The *OFFICIAL* fix the servers thread


Alissara

 

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Someone was crossing posting this link all over the fourms so I had to come in to put in my two cents: READ THE EULA PLEASE!!! Thank you.


 

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Originally Posted by DumpleBerry View Post
Hi, I'm having issues, too. Someone is spamming cross-posted messages across all the forums.

That's so funny Dumple, I'm getting the same interferrence with my boards too. I think NCSoft should fix their boards RIGHT NOW! I did a search and it leads back to a firewall called "Tabrok". Can I avoid this by using a West Coast server?


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My MiniCity

 

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Originally Posted by Flame_Blade View Post
I for one haven't had any problems that wasn't related to either my own equipment or my ISP for ages.

Once again, people, please consider that it may be your equipment, ISP, or somewhere inbetween that is the cause of the problem, instead of immediately assuming it is the servers.

I am not saying the servers don't have problems, but when only SOME people reports problems, then it is most likely NOT the servers, but somewhere along the line.

Just saying...
Explain Champion, then. Why does everyone who uses Champion seem to be reporting these issues? HMMMMMMMMMMMMMMMMMM?


 

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Originally Posted by Peterbilt View Post
That's so funny Dumple, I'm getting the same interferrence with my boards too. I think NCSoft should fix their boards RIGHT NOW! I did a search and it leads back to a firewall called "Tabrok". Can I avoid this by using a West Coast server?

Apparently this firewall is cross-server, just as it's posting habits are.


If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

 

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Originally Posted by Karl_Rove_Man View Post
Wow...this is a great way to lose rep! Why didn't I think of it???
I totally deducted you Karl. You're welcome.


 

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I have no prob running my network or PC on ANYTHING other then CoH so yes there must be something wrong on NCsoft side.


 

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Minor issues over the weekend, but I know where the culprit is. Its not here, and its not at the NC end, but in between.

I tell you I'm [ ] far from switching ISPs



@Catwhoorg "Rule of Three - Finale" Arc# 1984
@Mr Falkland Islands"A Nation Goes Rogue" Arc# 2369 "Toasters and Pop Tarts" Arc#116617

 

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Originally Posted by Catwhoorg View Post
Minor issues over the weekend, but I know where the culprit is. Its not here, and its not at the NC end, but in between.

I tell you I'm [ ] far from switching ISPs

I'm glad you have such an option Catwhoorg. Unfortunately, unless I want to go back to dial-up (ugh) or spend wads of cash putting in a HughesNet satellite system that will be laggy, I don't have that option.

I had two minor LCMS messages that lasted a few seconds this weekend. ALL of my other problems were due to my ISP. 3 times I lost internet for nearly an hour.

But as long as my ISP connection was up, the game ran smooth for me on Justice, with the 2 minor exceptions noted above.


If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

 

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Originally Posted by Shatterstar469 View Post
I have no prob running my network or PC on ANYTHING other then CoH so yes there must be something wrong on NCsoft side.
No, that does not prove the problem is on NCSoft's side. The problem could be:

1) On your end (programs running concurrently, using the same port as CoH where other games and applications do not) for instance.
2) A problem at your ISP. Typically though this would prevent any traffic from leave and probably is not the cause.
3) A problem on any point along the route to the NCSoft servers. And since other actions heck even other games, will take different routes this is probably the cause.
4) A problem on NCSoft's side. If this was the case every player would experience the problems as I have stated before. This is not the case. It is probably not the cause.

--Rad


/whereami:

 

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Originally Posted by Radionuclide View Post
No, that does not prove the problem is on NCSoft's side. The problem could be:

1) On your end (programs running concurrently, using the same port as CoH where other games and applications do not) for instance.
2) A problem at your ISP. Typically though this would prevent any traffic from leave and probably is not the cause.
3) A problem on any point along the route to the NCSoft servers. And since other actions heck even other games, will take different routes this is probably the cause.
4) A problem on NCSoft's side. If this was the case every player would experience the problems as I have stated before. This is not the case. It is probably not the cause.

--Rad
1. I have nothing running when playing the game so no it not my end 2.I play 7 mmo's atm and never have any prob other then CoH 3. If this is the prob there is nothing i can do to fix it and its NCsoft responsibility to provide a stable connection too their severs not mine. 4. I have talked to many ppl ingame that have the same prob. BTW i can play on guardian and justice and i dont lag but if i log on most any other sever it laggs bad.


 

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No problems on Triumph for me in a long time. My ISP freaks out now and again but what can a guy do about that?


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Some thoughts:

If it was a node and not NCSoft I would have not experienced 10x worse Packet Drop over DXP weekend, being it is not related to their activity.

But I did.


Vic Server Junkie

 

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Originally Posted by PaladinChan View Post
Some thoughts:

If it was a node and not NCSoft I would have not experienced 10x worse Packet Drop over DXP weekend, being it is not related to their activity.

But I did.
same here it was really bad during Dxp weekend.It might not be the sever's but something at NCsoft side is *****.


 

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Originally Posted by PaladinChan View Post
Some thoughts:

If it was a node and not NCSoft I would have not experienced 10x worse Packet Drop over DXP weekend, being it is not related to their activity.

