The *OFFICIAL* fix the servers thread


Alissara

 

Posted

Seriously. What is going on? Some kind of explanation as to why the servers suck would be appreciated.

I'm getting mapserved on a nightly basis. Lag is constant. Rubberbanding is expected now. When I don't get lag it's like I'm playing a whole new game.

And it's not just me. HUNDREDS of people, all over the world that love this game have the same ISSUES.

I'm not some whiny fanboi. I am a PAYING CUSTOMER. Fix your product, or I will take my money, and potentially your JOBS, somewhere else.

To all players tired of lag: Post your server and issues here.

Virtue - all of the problems above. AND ON DOUBLE XP WEEKEND. I SAY RE-DO DOUBLE XP WEEKEND.


 

Posted

Champion. Random bouts of "Disconnected to Mapserver."


 

Posted

Quote:
Originally Posted by Tabrok View Post
Seriously. What is going on? Some kind of explanation as to why the servers suck would be appreciated.

I'm getting mapserved on a nightly basis. Lag is constant. Rubberbanding is expected now. When I don't get lag it's like I'm playing a whole new game.

And it's not just me. HUNDREDS of people, all over the world that love this game have the same ISSUES.

I'm not some whiny fanboi. I am a PAYING CUSTOMER. Fix your product, or I will take my money, and potentially your JOBS, somewhere else.

To all players tired of lag: Post your server and issues here.

Virtue - all of the problems above. AND ON DOUBLE XP WEEKEND. I SAY RE-DO DOUBLE XP WEEKEND.
Unfortunately this is typical for Double XP w.e. and in the past, where it was worse, there was no do-over; so, don't expect a do-over for this case.

Even on non-2xWEs, the servers can start to become unstable on Sunday evening. They just get increasing unstable with hard use. That's why there's a server maintenance and reset every Mon and Fri. Again, it used to be worse and they had to have maintenance every day. Also, it used to be that one would expect a busy server like Virtue to crash every Sunday night.

I know that saying "it's not as bad now as it used to be," doesn't resolve anything... it's just the way things are. It would be like having a two hour wait to be seated at a very busy restaurant at a peak time at a peak season.


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Posted

Quote:
Originally Posted by Zombie_Man View Post
Unfortunately this is typical for Double XP w.e. and in the past, where it was worse, there was no do-over; so, don't expect a do-over for this case.

Even on non-2xWEs, the servers can start to become unstable on Sunday evening. They just get increasing unstable with hard use. That's why there's a server maintenance and reset every Mon and Fri. Again, it used to be worse and they had to have maintenance every day. Also, it used to be that one would expect a busy server like Virtue to crash every Sunday night.

I know that saying "it's not as bad now as it used to be," doesn't resolve anything... it's just the way things are. It would be like having a two hour wait to be seated at a very busy restaurant at a peak time at a peak season.

I can appreciate that, and I do understand. However, I am paying for a service. The excuse of "busy servers", just doesn't fly. Upgrade the product and service that I'm paying for. I don't want to whip out other MMO names, but I have played others that have never had issues as bad as COH.

It's just disappointing because I like the game so much. But if this continues I will take my money elsewhere. It's becoming aggravating. Why pay for something that aggravates you?


 

Posted

Quote:
Originally Posted by Tabrok View Post
I can appreciate that, and I do understand. However, I am paying for a service. The excuse of "busy servers", just doesn't fly. Upgrade the product and service that I'm paying for. I don't want to whip out other MMO names, but I have played others that have never had issues as bad as COH.

It's just disappointing because I like the game so much. But if this continues I will take my money elsewhere. It's becoming aggravating. Why pay for something that aggravates you?
agreed i had too reroll off freedom to guardian cuz of the non stop lag where it was just unplayable.For me the lag start a few days before the Dxp weekend but while the Dxp weekend was going on it was not playable at all. This really worries me cuz i done bought Aion another NCsoft game and i hope this doesn't happen there too.but if you want a almost lag free sever guardian seem really stable at least it was for me.


