Discussion: When Do I Get My Paragon Points and Reward Tokens? (VIP)
By
Ael Rhiana,
Posted on: 2011-10-05 17:30 in News, Events and Announcement Discussion
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I followed your first suggestion, but as to the second one, I lost track of my reward tokens back in October when this whole fustercluck started, so I have no idea how many, if any, I have missed, or when they've been rewarded.
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Originally Posted by Snow Globe
I'd take a screenshot of your billing section, and include it with a support ticket. However I wouldn't use the in-game /petition.
No, just try to keep track of previous months. |
(Sometimes, I wish there could be a Dev thumbs up button for quality posts, because you pretty much nailed it.) -- Ghost Falcon
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Well, if you don't mind me asking the following questions:|
Originally Posted by mousedroid
I followed your first suggestion, but as to the second one, I lost track of my reward tokens back in October when this whole fustercluck started, so I have no idea how many, if any, I have missed, or when they've been rewarded.
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How many reward tokens do you have currently?
In August, what was your Veteran Reward level?
Were you due a new Veteran Reward in September?
Have you had a steady subscription since September?
Were you supposed to have an annual token between August and now?
Have you bought any points? If so, how many?
If you don't feel comfortable saying on the public forums, send me a PM, and I should be able to provide you with a fairly accurate guess as to how many you should have now.
Edit:
Given your posts, I think I can guess 37-40 range at the moment.
Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters
So, I've basically given up on trying to track the Paragon Points in the store. I don't remember what all I've bought using points, and thus cannot confirm how many points I *should* have simply by using the Microtransaction listing in my billing summary. In any case, I really don't care about that enough to submit a ticket for something I *might* be missing, or might not. However, to the best of my memory, I've used 4 free Server Transfer Tokens since the launch of Freedom. I currently have a balance of zero transfer tokens. I can live with that, too. I really only play on Virtue, and thus, I only transfer characters when it's something I've lost interest in, but for one reason or another, can't bring myself to delete it.
That said, what annoys me is the Reward Tokens. According to this quote that I believe originally came from Zwillinger:
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If the following calculation is correct, I should have 17 tokens. I currently have 15. My billing date is the 3rd. I can has tokens? |
All players (Free, Premium, and VIP) will get 1 Reward token. Additional tokens should be granted by the following means: Before Issue 21 goes live, you will get:
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All accounts start with 1 token.
1 token for having a retail edition
1 token for each Veteran Rewards badge (March 2010-August 2011 = 6 tokens)
1 token for every 4 Veteran Rewards badges (March 2010-June 2010 = 1)
1 token for your first Paragon Points purchase (400 on December 11th, not sure if I purchased any between launch of Freedom and then, that's as far back as the billing history goes)
1 token for every 1,200 Paragon Points purchased (purchased a bundle of 1,200 plus the bonus {which I don't believe counts towards the token} on February 8th = 1 token)
1 token for every month you are subscribed (September 2011-February 2012 = 6)
Unless I'm mistaken, that adds up to 17, no? Even if September doesn't count as a billed month for whatever reason (I'm beyond trying to figure out how that worked), that puts it at 16. Thus, I'm still short a token. I ask again: I can has token(s)?
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Just wanted to comment on this bit; YES, bonus points do count towards your next Paragon Reward Token.
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Originally Posted by Scirion
(purchased a bundle of 1,200 plus the bonus {which I don't believe counts towards the token} on February 8th = 1 token)
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Main Hero: Chad Gulzow-Man (Victory) 50, 1396 Badges
Main Villain: Evil Gulzow-Man (Victory) 50, 1193 Badges
Mission Architect arcs: Doctor Brainstorm's An Experiment Gone Awry, Arc ID 2093
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Originally Posted by Nethergoat
it's NEVER too late to pad your /ignore list!
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This section is correct. 9 Tokens for this section.|
Originally Posted by Scirion
If the following calculation is correct, I should have 17 tokens. I currently have 15. My billing date is the 3rd. I can has tokens?
All accounts start with 1 token. 1 token for having a retail edition 1 token for each Veteran Rewards badge (March 2010-August 2011 = 6 tokens) 1 token for every 4 Veteran Rewards badges (March 2010-June 2010 = 1) |
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Originally Posted by Scirion
1 token for your first Paragon Points purchase (400 on December 11th, not sure if I purchased any between launch of Freedom and then, that's as far back as the billing history goes)
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Quote:
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Originally Posted by Scirion
1 token for every 1,200 Paragon Points purchased (purchased a bundle of 1,200 plus the bonus {which I don't believe counts towards the token} on February 8th = 1 token)
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400 + 1,200 + 120 = 1,720
To figure out where your next token will come:
1,720 - 1,200 = 520
1,200 - 520 = 680 to next Paragon Reward Token.
