Discussion: When Do I Get My Paragon Points and Reward Tokens? (VIP)

Upon my last peition they told me the 8th is when I will get mine. I got mine on the 3rd... A

I had bought enough points to get a token anyways, and then suddenly I had 2. It was like earning a token that way kick-started the reward I was missing from last month (again.)

But I won't complain if I get another on the 8th anyways, LOL!

The promptness of awarding each VIP reward to my account seems inversely proportional to its desirability.

Server Transfer Token
Desirability: Low to none.
Awarded: First of each month, sharp, no delays!

Paragon Points
Desirability: High.
Awarded: Couple days after the first, usually before billing date. Usually.

Paragon Reward Token
Desirability: Very high.
Awarded: Completely randomly, somewhere at the tail end of the month.

I know you have to buy 1200 (I think) points at once for a token, yes? I was told numerous times that free points and such do NOT stack, you know, the bonus ones you get when you buy so many.

Can someone explain this...

A couple days ago I bought 1200 points, I got my token for buying them, yay. I ALSO got another alongside. I was thinking, Oh, I guess I got the one promised on the 8th a bit early.

I just logged in and found another token.

That's 3 tokens over a period of 3 days. Has something glitched or have I been awarded something extra for all the extra points that have been accumulating? This is weird...

Ok, I was told multiple times that they don't.

No, I have bought points before, a couple 5 dollar purchases and probably three of the 15 dollar ones. That extra token the night I bought points must have been bacause I had enough stacked up to earn another.

As for the one appearing today...support told me the 8th, but maybe this is my missing one from last month. >.>

The $15 package of points gets you 1320 pts (120 pt bonus). That's 480 pts, that added to the points from the $5 packs (800 pts) is where the extra Reward Token comes from.

Obligatory wiki link: http://paragonwiki.com/wiki/Paragon_Points

Quote:

Originally Posted by Dispari I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.

Not sure if directly related to the points and tokens issues...but...

Some of our accounts are nearing another yearly anniversary. And by nearing, I mean at least 30 days away (Two in March, one in April). Three have recently received an extra global slot. The first one received it about three weeks ago. The second account received it about two weeks ago. And the third account received it today.

One account that does not have the anniversary coming up did not receive the extra slot (It's creation date is August).

Yearly badges were not awarded. All the accounts are on similar point purchase cycles (Usually one week apart or so). No extra Tokens were awarded

Early October:

Quote:

Originally Posted by Snow Globe Okay, my next bill date is December 7th (due to a couple of refer a friend referrals it was changed from my "start" date of the 10th) and my Veteran Rewards were awarded on the 12th every quarter. If I'm reading your announcement right, I'll get my Paragon Points stipend on the 11th this month, and over the next few months that will go back to the 7th, as long as I continue to subscribe. My Paragon Rewards Tokens on the other hand will be awarded on the 12th of every month, as long as I continue to subscribe. Is this generally correct?

Apparently not.

Late October:

Quote:

Originally Posted by Snow Globe Even if that were the case, I would have ZERO way of telling. Unfortunately, Customer Support will not give out that information, Zwillinger is super-busy with planning/organizing the Player Summit, and anyone actually working the issue either can't or won't talk. I got my character transfer token at head start, I got another on Oct 1st. I got my Paragon Points (late) on September and October 13th. My billing day is the 7th. I got my Paragon Rewards token on October 24st (after either MORE than a month or 4 days sooner, depending on which CS Rep was speaking). I got exactly the amount of Paragon Rewards Tokens that the calculations said I was going to get, without any "bonus", "early", or "fractional" reward. I did not get a Paragon Rewards Token for September.

October 31:

Quote:

Originally Posted by Snow Globe Zwillinger, can you please pass along to the powers that be that these are STILL not working. On September 13, a player got: 1 Character Transfer Token. (Worked!) 1 Allotment of Paragon Points (Either 400 or 550 depending on your Paragon Reward Status). (Worked!) 1 Reward Token -IF- your old Veteran Rewards Program was due in September (if not, you didn't get a token - a 1 out of 5 chance of getting this token).(W T F! Basically Paragon Studios told, on average, 4 out of 5 subscribers that their subscription during September wasn't good enough to give them what was promised) If you had an active account: On October 1st you got a second character transfer token. (Worked!) If you had a billing date from Oct 1-13, you got your Paragon Points allotment (400-550 depending on Paragon Reward Status), else you should have received the points on your billing date. (Partially worked!) Some people have received their Paragon Reward token last week (Oct 23-24) Some people STILL haven't received their Paragon Reward Token.(W T F! Why hasn't this been addressed? The character transfer subscription perk works. Why isn't the same mechanism being used for all of them? You don't seem to be allowed to tell us, and there is no logical justification for the how these perks are being rewarded.) November 1st you will get another character transfer token, if you are subscribed. (Probably will work!)

