Can't log in? This is how I fixed it.


Acemace

 

Posted

Quote:
Originally Posted by EvilGeko View Post
If you're still having problems logging in, it might work to log into your NCSoft master account and change the password for your game account. This allowed me to log back in no problem.
It's just crazy enough that it works. For me, anyway.

--NT


They all laughed at me when I said I wanted to be a comedian.
But I showed them, and nobody's laughing at me now!

If I became a red name, I would be all "and what would you mere mortals like to entertain me with today, mu hu ha ha ha!" ~Arcanaville

 

Posted

It worked woot! Thanks Gecko!



 

Posted

Changed my game password.

Now able to log into forum.

Cannot log into game at all.

Not happy.


@Dante EU - Union Roleplayer and Altisis Victim
The Militia: Union RP Supergroup - www.themilitia.org.uk

 

Posted

Hey,

Thanks for providing the help!

-Gate


@Generator
Mostly Pinnacle, with scattered alts on Liberty, Freedom, and Justice.


I had a great time playing with you!

 

Posted

Quote:
Originally Posted by Dante View Post
Changed my game password.

Now able to log into forum.

Cannot log into game at all.

Not happy.
Same here


Bring on the wall!!!!

 

Posted

Quote:
Originally Posted by Aipaloovik
If it doesn't seem to work be sure you are changing your GAME password and not your master account password. That mistake held me up for quite a while.
/this.

I changed my Account password a few times last night to no avail.
Changing the Game password today fixed it.

I can't check if that ****** my game login yet, but I'll verify that when
I get home this evening.

Thanks for the tip!

Regards,
4


I've been rich, and I've been poor. Rich is definitely better.
Light is faster than sound - that's why some people look smart until they speak.
For every seller who leaves the market dirty stinkin' rich,
there's a buyer who leaves the market dirty stinkin' IOed. - Obitus.

 

Posted

I know it was a flukey bug, but I'm kind of disgusted at how this has been handled. At least we have quality players like Evil Geko to figure out what's going on and find a cure.


There are no words for what this community, and the friends I have made here mean to me. Please know that I care for all of you, yes, even you. If you Twitter, I'm MrThan. If you're Unleashed, I'm dumps. I'll try and get registered on the Titan Forums as well. Peace, and thanks for the best nine years anyone could ever ask for.

 

Posted

Finally able to log in after running the gauntlet of password changing.

*sigh*

Cal


 

Posted

Quote:
Originally Posted by DumpleBerry View Post
I know it was a flukey bug, but I'm kind of disgusted at how this has been handled. At least we have quality players like Evil Geko to figure out what's going on and find a cure.
Yeah, some sort of official word on this early in the process would have been nice...

Also OMG the logout bug is SO BAD right now!


 

Posted

Unfortunately, I can't use this workaround for my main account. I refuse to change the password, and I can't use the same one (it grandfathers some of the newer restrictions)...


The Grim Heaper's second account - because the forums no longer like my primary's password. >.>

 

Posted

This fix worked for me too (i.e. changing my game account password, NOT my master account password).

Quote:
Originally Posted by DumpleBerry View Post
I know it was a flukey bug, but I'm kind of disgusted at how this has been handled. At least we have quality players like Evil Geko to figure out what's going on and find a cure.
  1. The team has its hands full, neck-deep in code for hotfixes, patches (and don't forget sleep deprivation).
  2. Meanwhile, Evil Geko finds a workaround for a forum bug.
  3. DumpleBerry congratulates Evil Geko on such a good job (much-deserved!), whilst looking down his nose at Paragon Studios.
  4. ???

I think "disgusted" is a strong word to use. Considering all of the changes, Issue 21 was a strong launch for an expansion/issue double-whammy.


@Captain-ElectricDetective MarvelThe Sapien SpiderMoravec ManThe Old Norseman
Dark-EyesDoctor SerpentineStonecasterSkymaidenThe Blue Jaguar
Guide to AltitisA Comic for New PlayersThe Lore ProjectIntro to extraterrestrials in CoH

 

Posted

Okay, can anyone figure out this problem for me?

I wasn't able to log on at all before but after changing my game account password, I could for a while. But now, the forums seem to have formed an anti-body to my connection. Everytime I log in, it goes to the logged-in screen that then redirects me to the previous page I was on. However, I'm logged out again when I do.

This is the case with my laptop from home connection, my phone and my phone tethered to my laptop. When I take my laptop somewhere else or connect my phone to wifi (other than home connection) or just use someone else's computer, it works fine. What did they do to the forums that *now* make me unable to connect with *my* means of connection?


 

Posted

Quote:
Originally Posted by Captain-Electric View Post
This fix worked for me too (i.e. changing my game account password, NOT my master account password).


  1. The team has its hands full, neck-deep in code for hotfixes, patches (and don't forget sleep deprivation).
  2. Meanwhile, Evil Geko finds a workaround for a forum bug.
  3. DumpleBerry congratulates Evil Geko on such a good job (much-deserved!), whilst looking down his nose at Paragon Studios.
  4. ???
I think "disgusted" is a strong word to use. Considering all of the changes, Issue 21 was a strong launch for an expansion/issue double-whammy.
You forgot to mention that they mentioned that they knew people werent able to login to the forums and they would update people. That was said on September 14th, that announcement has been swallowed up by the ton of announcements made since it.
People ingame are still complaining about not being able to login, personally the first thing i would have done is create a MoTD ingame or email every active account about this workaround while they fix this problem.

I think badly handled situation of i21 is perfect word usage. The actual content of i21 i love, the fact that i've barely been able to play the game due to DAILY primetime maintennance and not even post on the forums requesting for help i find is badly handled.

Plus to say that the team has its hands full in sorting out patches and alike is just making excuses to be honest, a lot of bugs that are being fixed right now were being reported in beta. Majority of people were expecting i21 to be launched either this week [which it did] or next week. If they had all these fixes in the pipeline, ONE extra week to save on so much downtime would not have hurt anybody.

Plus these server "upgrades" that had the servers down for two thursdays in a row were a joke, never experienced so many people experiencing lag and server problems in my life . . . . .

/end thread derail and rant

god that felt good!


@Damz Find me on the global channel Union Chat. One of the best "chat channels" ingame!

 

Posted

Quote:
Originally Posted by EU_Damz View Post
god that felt good!
Glad you got that off your chest.

I agree with you that CR could have done a better job communicating. On launch day, I wanted to sing i21/Freedom's praises (on the forums). I'm sure the CR team realizes they missed out on some free advertising. But they probably don't maintain the forum software. For all I know, a third party outside of Paragon Studios could be responsible for the forum bug. The world may never know.

I haven't seen more hiccups than I expected (I expected more). Look, I subscribed to my first MMORPG in November, 1997. Speaking from experience, I can say that this was a refreshingly smooth launch for an expansion. As usual, Paragon Studios does things better. Not perfect. But better.


@Captain-ElectricDetective MarvelThe Sapien SpiderMoravec ManThe Old Norseman
Dark-EyesDoctor SerpentineStonecasterSkymaidenThe Blue Jaguar
Guide to AltitisA Comic for New PlayersThe Lore ProjectIntro to extraterrestrials in CoH

 

Posted

Quote:
Originally Posted by Captain-Electric View Post
This fix worked for me too (i.e. changing my game account password, NOT my master account password).


  1. The team has its hands full, neck-deep in code for hotfixes, patches (and don't forget sleep deprivation).
  2. Meanwhile, Evil Geko finds a workaround for a forum bug.
  3. DumpleBerry congratulates Evil Geko on such a good job (much-deserved!), whilst looking down his nose at Paragon Studios.
  4. ???

I think "disgusted" is a strong word to use. Considering all of the changes, Issue 21 was a strong launch for an expansion/issue double-whammy.

You missed the part where OCR said it would be fixed eventually, and I and others asked them several times whether or not we should be resetting our passwords ala the Evil Geko method. You didn't see this, because I had to do it off the forums.

The forums are the chief form of communication between us and the devs and OCR. When they go down, our link to tPtB is gone. At the very least, a mass e-mail saying, "Sit tight" would have sufficed.


There are no words for what this community, and the friends I have made here mean to me. Please know that I care for all of you, yes, even you. If you Twitter, I'm MrThan. If you're Unleashed, I'm dumps. I'll try and get registered on the Titan Forums as well. Peace, and thanks for the best nine years anyone could ever ask for.

 

Posted

Quote:
Originally Posted by DumpleBerry View Post
The forums are the chief form of communication between us and the devs and OCR.
I would have loved a heads-up too. I'm with you on that. I was relieved/agitated to finally see a message buried on Facebook--which I don't use--after looking on the website and digging through the forums. (Relieved because I was afraid it was just my problem, agitated because the Facebook message appeared an afterthought by CR.)