At any rate, 1 Token for this section.
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Originally Posted by Scirion
1 token for every month you are subscribed (September 2011-February 2012 = 6)
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Oct = 1 token
Nov = 1 token
Dec = 1 token
Jan = 1 token
Feb = maybe 1 token at this point, but I doubt it. It is given at the month end based on your entire subscribed time, but calculated from September 28.
5 tokens for this section.
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Given what you've said: 9 + 1 + 1 + 5 = 16 tokens.
However, you're going to have to talk to customer support for a full accounting of your tokens.
Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters
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Yeah, I'll have to count them all up and look at how many points I've bought, etc., and get back to you. Meanwhile, thanks for the offer.
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Originally Posted by Snow Globe
Well, if you don't mind me asking the following questions:
How many reward tokens do you have currently? In August, what was your Veteran Reward level? Were you due a new Veteran Reward in September? Have you had a steady subscription since September? Were you supposed to have an annual token between August and now? Have you bought any points? If so, how many? If you don't feel comfortable saying on the public forums, send me a PM, and I should be able to provide you with a fairly accurate guess as to how many you should have now. Edit: Given your posts, I think I can guess 37-40 range at the moment. |
(Sometimes, I wish there could be a Dev thumbs up button for quality posts, because you pretty much nailed it.) -- Ghost Falcon
Got to love how the main draw to being VIP is still screwed up, and the Bad Costumer service is front page for all new people to read before they buy into this game. Just like a Burger Joint with a health score of D is on thier door as you enter.
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Hey, hey, hey - don't go blaming this on Serge!
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Originally Posted by GPBunny
Got to love how the main draw to being VIP is still screwed up, and the Bad Costumer service is front page for all new people to read before they buy into this game. Just like a Burger Joint with a health score of D is on thier door as you enter.
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(Sometimes, I wish there could be a Dev thumbs up button for quality posts, because you pretty much nailed it.) -- Ghost Falcon
No token yet for this month.
I wonder if they will short me on the last month of my subscription. That they haven't been willing to straighten these things out is one of the reason why I decided to stop giving them my money.
If they do short me my last token, I'll feel all the more justified in deciding to let CoV go.
Mind you it's not that I'm angry or hate or anything. It's just that CoV crossed the threshold to where it doesn't seem worth the trouble.
It wouldn't've taken too much to keep CoV on the other side of the threshold.
Ah well.
*Sigh* So according to what I've scanned on this thread, I shouldn't be surprised that I didn't get my fourth year badges, rewards, or points? I actually wasn't. But that says more about this total mess than it does about my ability to be surprised.
So what recourse?
Well, I got a Reward Token sometime today. Just noticed it on the character select screen. At least it seems fairly consistent about the time frame, even though that time frame makes the opposite of sense.
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I didn't log in last night, but I'm guessing this will be the same for me if I log in later today. It would be on par with the previous 6 months of this crap at least.|
Originally Posted by Dark One
Well, I got a Reward Token sometime today. Just noticed it on the character select screen. At least it seems fairly consistent about the time frame, even though that time frame makes the opposite of sense.
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The response of "I've been busy" is no longer an acceptable excuse to not convey actual information. The copy/paste method of what should be going on when it's obviously not happening that way is no longer acceptable. Support is not accurate nor helpful. I suggest start PMing the various "community representatives". Daily.
Edit: Logged in to find another Token. Using the past 4 months or so as an average, I get a Token on the 23rd, Transfer on the 1st, Points somewhere between the 9th - 14th, and my bill date is the 9th. GO GO INSANE LOGIC MATH!
I've already forgotten about most of you
I'm not going to buy one point until I can get my perks when they take my monthly money. Never a delay in that...
No one goes there anymore, it's too crowded...
"The potato goes in the FRONT."
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A question of priorities|
Originally Posted by Gr33n
I'm not going to buy one point until I can get my perks when they take my monthly money. Never a delay in that...
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Some things are worth spending the time to fix right away.
Other things can wait indefinitely.
