Discussion: When Do I Get My Paragon Points and Reward Tokens? (VIP)
By
Ael Rhiana,
Posted on: 2011-10-05 17:30 in News, Events and Announcement Discussion
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By all means, PM me the conversation and ticket to me. I can't investigate, but will forward the PM along. If there's a breakdown along the way and our GMs are giving out misinformation, the CS team will review the process flow, and change it (the process). |
Originally Posted by Codewalker
I think you might need to tell them that.
I've talked to a few people who were told by a GM after filing a support ticket to report their issue on the forums. Which, to me, is a punt that says whoever is handling the ticket can't or doesn't want to fix it. Should people who have gotten that in response to their ticket PM the ticket details to you or to the community team for investigation? |
Just a reminder, neither I nor the Community team has access to your billing history or billing information.
Well, I would like to say that I appreciate you posting here and giving us some information. I have been watching this thread for a while now. I have to say the lack of response/ answers was quite disconcerting. So I want to thank you for bringing us some information.
My issue is a little different than most of the others here. My ticket was concerning the yearly badges and yearly rewards, not the monthly ones (which I seem to be getting on time.) When I sent in my tickets, they basically said they( support) couldn't fix it, it was an issue effecting everyone and the Development team had to fix it. So they said to watch the forums for an update(That was in November).
I know that you are parroting information, but this is the first information we have had in quite a while. Is there any update on the yearly badges and rewards? I will send in a new ticket today. Again thank you for bringing us some information.
Bright and Shiny,
American Wonder
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It's not clear from what has been written.|
Originally Posted by Ghost Falcon
Please file a support ticket.
If you have a tech support problem, please file a tech support ticket and our Tech Support Team will work with you. That said, to everyone else experiencing a problem with Paragon Point Stipend deliveries or Reward Token balances/deliveries, please file a support ticket. The last billing update to our back end just recently occurred (matter of days), so if your past experience was weeks or months ago, then our Support Teams may be in a better position now to investigate and assist you. |
Does receiving rewards at random intervals count as an "issue" or are the random intervals wai?
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Definitely still my contention / concern / confusion.
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Originally Posted by all_hell
It's not clear from what has been written.
Does receiving rewards at random intervals count as an "issue" or are the random intervals wai? |
I've already forgotten about most of you
Can somebody clarify for me please:
I started a second account with the first month on the 99 cent deal on Nov 25 and now have just paid for my third full subscription month on Feb 25. I got a paragon reward token on making the account, when should I get my second one ?
I thought I should have had it by now and ought to have been able to unsub while getting SG privileges which is what I wanted the account for. I will be very upset if I ought to have been able to unsub without paying my last $15, and have been conned into an extra month by a bug.
It's true. This game is NOT rocket surgery. - BillZBubba
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When this mess first came out I got 3 completely different responses from the GM/Ticket people on this exact issue of points and tokens. I _think_ I get my points the way im supposed to, but I certainly get my tokens now the way Im supposed to (which is on a random day towards the end of a given month).|
Originally Posted by Ghost Falcon
By all means, PM me the conversation and ticket to me. I can't investigate, but will forward the PM along. If there's a breakdown along the way and our GMs are giving out misinformation, the CS team will review the process flow, and change it (the process).
Just a reminder, neither I nor the Community team has access to your billing history or billing information. |
A consistent unified response from customer support on this issue when I submit a ticket would be nice.
-------
Hew in drag baby
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You earn one token for each month subbed - granted at the end of each subbed month (in theory). So, if you started your sub on Nov 25, then you should have received tokens on/around Dec 25, Jan 25, and Feb 25.
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Originally Posted by Minotaur
Can somebody clarify for me please:
I started a second account with the first month on the 99 cent deal on Nov 25 and now have just paid for my third full subscription month on Feb 25. I got a paragon reward token on making the account, when should I get my second one ? |
And this is the thing we need clarifying, I think.
Here's the question I want a clear answer to: For a given billing date, when should we be receiving each of Paragon Reward Tokens, Paragon Points, assuming monthly billing?
Please also clearly define how different billing schemes (Quarterly, Half-Yearly, Yearly, Half-Yearly+1, Yearly+2) alter that.
I don't really mind what the answer actually IS, but I want to know the answer.
For instance, I am billed on the 3rd of each month. Ignoring all previous experience, moving forward, when can I expect to see my Token for the payment coming up on March 3rd? My Points? Is it March 3 for one, April 2 for the other? Some other random set of dates? I'm not bothered by the answer, but it matters. With this information clearly defined, we can identify problems more easily.
Also, to help out other issues, when should I get my next Year Badge? My account anniversary is Sept 3rd, it's never lapsed, but has had various "free" or "bonus" months added to it (let's say 3 for simplicity's sake), and I am currently on Quarterly billing.