But I did.
That's a false assumption. If there's a node somewhat close to NCSoft's servers (but still not under their control, could be their ISP, or even their ISP's ISP) that's already crapping out, it's quite reasonable to assume that when there's greatly increased traffic going through it, that it'd have even worse performance, resulting in more issues.


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Originally Posted by ShadowNate
;_; ?!?! What the heck is wrong with you, my god, I have never been so confused in my life!

 

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Originally Posted by KitsuneKnight View Post
(but still not under their control, could be their ISP, or even their ISP's ISP)
That sentence is a confusing one. If I had an ISP that was unreliable and/or had complaints about the connectivity, I would see that under their control to get someone to fix it. And going back to some one else's reply, that would make it NCSoft's problem.


Vic Server Junkie

 

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Originally Posted by Shatterstar469 View Post
1. I have nothing running when playing the game so no it not my end 2.I play 7 mmo's atm and never have any prob other then CoH 3. If this is the prob there is nothing i can do to fix it and its NCsoft responsibility to provide a stable connection too their severs not mine. 4. I have talked to may ppl ingame that have the same prob. BTW i can play on guardian and justice and i dont lag but if i log on most any other sever it laggs bad.

To address 2, every single one of those MMO's traffic will take a different path to arrive at the companies servers. Just like every website you visit. Rarely is traffic sent directly between client and server. Generally, it is passed along from client to host, to host, to host. The amount of hops will vary. Packet loss and lag (a delay in the information being received between hosts) can happen any where along the route. Based on that route while it can be subjectively compared (I don't lag while playing on this game while I do here), it cannot really be objectively compared unless the path is identical which is just not going to happen. Then and only then can you compare them directly.

Which leads us to 3, if the lag is occurring somewhere in the route between your client and theirs it most certainly is not NCSoft's responsibility to fix it. Now they can certainly pinpoint the problem area based on problem reports submitted through customer service requests and reach out to the owner of the host with the problem. With the hope that they resolve it but, it is ultimately the owner of that hosts issue to resolve.

Regarding 4, as I have said before, others do not have this problem. This does not discount that you are or that others are. There are two problems with the statement: 1) it is just as anecdotal as saying I do not and neither do the people I talk to in game and 2) If it was specific to the Server itself then EVERYONE would have this issue, just as I stated before. I know that is not the case. Why? Because of my anecdotal evidence, I don't have the issue. You can believe it or not. Regardless, I have direct information that eliminates this as a cause. You saying others have it will not change that fact.

BTW, both Guardian and Justice are in the same location. It is unsurprising that both do not have lag for you.

--Rad


/whereami:

 

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Originally Posted by Tabrok View Post
I SAY RE-DO DOUBLE XP WEEKEND.

Happy Birthday


 

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Originally Posted by Radionuclide View Post
No, that does not prove the problem is on NCSoft's side. The problem could be:

1) On your end (programs running concurrently, using the same port as CoH where other games and applications do not) for instance.
2) A problem at your ISP. Typically though this would prevent any traffic from leave and probably is not the cause.
3) A problem on any point along the route to the NCSoft servers. And since other actions heck even other games, will take different routes this is probably the cause.
4) A problem on NCSoft's side. If this was the case every player would experience the problems as I have stated before. This is not the case. It is probably not the cause.

--Rad
Unless you know the communication protocols CoX uses, you could be pretty wrong with saying it isn't a problem on NCSoft's side. It is the communication layer that should find broken routes with high packet-loss and adjust accordingly. Of course it wouldn't be able to adjust the routes if the problem is at the players own network or at the ncsoft entry node. As those can't be skipped by using another route.


 

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Originally Posted by DumpleBerry View Post
Hi, I'm having issues, too. Someone is spamming cross-posted messages across all the forums.
Thank you for your helpful post.


 

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Originally Posted by Shard_Warrior View Post
Played pretty much non-stop all weekend, dual boxing it on my laptop and had no lag issues whatsoever.

Where is the evidence to support these claims? For all you know, it is a hardware driver issue on your computer or a problem somewhere between you and the server.


Please do. We can do without these cross-server spamming/whining posts.

IBTL

Another helpful post. Yay. You want evidence? How about an entire server getting mapserved? I must be imaging all those other players asking "What just happened?! I DC'd! I got mapserv'd!"

I can do without your nerdrage. If you don't want to read a thread, then DON'T CLICK ON IT.


 

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Originally Posted by Radionuclide View Post
To address 2, every single one of those MMO's traffic will take a different path to arrive at the companies servers. Just like every website you visit. Rarely is traffic sent directly between client and server. Generally, it is passed along from client to host, to host, to host. The amount of hops will vary. Packet loss and lag (a delay in the information being received between hosts) can happen any where along the route. Based on that route while it can be subjectively compared (I don't lag while playing on this game while I do here), it cannot really be objectively compared unless the path is identical which is just not going to happen. Then and only then can you compare them directly.