In case you aren't reading the market thread for 2/21 Ghost Falcon did post about this topic.
http://boards.cityofheroes.com/showp...&postcount=176
On this subject, Is there any way to get a longer listing of the Microtransactions section in the billing summary page? With the Last 90 days only showing it's makes it hard to check anything.
I'm was hoping there is somewhere where you can get a full listing.
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Thanks for pointing to that, GPBunny.|
Originally Posted by GPBunny
In case you aren't reading the market thread for 2/21 Ghost Falcon did post about this topic.
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Just to put it on record in this official thread:
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Originally Posted by Ghost Falcon
GPBunny - for the record, I don't monitor that thread daily although I hop in every once in a while to catch up. I'm not the point person on Paragon Points, but I do know that Zwil, Doc Delilah and others have pushed for answers from our Billing Team. At first, we just delivered the information as we got it..., but then when it turned out the information we gave wasn't exactly jiving with reality with some customers, there was a decision to withhold giving updates to avoid causing even more customer angst and confusion.
At the Player Summit, I believe I even said at the Paragon Market panel that we were just as frustrated (if not more) than you in the award dates of Paragon Points and Paragon Reward Tokens. Lately, I've been sorely tempted to post in that thread, but anything that I posted would be from anecdotal experience, and not from a position of "I've-got-all-the-answers". I have 3 accounts (non-work - personal/play accounts) with billing dates spread throughout the month. I get my Paragon Point stipends inconsistently like you all, but they are always awarded in the month. I have never had an experience where my points were not awarded. Please note, and I'm saying this to manage your expectations of what type of support you can and should expect to receive from the forums: As a general rule, NCsoft and Paragon Studios do not resolve customer billing issues on the forums. We *always* direct customers to file tickets so that those tickets can be tracked and assigned to an NCsoft Billing Rep or another appropriate person for investigation and resolution. Paragon Studio employees (and that includes our Community Team) have zero abilities to provide Paragon Point Support because we do not have access to those support systems (No developer should ever have access to a customer's billing information. Period. I mean, to use an example, should an Apple iPad engineer have access to a customers iTunes account? Answer: No.). So when customers post problems on the forums, our Community Team gathers that information and rolls it into a summary for our Support Teams. If a customer provided a ticket or ticket number, the Community Team can include that for specific examples. Our Community, Development, Biz/Dev and Marketing Teams are not in Billing Support (the Billing Team handles Paragon Point awarding). We can and *have* escalated those issues when we could, but if customers don't fill out a ticket, the Billing Support department can't investigate or assist you. Also, no one has to hurt my feelings for a response. I monitor some threads, but not all threads. I respond to PMs when I can. I also get pointed to certain threads via PMs. I respond openly when I can. The post I made the other day was made at ~2:00 in the morning Pacific.... My takeaways were: 1) never respond to a thread at 2 in the morning ,2) never respond to a thread at 2 in the morning on an iPad that doesn't have a bluetooth keyboard , and3) typos by tablet stink (...and can you please cut me some slack on the post since obviously I was paying attention at 2 in the morning during the middle of the week? I could have just ignored the whole thread, but then if I had, then players would have missed out on using me as a punching bag for a couple of days, and where would the fun have been in that?  .) PS: Please be kind to the new Assistant Community Manager. He's still kind of new, and you have more than enough time to break him and have him curled up in the corner crying for mercy. PPS: That was not a challenge. |
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Sadly, no.
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Originally Posted by Badaxe
On this subject, Is there any way to get a longer listing of the Microtransactions section in the billing summary page? With the Last 90 days only showing it's makes it hard to check anything.
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Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters
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Hi,|
Originally Posted by GPBunny
In case you aren't reading the market thread for 2/21 Ghost Falcon did post about this topic.
http://boards.cityofheroes.com/showp...&postcount=176 |
I followed up with our billing folks, and it appears that there was a bug with our back-end system. Essentially, those bugs have been fixed, but all affected accounts from those bugs have not been fixed.
If you are having issues with your monthly Paragon Points, please file a support ticket with our Customer Service department through the /petition command in-game or through the Customer Service option in the in-game Menu Drop-down. Here's a quick link explaining the different ways to contact support.
Once you file a ticket, then our Customer Service team will investigate. They have access to new tools that will update your account if they find that your account is affected. Additionally, I have been told that the Paragon Reward Token system should be fixed, and if you have any concerns, our CS department does have tools to audit and correct the amount of Paragon Rewards on your account.
