Discussion: When Do I Get My Paragon Points and Reward Tokens? (VIP)


Ael Rhiana

 

Posted

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Originally Posted by mousedroid View Post
You know, I'm even OK with not getting all the Reward Tokens up front. I'm disappointed about it, but whatever - if technical difficulties prevent it, they prevent it.

What I'm not OK with is losing one Reward Token altogether. Again, I should have received one on 10/2. If I don't receive that one until 11/2, then they have failed to provide me a token for a month of time subscribed. Technical difficulties are no excuse for not providing something we "technically" paid for.
This is what I'm concerned about as well. But I'm adding up on my fingers and I had 17 tokens going into issue 21 which came out a week or so before I would have gotten my 39 month badge... but 39/3 = 13 + 3 years + 1 = 17 so maybe I got my September token a few days early. I'm not entirely sure. I guess I'll just drop my question for now and hope I get my token in October. But I'm still disappointed that I'll not have my paragon points until the day after the costume slot sale is over. Oh well, such is life I guess.

BTW - I'm also in the "I'd rather get news and deal with it sometimes being premature than to never hear anything at all until after release" camp. Not getting the tokens when we pay is a bummer because I was hoping to hit tier 9 sooner rather than later, but it isn't going to keep me from continuing to pay year-to-year.


 

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Originally Posted by all_hell View Post
Tokens for buying stuff are awarded immediately.
This thread is about VIP Points and tokens and such.



and going back to edit in what I recall hearing about transfer tokens.


Orc&Pie No.53230 There is an orc, and somehow, he got a pie. And you are hungry.
www.repeat-offenders.net

Negaduck: I see you found the crumb. I knew you'd never notice the huge flag.

 

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Originally Posted by Brillig View Post
This attitude is the excuse all MMO devs use for refusing to give out any information at all.

You can either choose to have no information ahead of time, or to have information and deal with the fact that occasionally things will go wrong. I prefer the latter, thank you.

As for needing to know that they feel badly about it, what the heck do you want? Should Zwill rub gravel through his hair on the next UStream?

Quoting the official freaking post:
For the record, I agree: I'd rather hear the plans, even if they are subject to change.

I don't recall "You get all your points when you subscribe!" being mentioned outside of the forums, so I don't see how it was a sales point. It's also a fairly minor thing- far from being a 'major feature.'

I'm not terribly fond of the way it's set up, either, and I hope it changes. But to freak out and demand they not announce anything that has even the slightest chance to change is seriously an overreaction.


Still hate the visit Winscott mission- make it dropable, have it give actual exp or remove it altogether. PS- Down knows who you are.
J/ Wilde/
/ AIL - Celebrating five years!

 

Posted

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Originally Posted by all_hell View Post
Tokens for buying stuff are awarded immediately.
I can confirm this.

I was curious to see if a first purchase of Paragon Points gave you a free Reward Token as indicated.

So I purchased 400 Paragon Points for $5 and lo and behold was awarded a free Reward Token.

This can only be done once. But you can also get a Reward Token if you purchase 1200 Paragon Points - I haven't tried this yet, and probably wont.





 

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Originally Posted by Comrade Hero View Post
I can confirm this.

I was curious to see if a first purchase of Paragon Points gave you a free Reward Token as indicated.

So I purchased 400 Paragon Points for $5 and lo and behold was awarded a free Reward Token.

This can only be done once. But you can also get a Reward Token if you purchase 1200 Paragon Points - I haven't tried this yet, and probably wont.
As I said, I was just referring to the VIP "allotments" not the as-you-buy-points.


Orc&Pie No.53230 There is an orc, and somehow, he got a pie. And you are hungry.
www.repeat-offenders.net

Negaduck: I see you found the crumb. I knew you'd never notice the huge flag.

 

Posted

Quote:
Originally Posted by Brillig View Post
This attitude is the excuse all MMO devs use for refusing to give out any information at all.

You can either choose to have no information ahead of time, or to have information and deal with the fact that occasionally things will go wrong. I prefer the latter, thank you.

As for needing to know that they feel badly about it, what the heck do you want? Should Zwill rub gravel through his hair on the next UStream?

Quoting the official freaking post:
This and Josh's replies led me to re-check the Freedom Official parts of the site. As I cannot find any mention of getting as many tokens at one time as you pay for months, I must retract my earlier comments and request, as well as humbly issue a sincere apology, as it does, in fact, appear I was misleading myself. I am very sorry for that, and will try in the future to check my sources prior to posting.