November 9:

Quote:

Originally Posted by Snow Globe I got mine yesterday. Still not sure when I'm supposed to be getting them on a regular basis.

November 24:

Quote:

Originally Posted by Snow Globe I got my Paragon Reward Token on the 23rd. It is not my billing date (7th), my old Vet Reward day (12), a full month played (if calculated from Sep 28), or any day recognizable as meaningful. This is about as bad as forgetting your significant other's birthday, or heaven forbid your mother's birthday.

January 13:

Quote:

Originally Posted by Snow Globe I just looked at my billing. It seems that the Paragon Points award for my VIP account are the DAY AFTER my billing date. My billing day is the 7th. Specifically it was December 7th, 2011. Yet I got my Paragon Points on the 8th for both December and January. I got my Paragon Reward Token on December 23rd, and I still haven't got the first clue as to why the dates are 15 days apart.

And now I'm being fed a BS story from a supposed "senior" GM that I should be getting my Paragon Points on the 14th, despite the fact that the 14th is a week AFTER my billing date.

Quote:

Originally Posted by Customer support Thank you for contacting City of Heroes Support Team. After reviewing your issue I found that your stipend package is to be delivered around February 14th. I've also included a handy link in this response that addresses the Paragon Point stipend schedule. Answer Title: VIP Paragon Points Stipend Schedule Answer Link: https://help.ncsoft.com/app/answers/detail/a_id/8890 If you do not receive your stipends after February 14th, please let us know and we'll address the issue further.

https://help.ncsoft.com/app/answers/detail/a_id/8890

Quote:

VIP Paragon Points Stipend Schedule Answer ID 8890 | Published 10/17/2011 01:12 PM | Updated 11/21/2011 11:25 AM My account was active during the Head Start of City of Heroes Freedom in September 2011, and I want to know when my account will receive the stipend of 400 Paragon Points for being VIP. Why are some of my friends getting their stipends at a different time? Paragon Points and first-time VIP subscribers When you become VIP for the first time, you will get your stipend of Paragon Points at the time that your account is first billed. After that time, stipends will be granted after each full month of VIP time has passed. Paragon Points and Head-Start VIP subscribers You will receive a base stipend of 400 Paragon Points for every month you continue your subscription and remain VIP. Keep in mind that the Paragon Points were granted early in September and October. This means that everyone with a VIP subscription on October 12 received 400 points on or about October 12, regardless of their true stipend date. This means that it would have been possible to receive your stipend up to two weeks early resulting in up to six weeks between the October and November stipends. Assuming that you have maintained and continue to maintain an active subscription, the date on which you receive your November stipend should be the approximate date when you will receive your stipend going forward.

Which flies in the face of two major things:



And Zwillinger's posts in this thread:

Quote:

Originally Posted by Zwillinger Let’s address your Paragon Points first. If your game account has a bill day between the 1st of the month to the 10th of the month, you should expect your October stipend of Paragon Points on October 11th, provided your VIP subscription continues. Over the next few months, your stipend date will line up with your bill date as long as you maintain the VIP status of your game account. If your game account has a bill day between the 11th of the month to the 31st of the month, you will receive your Paragon Points on your game accounts billing date, as long as you maintain the VIP status of your game account.

Quote:

Originally Posted by Zwillinger Since there's some confusion about the term "billing date": Your billing date is the calender date in the month on which your VIP subscription would normally renew. For example Bob has a 6 month VIP subscription that renews every January and July on the 15th. Bob's billing date is the 15th. Jane has a 12 month VIP subscription that renews every year on April 1st. Janes billing date is the 1st. Everyone has a monthly billing date. And a Belly Button.

Quote:

Originally Posted by Zwillinger I know, however it's not something that's pertinent to the circumstances. Billing publishes encompass all NC products, not just COH. This one fix should ensure that the script runs, and self corrects to your actual billing date, moving forward.

I received my paragon points on the following dates:
September 12
October 11
November 8th
December 8th
January 8th
Now Customer Support has the gall to tell me that my paragon points have been pushed back to the 14th?

At this point I just want what this poster is asking for:

Quote:

Originally Posted by Grey Pilgrim I don't really care if they give us all our points on the 1st of the month, though... I just want to get them on the bill date. Then we know what to look for, and frankly, that makes sense.

My billing date is the 7th. Why are my Paragon Points not being awarded on that day?

