Discussion: When Do I Get My Paragon Points and Reward Tokens? (VIP)
By
Ael Rhiana,
Posted on: 2011-10-05 17:30 in News, Events and Announcement Discussion
Well, I got the Transfer token today, but no 400 pts. My account renewal date is on Jan. 1st.
My acocunt renewal date is the 2nd.
I got my transfer token on the 31st.
No points and no reward token as of earlier today.
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Can you tell the people responsible that this, exactly, is the problem with how these are being handed out. The people responsible for NOT handing them all out on a single date for everyone is to blame for this on-going, for lack of a better word, farce. This is not the proper way to treat paying customers in a transparent manner.|
Originally Posted by Zwillinger
Because Reward Tokens being awarded are on an individual basis (there's not a single date everyone receives them on and they can vary based on circumstances which affected the old Veteran Reward system) it's been difficult to post a one off, this covers everything explanation.
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I get that the customer relations alone is a nightmare and you aren't responsible for this mess.
Oh, and the account page still lists things as "perks" (the now closed mmorpg.com's giveaway of the 30 day flight pack)... Given that the game knows what code is applied, so should my account page.
There comes a point where the staff responsible for accounts is simply failing to do what should be required of them. We're past that point.
Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters
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Just like you, I am also not getting a proper response to my support queries about this issue. I keep getting referenced to a knowledge base article which does not solve the actual problem.|
Originally Posted by OneFrigidWitch
Sermon;
I have submitted several support tickets and gotten no response, or a response that was clearly inaccurate. I too, have still gotten 0 tokens, despite being sub'd since before Freedom even launched with a long term sub. I shot someone a PM about this. I am not sure that support is really the way to go to get this resolved anymore, since they are clearly dragging feet or just not responding at all. I too was told about this October 28th date, and got nothing on this magical date. Nor did I get anything earlier in the month at all. Yet some how, I get my points (on or near the beginning of each month). Why can I get my points, but not tokens?! I currently have 2 transfers, so it seems that there should be 2 tokens due, like yourself and other friends. |
I have played this game since it's first day uninterrupted. I only received 39 reward tokens at launch of Freedom. According to the link on the official website I should have started with 41 tokens at launch since I have 34 veteran badges and have been with the game over 7 uninterrupted years. I should have also received 2 more tokens since launch since I have been billed 2 times since then. We are supposed to get a token every month of subscription. I have received my other rewards properly and have received the 3 server transfers since launch and all of my Paragon store points but the vet tokens were not rewarded properly at launch and are continuing to not be received every month.
Going by the official website I should have received 41 tokens at launch. (http://na.cityofheroes.com/en/commun...ds_details.php)
Going by the knowledge base article the 39 I received at launch would be correct by those calculations but does not explain why 2 billing periods have passed and I have not received any additional tokens.
(https://support.cityofheroes.com/app/answers/freedomdetail/a_id/8106)
I think there is a problem with the account related to my vet badges. As I previously mentioned I have 34 vet badges. The very last one is "Radiant" which says that I have earned the badge by earning 34 reward tokens. If you add the 7 years to that it totals to 41. So this means that I have either received 2 vet badges incorrectly (minus tokens) or I have actually earned them and should have received the 2 tokens that go with them. This will probably mean that I will not get my first 2 month's worth of vet tokens since I already have the badges that are supposed to go with them.
The official website and my vet badge text contradicts the knowledge base article which is confusing enough. Even if the knowledge base article is correct there is still a badge issue that is keeping me from getting my first 2 monthly VIP tokens. I am not feeling much like a Vet with the level of support I am currently receiving. I have friends that I have personally referred to this game that have more VIP tokens than I currently have and have been earning them on each of their billing cycles. I am about ready to give up and pull the plug on this subscription since nobody on the support team is either able or willing to provide a solution to my problem.
Quote from the website:
(http://na.cityofheroes.com/en/commun...ds_details.php)
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You enrollment in Paragon Rewards is automatic when City of Heroes Freedom releases. When the Paragon Rewards program begins, Veteran Rewards and subscription time in City of Heroes® convert to Reward Tokens. You earn: 1 Reward Token for every Veteran Rewards badge. 1 Reward Token for every 12 months of subscription. While City of Heroes Freedom is in release, you earn Reward Tokens, too. Earn 1 Reward Token for every month of subscription Earn 1 Reward Token for every 12 months of subscription. Earn 1 Reward Token for every 1,200 Paragon Points (approximately $15) that you purchase through the Paragon Market.