The wisdom of Shadowe: Ghostraptor: The Shadowe is wise ...; FFM: Shadowe is no longer wise.
; Techbot_Alpha: Also, what Shadowe said. It seems he is still somewhat wise 
; Bull Throttle: Shadowe was unwise in this instance...; Rock_Powerfist: in this instance Shadowe is wise.; Techbot_Alpha: Shadowe is very wise *nods*; Zortel: *Quotable line about Shadowe being wise goes here.*
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- Stars_and_Stripe| My issue is a little different than most of the others here. My ticket was concerning the yearly badges and yearly rewards, not the monthly ones (which I seem to be getting on time.) |
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| when should I get my next Year Badge? |
Chiming in here to say this is my issue as well, I want my 5 year vet badge please. It is over 4 months past due now.
"The cure for cowardice is not more whimpering and cringing, but to bare your teeth." Fr. Pontefescue
"The earth is not dying, it is being killed, and those who are killing it have names and addresses." ~ Utah Phillips
Remember Greg McKendry
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I sent you one in PM, one of hundreds of reply's from tech support over the years here. Something needs to be done about your tech support. I am sorry but they hands down are the reason that none of my friends will play your game. They have seen how your tech support works from my dealings with them and now they wouldn't touch this game with a 10' pole. They are also hands down the main reason I am thinking of leaving your game after 8 years of playing. Not bored with the game or don't find a lack of things to do just some of the most messed up tech support I have ever seen. Sorry its been very bad. So yes someone needs to be let known that this is happening and honestly there needs a house cleaning from top to bottom....
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Originally Posted by Ghost Falcon
By all means, PM me the conversation and ticket to me. I can't investigate, but will forward the PM along. If there's a breakdown along the way and our GMs are giving out misinformation, the CS team will review the process flow, and change it (the process).
Just a reminder, neither I nor the Community team has access to your billing history or billing information. |
Broomhilda BS/Regen/BM Scrapper, Fiddle Faddle Shield/ElecM/BM Tank,
And many others..
Dev's With all the Great new content, Please!! dont forget to fix the bugs with the old content. There is a storm a brewing because they are not getting fixed. If its a problem that no one is reporting them? Well Maybe you need to look at your tech support then..
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Is this correct ? difficult to tell from my main which is 91 ? months (July 04) and has 59 tokens.
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Originally Posted by spectre
You earn one token for each month subbed - granted at the end of each subbed month (in theory). So, if you started your sub on Nov 25, then you should have received tokens on/around Dec 25, Jan 25, and Feb 25.
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It's true. This game is NOT rocket surgery. - BillZBubba
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Here's how you could be clearer:|
Originally Posted by Ghost Falcon
Please file a support ticket. I don't know how else to be more clearer.
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Before telling us to file a /petition if it's not working correctly, you could tell us how it's supposed to be working.
It seems obvious to me that my payment date, the date on which I get my reward token, and the date on which I get my monthly stipend of VIP points, should all be the same day. Right now, they're three separate dates. Is there a plausible reason for this, or is this the bug that I should be /petition'ing to get fixed?
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Yes, it is correct. That is how it is SUPPOSED to work. The reality often does not match.
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Originally Posted by Minotaur
Is this correct ? difficult to tell from my main which is 91 ? months (July 04) and has 59 tokens.
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Paragon Wiki: http://www.paragonwiki.com
City Info Terminal: http://cit.cohtitan.com
Mids Hero Designer: http://www.cohplanner.com
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Originally Posted by Dispari
I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.
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Not sure if this is related, but I did have a GM and following emails tell me that the 7th year vet badge is bugged - some have it, some don't. I don't, and should have had it awhile ago.
My new Youtube Channel with CoH info
You might know me as FlintEastwood now on Freedom
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I think it's okay to start moving up to "frustration". It's been 4 months since Freedom launched, plenty of time for the billing team to work out the kinks. Instead, they've done... nothing? Maybe fixed a couple bugs but certainly not improved the way it works to a reasonable level.|
Originally Posted by VoodooCompany
Definitely still my contention / concern / confusion.
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This is something that is supposed to be a selling point for VIP access, a reward. Instead, it's a source of confusion and worry. The rewards system should be simple, obvious, and it should be plainly visible on the account management screen exactly what you get and when you get it. It shouldn't be something you have to file a support ticket on because you can't even be sure if it's working right or not. It needs to fixed, reworked from scratch if that's what it takes.
I mean, I've been lucky and I *think* mine is working right, but I can't be 100% sure of that because I didn't keep meticulous records. The points are sort of visible in account management, but not the tokens.
GF, I know it's not something you or Paragon have direct control over, but you need to understand just how incredibly patient the player base has been on this issue. Maybe call up a few powers that be and emphasize to them just how important it is that it gets definitively improved before that patience wears thin.
