Discussion: When Do I Get My Paragon Points and Reward Tokens? (VIP)

Tidbit · 10-06-2011 04:42 AM

Quote:

Originally Posted by The_Laughing_Man

I also was due an annual Vet badge on 24th Sept. My ticket is still under investigation. I suggest (if you haven't) that you file a ticket. The more people that do, the more chance there is of it being fixed.

I, too, am waiting for my annual Vet badge, which should have awarded on 9/16. Filed a ticket 2 weeks ago, and am still waiting.

Golden_Avariel · 10-06-2011 04:46 AM

If those of us with a billing date around the beginning of the month will all receive our points on the 11th of each month, can we please make sure whatever is for sale during the first week of a month stays on sale for 2 weeks? My billing date is, of course, on the 2nd so I'm having to wait an extra 9 days before I get my points. It would be nice if the current sale could be extended another 7 days. At least this one time with the confusion. I was very disappointed not to get my points this week as I expected.

St_Angelius · 10-06-2011 04:55 AM

Quote:

Originally Posted by Golden_Avariel

If those of us with a billing date around the beginning of the month will all receive our points on the 11th of each month, can we please make sure whatever is for sale during the first week of a month stays on sale for 2 weeks? My billing date is, of course, on the 2nd so I'm having to wait an extra 9 days before I get my points. It would be nice if the current sale could be extended another 7 days. At least this one time with the confusion. I was very disappointed not to get my points this week as I expected.

it will only be around the 11th in october, novermber it will be back to your billing date.

Quote:

Originally Posted by Forbin_Project

Then it's time for them to get off the cross, use the wood to build a bridge, and get over it.

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Lavos · 10-06-2011 05:44 AM

i see nobody cared to reply to me or possibly just dont know the answer to what i asked

DumpleBerry · 10-06-2011 05:44 AM

I understand that the reward tokens are delayed, but I never got my most recent vet badge either. So, if I understand correctly:

My points were awarded early.
My badge will be awarded late.
My token will be awarded late.

Correct?

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St_Angelius · 10-06-2011 05:48 AM

Quote:

Originally Posted by Lavos

i see nobody cared to reply to me or possibly just dont know the answer to what i asked

It's my understanding that yes, they will rotate in and out. what the rotation cycle is though I can't say.

Quote:

Originally Posted by Forbin_Project

Then it's time for them to get off the cross, use the wood to build a bridge, and get over it.

In one little corner of the universe, there's nothing more irritating than a misfile...

terrible_deli · 10-06-2011 05:57 AM

Quote:

Originally Posted by Lavos

i see nobody cared to reply to me or possibly just dont know the answer to what i asked

It will be rotated out.

From what I gather, everyone will get an opportunity to get the sets. But the staff wants those who earn it now, a window of exclusivity.

What isn't clear is if that means 1) it'll show up again as a VIP reward or 2) it'll show up on the Paragon Store.

"I saw my advantage and took it. That's what heroes do." - Homer Simpson.

Asgardian_Blade · 10-06-2011 06:00 AM

Quote:

Originally Posted by Lavos

my question is, the tier 9 VIP Rewards aka Celestial Armor costume set, once it leaves, will it return at some point? i recall hearing the Tier 9 VIP Paragon Rewards were on a "rotational cycle"

im not feeling too good about spending approx $230.00 on Paragon Points just to buy the Celestial Armor set :/

if it leaves for good that would make me feel worse than i do, when the Paragon Rewards were announced it was said everyone as of July 1st 2011 who had a Subscription would become VIP and "start accruing rewards", so what happened to that? why shouldnt i get tokens for July, Aug and Sept?

if i was VIP and since July and i got the 1600 Paragon Points for being VIP since then, why dont i get the 3 Tokens too? the 3 tokens would really help whittle down the money id need to spend right now to get Tier 9 VIP

Quote:

Originally Posted by Lavos

i see nobody cared to reply to me or possibly just dont know the answer to what i asked

As I understand it, the Tier 9 VIP rewards will rotate every so often, I don't know a time frame and I don't care to guess. I don't know if that's any help, but I do know that they've said they will be available again. I am in the boat of not having enough tokens so I'm glad they will rotate back at some point.

As to Paragon Rewards: we were never promised reward tokens for the time leading up to the release, we were promised Paragon Points (400 per month). Therefore, we are owed no tokens for that time.