 

Posted

I have spent all morning testing out my network and such to find this packet dropper. So far I can tell it is not my network. Therefore I went onto testing to their server. Now as most of you know you cannot ping their hosting servers. So I went ahead and used the last drop to their server, which I believe is their firewall.

Quote:
1 <1 ms <1 ms <1 ms 192.168.1.1

2 * * * Request timed out.

3 7 ms 8 ms 10 ms 68.85.211.213

4 8 ms 11 ms 10 ms te-9-1-ar01.sumter.fl.lakecnty.comcast.net [68.8
5.210.50]

5 9 ms 10 ms 8 ms te-9-4-ar01.leesburg.fl.lakecnty.comcast.net [68
.85.210.5]

6 18 ms 18 ms 18 ms te-8-4-ar02.augusta.ga.augusta.comcast.net [68.8
6.164.37]

7 24 ms 23 ms 26 ms pos-0-6-0-0-cr01.charlotte.nc.ibone.comcast.net
[68.86.91.237]

8 34 ms 32 ms 33 ms 68.86.85.218

9 114 ms 227 ms 247 ms tenge12/1.br02.ash01.pccwbtn.net [68.86.89.54]
As you can see this last hub is very high comparing to the rest.

Now, all of these, "Because it is DXP weekend" nonsense should not matter being I did this after Mondays Maintenance. COH has a problem on their hands at the moment. I just wish I does not drive away paying costumers like myself. Sat watching my "Red Grass" via /netgraph sitting in Atlas Park while everyone else was gaming DXP weekend.

That is all


Vic Server Junkie

 

Posted

Quote:
Originally Posted by PaladinChan View Post
I have spent all morning testing out my network and such to find this packet dropper. So far I can tell it is not my network. Therefore I went onto testing to their server. Now as most of you know you cannot ping their hosting servers. So I went ahead and used the last drop to their server, which I believe is their firewall.



As you can see this last hub is very high comparing to the rest.

Now, all of these, "Because it is DXP weekend" nonsense should not matter being I did this after Mondays Maintenance. COH has a problem on their hands at the moment. I just wish I does not drive away paying costumers like myself. Sat watching my "Red Grass" via /netgraph sitting in Atlas Park while everyone else was gaming DXP weekend.

That is all
As I can see from you chart... It's not NCS/PS's problem at all. Please use the myriad of tools available on the web and contact the tech support section of the company that owns that node and inform them of their issue.

Again, your evidence indicates that it is NOT Paragon Studios/NC Soft's problem.

EDIT: There is a config tool that was provided to us by NCS that actually tries connections to the various login servers and DBServers. Poke around a little and do some research.


@bpphantom
The Defenders of Paragon
KGB Special Section 8

 

Posted

Quote:
Originally Posted by bpphantom View Post
As I can see from you chart... It's not NCS/PS's problem at all. Please use the myriad of tools available on the web and contact the tech support section of the company that owns that node and inform them of their issue.

Again, your evidence indicates that it is NOT Paragon Studios/NC Soft's problem.

EDIT: There is a config tool that was provided to us by NCS that actually tries connections to the various login servers and DBServers. Poke around a little and do some research.

While HER problem may not be due to Paragon Studios/NC Soft, there IS still a problem with the servers.


 

Posted

I had no intention to be rude or pointing fingers. But I am trying to take a foot stand to this re-occurring problem and solve it once and for all. I have tried to use "TweakCOH" but that has no more use than my tracert's in command prompt. I will probably send a message to NCSoft's tech support in the future but not just yet.

Let me give some more details about my speific problem to see if we can come up with a solution. Having multiple tracerts from different areas can find the problem much easier.