Keep in mind my BILLING day is the 7th. I paid for my VIP subscription on December 7th, 2011. I bought the 12+2 month package.

Quote:

Originally Posted by Zwillinger We sincerely apologize for any confusion that this may have caused. I know that many are anxious to receive their monthly points, especially in light of our weekly releases in the Paragon Market. Hopefully this post will help set expectations moving forward and allay concerns you have about receiving your points for October.

The fact that I'm still having to fight with Customer Support for my monthly Stipend in February indicates that there is STILL something seriously wrong in both the Customer Support department and Billing.

Quote:

Originally Posted by Zwillinger The monthly Paragon Reward Tokens are awarded differently. They follow the same schedule as the old Veteran Reward program. This means you may not receive them on the same date that you receive your monthly VIP Paragon Rewards Points. Veteran rewards were calculated based on the time your game account was actually playable with active paid game time, and not just based on your bill date. Just as a temporary block changed your Veteran Reward dates, these types of things changes to your game account will also change the date you receive your monthly VIP Paragon Reward Tokens. You also have to play out the month of game time before receiving the tokens. You may pay for time in advance, but you have to play out the time before you receive your next reward.

As far as I can tell, this is inaccurate. Still. My Paragon Reward Tokens are arriving 2 weeks AFTER my billing day, despite having an uninterrupted account.

Quote:

Originally Posted by Zwillinger The Community Team always voices your concerns, especially in regards to systems that may present a level of confusion to our players. You can be certain that we have expressed concern over this situation. The job of Community is a two way street. We express concerns, and we also are responsible for relaying information, whether it is ideal or not. We have not posted a new update regarding this situation as we are still awaiting clarification regarding certain aspects. I understand that you are frustrated. I also understand the sentiment regarding the scheduling of monthly stipends (This would be one of those things we've expressed concerns regarding). We will continue to express these concerns whenever the opportunity presents itself. Thanks

Zwillinger, the customer support team from the front line GMs in game to the "senior" GMs don't know what the heck they are talking about, they don't know what the heck is going on and can't be bothered to check beyond looking at the NCsoft knowledge base, or they are blatantly lying to the customers. At this point I'm not willing to give them much leeway. Paragon Studios and NCsoft needs to get their act together. You don't treat paying customers like crap. I don't feel like a VIP for being a subscriber.

At this point I'm beyond frustrated. I'm beyond upset. I just want this FIXED.

Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters

These sorts of issues have diminished my emotional attachment to the game.

""It's past time for Paragon Studios to fix this.""


Agreed. And I am sick to death of support acting like my token for January doesn't exist. I still don't have it! Ever since I was awarded my December one late (8th of Jan) support has been trying to tell me that my tokens are now awarded the 8th of each month, and that I already received my token of January.

No, you boobs, that one on the 8th was a late grant from freakin' December! Their main response in e-mail "broke it down" for me like I am an idiot and actually made it seem like I am supposed to get only one token every 2 months.

W... T... F...?

A friend of mine that has been with the game since beta has actually already left because support treated him like dirt. In his case a GM actually left him to go help a freebie player and then never came back.

Keep it up support, keep alienating your playerbase till there is nothing left.

I too am currently going through just such a situation. To put in a ticket for missing points and be told by the GM after it's been escalated to wait till the end of the week to see if they show up and if they don't THEN put in another petition is just poor customer service. Part of what I'm paying for is to not get this kind of brush off. That kind of response left a VERY bad taste in my mouth.

I'm not going to care about it anymore.

If I care about it, I'm 100% going to get upset about it.

I'm not playing this game to get upset, although this is very upsetting, as I'm convinced it was designed to be.

I'm just going to pretend that paragon rewards were a dream and don't exist in the real world.

What's this? A free Super Pack is now included with a VIP subscription to say "WE MESSED UP!" on top of fixing the timely allotment of included-as-part-of-your-subscription perks?

...wait

no? same ole same ole run around? If not just a complete disregard and ignoring of this thread?

:/ <- shocked face

I've already forgotten about most of you

My points were ther last night and I have been assurd for the 3rd time that they will be there on the the 4th next month. I will wait and see - my trust in Paragon Studios is nil on this issue.

So after getting bored today and reading the last couple of pages of this thread, I decided to go check my account to see if I was having any issues with Paragon Points. And whatta ya know, my master account, has been paid up as VIP through September of this year last recieved its PP VIP stipend on January 4th.

I am greatful that there is at least such an easy method to identify when you are cheated out of the points you are due. I don't suppose there is a similarly easy method to check when your Rewards Tokes are awarded is there?