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TrueGentleman · 10-06-2011 07:03 AM

Quote:

Originally Posted by Zwillinger

If your game account has a bill day between the 1st of the month to the 10th of the month, you should expect your October stipend of Paragon Points on October 11th, provided your VIP subscription continues. Over the next few months, your stipend date will line up with your bill date as long as you maintain the VIP status of your game account.

There's no good way to break bad news like this except for candidly, so thank you for at least telling us this straight up. Of course, this is particularly frustrating for anyone who changed their billing cycle to the 1st to avoid any confusion about when VIP points would be available.

Quote:

We sincerely apologize for any confusion that this may have caused. I know that many are anxious to receive their monthly points, especially in light of our weekly releases in the Paragon Market.

This is an understatement. Paragon Studio's plans for weekly new releases and sales mean the delayed distribution of points we have already paid for will not be available for them. It's a problem for not being able to get, say, the latest power set on time, and an even bigger one for missing out on sales.

We look forward to hearing how Paragon Studios plans to address this problem.

Quote:

Originally Posted by Zwillinger

Gradually fixed over time, depending on when your billing date.

Thank you for your clarifying. We hope that you will be soon able to announce a more specific timetable as to when we can expect this situation to be fixed.

CatAstrophy · 10-06-2011 07:46 AM

I still don't understand.

(Yes I am blond. Why are you asking?)

"If you want to win you must not lose."
"Easiest way to turn defeat into a victory is to put on the enemy's uniform"
"Better strategic retreat than dishonorable defeat"

- Il Numero Uno (The Number One)

Golden_Avariel · 10-06-2011 08:07 AM

Quote:

Originally Posted by St_Angelius

it will only be around the 11th in october, novermber it will be back to your billing date.

I missed that it would be back to normal in November unless "gradually fixed over time" means "fixed this month." Still, that only makes my request even more reasonable if it is just this one month they extended the current sale (particularly on costume slots in my case) another week in addition to whatever is already planned for the 11th.

TrueGentleman · 10-06-2011 08:11 AM

Quote:

Originally Posted by Golden_Avariel

I missed that it would be back to normal in November unless "gradually fixed over time" means "fixed this month." Still, that only makes my request even more reasonable if it is just this one month they extended the current sale (particularly on costume slots in my case) another week in addition to whatever is already planned for the 11th.

Zwillinger said "months", plural.

Quote:

Originally Posted by Zwillinger

TOver the next few months, your stipend date will line up with your bill date as long as you maintain the VIP status of your game account.

Suggesting things will be fixed by November is an overly optimistic interpretation of his official statement.

mousedroid · 10-06-2011 09:03 AM

So in a matter of two months we've gone from getting all our prepaid tokens up front to having to wait until the end of each month to even get one, regardless of our billing date?

Awesome.

Normally, I wouldn't care about this, but since you decided to tie a limited-time reward to these tokens, I'm rather miffed. If you'd held up your original statement, I'd already have the whole Celestial Armor set on my main account. As it is now, there is a chance I'll only get part, or none of it, depending on how soon you retire it and how many more times you jerk us around on these tokens.

Add to that the fact that this is the second time I've had to type this post because of the @*&%^$# issue with the random forum log-outs and color me extremely impressed with Paragon Studios lately.

Bravo.

(oh wait, let me copy my whole post in case the forum logs me out again when I hit "Submit Reply")

((Hey, good thing I copied that, otherwise this would be the THIRD time I typed this due to the log-out bug! Impressed as ever!))

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JJ- · 10-06-2011 09:22 AM

I originally started US servers and took up the passport to the EU. Where upon the new account it created has the old vet rewards included in it and you gain new ones as normal. However now this has been converted to paragon rewards I appear to of lost the time (money I spent) spent US side, and only have the EU/Present time.

for example spent 12 Months Stateside. Passported to EU, spent 12 months there = 24 vet months. Freedom goes live I only gain credit for 12.

CatAstrophy · 10-06-2011 09:27 AM

So you are actually saying that we will get pp for October either on 11th (for people having billing date from 1st to 11th) or on are billing date (for all others). If we don't get them then we can contact support - that thing is clear.

Now the confusing part:
We will get monthly VIP Paragon Reward Tokens on usual date that we were receiving them before? Are we supposed to get Tokens for September or October? Will we get them at all in October or that were September Tokens that we got with Freedom early start? Is there a way to check when is my token due?

"If you want to win you must not lose."
"Easiest way to turn defeat into a victory is to put on the enemy's uniform"
"Better strategic retreat than dishonorable defeat"

- Il Numero Uno (The Number One)

Zombie Man · 10-06-2011 09:30 AM

Quote:

Originally Posted by mousedroid

Normally, I wouldn't care about this, but since you decided to tie a limited-time reward to these tokens, I'm rather miffed. If you'd held up your original statement, I'd already have the whole Celestial Armor set on my main account.