I play mostly on Victory and occastionally on Virtue. Leaving DXP out of this issue I have little to no "Dropped Packets on Virtue Server coming from Florida. On the other hand Victory has a massive amount of dropped packets. It might just well be a Local Hub or a International Hub right before my connection with the Servers. But casting all blame off of NCSoft does not fix the problem.

Teamwork is the only way to fix this.


Vic Server Junkie

 

Posted

Hi, I'm having issues, too. Someone is spamming cross-posted messages across all the forums.


There are no words for what this community, and the friends I have made here mean to me. Please know that I care for all of you, yes, even you. If you Twitter, I'm MrThan. If you're Unleashed, I'm dumps. I'll try and get registered on the Titan Forums as well. Peace, and thanks for the best nine years anyone could ever ask for.

 

Posted

Quote:
Originally Posted by PaladinChan View Post
I have spent all morning testing out my network and such to find this packet dropper. So far I can tell it is not my network. Therefore I went onto testing to their server. Now as most of you know you cannot ping their hosting servers. So I went ahead and used the last drop to their server, which I believe is their firewall.



As you can see this last hub is very high comparing to the rest.

Now, all of these, "Because it is DXP weekend" nonsense should not matter being I did this after Mondays Maintenance. COH has a problem on their hands at the moment. I just wish I does not drive away paying costumers like myself. Sat watching my "Red Grass" via /netgraph sitting in Atlas Park while everyone else was gaming DXP weekend.

That is all
No that's not their firewall. What IP address were you trying to trace?


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Posted

Quote:
Originally Posted by DumpleBerry View Post
Hi, I'm having issues, too. Someone is spamming cross-posted messages across all the forums.
I lol'd

the Dump rawks


 

Posted

None lol

except in the itf


 

Posted

I play many nights during the week, and a few times this weekend. I RARELY have any problems with disconnecting or mapserving or anything. When I do dc, its usually because of some known issue from a new issue or update that gets fixed with the next patch, or it because of the actual internet connection at my house, which is in no way CoX's fault, more Bellsouth in my area for still 'upgrading' our lines after a year.

Sunday nights, as I saw as a common complaint time, are generally very busy times on the internet too for everything. Evenings, like after 6-7 until about 10-11, are this way as well. I'll bet this is a high game traffic time as well. Everyone home, nothing to do, so surf the web. That means that much more bandwidth being used in other places which to bottleneck. There's only so much bandwidth on ISPs. Depending on your area, if there's a lot of traffic trying to go through one place, which has more to do with your ISP provider and their infrastructure. Not saying that there are never problems on the CoX side, but in my experience I've had very little trouble from something on their side. Its usually something else between my computer and them.


 

Posted

Quote:
Originally Posted by PaladinChan View Post
I had no intention to be rude or pointing fingers. But I am trying to take a foot stand to this re-occurring problem and solve it once and for all. I have tried to use "TweakCOH" but that has no more use than my tracert's in command prompt. I will probably send a message to NCSoft's tech support in the future but not just yet.

Let me give some more details about my speific problem to see if we can come up with a solution. Having multiple tracerts from different areas can find the problem much easier.

I play mostly on Victory and occastionally on Virtue. Leaving DXP out of this issue I have little to no "Dropped Packets on Virtue Server coming from Florida. On the other hand Victory has a massive amount of dropped packets. It might just well be a Local Hub or a International Hub right before my connection with the Servers. But casting all blame off of NCSoft does not fix the problem.

Teamwork is the only way to fix this.

The problem is that according to your traceroute, the issue is with tenge12/1.br02.ash01.pccwbtn.net not NC Soft server's. This is what bbphantom was trying to say. NCSoft should not be held responsible for an issue outside of their network.

If there was a problem with the servers, every player would be affected by it. That simply is not the case.

As for Virtue and Victory, they are in separate locations; California and Virgina respectively. Your traffic from Florida will travel a different route to get to each server. It is certainly possible for one route to be dropping packets while the other does not.

I do agree that having traceroutes from those with the issue could help pinpoint the trouble spot and resolve the issue though.