Raven.

A reminder to myself and others, of something Mark Twain once said - "A closed mouth gathers no feet." Sound advice, just wish I followed it better.


Even against certain death, it matters not how or if we fight, only that we do.

Most amusing complement I've ever been paid on an outfit, from @Ukase regarding my Blue Eyed She-Devil Anson Maddocs "Fallen Angel" homage:
"She gives my ex-wife a run for the money."

 

Posted

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Originally Posted by RavenSoul View Post
This and Josh's replies led me to re-check the Freedom Official parts of the site. As I cannot find any mention of getting as many tokens at one time as you pay for months, I must retract my earlier comments and request, as well as humbly issue a sincere apology, as it does, in fact, appear I was misleading myself. I am very sorry for that, and will try in the future to check my sources prior to posting.

Raven.

A reminder to myself and others, of something Mark Twain once said - "A closed mouth gathers no feet." Sound advice, just wish I followed it better.
I've always preferred his line, "It's better to be thought a fool of than to speak and remove all doubt."

I do appreciate that someone online actually being willing to man up when they're wrong, though. Given the attitude in other places (and sometimes even here on these boards), most people seem to want to turn having a disagreement into a personal holy crusade against the world; I'm glad you're not doing that.

J


Still hate the visit Winscott mission- make it dropable, have it give actual exp or remove it altogether. PS- Down knows who you are.
J/ Wilde/
/ AIL - Celebrating five years!

 

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Originally Posted by Zwillinger View Post
And a Belly Button.
Except the Pod People


The plastic tips at the end of shoelaces are called aglets. Their true purpose is sinister.
--The Question, JLU

 

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To be fair, it was never in anything marketing stamped - the upfront tokens bit was all from the Ustream chats and the like.


Orc&Pie No.53230 There is an orc, and somehow, he got a pie. And you are hungry.
www.repeat-offenders.net

Negaduck: I see you found the crumb. I knew you'd never notice the huge flag.

 

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Originally Posted by Severe View Post
the confusion is based on selfishness more then helpfulness...you could have just as easily pulled the points and merits off at the start of the billing cycle.instead you decided to half*** it for your own benefit.

and you wonder why people dont understand...
Well, clearly someone doesn't understand much about it.


Paragon City Search And Rescue
The Mentor Project

 

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I honestly don't see what the big deal is.


 

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Senior Specialist at City of Heroes Support came through with answers to my questions about Reward Tokens. This is the gist of it, and now it makes sense to me.

Quote:
Any Reward Tokens that were due because of an active, paid subscription up through September have already been granted to the account. This happened in a lump-sum distribution when Issue 21's Head Start went live back on 9/13. This same lump-sum distribution was applied to all City of Heroes accounts that had played the game prior to September 2011. This fact eliminates the "Active account: July/August/September" portion of your calculation from earlier. The account already received credit for those months, as contained in the lump-sum 39 amount I just referenced.

Going forward, Reward Tokens that are earned through having an active subscription/VIP membership are granted in arrears. This is because Reward Tokens earned this way don't grant until you've played through the game time that was paid for previously. They don't grant as soon as game time is applied to the account.

On a side note, Reward Tokens that are earned from purchasing Paragon Points through the Paragon Market grant within 10-15 minutes of the purchase being made. This usually requires that the character log out of the game completely and then back in. At that time, the account status is updated and the Reward Token is granted.
I have 39 Reward Tokens because I got an extra one with a 400pt purchase (I was curious to see if you did get a Reward Token for a first purchase of Paragon Points)

The total without the purchase of Paragon Points is 38 Reward Tokens.





 

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Originally Posted by Zombie Man View Post
Quote:
Originally Posted by Severe View Post
honestly this is just ncsoft trying to get all they can..this is the reason its not on the day you pay.( which btw it should be on the day you pay!)

the confusion is based on selfishness more then helpfulness...you could have just as easily pulled the points and merits off at the start of the billing cycle.instead you decided to half*** it for your own benefit.

and you wonder why people dont understand...




oh and while your at it...i see yet another patch for the hami badge that i told you was broke and was told it wasnt.....you owe me an apology.next time believe the players when they tell you the stuff it borked!
I understand. It's quite simple: Moving from one accounting system to another has led to people getting points before their time in September. But no one threw a hissy fit over that and threatened to quit.