(https://support.cityofheroes.com/app...tail/a_id/8106)
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If you have a game account that was created prior to the launch of City of Heroes Freedom, your game account will receive:
- 1 Reward Token for free
- 1 Reward Token if the account was a full retail game account
- 1 Reward Token for every 3 months the game account was active with billing prior to the Freedom launch
- 1 Reward Token for every year the game account was active with billing prior to the Freedom launch
- 1 Reward Token for free for new game accounts
- 1 Reward Token for the first Paragon Points purchase made
- 1 Reward Token for every 1,200 Paragon Points purchased: Bonus points from Paragon Points bundles count toward this total, and the total can come from multiple purchases. So, three purchases of 400 points will earn you 1 Reward Token.
- 1 Reward Token per month subscribed after the launch of Freedom
- 1 Reward Token per year subscribed: Time accumulated prior to the launch of City of Heroes Freedom carries over. If you have 8 months of legacy subscription time and continue to subscribe for 4 months after the City of Heroes Freedom launch, you will earn 1 Reward Token.
There were only 29 Veteran Badges before Freedom. Those are the Veteran Badges the articles reference. 39 at Freedom's Launch is how many you should have gotten.
29 from Veteran Badges (total months divided by 3, drop fractions)
7 for yearly anniversay
1 for free, everyone gets one
1 for having a retail account
and 1 for September
That is how many I got as well. I have yet to get any more though and also have a support ticket that is not making any headway at all that I can tell.
Still no reply to my two open tickets on this matter. One was a reopened response to the ticket that indicated I should have received these on the 28th, and a brand new one on the 1st, when no response came from the earlier reopening.
edit: I can't even vote with my money. I have many more months of subscription already paid out. What still gets me, to this day, was that I sub'd for a whole year so I could actually get the t9 rewards. I am at the beginning of t8, and the year sub would have gotten me there to t9. Guess that will never happen.
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Hew in drag baby
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Only 38 for me at launch. Again, some are getting 39 without additional purchases and others only 38 (for those that have been here "forever").|
Originally Posted by Useless_Fiend
There were only 29 Veteran Badges before Freedom. Those are the Veteran Badges the articles reference. 39 at Freedom's Launch is how many you should have gotten.
29 from Veteran Badges (total months divided by 3, drop fractions) 7 for yearly anniversay 1 for free, everyone gets one 1 for having a retail account and 1 for September That is how many I got as well. I have yet to get any more though and also have a support ticket that is not making any headway at all that I can tell. |
I'm not sure what annoys me more: the inconsistent dates used for all of these "perks" or the inconsistent implementation of made up criteria
I've already forgotten about most of you
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They said that those of us with a renewal date prior to the 10th will get our paragon points around the 10th of each month until they get it straightened out.|
Originally Posted by all_hell
My acocunt renewal date is the 2nd.
I got my transfer token on the 31st. No points and no reward token as of earlier today. |
My account renews on the 1st. I got 400 more points in September at go-live than I thought I would and then got 400 more around October 11th or 12th (I forget).
I used to get my old vet awards a week or two before the billing date and right on target I got my token for October on or about the 25th (I was out of town so I'm not sure the exact day). I was also one of the lucky ones that got an extra token at Go-Live that I wasn't expecting.
Transfer tokens have been right on schedule every time.
Everything has worked out exactly according to the OP for me. I'm really sorry to hear it hasn't been the same for everyone else.
I finally got an answer from support that actually made sense. However, it is still frustrating to say the least. It seems that when Freedom launched, I got more tokens then I should have, and will not get a new token until my account catches up (in 2 months? maybe?). I double checked the math and yes, I really got more tokens than I should have. 4 to be exact. So, one (or two?) months have passed, so I wont get one in Nov, Dec, and possibly Jan. Which means no new tokens until Jan or possibly Feb. :| Unamused client is unamused.
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Hew in drag baby
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I thought something was off with my reward tokens. By this math, I should have gotten|
Originally Posted by Useless_Fiend
There were only 29 Veteran Badges before Freedom. Those are the Veteran Badges the articles reference. 39 at Freedom's Launch is how many you should have gotten.
29 from Veteran Badges (total months divided by 3, drop fractions) 7 for yearly anniversay 1 for free, everyone gets one 1 for having a retail account and 1 for September That is how many I got as well. I have yet to get any more though and also have a support ticket that is not making any headway at all that I can tell. |
29 for Loyal customer
05 for five years
01 for having retail
01 for free
01 for September
That's 37.
