|
Originally Posted by Psychoti
You still receive tokens for points purchased. I bought $50 worth of points (still have almost 1k points left) and received my tokens after a few minutes.
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But I ask after someone said they had a yearly subscription and had 42 tokens; no mention of purchasing extra points.
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Any chance I could make a request that some of the a/e-merit purchaseable auras be made T9 options? Launch-day vet here, but even given that I have nowhere near the time (I can't team much at all these days, for one thing) required to farm all the trial merits to ever acquire those auras, but I'd really like them. Hell, I'd pay money for them if you stuck them in the shop....
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Since there's some confusion about the term "billing date":
Your billing date is the calender date in the month on which your VIP subscription would normally renew.
For example
- Bob has a 6 month VIP subscription that renews every January and July on the 15th. Bob's billing date is the 15th.
- Jane has a 12 month VIP subscription that renews every year on April 1st. Janes billing date is the 1st.
And a Belly Button.
Andy Belford
Community Manager
Paragon Studios
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Except for Karolina Kurkova!
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Originally Posted by Zwillinger
And a Belly Button.
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honestly this is just ncsoft trying to get all they can..this is the reason its not on the day you pay.( which btw it should be on the day you pay!)
the confusion is based on selfishness more then helpfulness...you could have just as easily pulled the points and merits off at the start of the billing cycle.instead you decided to half*** it for your own benefit.
and you wonder why people dont understand...
oh and while your at it...i see yet another patch for the hami badge that i told you was broke and was told it wasnt.....you owe me an apology.next time believe the players when they tell you the stuff it borked!
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I always received my vet awards mid-to-late month prior to my billing date. I assumed that corresponded with the day I started my trial which was June 28th vs the day I paid for my first subscription on the 2nd of July. Except that I didn't get a reward token the end of September. I guess I'll wait and see when I get it in October but if it is after the 13th should I assume that my September token was never awarded and I need to bug support about it? Or will the token I get in October BE the token for my September subscription?
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Originally Posted by Zwillinger
The monthly Paragon Reward Tokens are awarded differently. They follow the same schedule as the old Veteran Reward program.
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Clarity on this point is a nice step in a good direction. But I'm still hazy on if people who had an early October subscription renew (I too, am in that club. Oct 3rd here), we don't get the 'right before renew date' Pargon Reward, because that would count as 'September'? Right?|
Originally Posted by Zwillinger
Since there's some confusion about the term "billing date":
Your billing date is the calender date in the month on which your VIP subscription would normally renew. For example
And a Belly Button. |
So no Paragon Reward till November, which makes some sense? Or am I completely wrong about something yet again?
Edit: Ah, and this was asked just above me. That will teach me to not refresh a page before posting a reply.
Clearly, we need more lasers.
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I understand. It's quite simple: Moving from one accounting system to another has led to people getting points before their time in September. But no one threw a hissy fit over that and threatened to quit. |
Originally Posted by Severe
honestly this is just ncsoft trying to get all they can..this is the reason its not on the day you pay.( which btw it should be on the day you pay!)
the confusion is based on selfishness more then helpfulness...you could have just as easily pulled the points and merits off at the start of the billing cycle.instead you decided to half*** it for your own benefit. and you wonder why people dont understand... |
Then, in order to catch up, some people will get their October points two weeks late until their billing cycle can synch. At which point, this became the worst thing in the world to ever happen... EVER!!!!!!1!!!!
Oh, I understand exactly what's going down.
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So what you're saying is, open a petition because I didn't get my badge or token. Gotcha.
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Originally Posted by Zwillinger
Since there's some confusion about the term "billing date":
Your billing date is the calender date in the month on which your VIP subscription would normally renew. For example
And a Belly Button. |
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Okay, my next bill date is December 7th (due to a couple of refer a friend referrals it was changed from my "start" date of the 10th) and my Veteran Rewards were awarded on the 12th every quarter.|
Originally Posted by Zwillinger
LetÂ’s address your Paragon Points first. If your game account has a bill day between the 1st of the month to the 10th of the month, you should expect your October stipend of Paragon Points on October 11th, provided your VIP subscription continues. Over the next few months, your stipend date will line up with your bill date as long as you maintain the VIP status of your game account. If your game account has a bill day between the 11th of the month to the 31st of the month, you will receive your Paragon Points on your game accounts billing date, as long as you maintain the VIP status of your game account.