-Ghost Falcon
(PS: Please note that it is extremely important that you file a Customer Service ticket so that our Support teams can help you.
PPS: Please note that I am parroting something and passing along information at the request of a lot of you. Yes. A falcon that parrots. There, I said it.)
So what day(s) are we looking at to be awarded our stuffs, barring any account hiccups? Have they looked into awarding everything on the same day, i.e. date we pay, rather than a hodge-podge of random dates (I'm talking about awarding the Token 3+ weeks after our payments).
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In a way I really hate that you actually recommend this way to contact support. Why? Have someone take a look at this incident:|
Originally Posted by Ghost Falcon
If you are having issues with your monthly Paragon Points, please file a support ticket with our Customer Service department through the /petition command in-game or through the Customer Service option in the in-game Menu Drop-down.
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[Incident: 120210-000896]
I'm not going to name GMs, but the initial GM parroted misinformation, despite the fact that I explained in my petition that I knew that the in-game GM could not help me. I had to patiently explain that what he was telling me did not happen to my account. The same goes for the first escalation when the first out of game GM pointed to a knowledge base article that directly contradicted my petition (the fact that my February stipend was not awarded on the same day of the month as my December 2011 and January 2012 stipends).
It was only because I then included a screenshot of my billing screen from the website account page that I got a GM that looked into the situation. The fourth GM contact finally informed me that the stipend was awarded, 6 days after the scheduled date.
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Originally Posted by Ghost Falcon
Once you file a ticket, then our Customer Service team will investigate. They have access to new tools that will update your account if they find that your account is affected. Additionally, I have been told that the Paragon Reward Token system should be fixed, and if you have any concerns, our CS department does have tools to audit and correct the amount of Paragon Rewards on your account.
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And, yes, I know that this was directly caused by (a) the Web Team and (b) the Billing Team. However, they follow directions from someone and both groups are answerable to that person who dropped the ball.
Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters
My brother had problems with reward tokens, but support said they couldn't look into it when last he tried. Now we have kinda lost track of how many he should have, due to intervening point purchases etc. Really annoying that it has taken this long. Not to be pessimistic, but we were told the CS has "new tools" line by Z a month or two ago, and they still weren't looking into the problem when inquired (via web support). I am not optimistic that they would now.
Is there any reason to us an in game petition over web support?
Sermon
@sermon
One of Six, Cannibal 6
How about them telling us to post to the forums because there is nothing they can do. Am I to use the forums for tech support problems now? Almost every support ticket I send ends up with them telling me this. That is this subject or any other...
If we have a problem in game are we not suppose to put in a ticket with the support tab or use the support page? And if we are going to be told to come here anyways then what is the use?
I really would love an answer on this from a red name, please, pretty please. Even if it is PM.
Broomhilda BS/Regen/BM Scrapper, Fiddle Faddle Shield/ElecM/BM Tank,
And many others..
Dev's With all the Great new content, Please!! dont forget to fix the bugs with the old content. There is a storm a brewing because they are not getting fixed. If its a problem that no one is reporting them? Well Maybe you need to look at your tech support then..
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Please file a support ticket. I don't know how else to be more clearer. We do not and cannot provide direct support via the forums. Not even through PMs. |
Originally Posted by Broomhilda
How about them telling us to post to the forums because there is nothing they can do. Am I to use the forums for tech support problems now? Almost every support ticket I send ends up with them telling me this. That is this subject or any other...
If we have a problem in game are we not suppose to put in a ticket with the support tab or use the support page? And if we are going to be told to come here anyways then what is the use? I really would love an answer on this from a red name, please, pretty please. Even if it is PM. |
If you have a tech support problem, please file a tech support ticket and our Tech Support Team will work with you. If you post within the Tech Support FORUMS, then odds are that a very helpful player (not a Paragon or NCsoft employee) will provide some advice.
I cannot stress enough that the forums are not and will never be the hands-on support mechanism that i believe you are looking for. We're not going to publically discuss your private and personal information on a PUBLIC forum.
That said, to everyone else experiencing a problem with Paragon Point Stipend deliveries or Reward Token balances/deliveries, please file a support ticket.
Someone asked for an update, i got one and delivered it.
The last billing update to our back end just recently occurred (matter of days), so if your past experience was weeks or months ago, then our Support Teams may be in a better position now to investigate and assist you.
(note: all typos and grammar errors are a result of typing on a tablet.)
Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters