Discussion: When Do I Get My Paragon Points and Reward Tokens? (VIP)
By
Ael Rhiana,
Posted on: 2011-10-05 17:30 in News, Events and Announcement Discussion
I'd be just fine if all awards were on the 1st of each month, or the end of the month, or the 15th of the month, or on the 7th of the month, or the 21st of the month.
Of course, we'd lose all of many benefits we get from having the rewards awarded at various intervals throughout the month. But you have to take the good with the bad sometimes.
Consistency has never been the strong suit of this game. 
My Reward Token was deposited, but no Paragon Points so far. We'll see if they get deposited tomorrow.
I almost get the feeling that they throw darts at a calendar to decide when to deposit stuff.
Zwill I was actually told by customer service you weren't awarding my rewards token despite payment date of 22nd of every month until the 1st of the month any explaination for that fiasco?
I've just had a rather interesting experience.
Bought a time card, applied it and, falsely, expected to get my reward tokens shortly thereafter (I have bought point bundles and got the appropriate amount of tokens shortly after). I lodged a ticket and received an email which apparently was 'an example' but appeared literal.
I challenged this, and he/she let me know they weren't being literal and sent me to the paragonwiki page which does not talk about the granting of tokens, just about the reward system and how it works out when converting from the old system.
This thread pointed out that I was wrong (thanks, Z!!), and I'm fine with being wrong (I've let the CS person know I was wrong, and provided them a link to this thread). Why are CS staff referring customers to paragonwiki and not official forum posts that educate the customer in the first post (by a Paragon Studios staff member, no less)??
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That same question arrived at my house just now as I read your post.
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Originally Posted by SlackTech
This thread pointed out that I was wrong (thanks, Z!!), and I'm fine with being wrong (I've let the CS person know I was wrong, and provided them a link to this thread). Why are CS staff referring customers to paragonwiki and not official forum posts that educate the customer in the first post (by a Paragon Studios staff member, no less)??
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I'm not understanding this at all. Haven't logged in since before Freedom launched. I got 40 reward tokens but 31 are already spent?
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Yes, they're automatically spent for you on rewards that were already unlocked under the old Veteran Rewards program.
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Originally Posted by Haterade
I'm not understanding this at all. Haven't logged in since before Freedom launched. I got 40 reward tokens but 31 are already spent?
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Main Hero: Chad Gulzow-Man (Victory) 50, 1396 Badges
Main Villain: Evil Gulzow-Man (Victory) 50, 1193 Badges
Mission Architect arcs: Doctor Brainstorm's An Experiment Gone Awry, Arc ID 2093
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Originally Posted by Nethergoat
it's NEVER too late to pad your /ignore list!
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They are also spent for you if you have enough to fully fill a specific tier. For instance, it takes 20 tokens to fill Tier 6...if you have 21 tokens, all of Tiers 1-6 will be filled for you...the last one would be filled in in Tier 7 if you already had one of the old rewards under the Veteran Rewards system, or you would have the last one unused if you didn't have any under the Veteran Rewards.|
Originally Posted by Chad Gulzow-Man
Yes, they're automatically spent for you on rewards that were already unlocked under the old Veteran Rewards program.
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Paragon Rewards is a stepped process. You must fill Tier 2 to advance to Tier 3, and so on all the way up. You can't pick and choose ONLY what you want (lol, how many people would skip Greek letters?), but you can choose in what order a certain selection of rewards will come to you.
Paragon Wiki: http://www.paragonwiki.com
City Info Terminal: http://cit.cohtitan.com
Mids Hero Designer: http://www.cohplanner.com
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Originally Posted by Dispari
I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.
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I understand now. I can't select anything in tier 9 or tier 9 VIP however, which led me to believe I needed 30whatever *available* reward points to do it, when I only had 9. What a confusing mess.
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Originally Posted by Chad Gulzow-Man
Yes, they're automatically spent for you on rewards that were already unlocked under the old Veteran Rewards program.
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Well it's after midnight -that makes it the 12th. No store points.My date falls on the 4th they took the money - we were told they would fall on the 11 th of the month and gradually synch up. Last month they fell on the 9th. So far nada- VIP?
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Perhaps it is no longer the operative statement.
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Originally Posted by Optimus_Dex
Well it's after midnight -that makes it the 12th. No store points.My date falls on the 4th they took the money - we were told they would fall on the 11 th of the month and gradually synch up. Last month they fell on the 9th. So far nada- VIP?
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If it wasn't for this "discussion" thread, I wouldn't even *remember* I was supposed to get Paragon points on some magical date because they still can't be reliably counted on to actually show up.
(apologies to my past English teachers)
I've already forgotten about most of you
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Maybe that's the idea we will just forget the promised services. I thinkNC/NC has lost sight of something- I will not pay to put perks on one or two characters. I will only spend cash on a lot of alts. They seem to have forgot about points and timely delivery. I guesss I can make a support ticket and get that run around again.
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Originally Posted by VoodooCompany
If it wasn't for this "discussion" thread, I wouldn't even *remember* I was supposed to get Paragon points on some magical date because they still can't be reliably counted on to actually show up.