My main point was that a HUGE bag of awesome stuff just landed in our laps with Freedom and Issue 21. It took months of work to introduce oodles of new systems and services. But I'm not going to start condescending to people, throwing words like "disgusted" at them just because their forum software had a hiccup in the middle of all this stuff they just gave us. That looked petty, and it's what motivated my comment. Calling you out on it "in public" probably wasn't very friendly or mature of me, sorry. (<--- Next-day hindsight. )


@Captain-ElectricDetective MarvelThe Sapien SpiderMoravec ManThe Old Norseman
Dark-EyesDoctor SerpentineStonecasterSkymaidenThe Blue Jaguar
Guide to AltitisA Comic for New PlayersThe Lore ProjectIntro to extraterrestrials in CoH

 

Posted

I, too, was locked out of the Forums once the VIP Headstart commenced.

I saw the workaround, but I was at work. Then I saw the warnings that folks had unlocked their Forum access, only to discover that they were now locked out of the game itself.

I concluded it would be better to have the game bird in the hand, than try for the forum bird in the bush as well. Today, the Forums unlocked again, so now I return.

My thanks to those that posted the warnings. I hope your game access issues also cleared up.


"How do you know you are on the side of good?" a Paragon citizen asked him. "How can we even know what is 'good'?"

"The Most High has spoken, even with His own blood," Melancton replied. "Surely we know."

 

Posted

As of this morning i couldn't log into the forums with any of my accounts. Again.
Changing my game account password to what it already was fixed it. Again.

i keep on clicking the "Remember me" button on the login screen even though it appears to actually do nothing now. Before the whole Freedom theme was added to the forums whenever i went to the forums after starting up my PC i would generally be logged in even if the odds were pretty good that i would have to log in again in the next couple of hours. Ever since the last round of forum tweaks i have had to log into the forums every single time.

Having to reset the password yet again was a bonus.


Dr. Todt's theme.
i make stuff...

 

Posted

Quote:
Originally Posted by Schismatrix View Post
As of this morning i couldn't log into the forums with any of my accounts. Again.
Changing my game account password to what it already was fixed it. Again.

i keep on clicking the "Remember me" button on the login screen even though it appears to actually do nothing now. Before the whole Freedom theme was added to the forums whenever i went to the forums after starting up my PC i would generally be logged in even if the odds were pretty good that i would have to log in again in the next couple of hours. Ever since the last round of forum tweaks i have had to log into the forums every single time.

Having to reset the password yet again was a bonus.
Yup, same here. Had to "reset" my password, it failed, but I was able to login to the forums. And yeah, I'm having the same trouble with the "remember me" button. It's really getting annoying.


Let me never fall into the vulgar mistake of dreaming that I am persecuted whenever I am contradicted.
~Ralph Waldo Emerson

"I was just the one with the most unsolicited sombrero." - Traegus

 

Posted

Quote:
Originally Posted by Schismatrix View Post
As of this morning i couldn't log into the forums with any of my accounts. Again.
Changing my game account password to what it already was fixed it. Again.

i keep on clicking the "Remember me" button on the login screen even though it appears to actually do nothing now. Before the whole Freedom theme was added to the forums whenever i went to the forums after starting up my PC i would generally be logged in even if the odds were pretty good that i would have to log in again in the next couple of hours. Ever since the last round of forum tweaks i have had to log into the forums every single time.

Having to reset the password yet again was a bonus.
You didn't have to; I didn't.

I assumed I couldn't log in because they were moving the account server for the game or something, since no-one at all seemed to be posting anything for a good chunk of today.

/edit
...but the remember me button is borked.


 

Posted

Quote:
Originally Posted by Sugar_Rush View Post
You didn't have to; I didn't.

I assumed I couldn't log in because they were moving the account server for the game or something, since no-one at all seemed to be posting anything for a good chunk of today.

/edit
...but the remember me button is borked.
Ah, just a lucky coincidence in the timing then. None of my accounts could log in; after a couple attempts i go to account management and reset passwords, then i could log in again.

But yeah, the "Remember me" button no worky.


Dr. Todt's theme.
i make stuff...

 

Posted

This just in, the forums still suck. They just suck differently from the old forums. Boy, could we do a list of bullet points.


There are no words for what this community, and the friends I have made here mean to me. Please know that I care for all of you, yes, even you. If you Twitter, I'm MrThan. If you're Unleashed, I'm dumps. I'll try and get registered on the Titan Forums as well. Peace, and thanks for the best nine years anyone could ever ask for.