I also have purchased points at 15.00 three times, yet I have 35 total tokens.
I'm not sure what the heck is going on here, but it seems to me like I'm missing 5 tokens.
Or is my math off?
"Sorry bucko, but CoH and CoV are the same game." -BackAlleyBrawler
"Silly villain, CoX is for Heroes!" -Saicho
28 for Loyal Customer, not 29 (Tenacious was #29).
((( Also, if you were at Loyal Customer, you would have 7 tokens for 7 years, not 5 tokens for 5 years. Either you weren't at Loyal Customer, or you weren't at 5 years. That is a confusing point in your post. )))
Additionally, if you were not going to get a veteran reward in September, it doesn't seem like you would be getting a token awarded FOR September. (Read back in the thread regarding the discussion between myself, Kosmos, and Snow Globe.)
You are definitely missing three tokens for three purchases of 1200 points (a total of 3960pp with bonuses -- additionally, it doesn't matter what you paid for them, only the points matter) if your total wasn't incremented.
Paragon Wiki: http://www.paragonwiki.com
City Info Terminal: http://cit.cohtitan.com
Mids Hero Designer: http://www.cohplanner.com
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Originally Posted by Dispari
I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.
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Perhaps I got loyal customer later (for buying the 29th?), as I will be here 6 years in a few days. That would eliminate two. But it also creates a new issue. I never got my free character slot if it was earned later. |
Originally Posted by Aggelakis
28 for Loyal Customer, not 29 (Tenacious was #29).
((( Also, if you were at Loyal Customer, you would have 7 tokens for 7 years, not 5 tokens for 5 years. Either you weren't at Loyal Customer, or you weren't at 5 years. That is a confusing point in your post. ))) Additionally, if you were not going to get a veteran reward in September, it doesn't seem like you would be getting a token awarded FOR September. (Read back in the thread regarding the discussion between myself, Kosmos, and Snow Globe.) You are definitely missing three tokens for three purchases of 1200 points (a total of 3960pp with bonuses -- additionally, it doesn't matter what you paid for them, only the points matter) if your total wasn't incremented. |
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Earning the Loyal Customer badge rewards all characters on the account:
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So I am missing between 3 and 5 (maybe).
This whole system is totally jacked up. Perhaps I'm making a stink over nothing, but with all the changes, I can't tell what is what anymore.
codes applied
last 90 days
last 180 days
My paid time says less than five years, so I wonder if I am being penalized for buying new boxes. I've never missed a month of payment (even during the months that I was unable to play) At most, my accounts have lapsed for a day or two in an attempt to synchronize payment dates.
"Sorry bucko, but CoH and CoV are the same game." -BackAlleyBrawler
"Silly villain, CoX is for Heroes!" -Saicho
The Veteran Rewards Badges, which were repurposed and are now Paragon Rewards Badges, do not have their attached Veteran Rewards Program perks.
http://paragonwiki.com/wiki/Loyal_Customer_Badge
and
http://paragonwiki.com/wiki/Loyal_Cu...adge_%28Vet%29
are two separate badges, and one (paragon rewards) overwrote the other (vet rewards). The Vet badge does not apply any longer, nor do any of the Veteran Rewards Perks. They have been superseded into slotting tokens into the Paragon Rewards Program shrubbery. Having the Loyal Customer Badge now just means that you own X number of reward tokens, nothing more (they don't even have to be slotted to get the badge).
What Veteran Rewards Badge did you have on September 12, 2011? The day before Head Start. That is the badge from which you calculate your previous veteran time going into the Paragon Rewards Program.
If you had the Genuine badge (69 months) then you had, at Head Start:
23 from 23 vet badges
05 from 5 years
01 from retail account
01 from having an account
(possible 01 from September)
= 30 or 31 tokens
Add the three tokens from purchasing points, plus one token for October (you have never said whether you've gotten your token last month or not; the majority of players have). You're right on if you do have 35 tokens.
Paragon Wiki: http://www.paragonwiki.com
City Info Terminal: http://cit.cohtitan.com
Mids Hero Designer: http://www.cohplanner.com
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Originally Posted by Dispari
I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.
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Ok, to try to eliminate any confusion, see this spreadsheet:|
Originally Posted by Aggelakis
28 for Loyal Customer, not 29 (Tenacious was #29).