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Five months (September 13)! Nearing on six, actually!|
Originally Posted by Codewalker
I think it's okay to start moving up to "frustration". It's been 4 months since Freedom launched, ...
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Pitiful.
Paragon Wiki: http://www.paragonwiki.com
City Info Terminal: http://cit.cohtitan.com
Mids Hero Designer: http://www.cohplanner.com
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Originally Posted by Dispari
I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.
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Oh yeah, I somehow forgot October... :-/
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Originally Posted by Aggelakis
Five months (September 13)! Nearing on six, actually!
Pitiful. |
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100 per cent agree
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Originally Posted by Codewalker
I think it's okay to start moving up to "frustration". It's been 4 months since Freedom launched, plenty of time for the billing team to work out the kinks. Instead, they've done... nothing? Maybe fixed a couple bugs but certainly not improved the way it works to a reasonable level.
This is something that is supposed to be a selling point for VIP access, a reward. Instead, it's a source of confusion and worry. The rewards system should be simple, obvious, and it should be plainly visible on the account management screen exactly what you get and when you get it. It shouldn't be something you have to file a support ticket on because you can't even be sure if it's working right or not. It needs to fixed, reworked from scratch if that's what it takes. I mean, I've been lucky and I *think* mine is working right, but I can't be 100% sure of that because I didn't keep meticulous records. The points are sort of visible in account management, but not the tokens. GF, I know it's not something you or Paragon have direct control over, but you need to understand just how incredibly patient the player base has been on this issue. Maybe call up a few powers that be and emphasize to them just how important it is that it gets definitively improved before that patience wears thin. |
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Are the year vet badges even showing up in the collect tab? I'm looking at my accounts and I see the Rewards badges but NOT the 1-6 year badges...
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Originally Posted by JayboH
Not sure if this is related, but I did have a GM and following emails tell me that the 7th year vet badge is bugged - some have it, some don't. I don't, and should have had it awhile ago.
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"Well, there's going to be some light music and a short note of apology saying, 'The universe ended last week, we're really sorry, we don't know what you're doing here, didn't you get the message?'"- Steve Moffat
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Yes, mine are, in the Veteran tab, though now that I look it seems I'm missing one that should have awarded back in November. Guess I'm not one of the lucky ones after all.|
Originally Posted by Benchpresser
Are the year vet badges even showing up in the collect tab? I'm looking at my accounts and I see the Rewards badges but NOT the 1-6 year badges...
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Edit: Checked a character that doesn't log in very often and they show up under "Most Recent" as well.
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Yes, but as mentioned, I was told by support there is a bug with the 7th year one.
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Originally Posted by Benchpresser
Are the year vet badges even showing up in the collect tab? I'm looking at my accounts and I see the Rewards badges but NOT the 1-6 year badges...
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My new Youtube Channel with CoH info
You might know me as FlintEastwood now on Freedom
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Actually, it is more that all the year badges awarded when Freedom launched in September. Since then, no annual reward badges have been issued.
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Originally Posted by JayboH
Yes, but as mentioned, I was told by support there is a bug with the 7th year one.
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Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters
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Interesting. Seems like such an odd bug - why single those badges out?
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Originally Posted by Snow Globe
Actually, it is more that all the year badges awarded when Freedom launched in September. Since then, no annual reward badges have been issued.
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My new Youtube Channel with CoH info
You might know me as FlintEastwood now on Freedom
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1) Relies on billing's buggy system.|
Originally Posted by JayboH
Interesting. Seems like such an odd bug - why single those badges out?
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2) New badge group.
3) The old Veteran Rewards system got kludged into the Paragon Rewards, but they forgot to award the annual badges with the kludge.
http://boards.cityofheroes.com/showthread.php?t=283239
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Originally Posted by dragon77
Hello,
my 3 yr veteran just passed in November, is anyone elses vet badges STOPPED like mine? |
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Originally Posted by Dark Energon
Ok, i have been waiting for about 5 months now on my 2 year veteran badge.
CS say they can give me the badge, but with the next server maintenance it would be deleted. |
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Originally Posted by hardknight
Wanted to know, do we still qualify for yearly veteran badges since the changes. I recently passed my 5 year aniversary. No badge was awarded. I sent in a petition about a week ago.
So far I've had 3 accounts people telling me they are transferring the ticket to someone else and to expect an answer shortly. Anyone had any experience with this? |
Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters
I've talked to a few people who were told by a GM after filing a support ticket to report their issue on the forums. Which, to me, is a punt that says whoever is handling the ticket can't or doesn't want to fix it.
Should people who have gotten that in response to their ticket PM the ticket details to you or to the community team for investigation?