Discussion - Player Services Status Update 9/18/2012
By
0verload,
Posted on: 2012-09-18 14:22 in News, Events and Announcement Discussion
Quote:
I can't say much... But this picture should express it:|
Originally Posted by Zwillinger
Now for the details, starting on Wednesday, September 19, 2012, all accounts which were previously subscribed as VIP as of September 1st, 2012 will be flagged as VIP for the remainder of the duration, sans recurring billing. Unfortunately we will not be able to flag any accounts that were not VIP as such during this period.
|
https://www.facebook.com/photo.php?f...type=1&theater
Quote:
The test realm is open to everyone. Head on over there and give it a shot, everything on the test realm market is free.
|
Originally Posted by JaeGamer
I really wanted to try out the Mastermind Beast Mastery before it's all over, but of course we can't buy any more Paragon Points. I don't suppose there's some way to shunt my refund for oversubscription months into Paragon points for that? (I realize probably not, but you don't ask, you can't get, and if the answer is no then I'm no worse off.)
|
"I have something to say! It's better to burn out then to fade away!"
Well, this doesn't bode well for the future of the game, though I won't give up on it yet...
I'm glad that refunds are being properly dealt with. Thanks for telling us what you could, Zwill. As always, you're awesome.
My arcs:
Title: Blitzkrieg
Arc ID: 3416
Title: Soldiers of Fortune
Arc ID: 4431
Title: The Rikti Accession
Arc ID: 278757
Quote:
You will definitely receive a partial refund for the months where the service is not there. Reading Z's announcement, it's not completely clear if the refund will be calculated based on September 1st or December 1st.
|
Originally Posted by Nalrok_AthZim
My account expires in May of 2013. I bought a one-year sub around the same month this year. Will the time I paid for beyond November 30 be lost or will I receive a refund?
|
My arcs are constantly shifting, just search for GadgetDon for the latest.
The world beware! I've started a blog
GadgetMania Under Attack: The Digg Lockout
Quote:
I... uh..|
Originally Posted by Nalrok_AthZim
My account expires in May of 2013. I bought a one-year sub around the same month this year. Will the time I paid for beyond November 30 be lost or will I receive a refund?
|
did you not read the post? at all?
Not being mean, just, this whole post is pretty much -about- refunds.
If you have an oustanding balance as of Sept 1, meaning you would have continued to be subscribed beyond Sept 1, you will receive a refund for whatever is owed on your account.
So you should receive a refund for like 9 months.
Quote:
^--- this for me too.
|
Originally Posted by Nalrok_AthZim
My account expires in May of 2013. I bought a one-year sub around the same month this year. Will the time I paid for beyond November 30 be lost or will I receive a refund?
|
My COX Fanfiction:
Blue's Assembled Story Links
Well, ok then. At least I'm not totally hosed after my yearly renewal.
My memory's not as sharp as it used to be.
Also, my memory's not as sharp as it used to be.
"The tip of a shoelace is called an aglet, its true purpose is sinister." The Question
Quote:
Yeah, this phrase is pretty clear and specific. Whatever remaining subscription duration you had *AT SEPTEMBER 1* will be refunded.
|
Originally Posted by Zwillinger
Outstanding subscription balances as of September 1, 2012 will receive a refund to the payment method used for the original purchase
|
Paragon City Search And Rescue
The Mentor Project
Thank you for the update. And for everything else you've done and continue to do for this community.
Take my money! Don't take my heroes! :'(
________________________________
"Just cause you don't understand what's going on don't mean it don't make no sense
And just cause you don't like it, don't mean it ain't no good" - Suicidal Tendancies
Quote:
That would be the petition that NCSoft is still choosing to ignore, right?|
Originally Posted by Nericus
If it makes you feel better the petition to save COH is 19.1k signatures as of now.
|
Unfortunately, with today's "here's how you get your money back" announcement from NCSoft I think we can officially say that the proverbial fork has been stuck in City of Heroes.
Thanks, as always, to Zwill and the rest of the team for many great years and an awesome game.
-Buxley
"Don't cry because it's over, smile because it happened." -- Dr. Seuss
Quote:
I've edited the original verbiage to remove the "full" from the statement. You will receive a prorated refund AFAIK. My apologies if there was any confusion.
|
Originally Posted by Rylas
So, just for clarification, if I bought a 12 month subscription back in February or 2012, I will see a refund for the months of Dec., Jan. and Feb.?
What if my credit card information has changed since the purchase was made? |
Andy Belford
Community Manager
Paragon Studios
Quote:
Not at all. You're looking at it the wrong way. This is an official cessation of NCsoft services, and considering that everything IS officially being closed down, this is to be expected. They have to proceed in this manner.|
Originally Posted by Buxley1
That would be the petition that NCSoft is still choosing to ignore, right?