((( Also, if you were at Loyal Customer, you would have 7 tokens for 7 years, not 5 tokens for 5 years. Either you weren't at Loyal Customer, or you weren't at 5 years. That is a confusing point in your post. ))) Additionally, if you were not going to get a veteran reward in September, it doesn't seem like you would be getting a token awarded FOR September. (Read back in the thread regarding the discussion between myself, Kosmos, and Snow Globe.) |
Paragon Reward Token Calculations - Rewards Tokens for I21 Launch
If a player had 60 months as of August 31, 2011, then they would have 27 Paragon Reward Tokens for Freedom launch. If their account turned 60 during September, then the account should have 28 Paragon Reward Tokens before purchases.
Add 1 Paragon Reward Token for October, plus however many for buying Paragon Points.
Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters
By my calculations, from november 2005 to August 2011 is 70 months. That would have been the genuine badge according to PW.
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If you had the Genuine badge (69 months) then you had, at Head Start: 23 from 23 vet badges 05 from 5 years 01 from retail account 01 from having an account (possible 01 from September) = 30 or 31 tokens |
So then I guess it's right on. Thanks for figuring it out for me. I'm still not convinced that I fully comprehend, but, if things are as you explained, then my next grant should be two tokens (one for monthly, and one for seven years, or do I have that wrong too?). I'll contact support and withdraw my petition. They like it when I update them.
"Sorry bucko, but CoH and CoV are the same game." -BackAlleyBrawler
"Silly villain, CoX is for Heroes!" -Saicho
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69 Months would be the genuine badge. That would be 30 Reward Tokens, and the 5 year & Tenacious Badges.|
Originally Posted by Vega
By my calculations, from november 2005 to August 2011 is 70 months. That would have been the genuine badge according to PW.
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Originally Posted by Vega
So then I guess it's right on. Thanks for figuring it out for me. I'm still not convinced that I fully comprehend, but, if things are as you explained, then my next grant should be two tokens (one for monthly, and one for seven years, or do I have that wrong too?). I'll contact support and withdraw my petition. They like it when I update them.
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Edit:
You should have 4 more tokens (1st purchase, 3,600 Points bought) + 360 points from purchases.
Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters
According to below, the only Token for "September" should have been for the freebie everyone got at Freedom launch time. Launch day is the starting "time" for when these new calculations began, so anything with the headstart shouldn't count, correct? There shouldn't be any rounding of any kind going on, but I'm pretty sure there is. While the math matches what they are saying, I'm baffled how some could have gotten 39, and sometimes 40+, at launch time while having the same (if not LESS) subscribed time as myself without purchasing extra points, which on at least 2 accounts, was not the case.
I'm curious how the last paragraph could even be said with a straight face.
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I am showing that your account has the appropriate number of Paragon Reward Tokens. Having an active account since the original launch of City of heroes would grant you 29 tokens for your past Veteran Rewards, 7 tokens for your past years, and one for your retail account. Every account also receives a free token, so your total should have been 38 tokens. The Paragon Reward system began with the launch of City of Heroes Freedom. As such, the calculations began on launch day. Though the scheduling is related to the old Veteran Reward system, it is not necessarily based on your billing date. This would be the 39th token you received in October. |
I've already forgotten about most of you
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There have been a few errors that were introduced into the old Veteran Rewards system that at times gave players more Vet Reward than what they had actually earned. When those happened, they didn't remove the erroneously granted rewards, so it's possible that some of those were showing as having more than the 29 possible for the continuous subscription and then adding the 7 for 7 years plus the 1 for a retail code and the 1 that every subscriber got when Freedom launched put them over the 38 you and I had at Freedom's launch.|
Originally Posted by VoodooCompany
While the math matches what they are saying, I'm baffled how some could have gotten 39, and sometimes 40+, at launch time while having the same (if not LESS) subscribed time as myself without purchasing extra points, which on at least 2 accounts, was not the case.
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That's the only way I can see that happening and considering how often they've had goofs in the old Vet Rewards it's entirely possible that this is the explanation.
EDIT: If you look at the post above by OneFrigidWitch, this seems to be what it it is doing. And it looks like they are attempting to fix it by correcting the erroneously awarded Reward Tokens by not awarding one each month until the account has the correct number.
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Originally Posted by OneFrigidWitch
I finally got an answer from support that actually made sense. However, it is still frustrating to say the least. It seems that when Freedom launched, I got more tokens then I should have, and will not get a new token until my account catches up (in 2 months? maybe?). I double checked the math and yes, I really got more tokens than I should have. 4 to be exact. So, one (or two?) months have passed, so I wont get one in Nov, Dec, and possibly Jan. Which means no new tokens until Jan or possibly Feb. :| Unamused client is unamused.
