Discussion: When Do I Get My Paragon Points and Reward Tokens? (VIP)
By
Ael Rhiana,
Posted on: 2011-10-05 17:30 in News, Events and Announcement Discussion
So if I've been billed in Nov. and my market points awarded should I now have 2 transfers and Reward tokens awarded since it went live in Sept?
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To figure out the date of the next Token giving, one needs to use the following formula:|
Originally Posted by VoodooCompany
Now for the over/under on when tokens will be given out!
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(number of angels that can dance on the head of a pin * the number of quarks in a proton) / (amount of horsewhipping necessary for programmers to work * the square root of the Vikings chance of winning the Super Bowl this year)
Take that number, then toss it right the hell out and use a Magic 8 Ball to determine when it'll actually happen.
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If you have had a subscription, without a lapse since September 1st, you should have the following:|
Originally Posted by Kohei
So if I've been billed in Nov. and my market points awarded should I now have 2 transfers and Reward tokens awarded since it went live in Sept?
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September 13: +400 PP or +550 PP (if you finished tier 8), +1 Character Transfer Token, however many reward tokens you should have had with the conversion of the old system to new.
October 1st: +1 Character Transfer Token.
October 14th or billing day (whichever is later): +400 PP or +550 PP (if you finished tier 8).
October 23-28: +1 Paragon Reward Token.
November 1st: +1 Character Transfer Token.
November 9th or billing day (whichever is later): +400 PP or +550 PP (if you finished tier 8).
November ??: +1 Paragon Reward Token.
So, effectively, everyone but those who had their old Veteran Reward Program award in September was shorted 1 Paragon Reward token.
Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters
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For the first line, yes, yes there is a difference. You're not thinking about how the billing works for your 1st of the month idea (or maybe I'm just misreading you). If you activate towards the first part of the month, then you have to wait for most of the month just to get your points. I did finally get my points for November earlier on today... and while I find that exasperating (it's still 5 days after my bill date), that's a whole heck of a lot better than waiting 25 days to get my points for the month. Keep in mind that my bill date is on the 6th.|
Originally Posted by Snow Globe
There is no difference between getting the perks on the first of every month and getting them every month on your billing day.
And that is exactly why I'm saying the first day of the month would be best. You don't know. I don't know. However I do know that the character transfer token is working. |
If you're meaning something else with your "on the 1st idea," sorry if I'm misunderstanding that.
For the rest, I guess I'm not willing to settle. The should be able to get this stuff to line up properly on the bill date, and if they're not working on the issue, that is a problem. I don't know what the issue is, but they should be working on it.
Guide: Tanking, Wall of Fire Style (Updated for I19!), and the Four Rules of Tanking
Story Arc: Belated Justice, #88003
Synopsis: Explore the fine line between justice and vengeance as you help a hero of Talos Island bring his friend's murderer to justice.
Grey Pilgrim: Fire/Fire Tanker (50), Victory
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QFT|
Originally Posted by Mokalus
It's a little depressing that the only part of this whole thing that seems to be working flawlessly and transparently is the part where they take my money.
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My billing date is on the 28th, and I have a 3-month subscription that expires on Nov 28th.
For the billing cycle beginning Sep 28th, I got my 400 points on Oct 12th.
My understanding was that each month, the points date was supposed to be moving up a day or two to bring it closer to the actual billing date. However, here it is, Nov 12th, and I still have not received my points for the Oct 28th billing cycle.
I've cancelled my subscription at this point; frankly I get more value per dollar by going premium and purchasing points. I get my points and badge upfront with no confusion, and I get more points per dollar even after spending points for monthly access to anything I need (invention system, etc.).
Unless they can deliver better value for a subscription, and deliver it consistently and on time, there is no way I'm going back to a monthly sub, it just doesn't make any kind of financial sense for me. Why pay more for less delivered late (if at all)?
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The delivery delay actually means that you have less time to enjoy what you have purchased. Which, imho, translates directly into less value since the value is the enjoyment.|
Originally Posted by blackbird71
Unless they can deliver better value for a subscription, and deliver it consistently and on time, there is no way I'm going back to a monthly sub, it just doesn't make any kind of financial sense for me. Why pay more for less delivered late (if at all)?
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I don't have to decide if I am going to re-up until March. I am hoping that there's something which will lure me away from going premium.
ETA,
The feeling is that if the system put the inconvenience on the company's side, eg it didn't take our money on time, the issue would be a higher priority than when the inconvenience is on our side. Maybe it's true, maybe it's not. But the impression exists. Emotions aren't rational, but they have real effects on actions.