The monthly Paragon Reward Tokens are awarded differently. They follow the same schedule as the old Veteran Reward program. This means you may not receive them on the same date that you receive your monthly VIP Paragon Rewards Points. Veteran rewards are were calculated based on the time your game account is was actually playable with active paid game time, and not just based on your bill date. Just as a temporary block changed your Veteran Reward dates, these types of things changes to your game account will also change the date you receive your monthly VIP Paragon Reward Tokens. You also have to play out the month of game time before receiving the tokens. You may pay for time in advance, but you have to play out the time before you receive your next reward. |
If I'm reading your announcement right, I'll get my Paragon Points stipend on the 11th this month, and over the next few months that will go back to the 7th, as long as I continue to subscribe.
My Paragon Rewards Tokens on the other hand will be awarded on the 12th of every month, as long as I continue to subscribe.
Is this generally correct?
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Originally Posted by Liquid
Except for Karolina Kurkova!
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Orc&Pie No.53230 There is an orc, and somehow, he got a pie. And you are hungry.
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From what I am understanding :
Paragon Points : AkA the little buggers for the Paragon Market
- Points are to be awarded one month at a time, even for multi-month subs, on your "monthly" bill date
- THose who have a bill date from the 1st to the 10th will get theirs on the 11th
- Those who have their points delayed as above will have the award date move closer to their bill date over the nexxt few months until they are awarded on their bill date
Rewards Tokens : The big buggers for the Rewards Shrub
- Awarded for 1 month of VIP sub, and every 12th month subbed after that (and buying Points)
- THe token for a bill date will be awarded not then, but before the next bill date (Billed Oct 10? Token will award Nov 9)
- THe original plan was to have all tokens for a sub award up front, but technical difficulties stopped that.
Transfer Tokens : The things that Move People
- They are accured by having an active sub on the first of the month
Questions for Z or other Red-type
- Points - The "resync" should be done by Feb. based off other player's interactions with support - is this right?
- Tokens - Is it still the plan to chnage the sytem to reward all tokens for a sub on the first day of subscription vs. one per month the day before the next montly bill date?
- Badges - The yearly badges - Will new badges be awarded based on pre-freedom "Played" time + Post- freedom subbed time, or just paid sub stime?
- Is the bonus yearly token tied to the yearly anniversary badge?
Orc&Pie No.53230 There is an orc, and somehow, he got a pie. And you are hungry.
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Tokens for buying stuff are awarded immediately.
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Originally Posted by Rajani Isa
Rewards Tokens : The big buggers for the Rewards Shrub
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http://www.synonym.com/antonym/irony/
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Originally Posted by VoodooCompany
What's the opposite of irony?
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reading some posts here has brought a question up for me. People are saying that free time for retail codes aren't awarded PP or PRT, is this correct or have they got it wrong?
I asked as i have a CoV:CE box comming (new of course) as I want the arachnos cape and chest symbols. Will i get the Points and tokens along with the free time? I know my free time for CoH delux and GvE additions have counted to my current awarded tokens, but how will this new retail code affect my VIP perks?
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Originally Posted by Forbin_Project
Then it's time for them to get off the cross, use the wood to build a bridge, and get over it.
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It's a slap in the face, isn't it?
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Originally Posted by Severe
honestly this is just ncsoft trying to get all they can.
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@Golden Girl
City of Heroes comics and artwork
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My issue is soley with the Reward Tokens. My Anniversay date in the 2nd of the month. October 2nd has come and gone and I didn't get my reward token even though, based on the old system, I would have received my 45 month Vet reward. |
Originally Posted by Zombie Man
I understand. It's quite simple: Moving from one accounting system to another has led to people getting points before their time in September. But no one threw a hissy fit over that and threatened to quit.
Then, in order to catch up, some people will get their October points two weeks late until their billing cycle can synch. At which point, this became the worst thing in the world to ever happen... EVER!!!!!!1!!!! Oh, I understand exactly what's going down. |
This is what bugs me. My subscription renewed for a year on September 2nd. Therefore, October 2nd, I already paid for a month, for which I received no Reward Token. By pushing my October reward token back to November 2nd, that means that I will get 11 tokens for 12 months of paid subscription time.
(Sometimes, I wish there could be a Dev thumbs up button for quality posts, because you pretty much nailed it.) -- Ghost Falcon
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When will technical difficulties work out in our favor?
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Originally Posted by mousedroid
By pushing my October reward token back to November 2nd, that means that I will get 11 tokens for 12 months of paid subscription time.