Unfortunately, with today's "here's how you get your money back" announcement from NCSoft I think we can officially say that the proverbial fork has been stuck in City of Heroes. Thanks, as always, to Zwill and the rest of the team for many great years and an awesome game. -Buxley |
Also as I said in another thread, if City of Heroes does continue on after this, it probably won't be under NCsoft.
"I have something to say! It's better to burn out then to fade away!"
I was starting to feel hope again given the efforts the community has been doing, the amount of people that signed the petition asking NCSoft not to shut down the game (19.113 this very moment), the echo in the media thx to TonyV and Titan Network piling up initiatives, and we get this tonight... I'm feeling depressed again :S
Btw, before I forget it... according to my Master Account Billing, I purchased 6 months of game on June 6th, will I get any refund for that, given the game (sadly) will be gone forever 30th November?
Also... seems my next billing is set for 6th December, shall I cancel my invoicing, or will it be cancelled by NCSoft before the renewal date?
Proud Coleader of: Fuerza Letal (H), Liga de las Sombras (V), Legion del Fenix (H), Infernal Justice (H), and a happy member of GammaForce (H) and D.O.A. (V).
My alts: http://cit.cohtitan.com/profile/13494
Quote:
Actually, they'd have to do this no matter what happens - the whole billing and account system is integrated into the wider PlayNC system, so for either a shut down or a sale, they'd still have to separate them.
|
Originally Posted by Buxley1
That would be the petition that NCSoft is still choosing to ignore, right?
Unfortunately, with today's "here's how you get your money back" announcement from NCSoft I think we can officially say that the proverbial fork has been stuck in City of Heroes. |
@Golden Girl
City of Heroes comics and artwork
Quote:
This for me is the main issue I have with how it's all happened so abruptly. We got one of the most anticipated sets since the points system came in (Nature Affinity) along with bio armor (another one many people were desperate to get) just around the corner only one week before the news was revealed & apparently 3 days after its release is the cut off for purchased points. This stinks of one last money grabbing scheme as I highly doubt the timing is just a coincidence. I know plenty of people who bought a lot of points for these 2 sets alone.
|
Originally Posted by <span style="color: GoldenRod; font-weight: bold;">MindfulFool</span>
August 24th for Paragon Point purchases?
Awesome. Nature Affinity that came out on the 21st was a wise investment. |
Thanks Z, I have 2 time card questions. I just used a 60 day time card about 2 weeks before the announcement but I threw away the actual time card and it says you need the number. Also I have 4 unused 60 day time cards still do we submit them as well?
"Play Nice and BEHAVE! I don't want to hear about any more of your shenanigans brought up in our meetings at Paragon"-Ghost Falcon @Tritonfree @Philly's 2nd Convenient CIGAL BoBC/INOANN Arts&Crafts Sporks
Average Joes FAP THE MENTOR PROJECT Justice Events
Stellar job as always Zwill. Here's hoping that you'll be able to give us better news in the near future.
Also, this is better than we hoped it would be. Most of us were expecting nothing or an offer to apply the time to other NCSoft games.
It's not the best possible news, but it's not the worst either.
We're not dead yet.
Writer of In-Game fiction: Just Completed: My Summer Vacation. My older things are now being archived at Fanfiction.net http://www.fanfiction.net/~jwbullfrog until I come up with a better solution.
Thank you, Zwillinger. It couldn't have been easy composing this notice. Your personal care about this community really shines through. Hope you feel cared about and supported, too! We love you!! *hug*
Zwill.. question:
On one of our four accounts, I went in just this morning to select "remove card". Would this prevent that account from receiving a refund?
Thank you Zwill for the update, and thanks to everyone at Paragon for an awesome game. I hope this means not all is lost yet, seeing as either way if they close the game down or sell the IP they would have to issue refunds in some form.
Guys, this does not mean it's the end for the game. It's the end in terms of it's involvement with NCSoft. There still hasn't been any REAL word of our efforts being useless.
Global: @RajjyPants
Server: Virtue
Video version for my subscribers who don't frequent the forums.
My new Youtube Channel with CoH info
You might know me as FlintEastwood now on Freedom
Wait! So I was expected to KEEP my time cards after applying them else I won't get a refund? Grrrr.... That's just stupid! Sorry, not angry at Zwill here, but imensely pissed off because I just lost $$ because I didn't aniticipate them shutting down the game. You know what NcSoft, Bork to you and your stupid Blade & Souls. I hope Guild Wars' success continues and smothers it. I for one, will NOT be accepting compensation toward that game, Aion, or Lineage 2. Give me my money or credit in GW2. Any other resolution is still in the realm of "You should have known we were going to do this."
I subed for 1 year on May 3rd of 2012. What does that mean for me?
I am not going to lie, this still creates no good will towards NCSoft for me.
Types of Swords
My Portfolio