I can understand all this rigmarole as it relates to existing subscriptions, fine.
I do not understand why now that the new paragon reward system is live that it cannot be 'charge on card = points and tokens awarded' anything else is inexcusable as confusion and lack of clarity does only one thing,... and that is reduce sales.
NC Soft, get this resolved and fixed soon or it will affect your bottom line, I guarantee it. ;P
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I want to take billing completely out of the equation. It serves no purpose being in the equation. It would mean that everyone (NCsoft, Paragon Studios, Customer Support, Community Team, and Players) knows when the perks are awarded. If they aren't awarded something can be done in a blanket fashion to correct the issue. Tying the perks to any billing cycle is a recipe for disaster.
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Originally Posted by Grey Pilgrim
For the first line, yes, yes there is a difference. You're not thinking about how the billing works for your 1st of the month idea (or maybe I'm just misreading you).
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Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters
Nov 13th and still no points (or transfer token for that matter). If they're trying to win my subscription back, they are definitely going about it the wrong way!
All I can figure is that since I chose to deactivate my account, even though it is paid up through Nov 28th, they shut down all of the VIP rewards for my account. This looks like just more sloppy bookeeping. Until the 28th, I'm still a paying customer (whether I want to be or not), and I expect to be treated as such. All of these continuing mistakes are inexcusable.
Are we still waiting on October tokens?
Or have we started waiting on November tokens?
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And that would be the reason why tying the rewards to billing would be a mistake.|
Originally Posted by blackbird71
Nov 13th and still no points (or transfer token for that matter). If they're trying to win my subscription back, they are definitely going about it the wrong way!
All I can figure is that since I chose to deactivate my account, even though it is paid up through Nov 28th, they shut down all of the VIP rewards for my account. This looks like just more sloppy bookeeping. Until the 28th, I'm still a paying customer (whether I want to be or not), and I expect to be treated as such. All of these continuing mistakes are inexcusable. |
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Originally Posted by all_hell
Are we still waiting on October tokens?
Or have we started waiting on November tokens? |
Sep 28 to around Oct 28 (more or less) : 1 token
October XX (when you got the last reward token for having a monthly subscription) to the same day in November : 1 token.
We haven't got the October token yet.
The black-box method we got for this is pretty much a game of "telephone" where the players are telling the Community Team we're upset, the Community Team is passing that along to the producers, but the message isn't arriving to the billing team, the customer support team, or the programming team intact.
From an outside perspective, it is looking like there is a lot of finger-pointing to other groups saying that "it is someone else's responsibility" and no one is willing (or able) to FIX the problem.
Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters
Still waiting for my points... support is now telling me that I am supposed to get my points for the 10/28 billing period on 11/28. How does that make any kind of sense?
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IDK. I thought that the previously operative statement was that points cam at the beginning of the period and tokens came at the end. Maybe that one is now inoperative?|
Originally Posted by blackbird71
Still waiting for my points... support is now telling me that I am supposed to get my points for the 10/28 billing period on 11/28. How does that make any kind of sense?
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hella
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I'm not seeing the disaster. Billing date is a date customer support and customers can easily find, and moreover, means players are getting their rewards for the full month they are playing. As noted by many others, they want their rewards for the whole time they are a paying customer, which makes sense. |
Originally Posted by Snow Globe
I want to take billing completely out of the equation. It serves no purpose being in the equation. It would mean that everyone (NCsoft, Paragon Studios, Customer Support, Community Team, and Players) knows when the perks are awarded. If they aren't awarded something can be done in a blanket fashion to correct the issue. Tying the perks to any billing cycle is a recipe for disaster.
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The 1st makes no real benefit as you are describing. Yes, you can maybe get a mountain of protests if something goes wrong on the first, but it's no more clear that something is wrong over the bill date method. And as for protests, it's pretty clear that the system is not working and they need to do more about it already.
*added*
Blackbird, the first response I got from support made it sound like I shouldn't get my points until the end of the pay period, but when I inquired why it was not at the start like it should be, they clarified that I was supposed to get those at the start, but the reward token comes later currently.
Guide: Tanking, Wall of Fire Style (Updated for I19!), and the Four Rules of Tanking
Story Arc: Belated Justice, #88003
Synopsis: Explore the fine line between justice and vengeance as you help a hero of Talos Island bring his friend's murderer to justice.