Then, in order to catch up, some people will get their October points two weeks late until their billing cycle can synch. At which point, this became the worst thing in the world to ever happen... EVER!!!!!!1!!!!

Oh, I understand exactly what's going down.
I can see Severe's college education is finally paying off in posts that completely make sense and non-nonsensical rants.*

Oh wait...

* Forgive my double negative, it's a freshman mistake.


 

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Quote:
Originally Posted by Comrade Hero View Post
Senior Specialist at City of Heroes Support came through with answers to my questions about Reward Tokens. This is the gist of it, and now it makes sense to me.

Any Reward Tokens that were due because of an active, paid subscription up through September have already been granted to the account. This happened in a lump-sum distribution when Issue 21's Head Start went live back on 9/13. This same lump-sum distribution was applied to all City of Heroes accounts that had played the game prior to September 2011. This fact eliminates the "Active account: July/August/September" portion of your calculation from earlier. The account already received credit for those months, as contained in the lump-sum 39 amount I just referenced.

Going forward, Reward Tokens that are earned through having an active subscription/VIP membership are granted in arrears. This is because Reward Tokens earned this way don't grant until you've played through the game time that was paid for previously. They don't grant as soon as game time is applied to the account.

On a side note, Reward Tokens that are earned from purchasing Paragon Points through the Paragon Market grant within 10-15 minutes of the purchase being made. This usually requires that the character log out of the game completely and then back in. At that time, the account status is updated and the Reward Token is granted.

So what is the max amount of given/included tokens one can get, if they have subscribed the entirety of the game, bought box sets before, etc etc.....I was under the impression it was 38. I am not talking about additional tokens one can get via paying for points.

This post indicates this person got 39 via subscription/box purchases. Others have indicated 42, but it is unclear whether they bought additional ones or not.

I have 38. I thought everything was square as I've been here for the venerable "forever" amount. Sounds like I need to get a support ticket going?


I've already forgotten about most of you

 

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Oh, but for an editor, Zwill.


Thanks for eight fun years, Paragon.

 

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Who said I was any better? Except perhaps in the critical thinking, grammar, and proper English departments, but that's just my opinion.

It's really not a popularity contest, I've just been reading his posts for years, that's all. Also, just my opinion.


 

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I love threads like this... First the supporters "we still love you!" then the honest folk "WTF you jerks?!?!" later on someone attacks the honest folk "your rants are the reason the games sucks!" then the trolls show up "lol @ Threads like this" then as the argument gets more in depth with math, economics and English majors chiming in with their 2 cents. At some point fingers get pointed and posts degrading someone show up, all in all it is damn entertaining and half the time I think everyone forgets what the heck is going on. Reminds me of pre-school but the children are more educated. Hell even I fall victim to the nonsense, but this is a GAME and I love it

As for the issue at hand, it's messed up for now and they are fixing it. What else do you want? When you make a mistake in life, do you have 400 strangers tearing you apart? I don't think so, Paragon made a mistake and now its your job to forgive them and forget it. I'm sure there are more pressing issues in your life than little tokens not being awarded correctly.

Time to don my FFE


 

Posted

For clarification then. My active billing date is the 6th of the month. However, as far as the "October" Paragon Reward, it won't be awarded until sometime around my billing date in November? This feels like salt in a wound after the day before launch notice you weren't going to be able to give us the tokens for time we'd paid for up front, which was the reason I subbed in advance in the first place. I hope resources are being expended to change this for the future, as thus far, the Paragon Rewards have been one negative and disappointing announcement after another.


 

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Originally Posted by VoodooCompany View Post
So what is the max amount of given/included tokens one can get, if they have subscribed the entirety of the game, bought box sets before, etc etc.....I was under the impression it was 38. I am not talking about additional tokens one can get via paying for points.

This post indicates this person got 39 via subscription/box purchases. Others have indicated 42, but it is unclear whether they bought additional ones or not.

I have 38. I thought everything was square as I've been here for the venerable "forever" amount. Sounds like I need to get a support ticket going?
My bad! I Should have clarified. It's 38 Reward Tokens.

39 Reward Tokens is with the 400pt purchase I made to see if I would get an extra reward token.

Apologies for any confusion.





 

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Holy... I have to wait until Feb 28, 2012 to get ANY of my Paragon Points?!

And I have literally no idea when I should expect a new Reward Token, and apparently I should check for myself to see if I have all of the ones I should have had initially. How fun, it feels like I'm at a shady mechanic's place and I have to watch him to make sure he does the work he charged me for. Sweet. Thanks.


