Discussion: When Do I Get My Paragon Points and Reward Tokens? (VIP)

See, and that's exactly the point. Nobody in support even knows what's going on when you first submit the ticket. You end up going back and forth three or four times for an issue that doesn't need to exist. There's no way you can tell me it would be that hard to set up a couple of new database fields tied to more accurate renewal data that would grant the points and token at the beginning of the subscription rather than the end.

And the freekin' BADGES! Seriously, those badges are something WE'RE PAYING FOR and not receiving! It's been 6 months! Part of the money they still get from me goes to those badges, I'm paying for them and NOT GETTING THEM and that, at 6 months feels like a f'in RIP OFF. Feels that way because in fact it is a RIP OFF. "City if Heroes, come for the capes, stay for the RIP OFF."

I notice that for some reason they never seem to have issues billing my account on time and yet they always seem to lag behind with the free points, badges and server transfers. Funny how that works isn't it?

"Lag behind" with the badges? Have you gotten any (formally veteran reward) badges since "Freedom" went live?!?!? Has ANYONE?!?!?!? We're paying for the damn things AND NOT GETTING THEM AT ALL AND THAT IS ********.

Exactly, I don't get why it is so hard, account rolls over on XX date, 'rewards' are 'given' on either that day or the day after, should be easy. But all I get from them is they give them out on some arbitrary date that has nothing to do with anything, and it still doesn't come out on those dates. It makes no sense (but then little does with them any more). If my account lapses it goes down the day before it says (if I am playable til the 15th they turn me off on the 14th), but the 'rewards' can be up to a week or two after...

an no, you guys are right, the last badge I got was for tokens 34, and I am on 46. & the old ones are no more... one more problem I hadn't even noticed really, though there was a bit of a nagging. ...but then the token system has been pretty broken since day one of this free-dumb fiasco.

well, there have been class action law suits for things like this before, there will be laws about this kind of thing one of these days.

-----edit-----
the real problem stems from the fact that they are called 'rewards' when, in fact, they really are a product we pay for.

Another month rolls by, no badge (they can't get the tokens right, they certainly can't get the badges based on them right either), 3 days after my account rolls over, and still no points, no token, nothing. And I have yet to hear any kind of response from then on this that makes any sense at all. They said it would be right by February, but that's obviously not the case.

...Well I CAN say with certainty that the date you created the account ALSO has nothing to do with it. My account was created on 8-6-04, but I am lucky to get my rewards before the month ends, Even the dates they told me last month did not hold true, I got the points at least by the 19th then (and my account rolled over a day later last month), and the token like 6 days after that. This is completely arbitrary, and has nothing to do with anything other than 'we will give you what we feel like, when we feel like it, if we feel like it, we don't care what you feel you are entitled to'. They also seem to think that those of us who pay with the time cards (for whatever reason) are not entitled to the same level of service.

People on this board have called me "entitled" (as if that's a bad thing!), and maybe that's true (I won't say what that makes them though), but when I pay for a service I feel I am ENTITLED to get good service, when I pay for a product I am ENTITLED to get what I was promised, a reasonable working item in a reasonable amount of time. That is what the free market is all about. And it is NOT a 'bad thing'. (It is when people stop feeling entitled to getting a good product and good service and just accept whatever they are given that it is a "bad thing"!) And when I don't get good service I am entitled to look elsewhere for that service or do without (FOOL and WoD mmos will be out before too much longer, maybe they will be good...). But because they are not producing a physical product, they feel they are entitled to not make it work correctly or on time, because they can always fix it later, if they bother at all... And instead of people buying things because they are quality products and services, they are doing so for other reasons, many due to addiction to one level or another (we comic book people are notorious collectors after all, and mmo players get attached to their toons, this coming from a 14 year vet of mmo's, almost 8 of which here, who has hundreds of characters).

Being entitled isn't always a bad thing, but accepting a lower quality service for the same if not more money, is never a good thing. We are PAYing for a service here (and some of us are paying a lot!), we Should demand GOOD service! It is because people just accept whatever they are given that companies like Blizzard can exist.
Despite what they tell us, the rich do not drive the economy, it's consumers!

Well, another month, still no yearly badge.

Time to go file another "what is the status of this issue?" ticket with billing support. I encourage everyone who is missing a vet badge, which is probably quite a few people by now, to do the same.

I have an update regarding inconsistent dates for when your Paragon Point stipends are being awarded.

A fix was recently implemented so that for most VIP customers, Paragon Points should now be consistently awarded on your billing date. However, this fix may not apply in all cases, particularly if you were experiencing issues early on during the Freedom launch.

If you're still finding that the day you receive your stipend seems to be changing, please contact customer service, as they should now be able to permanently correct it for you.

I had to let my account lapse for a few days after my three months was up, and I seemed to get the points at the same time as I renewed, which was a pleasant surprise. The two times before that it was... some few days. So that part is nice. The transfer tokens do seem to show up on the first of each month... the reward token... some time late in each month.

I appreciate the apparent fixing of the PP stipend, Black Pebble, though I still find it troubling that support doesn't seem to know what players are talking about when they report this issue. Why is there such a huge disconnect between what you and they know? There seems to be a communication breakdown somewhere.

And I still want to know what is being done about the two tokens. Those should be rewarded at the start of the month as well: there is no reason for them to come in at later dates, and it's quite confusing for them to do so. I have a better idea of what's going on as a forumite and I still find it frustrating. If I didn't much read the forums (like I didn't for my first NINE months as a player), I might have given up on the game and NCSoft for not caring (and it still can come across that way as a forumite). That's a big issue.

Please, get this working and get the communication line issues fixed (as best you can, I understand human error)! We and you don't want this detracting from the game anymore!

Digging through the many pages of this topic has made my head hurt and I'm still unclear on my situation

I just upgraded to VIP, today (6/28/2012) by using a 30 day time card. Will I be getting 400 points and if so, when?


Edit.... nvm, just checked and I got my points

I actually have a different "problem" regarding reward tokens. I purchased points on 6/8, got a token, My Renewal was 6/9, got a token around 6/13, which I thought was my monthly Token, 6/20 Purchased points, got a token, then I got a Token around 6/23, how did I get an extra token. Not that I'm complaining