Grey Pilgrim: Fire/Fire Tanker (50), Victory
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I know what you're saying about how confusing support has been about this in the past, however this time there was nothing ambiguous about their statement. They specifically acknowledged that I had received my first disbursement of points on Sep 13th, that I got the next on Oct 12th, and then stated that I would get the points for the Oct 28th period on Nov 28th. Plus, taking into account the fact that the start of the pay period has already passed by more than a couple of weeks, and it becomes obvious that they have no intention of giving out these points before the end of the month, if at all.
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Originally Posted by Grey Pilgrim
Blackbird, the first response I got from support made it sound like I shouldn't get my points until the end of the pay period, but when I inquired why it was not at the start like it should be, they clarified that I was supposed to get those at the start, but the reward token comes later currently.
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I am still pissed about this overall anyway. Somehow I got awarded more tokens than I should have. But this means now I have no idea when I am actually supposed to get tokens. Go NCsoft! At least I get my points at roughly the same date each month.
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Hew in drag baby
So, still no points. Support somehow claims that I am supposed to get them Nov 28th while simultaneously pointing me to a chart showing that they should have been given out on Nov 8th.
Meanwhile, they try to get rid of me by giving me a link to update my ticket on the German support site. What kind of jerk move is that? Or are they really just that incompetent? Either way, how is that supposed to make me want to give them more money, ever?
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Maybe they are really that PEGGY character from the discover card commercial?
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Originally Posted by blackbird71
So, still no points. Support somehow claims that I am supposed to get them Nov 28th while simultaneously pointing me to a chart showing that they should have been given out on Nov 8th.
Meanwhile, they try to get rid of me by giving me a link to update my ticket on the German support site. What kind of jerk move is that? Or are they really just that incompetent? Either way, how is that supposed to make me want to give them more money, ever? |
Heh. My guild moved from SWG to the just-released COV in 2005. I moved with them. The box I bought contained trial codes, and I gave one to my husband. He activated his trial code a few days after I activated my account (which I did on the 7th on November 2005 or thereabouts). We have both had an uninterrupted subscription ever since. And my husband ALWAYS got his veteran badges and rewards weeks before I did. I've corresponded with NCSoft about this, but never really got a reply as to WHY. (I was there FIRST, razzemefrasm)
This whole 'veteran date' thing? It never did work. Seeing the same mess transferred to the paragon rewards is just /facepalm.
Linna
Matt Miller: The Patron Powers are stronger and more powerful than the �equivalent� powers in City of Heroes (the Ancillary Power Pools), because there is less diversification and the fact that Patron choices are permanent alterations to your character.
At what point can we get the "discussion" part of the title of the thread removed? 
I've already forgotten about most of you
So, I was supposed to get my 5 year "vet" badge way the hell back on Oct 11, here it is Nov 17, STILL no badge, dont even know when I last got a token, could not care less about ppoints....this is beyond annoying, this has the potential to really wreck this game. This and the ever increasing bugs.
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Hmmm. Did you lapse for awhile and restart on the 28th? If so... that's flat out wrong and contradicts what we have been told (and what I was told). We should be getting the Paragon Points at the start of our bill date, or slowly getting close to it as the system does... something. According to community mod posts.|
Originally Posted by blackbird71
I know what you're saying about how confusing support has been about this in the past, however this time there was nothing ambiguous about their statement. They specifically acknowledged that I had received my first disbursement of points on Sep 13th, that I got the next on Oct 12th, and then stated that I would get the points for the Oct 28th period on Nov 28th. Plus, taking into account the fact that the start of the pay period has already passed by more than a couple of weeks, and it becomes obvious that they have no intention of giving out these points before the end of the month, if at all.
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Originally Posted by VoodooCompany
At what point can we get the "discussion" part of the title of the thread removed?
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Guide: Tanking, Wall of Fire Style (Updated for I19!), and the Four Rules of Tanking
Story Arc: Belated Justice, #88003
Synopsis: Explore the fine line between justice and vengeance as you help a hero of Talos Island bring his friend's murderer to justice.
Grey Pilgrim: Fire/Fire Tanker (50), Victory
My billing date is the 11th of each month... seems to be working fine for me:
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It will be removed on your next billing date...
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Originally Posted by VoodooCompany
At what point can we get the "discussion" part of the title of the thread removed?
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Chiming in that I have my points as well. I'll assume I got them yesterday at some point but didn't even check to see until reading this thread again.
Now for the over/under on when tokens will be given out!
I've already forgotten about most of you