They're already on record that they'll be changing the original plan of rotating Tier 9 VIP Rewards to compensate for this unforeseen problem.

Quote:

Add to that the fact that this is the second time I've had to type this post because of the @*&%^$# issue with the random forum log-outs and color me extremely impressed with Paragon Studios lately.

Look up "Lazarus" as an add on for Firefox or Chrome browsers. Never lose what you were typing again. Also, be able to search through all the stuff you ever posted.

Speeding Through New DA Repeatables || Spreadsheet o' Enhancements || Zombie Skins: better skins for these forums || Guide to Guides

VoodooCompany · 10-06-2011 09:42 AM

Quote:

Originally Posted by Zombie Man

Look up "Lazarus"

What's the opposite of irony?

I've already forgotten about most of you

Giant2005 · 10-06-2011 10:02 AM

Quote:

Originally Posted by The_Laughing_Man

I also was due an annual Vet badge on 24th Sept. My ticket is still under investigation. I suggest (if you haven't) that you file a ticket. The more people that do, the more chance there is of it being fixed.

I think your lack of an annual badge is a biproduct of the fact that you can play for free now and only paid time count toward vet badges.
Previously, on the master account page it recorded time time played in two ways: "paid time" and "total time" total time was all of your paid time plus the free time offered by box sets and recruiting friends. Now that same page only lists "paid time".

I suspect that the time you played for free due to box purchases and recruits is no longer being counted.
I lost 5 months due to this.

Malin0001 · 10-06-2011 10:04 AM

I have the yearly subscription. How dose this affect getting the monthly stipends since my pay date isn't monthly but yearly? Also I already have the full maximum of 42 reward merits witch are stoled into the all the slots. Will I get more then that?

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Power corrupts.
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Vitaee · 10-06-2011 10:10 AM

Correct me if I'm wrong here, but if my next annual subscription renewal is 4-23-2012;

On 4-23-2012, I'll get a years worth of Paragon points.

I won't get any more points until 4-23-2013.

Since I've already paid for this October (and November, December, etc) back on 4-23-2011, will I be getting a months worth of points on October 23rd (and November, December, etc.)??

That last part is the one I'm most confused about

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and yet I'm Happy. I can't figure it out. What am I doing right?
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Giant2005 · 10-06-2011 10:25 AM

Quote:

Originally Posted by Vitaee

Correct me if I'm wrong here, but if my next annual subscription renewal is 4-23-2012;

On 4-23-2012, I'll get a years worth of Paragon points.

I won't get any more points until 4-23-2013.

Since I've already paid for this October (and November, December, etc) back on 4-23-2011, will I be getting a months worth of points on October 23rd (and November, December, etc.)??

That last part is the one I'm most confused about

You seem to be offering two conflicting statements.
You most certainly won't be getting a year's supply of points at your renewal date and a monthly supply of points on top of that. You only get the points once.
The latter part is the correct answer. You get your points monthly - you alread have been getting your points monthly, you have your points for June, July, August and September. If you were getting your points anually, you would have got none of the above.

Zwillinger · 10-06-2011 10:43 AM

Quote:

Originally Posted by Vitaee

Ok, this doesn't seem clear in this thread, but if I have an ANNUAL sub that is set to renew on April 23, 2012, do I have a few months to wait till I get a boat load of points, or will I get a regular monthly allotment on October 23rd??

Regular monthly allotment on the 23rd.

Andy Belford
Community Manager
Paragon Studios

VoodooCompany · 10-06-2011 10:44 AM

Now I have to ask, how are people getting 42 tokens when Freedom launched?

I've already forgotten about most of you

Zwillinger · 10-06-2011 10:48 AM

Quote:

Originally Posted by Lavos

my question is, the tier 9 VIP Rewards aka Celestial Armor costume set, once it leaves, will it return at some point? i recall hearing the Tier 9 VIP Paragon Rewards were on a "rotational cycle"

Once we rotate out the Tier 9, it will be available to acquire, by one method or another, at a later date.

Andy Belford
Community Manager
Paragon Studios

Psychoti · 10-06-2011 10:48 AM

Quote:

Originally Posted by VoodooCompany

Now I have to ask, how are people getting 42 tokens when Freedom launched?

You still receive tokens for points purchased. I bought $50 worth of points (still have almost 1k points left) and received my tokens after a few minutes.