 

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Quote:
Originally Posted by Assisace View Post
Holy... I have to wait until Feb 28, 2012 to get ANY of my Paragon Points?!

And I have literally no idea when I should expect a new Reward Token, and apparently I should check for myself to see if I have all of the ones I should have had initially. How fun, it feels like I'm at a shady mechanic's place and I have to watch him to make sure he does the work he charged me for. Sweet. Thanks.
I'm not quite sure where you got the impression you would get no Paragon Points until Feb 28 next year. I'm assuming that is your next billing date on your subscription plan?

If so, you should have gotten points at the beginning of head start (assuming you were paid during July, Aug, and Sept) - 400 for your July 28th billing date (even if you don't pay on your billing date due to having paid a bulk rate for X months, the date you pay is your billing date each month), another 400 for August 28th, another for Sept 28th - all paid on the 13th of Sept (they should have advance paid you for your Sept points even though your bill date of the 28th hadn't yet come around). You might have gotten extra points based on reward tier in the Paragon Rewards system as well, but you should have started with 1200 points when the head start opened.

Since they advanced you the points for September's billing date, no points were handed out on that bill date. You should get another 400 (or 550 if you are at tier 9 on Para Rewards) on the 28th of October. And again on the 28th of every month until you stop paying.


The Reward Tokens are a bit more confusing, and Paragon Points grants for people with a billing date between the 1st and the 11th of the month will be a bit "off" while they get synced back up like they should be.

Reward tokens don't necessarily award on your billing date though, the reward date is calculated based on time paid (and apparently some combination of time played of the time paid for) - it has always had the potential to be different than billing date. I'm not sure why, but although my billing date is the 5th of the month, my Vet badges under the old system were granted on the 1st of the month every third month. I'm not quite sure how it was calculated for paid time to be all of four days off of my billing date, but it was.

Currently there isn't a way to see what the Paragon Rewards grant dates are - I had assumed they would grant (assuming no lapses in payment/VIP status) based on the same 1st of the month schedule that my old vet rewards granted on, but I have not yet received one for October - for either of my accounts with nearly identical vet time (one has been paid/active exactly a month longer than the other - so vet badges had always been one month off - one should have granted this month under the old system, one granted last month under the old system) and they have identical billing dates. So, I'm not sure that system didn't do something odd like the Paragon Points grants for the head start messed up early month bill dates getting a screwed up grant date while things get lined back up with the billing system.

Anyway...no, you shouldn't have to wait until Feb to get points or tokens.


Global @Nomme & @Nomme Again
Protector server

 

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Originally Posted by terrible_deli View Post
It will be rotated out.

From what I gather, everyone will get an opportunity to get the sets. But the staff wants those who earn it now, a window of exclusivity.

What isn't clear is if that means 1) it'll show up again as a VIP reward or 2) it'll show up on the Paragon Store.
I would guess the latter myself


 

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Originally Posted by VoodooCompany View Post
Now I have to ask, how are people getting 42 tokens when Freedom launched?
by not being as broke as some of us? IE: perhaps they purchased points, etc...


 

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Originally Posted by Rajani Isa View Post
From what I am understanding :
Transfer Tokens : The things that Move People[LIST]
Or for like people like me, "The number that will continue to go up until the sky esplodes because I'll never xfer a toon short of Test or Beta."

There's got to be some sort of conversion for this like X number of xfers = Y number of slot tokens, etc. It feels like that bloody extra "FREE mobile security software" that my cellphone provider added to my mandatory phone insurance plan After they raised it by $2-$3 because of said bonus with no way to go back.


 

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Originally Posted by St_Angelius View Post
reading some posts here has brought a question up for me. People are saying that free time for retail codes aren't awarded PP or PRT, is this correct or have they got it wrong?

I asked as i have a CoV:CE box comming (new of course) as I want the arachnos cape and chest symbols. Will i get the Points and tokens along with the free time? I know my free time for CoH delux and GvE additions have counted to my current awarded tokens, but how will this new retail code affect my VIP perks?
You should get whatever perks are included w/ the box, the included month sub tacked onto your acct, the token (end of month), and stipend I believe. IE: I wouldn't buy anything that should be included in the box from market just yet. What people are saying that you don't get is the extra token for purchasing the box unless you've Never previously purchased a boxed product before. *awaits correction*