--Rad


/whereami:

 

Posted

Quote:
Originally Posted by DumpleBerry View Post
Hi, I'm having issues, too. Someone is spamming cross-posted messages across all the forums.
The OP is cross posting. Not like we can ignore it for lack of content the 1st time we see it. he has to drag us back via cross post to earn a IBTL.


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Posted

Quote:
Originally Posted by Tabrok View Post
Seriously. What is going on? Some kind of explanation as to why the servers suck would be appreciated.
Played pretty much non-stop all weekend, dual boxing it on my laptop and had no lag issues whatsoever.

Quote:
And it's not just me. HUNDREDS of people, all over the world that love this game have the same ISSUES.
Quote:
While HER problem may not be due to Paragon Studios/NC Soft, there IS still a problem with the servers.
Where is the evidence to support these claims? For all you know, it is a hardware driver issue on your computer or a problem somewhere between you and the server.


Quote:
I'm not some whiny fanboi. I am a PAYING CUSTOMER. Fix your product, or I will take my money, and potentially your JOBS, somewhere else.
Please do. We can do without these cross-server spamming/whining posts.

IBTL


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Posted

Wow...this is a great way to lose rep! Why didn't I think of it???


 

Posted

Quote:
Originally Posted by Radionuclide View Post
The problem is that according to your traceroute, the issue is with tenge12/1.br02.ash01.pccwbtn.net not NC Soft server's.
If this is true can I get some other people to tracert or ping this node and tell me if they have high pings. If that's the case that is the problem being it looks like this is hosted by a International provider


Vic Server Junkie

 

Posted

No problems to report on pinnacle, of course, we ran all of the other vg's off of the server, so bad that one of the leaders came back and had to change his global to avoid the embarrasment. lol


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Posted

i know guardian is low on the populatino server but during 2xp it was having issues.

and stard warrior..just to let you know people have issues with their servers all the time..its not always just everyone else.

it can and has been the server issues as well...to say otherwise is dumb.


 

Posted

Last nigth on Virtue there were times when our team was getting mapserver for not just a few seconds, but minutes. And unlike other times where after a certain length of time, you timed out and had to log back in, we'd mapserver, then not see the message but still be frozen, have a brief moment of movement, and then the whole cycle would repeat.

And it just wasn't our team, as both myself and another member checked with our respective SG's, and found that the problem was server-wide. Now if it was just me, I could put it down as problem with my system or more likely my ISP. However, if it happens in this broad a manner, what was going on?

I know it sounds far-fetched, but could there have been a malicious cyber-attack on the servers late last night?


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Posted

Quote:
Originally Posted by Tabrok View Post
Seriously. What is going on? Some kind of explanation as to why the servers suck would be appreciated.

I'm getting mapserved on a nightly basis. Lag is constant. Rubberbanding is expected now. When I don't get lag it's like I'm playing a whole new game.

And it's not just me. HUNDREDS of people, all over the world that love this game have the same ISSUES.

I'm not some whiny fanboi. I am a PAYING CUSTOMER. Fix your product, or I will take my money, and potentially your JOBS, somewhere else.

To all players tired of lag: Post your server and issues here.

Virtue - all of the problems above. AND ON DOUBLE XP WEEKEND. I SAY RE-DO DOUBLE XP WEEKEND.
Server - Issue

Champion - Some dumb piece of [censored] made a thread whining about how servers crash and demands back the $0.50 this weekend was worth to him. He then spammed that thread on every forum.

Devs, please look in to rectifying this issue. Thank you.


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Posted

I for one haven't had any problems that wasn't related to either my own equipment or my ISP for ages.

Once again, people, please consider that it may be your equipment, ISP, or somewhere inbetween that is the cause of the problem, instead of immediately assuming it is the servers.

I am not saying the servers don't have problems, but when only SOME people reports problems, then it is most likely NOT the servers, but somewhere along the line.

Just saying...



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