Discussion: When Do I Get My Paragon Points and Reward Tokens? (VIP)
By
Ael Rhiana,
Posted on: 2011-10-05 17:30 in News, Events and Announcement Discussion
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No.
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Originally Posted by Capa_Devans
Do the points earned per month show as 400 on the market screen even if you are entitled to 550 because of vet status?
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I've already forgotten about most of you
Hi Guys,
well as it is now 4 and a half months since I was due my anniversary badge and my dates are still all over the place I thought I would go and check out my account and see what has been credited and when.
Surprise surprise (irony!) the account site is down for maintenance, with no timescales for return!
VIP RIP!
Cheers
So many cats - So few recipes!
Age is of no importance,
unless you are a cheese!
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Thanks.|
Originally Posted by VoodooCompany
No.
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Originally Posted by jacktar
Surprise surprise (irony!) the account site is down for maintenance, with no timescales for return!
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Well, I think I got a Reward Token sometime between last Wednesday and today. When did I get it? No idea.
In other news... My billing date was the 3rd. I got my points (according to the account log... I don't remember what I spent them on, but I must have used them. lol) on the 4th. I got my Reward Token and monthly badge on the 24th. I'm still waiting for the free server transfer.
You should have gotten your transfer on Jan 1st. You'll get another one on Feb 1st.
Paragon Wiki: http://www.paragonwiki.com
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Originally Posted by Dispari
I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.
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I think I'm in the same boat, except I think it was more narrowed down between Sunday and Wednesday. Billing date is the 9th (now and for the past 2 years?), registration date was the 24th years ago. |
Originally Posted by Dark One
Well, I think I got a Reward Token sometime between last Wednesday and today. When did I get it? No idea.
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I might be crazy, but I think we are getting closer to figuring out this puzzle. Good one NCSoft. Good one.
I've already forgotten about most of you
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I would hate to see how NCSoft figures out a crossword puzzle. Just randomly putting in words that are the same length? |
Originally Posted by VoodooCompany
I think I'm in the same boat, except I think it was more narrowed down between Sunday and Wednesday. Billing date is the 9th (now and for the past 2 years?), registration date was the 24th years ago.
I might be crazy, but I think we are getting closer to figuring out this puzzle. Good one NCSoft. Good one. |
I was told they are working on a fix- if so why oh why has that not been mentioned by a red name here?
Well, what are we going to do about it?
That's what they thought.
shut up and take it
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A lot depends on if I get my points on the 4 th as promised 2 months running now.I will keep reporting it here if they fail again and keep opening support tickets. It seems a useless waste of support time and money to keep forcing players to jump thru hoops to get a promised product.
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Originally Posted by all_hell
Well, what are we going to do about it?
That's what they thought. shut up and take it |
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That's under the assumption that a human is at all involved in the support tickets. If it's cut-n-paste automated responses, but with a random GM "name" on it, it probably doesn't cost them anything.|
Originally Posted by Optimus_Dex
A lot depends on if I get my points on the 4 th as promised 2 months running now.I will keep reporting it here if they fail again and keep opening support tickets. It seems a useless waste of support time and money to keep forcing players to jump thru hoops to get a promised product.
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If CS is outsourced to India or China or whereever, it is also probably cheaper to handle support than to actually fix the issue. *shrug*
/jaded cynicism
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I guess I'm an optimist. I want to believe that the game I love wants to keep me as a customer. The last two responese I got from A GM did not seem canned they actually seemed to be written by a human who understood the problem and talked about how there game play. If it was canned it was well done.
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Originally Posted by Dark One
That's under the assumption that a human is at all involved in the support tickets. If it's cut-n-paste automated responses, but with a random GM "name" on it, it probably doesn't cost them anything.
If CS is outsourced to India or China or whereever, it is also probably cheaper to handle support than to actually fix the issue. *shrug* /jaded cynicism |
I got the same run-around this month...
Points came way early though...8 days before my bill date! However...the token...2nd of Feb and stll nothing. When I petitioned this time I was told oh, you don't get that until the 8th of Feb, yu got your last one Jan 8th.
Uh..that's because the one on Jan 8th was granted more than a week late from December. Then I got this loooooooooooooong winded reply that made it seem like I only get 1 token every other month. Um...wha...? O.o
I give up, I really do. They're going to award me what they damn well feel like, or so that was the impression that I got.
"Certain it is and sure: love burns, ale burns, fire burns, politics burns, but cold were life without them." - Romulan proverb
My Characters
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Prior to Freedom, I would've agreed with you. Now? Not so much. This half-assery and neither hand knowing what they are doing is, IMO, an indicator of deeper problems within the company.
