Discussion: When Do I Get My Paragon Points and Reward Tokens? (VIP)


Ael Rhiana

 

Posted

Quote:
Originally Posted by Kosmos View Post
Game Support has stated explicitly to me (and at least one other person I know) that Sept tokens were awarded early. That makes it not a glitch in the system but a "feature".
This is the answer:
Quote:
Originally Posted by Grouchybeast View Post
CS seems to as confused about this as anyone.
Quote:
Originally Posted by Kosmos View Post
My guess is about the first half of yours: why players' calculations aren't correct from NCSoft/PS's point-of-view. And that is simply that some of us expected Vet periods ending within a month after launch to be awarded as post-launch and earn tokens per the end-of-the-period policy, while the devs considered those periods to be pre-launch due to a billed-before-launch policy and awarded tokens early to those who had an extra 3-month block as a result.
If your guess was correct, I would have one more token than I do have. I got my 78 Month Vet Reward on August 12th, and was due to have my 81 month Vet Reward on November 12th. My paid time lasts until December 7th.

I can accept that for players with Veteran reward dates within September got their reward token early.




Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters

 

Posted

Quote:
Originally Posted by Snow Globe View Post
If your guess was correct, I would have one more token than I do have. I got my 78 Month Vet Reward on August 12th, and was due to have my 81 month Vet Reward on November 12th. My paid time lasts until December 7th.
I wasn't clear enough. I was expanding on the idea that September was credited early but should have made it clearer.

I don't think we got credit for ALL of our paid time at the beginning of Head Start (I think that was their original plan, but it didn't work out). We just got early credit for the paid month encompassing the beginning of Head Start on Sept 13 (in your case Sept 7 to Oct 6).

So I think you should have gotten credit for 79 months on Sept 12 and 80 on Sept 13. Which unfortunately doesn't get you an additional token. Like me, it seems that you got a useless fraction of a token granted early on the Sept 13th instead of a full token on Oct 6th.

Out of curiosity, did you get your 81 month badge with your token on the 24th?


Kosmos

Global: @Calorie
MA Arcs in 4-star purgatory: Four in a Row (#2198) - Hostile Takeover (#69714) - Red Harvest (#268305)

 

Posted

Quote:
Originally Posted by Kosmos View Post
I wasn't clear enough. I was expanding on the idea that September was credited early but should have made it clearer.

I don't think we got credit for ALL of our paid time at the beginning of Head Start (I think that was their original plan, but it didn't work out). We just got early credit for the paid month encompassing the beginning of Head Start on Sept 13 (in your case Sept 7 to Oct 6).
Even if that were the case, I would have ZERO way of telling. Unfortunately, Customer Support will not give out that information, Zwillinger is super-busy with planning/organizing the Player Summit, and anyone actually working the issue either can't or won't talk.

I got my character transfer token at head start, I got another on Oct 1st.
I got my Paragon Points (late) on September and October 13th. My billing day is the 7th.
I got my Paragon Rewards token on October 24st (after either MORE than a month or 4 days sooner, depending on which CS Rep was speaking). I got exactly the amount of Paragon Rewards Tokens that the calculations said I was going to get, without any "bonus", "early", or "fractional" reward. I did not get a Paragon Rewards Token for September.

If I got my September token early or credit for it, I would have 1 more token than I currently have.

The only place where the monthly credit for September is remotely applicable is for calculating how many years you have been subscribed, and I'm reasonably certain that is a separate calculation from everything else.

Quote:
Originally Posted by Kosmos View Post
So I think you should have gotten credit for 79 months on Sept 12 and 80 on Sept 13. Which unfortunately doesn't get you an additional token. Like me, it seems that you got a useless fraction of a token granted early on the Sept 13th instead of a full token on Oct 6th.
I don't know how many times I can say this, but I did not get any token for September. Your assumption here has no basis in any officially available statement.

All fractions were to be dropped from the calculations as per Positron, Black Pebble, and Zwillinger.

Quote:
Originally Posted by Positron in Ustream chat
N/3+((N/3)/4)= Paragon Reward Tokens at launch (N is your number of months on your highest vet badge)
Note that the formula given doesn't add the 1 Freebie Token or the 1 token from having any amount (greater than zero) retail codes applied to your account.