(apologies to my past English teachers) |
Having all of these different dates doesn't benefit us at all.
W/e problems they're having with their coding could be sorted out in the back ground while they use a spreadsheet (or its equivalent) in the meantime to track what hey have awarded to whom. And then, once they get their side sorted, they could make the adjustments to the talllies.
But somewhere the decision was made to inconvenience us instead of them. And so, we have what we have.
At least that's how it seems.
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Yes and the glacial response or lack of response sends a mesage also.
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Originally Posted by all_hell
Having all of these different dates doesn't benefit us at all.
W/e problems they're having with their coding could be sorted out in the back ground while they use a spreadsheet (or its equivalent) in the meantime to track what hey have awarded to whom. And then, once they get their side sorted, they could make the adjustments to the talllies. But somewhere the decision was made to inconvenience us instead of them. And so, we have what we have. At least that's how it seems. |
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I noticed that the link which previously showed the gradual sync up schedule now just has a paragraph stating that whenever you received your points in November is when you'll receive them going forward. I was disconcerted by this, since the points date is now tied to nothing in particular. I'm beyond confused.|
Originally Posted by Optimus_Dex
Well it's after midnight -that makes it the 12th. No store points.My date falls on the 4th they took the money - we were told they would fall on the 11 th of the month and gradually synch up. Last month they fell on the 9th. So far nada- VIP?
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At this point, all I want to know is: are they actually attempting to fix this so that it all applies at once (having heard the general outcry of unhappiness with the current system), or have the declared that it's all now working as intended and we should all just learn the new system?
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LOL|
Originally Posted by Law
I noticed that the link which previously showed the gradual sync up schedule now just has a paragraph stating that whenever you received your points in November is when you'll receive them going forward.
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Originally Posted by Law
At this point, all I want to know is: are they actually attempting to fix this so that it all applies at once...
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Originally Posted by Law
...or have the declared that it's all now working as intended and we should all just learn the new system?
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This is exactly how a business loses good will with its customer base. Paragon needs to address this officially now, even if they don't have a fix ready. Given what we were promised initially when red names like Positron and Avatea announced the details of CoH Freedom, we deserve more than radio silence about this clusterflock.
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Originally Posted by Law
I was disconcerted by this, since the points date is now tied to nothing in particular. I'm beyond confused.
At this point, all I want to know is: are they actually attempting to fix this so that it all applies at once (having heard the general outcry of unhappiness with the current system), or have the declared that it's all now working as intended and we should all just learn the new system? |
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I get the feeling that as long as the company thinks they haven't pushed too many of us past the brink of quitting, that they're all good. Which may be true in some sense. But it's disappointing.
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Originally Posted by TrueGentleman
This is exactly how a business loses good will with its customer base. Paragon needs to address this officially now, even if they don't have a fix ready. Given what we were promised initially when red names like Positron and Avatea announced the details of CoH Freedom, we deserve more than radio silence about this clusterflock.
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That would be incredibly short-term thinking. I'm not saying that it's not possible - NCSoft might have given Paragon an ultimatum to milk their remaining subscriber base for all they can for the next year or so while competition from new and existing MMORPGs, both in its genre niche and in others, erodes its popularity - but it would be disappointing.
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Originally Posted by all_hell
I get the feeling that as long as the company thinks they haven't pushed too many of us past the brink of quitting, that they're all good. Which may be true in some sense. But it's disappointing.
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I tis posible but they are pushing this customer towards dropping two accounts and I have tried another game that might replace this one.Sad , not what I want .
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Originally Posted by TrueGentleman
That would be incredibly short-term thinking. I'm not saying that it's not possible - NCSoft might have given Paragon an ultimatum to milk their remaining subscriber base for all they can for the next year or so while competition from new and existing MMORPGs, both in its genre niche and in others, erodes its popularity - but it would be disappointing.
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Ironically(?) they'll tell us who will die in their much-touted build up Signature Story Arc, but won't tell us more about resolving our issues here? 
I've already forgotten about most of you
Fascinating - now I am told the I will get my December points on the 28th before midnight sometime. So now they are holding points I pay for on the 4th till the end of the month .Yep sound un VIPish to me.
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Just as an update- Support has fixed this issue to my satisfaction. And has said the issue will be not be a problem in the future. Well done.
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Originally Posted by Optimus_Dex
Fascinating - now I am told the I will get my December points on the 28th before midnight sometime. So now they are holding points I pay for on the 4th till the end of the month .Yep sound un VIPish to me.
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some of my friends don t understand why i am complaining, so let use an example:
what if my stipend release is late in december, instead of 12/29 i have my stipdend... hum lets say 3 days later, not a big delay... so i have it on 01/01...
so my december stipend would be the same day than the january stipend of other players... just because i created my account on 29th, and them on 1st...
so i am a very bad VIP player who deserve to have 550 Paragon points less than other players, because i bought the game a 29th and not a 1st...
Let the stipend date be a fix date, the same date, for everybody, as it was the first months.... this is what is right to do... modify this date, make happy people, 1st part of the month buyers, "normal people", middle part of the month buyers, and angry people, last part of the month buyers...
i am an angry customer.