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Originally Posted by Optimus_Dex
I guess I'm an optimist. I want to believe that the game I love wants to keep me as a customer.
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I had to ask for my ticket to be escalated and within 24 hours my missing reward token was granted.
I truly wish they would get this under control and automated so that it is timely and accurate.
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Originally Posted by Paladiamors
I love you, I Burnt the Toast!
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I would have to agree with you , someone should have gotr this under control before now. They need a hand on the rudder instead of eveyone rowing in circles.
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Originally Posted by Dark One
Prior to Freedom, I would've agreed with you. Now? Not so much. This half-assery and neither hand knowing what they are doing is, IMO, an indicator of deeper problems within the company.
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This is neither costing them money nor making them any money. Therefore it's not going to get any attention until after the things which are costing them money or making them money get addressed.|
Originally Posted by Optimus_Dex
I would have to agree with you , someone should have gotr this under control before now. They need a hand on the rudder instead of eveyone rowing in circles.
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Goodwill of the player base doesn't have an entry on the ledger sheet apparently.
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I would think the support time wasted on this month after month would be some expense - maybe small but it takes away from other support functions. And it will not make them money from me as I refuse to buy anything till the promised points are fixed.. And I agree player goodwil must count for nothing. Just a simple we are working on a fix - we are sorry might count for something.
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Originally Posted by all_hell
This is neither costing them money nor making them any money. Therefore it's not going to get any attention until after the things which are costing them money or making them money get addressed.
Goodwill of the player base doesn't have an entry on the ledger sheet apparently. |
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Well, last night Zwillinger told Triumph Watch 2.0 (Triumph's main badge channel) that they are looking at the yearly badges, even if it is something they can't fix.
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Originally Posted by Optimus_Dex
Just a simple we are working on a fix - we are sorry might count for something.
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Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters
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To be honest, I'd be pretty satisfied with those badges just going away. It's the same problem as the old Veteran Badges -- a theoretically infinite series of badges, which means unless you've been subbed since Day 1 you'll always be behind. Imagine if the damage/mez/influence/etc Achievement badges worked like this. Oh, so you finally earned 1 billion influence? Congrats! Now try for 2 billion. Done with that one? Give 5 billion a shot. How about 10 billion after that? 20? 50?
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Originally Posted by Snow Globe
Well, last night Zwillinger told Triumph Watch 2.0 (Triumph's main badge channel) that they are looking at the yearly badges, even if it is something they can't fix.
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"You don't lose levels. You don't have equipment to wear out, repair, or lose, or that anyone can steal from you. About the only thing lighter than debt they could do is have an NPC walk by, point and laugh before you can go to the hospital or base." -Memphis_Bill
We will honor the past, and fight to the last, it will be a good way to die...
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Which is counterintuitive to what This calculator link says. It says, according to the time I've been subbed, I should have 7 yearly vet badges. But wait. It doesn't bother to tell me that I really don't have that 7th yearly vet badge because F2P broke that back in September.|
Originally Posted by Snow Globe
Well, last night Zwillinger told Triumph Watch 2.0 (Triumph's main badge channel) that they are looking at the yearly badges, even if it is something they can't fix.
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This is extremely disheartening that we can't get an official answer for something that's been broken for almost 6 months.
If the yearly vet badges cannot be fixed then they should be removed.
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I personally like the fact that I have been subbed since day 1 and want the badge to show it.|
Originally Posted by DarkGob
To be honest, I'd be pretty satisfied with those badges just going away. It's the same problem as the old Veteran Badges -- a theoretically infinite series of badges, which means unless you've been subbed since Day 1 you'll always be behind. Imagine if the damage/mez/influence/etc Achievement badges worked like this. Oh, so you finally earned 1 billion influence? Congrats! Now try for 2 billion. Done with that one? Give 5 billion a shot. How about 10 billion after that? 20? 50?
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I also want the year 1 badge to be account wide so my villains can also enjoy them, so if the dev's could make that so I would appreciate it.
Too many 50's to list here's a few you may know.
Slazenger, Area51, Area53, Area54, Erruption, Mind Plague, Thresher, Sheath, Broadside, Debt
It's the fifth - my billing date is the 4th - no points as promised the last two months. No offical anouncement - nothing. Why promise a product and not deliver it? I saw about Zwillingers's comment on a Triumph channel. One server channel comment does not make an anoouncement. It's nice they are charging ful steam ahead but fix the annoying things before they destroy all trust in Paragon Studios.
So I filed yet another support ticket.
Do the points earned per month show as 400 on the market screen even if you are entitled to 550 because of vet status?
SAVE CoX info:
Titan Network efforts
Saving CoX events/FB info