Which leads us to 3, if the lag is occurring somewhere in the route between your client and theirs it most certainly is not NCSoft's responsibility to fix it. Now they can certainly pinpoint the problem area based on problem reports submitted through customer service requests and reach out to the owner of the host with the problem. With the hope that they resolve it but, it is ultimately the owner of that hosts issue to resolve.

Regarding 4, as I have said before, others do not have this problem. This does not discount that you are or that others are. There are two problems with the statement: 1) it is just as anecdotal as saying I do not and neither do the people I talk to in game and 2) If it was specific to the Server itself then EVERYONE would have this issue, just as I stated before. I know that is not the case. Why? Because of my anecdotal evidence, I don't have the issue. You can believe it or not. Regardless, I have direct information that eliminates this as a cause. You saying others have it will not change that fact.

BTW, both Guardian and Justice are in the same location. It is unsurprising that both do not have lag for you.

--Rad
Thank you Rad for trying to help people who are having problems.


 

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Originally Posted by Zombie_Man View Post
Unfortunately this is typical for Double XP w.e. and in the past, where it was worse, there was no do-over; so, don't expect a do-over for this case.

Even on non-2xWEs, the servers can start to become unstable on Sunday evening. They just get increasing unstable with hard use. That's why there's a server maintenance and reset every Mon and Fri. Again, it used to be worse and they had to have maintenance every day. Also, it used to be that one would expect a busy server like Virtue to crash every Sunday night.

I know that saying "it's not as bad now as it used to be," doesn't resolve anything... it's just the way things are. It would be like having a two hour wait to be seated at a very busy restaurant at a peak time at a peak season.
Typical reply to a post here by someone who just takes what ever happens as "it's just Suppose to" and lets all game instability issues just go by without saying a word about and even defending it. OMG and guess what???? There IS going to be another double xp weekend because the devs know that the game crashed on thousands of people over and over and over again because of the SERVERS and not us players. ARRghh that felt good. Not trying to jump on you but so tired of game problems being defended like by just saying that's the way it is. IT DOENSNT" HAVE TO BE. : D sure some people didn't have a problem but thousands of people did that have great pc's and computers and my hats off to devs for finally doing something because of the server's instability. Maint today will hopefully finally do something about it or at least help cut the instability down and please, to all of you that defend all the problems this game has please, please stop. Everyone knows nothing is perfect. This is my favorite game and I love it. I won't lie and say I don't, but it's got allot of issues now and playing through them without being affected by them is getting harder and harder to do these days. The fact we pay for this game gives us the right, yes the right to ask for things to be fixed.

So thanks devs for trying to fix some of the instability of these servers. Seriously, it helps to know that you a trying.


Player on Infinity server
Overlord of "The Fiend Army"
39 Level 50 Toons

 

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Well all that tech stuff is valid, on Friday, Sat, Sun every team I was on had issues, most of those teams I was on with friends who were all on voice coms, and every one of them got stalled, LCMS'd and stuttered at the same time I did. We cover the US from coast to coast north to south. This was on Protector, a generally acknowledged low pop server. As evidenced by them taking both it and Champion (I think thats was the other server) down during prime time Sat night for 2 hours, I'd say they had issues on their end.

Other than that, DXP weekend was fun and profitable for me, hope yall had fun also


 

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Quote:
Originally Posted by Radionuclide View Post
To address 2, every single one of those MMO's traffic will take a different path to arrive at the companies servers. Just like every website you visit. Rarely is traffic sent directly between client and server. Generally, it is passed along from client to host, to host, to host. The amount of hops will vary. Packet loss and lag (a delay in the information being received between hosts) can happen any where along the route. Based on that route while it can be subjectively compared (I don't lag while playing on this game while I do here), it cannot really be objectively compared unless the path is identical which is just not going to happen. Then and only then can you compare them directly.

Which leads us to 3, if the lag is occurring somewhere in the route between your client and theirs it most certainly is not NCSoft's responsibility to fix it. Now they can certainly pinpoint the problem area based on problem reports submitted through customer service requests and reach out to the owner of the host with the problem. With the hope that they resolve it but, it is ultimately the owner of that hosts issue to resolve.

Regarding 4, as I have said before, others do not have this problem. This does not discount that you are or that others are. There are two problems with the statement: 1) it is just as anecdotal as saying I do not and neither do the people I talk to in game and 2) If it was specific to the Server itself then EVERYONE would have this issue, just as I stated before. I know that is not the case. Why? Because of my anecdotal evidence, I don't have the issue. You can believe it or not. Regardless, I have direct information that eliminates this as a cause. You saying others have it will not change that fact.

BTW, both Guardian and Justice are in the same location. It is unsurprising that both do not have lag for you.

--Rad
Funny that maint today is to fix the servers that they just admitted had instability issues. In addition they apologized for the bad server performance and will be giving us another double xp weekend because of it. So you are wrong, wrong on most of what you just said. And BTW if the server is acting up then it does not mean everyone will have issues.


Player on Infinity server
Overlord of "The Fiend Army"
39 Level 50 Toons

 

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Huh, isnt this recent announcement interesting.

After the maintenance and patch, My connection is worse then before.

I am also having massive amounts of "Duplicate In" packets.


Vic Server Junkie