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If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
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This is what they are claiming and stating those accounts will be "caught up" with what they really should have had at launch. So if you started out with more than you should have (minus buying points), you won't receive anymore until the balance is even.| EDIT: If you look at the post above by OneFrigidWitch, this seems to be what it it is doing. And it looks like they are attempting to fix it by correcting the erroneously awarded Reward Tokens by not awarding one each month until the account has the correct number. |
However, I don't ever recall anyone being more than 1, maybe 2, *weeks* ahead of their vet time. Being over X threshold to account as 1 full month, and in that case 4?!?!, just seems to add to the really awful implementation for all of this.
I've already forgotten about most of you
Okay. So according to support, September didn't count for Paragon Rewards.
So now not only did I lose time in the various drop fractions part of the math for the headstart, now September doesn't count either. The 39th Token that I got by accident for the Headstart was for October 28th not September as I thought... So I'm not going to get a reward token for over two and a half months.
The mind boggling part about all of this, they gave me my Paragon Point for September, even though my billing date was before launch, they gave me my Transfer Token for September too, but Reward token? No. Are Reward Tokens are too valuable? They cost too much to make?
It cost them more to pay the various GMs' time spent dealing with all of these support tickets over this misunderstanding than it would have cost to just count September and give everyone an extra token.
This entire mess is just idiotic. It makes me not want to play this game anymore.
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There were two times that I can recall that some players got several months ahead on Vet Reward time. It was usually when they were doing something trying to "fix" the Vet Rewards not being rewarded correctly for several players. Since Vet Rewards were for every 3 months of paid time, them getting 2 to 6 awards ahead means anywhere from 6 to 18 months.
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Originally Posted by VoodooCompany
This is what they are claiming and stating those accounts will be "caught up" with what they really should have had at launch. So if you started out with more than you should have (minus buying points), you won't receive anymore until the balance is even.
However, I don't ever recall anyone being more than 1, maybe 2, *weeks* ahead of their vet time. Being over X threshold to account as 1 full month, and in that case 4?!?!, just seems to add to the really awful implementation for all of this. |
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
I had 37 Reward Tokens at launch of Freedom. I have been paying continuously since August 31, 2004 with no breaks. I've gotten 2 tokens since it started, one for first Points purchase and one sometime prior to Oct. 28th (filled everything but the Tier 9 non-VIP stuff). I've received 2 sums of 400 Paragon Points, which was used for Beam Rifle and Street Justice, iirc. So far, I have not received November's 400pts (as of last night). Have not checked today so far.
Have I missed/been screwed out of Tokens?
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28 tokens for 28 vet badges|
Originally Posted by Dark One
I had 37 Reward Tokens at launch of Freedom. I have been paying continuously since August 31, 2004 with no breaks. I've gotten 2 tokens since it started, one for first Points purchase and one sometime prior to Oct. 28th (filled everything but the Tier 9 non-VIP stuff). I've received 2 sums of 400 Paragon Points, which was used for Beam Rifle and Street Justice, iirc. So far, I have not received November's 400pts (as of last night). Have not checked today so far.
Have I missed/been screwed out of Tokens? |
07 tokens for 7 years
01 token for retail account
01 token for having an account
= 37 tokens (September would not have been a new Veteran Reward under the old system so no token for September)
01 token for points
01 token for October
= 39 tokens
You're squared up. You'll get November's token near the end of the month.
Paragon Wiki: http://www.paragonwiki.com
City Info Terminal: http://cit.cohtitan.com
Mids Hero Designer: http://www.cohplanner.com
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Originally Posted by Dispari
I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.
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Zwill this is not true. Customer Service does not have this information. Or if they do, then they don't know that they have it and are unable to explain anything about my individual record.|
Originally Posted by Zwillinger
The Customer Service team has access to your individual records and will be able to review them for accuracy and concisely explain when you should receive all of your VIP benefits on a monthly basis.
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I don't know who told you to pass this along to us but it was either in error or premature. Customer Service has not been trained on this.
My case number is 111101-001708 and was submitted on Nov. 1. So far I have received nothing that could even remotely be described as "accurate and concise."
"Mastermind Pets operate...differently, and aren't as easily fixed. Especially the Bruiser. I want to take him out behind the woodshed and pull an "old yeller" on him at times." - Castle
Go Team Venture!