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As you have been candid with us Zwill, allow me to be candid with Paragon.|
Originally Posted by Rajani Isa
From what I am understanding :
Paragon Points : AkA the little buggers for the Paragon Market
Rewards Tokens : The big buggers for the Rewards Shrub
Questions for Z or other Red-type
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Concerning the part I red-lighted, it is a simple fact with bad implications for the future if Paragon feels comfortable with telling us details ahead of major future releases that they find out later they CAN. NOT. DO.
To Paragon as a whole. Either make sure ahead of time that you can deliver what you say you will deliver or DO NOT make it an Official selling point in the first place. This is the manner of all organizations with respectable reputations. Even then mistakes can be made, and I am not without understanding for this, but what can you do to reassure me about this not happening again?
This: Although I've never been forced to ask for this before, I would rather appreciate an apology from a Developer for saying that we would be awarded all tokens paid-for up-front and then failing to keep the trust. As I said, I do understand that mistakes are part of being human, but what seperates the sinners from the saints is the saints don't make these mistakes twice, and are sorry for making them.
In closing, I would be happy to forgive and forget, and chalk this up as an error in judgement - but for that, I need to know that you feel badly about it. Frankly, I'm not angry with Paragon. Just very, very extremely dissapointed.
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This attitude is the excuse all MMO devs use for refusing to give out any information at all. |
Originally Posted by RavenSoul
As you have been candid with us Zwill, allow me to be candid with Paragon.
Concerning the part I red-lighted, it is a simple fact with bad implications for the future if Paragon feels comfortable with telling us details ahead of major future releases that they find out later they CAN. NOT. DO. To Paragon as a whole. Either make sure ahead of time that you can deliver what you say you will deliver or DO NOT make it an Official selling point in the first place. This is the manner of all organizations with respectable reputations. Even then mistakes can be made, and I am not without understanding for this, but what can you do to reassure me about this not happening again? This: Although I've never been forced to ask for this before, I would rather appreciate an apology from a Developer for saying that we would be awarded all tokens paid-for up-front and then failing to keep the trust. As I said, I do understand that mistakes are part of being human, but what seperates the sinners from the saints is the saints don't make these mistakes twice, and are sorry for making them. In closing, I would be happy to forgive and forget, and chalk this up as an error in judgement - but for that, I need to know that you feel badly about it. Frankly, I'm not angry with Paragon. Just very, very extremely dissapointed. Thought for the day: A broken promise is a lie foretold if inaction and ignorance are allowed to trump respect and honor. |
You can either choose to have no information ahead of time, or to have information and deal with the fact that occasionally things will go wrong. I prefer the latter, thank you.
As for needing to know that they feel badly about it, what the heck do you want? Should Zwill rub gravel through his hair on the next UStream?
Quoting the official freaking post:
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| We sincerely apologize for any confusion that this may have caused. |
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I'd rather see Beastyle attempt to do that.
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Originally Posted by Brillig
Should Zwill rub gravel through his hair on the next UStream?
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@Golden Girl
City of Heroes comics and artwork
You know, I'm even OK with not getting all the Reward Tokens up front. I'm disappointed about it, but whatever - if technical difficulties prevent it, they prevent it.
What I'm not OK with is losing one Reward Token altogether. Again, I should have received one on 10/2. If I don't receive that one until 11/2, then they have failed to provide me a token for a month of time subscribed. Technical difficulties are no excuse for not providing something we "technically" paid for.
(Sometimes, I wish there could be a Dev thumbs up button for quality posts, because you pretty much nailed it.) -- Ghost Falcon
Y'know, I was wondering just the other day "I now have 2 free transfers... somehow..., so how come i don't have any more reward tokens?"
I'll give it a while before I get antsy. I mean, it's just a game and I'm not too crazy about the T8 rewards anyway, but I wanna work my way up to T9 eventually, y'dig?
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OK, for the confused 3/6/12/14 month people, though you pay your in 3/6/12/14 month increment you are still on a monthly rotation. PP are awarded on the aniversary of your renewal date, this if you sub started on the 21st of a month you will get 400/550PP every 21st. PRT reward at the end of your monthly billing cycle, so in the case of a sub date of the 21st you will recieve your tokens on the 20th (approx from what i understand).
Points for any bill date in september should have been awarded at the start of the head start. If your bill date falls before the 11th of the month your points for october will award on the 11th then return to normal on your bill date in novemeber.
Oh, and yes, once you have the full 42 reward tokens you do still continue to recieve tokens monthly fot the tier 9 repeatables and the tier 9VIP rotated rewards.