Can't log in? This is how I fixed it.


Acemace

 

Posted

If you're still having problems logging in, it might work to log into your NCSoft master account and change the password for your game account. This allowed me to log back in no problem.


The City of Heroes Community is a special one and I will always look fondly on my times arguing, discussing and playing with you all. Thanks and thanks to the developers for a special experience.

 

Posted

Quote:
Originally Posted by EvilGeko View Post
If you're still having problems logging in, it might work to log into your NCSoft master account and change the password for your game account. This allowed me to log back in no problem.
You can actually change your current password to your current password if you want.


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Posted

Quote:
Originally Posted by TerraDraconis View Post
You can actually change your current password to your current password if you want.
Yep. This is what I did to fix the issue.


 

Posted

thanks for the tip EG.

Worked around the issue for me



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Posted

I changed my password as well.

It didn't work right away for me, and I sent a trouble ticket to support.

Not sure if that fixed it, or support did, but an hour later I was able to log in.


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Posted

Quote:
Originally Posted by Nalrok_AthZim View Post
Your sig is ROYALLY BROKEN, Mr. Kaison.

Edit: As a buddy of mine who writes PHP once said, 'check your brackets maaaaaan.'

Failing that, I have no idea.
Notice my edit. I haven't touched my sig, so I'm not sure how it happened, but I'll be working on that for the next however-long-it-takes.


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Posted

I went to my NCSoft master account and changed my password also. It took a few minutes, but did let me log in (fortunately I hadn't exhausted my 5 tries, but it was a close call, 4!)

What happened? All the passwords got erased from the forum?

Is this preventing people from login to the game too, or forum only?


 

Posted

Cheers, that worked


 

Posted

Quote:
Originally Posted by EvilGeko View Post
If you're still having problems logging in, it might work to log into your NCSoft master account and change the password for your game account. This allowed me to log back in no problem.
Worked nicely.

Thanks for the tip!


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Posted

I have to say, that's a kind of odd workaround for the problem. Thanks though.


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Posted

It worked for me as well, thanks.


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Posted

Oh, thank Gawd for you EvilGeko. It wasn't so much the not being able to post as it was having to load all those signatures and seeing Westley's posts show up again.

You deserve a badge. Or a statue. Or box of grubs. ...whatever drives an EvilGeko to do things he does.


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Posted

Please add a warning to wait at least a minute (a real minute) between changing your password and trying to log in. Almost burned my login attempts.

It's not an instantaneous fix, but it worked. Thanks!


 

Posted

Thanks Geko. Worked like a charm.


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Posted

Worked for me too


 

Posted

Took about 10 minutes or so for mine to allow me to log on (once I got to a computer that was able to access the NCSoft account management pages).

Thanks for the tip EG. Had a friend PM the OCR team with a link to this thread.


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Posted

Quote:
Originally Posted by EvilGeko View Post
If you're still having problems logging in, it might work to log into your NCSoft master account and change the password for your game account. This allowed me to log back in no problem.
Just as a note to people that have tried this and it doesn't work right away ... I blew my 5 log in attempts, reset my password twice then blew my 5 log in attempts again ...

Then, after about 45 minutes I tried again and it worked.

Waiting seemed to work. So hang in there!


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Posted

Glad this helped a lot of folks.

As a few people have stated, if you've run out of login attempts, give it some time before trying even after changing your password.


The City of Heroes Community is a special one and I will always look fondly on my times arguing, discussing and playing with you all. Thanks and thanks to the developers for a special experience.

 

Posted

Quote:
Originally Posted by EvilGeko View Post
If you're still having problems logging in, it might work to log into your NCSoft master account and change the password for your game account. This allowed me to log back in no problem.
/em bows

Thank you, EG. I was going nuts thinking I did something wrong. I have a laptop with fingerprint scanner that holds my login info and was wondering how it could possibly be wrong.


 

Posted

Verified.. This worked.. just waited a few minutes and was able to login..


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