So, at September 13, the formula should be:
If any retail code has been applied to the account then Paragon Reward Tokens = 1 + 1 + FLOOR(Veteran Reward Months/3) + FLOOR(Veteran Reward Months/12)

If no retail code has been applied to the account then Paragon Reward Tokens = 1 + FLOOR(Veteran Reward Months/3) + FLOOR(Veteran Reward Months/12)

If a player was expecting their Veteran Rewards during September, they might (and I stress might), have gotten their Veteran Reward early.

Quote:
Originally Posted by Kosmos View Post
Out of curiosity, did you get your 81 month badge with your token on the 24th?
As of September 13, all previous Veteran Rewards Badges were re-purposed to be Paragon Rewards badges. The 99 Month badge is the 34th vet badge. If you have 34 tokens (complete Tier 8), you have all the Paragon Reward Badges.

(Edit: Start by checking which badge you had, or should have had prior to September 28.)

0 months subscribed = New badge for basic F2P account & everyone else. 1 Token Badge.
3 Months = 2 Token Badges.
6 Months = 3 Token Badges.
9 Months = 4 Token Badges.
12 Months = 5 Token Badges.
15 Months = 6 Token Badges.
18 Months = 7 Token Badges.
21 Months = 8 Token Badges.
24 Months = 9 Token Badges.
27 Months = 10 Token Badges.
30 Months = 11 Token Badges.
33 Months = 12 Token Badges.
36 Months = 13 Token Badges.
39 Months = 14 Token Badges.
42 Months = 15 Token Badges.
45 Months = 16 Token Badges.
48 Months = 17 Token Badges.
51 Months = 18 Token Badges.
54 Months = 19 Token Badges.
57 Months = 20 Token Badges.
60 Months = 21 Token Badges.
63 Months = 22 Token Badges.
66 Months = 23 Token Badges.
69 Months = 24 Token Badges.
72 Months = 25 Token Badges.
75 Months = 26 Token Badges.
78 Months = 27 Token Badges.
81 Months = 28 Token Badges.
84 Months = 29 Token Badges.
87 Months = 30 Token Badges.
90 Months = 31 Token Badges.
93 Months = 32 Token Badges.
96 Months = 33 Token Badges.
99 Months = 34 Token Badges.

For every FULL year subscribed, move one badge lower.

If you have any non-zero amount of retail codes applied to your account, move badge lower.

In August, I had the 78 month badge, 6 years of subscription time, and a retail code applied to my account (several, but that is besides the point). 27+6+1 = 34 Token badges. That is exactly how many Paragon Rewards badges I had on September 13. As of that date, I was a Tier 9 VIP on my primary account.




Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters

 

Posted

Incidentally, I received my token on Wednesday, well in advance of the end of the month as I'd expected. (Honestly, I'd prefer to receive my Paragon Points on time or early and my Reward Token late instead of the other way around.)


 

Posted

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Originally Posted by TrueGentleman View Post
Incidentally, I received my token on Wednesday, well in advance of the end of the month as I'd expected. (Honestly, I'd prefer to receive my Paragon Points on time or early and my Reward Token late instead of the other way around.)
I went ahead and canceled my 6 month renewal and made it monthly. They get my money ahead of time but I don't get points ahead. No thanks I 'll just go monthly.


 

Posted

Took like 2 days or so, to get my Token for purchasing points. I believe that I received the monthly Token at the same time. I've had 2 sitting in my account for a couple days now.

So, at the very least, I either got the monthly one ahead of time or way frickin' late.



 

Posted

Quote:
Originally Posted by Snow Globe View Post
I did not get a Paragon Rewards Token for September.

If I got my September token early or credit for it, I would have 1 more token than I currently have.

I don't know how many times I can say this, but I did not get any token for September. Your assumption here has no basis in any officially available statement.
(Emphasis added)

That's the crux of the matter, the official statements simply don't explain why it appears no one was deemed due a token between launch and Oct 22nd.

Again, since credit for Sept as pre-launch doesn't get someone with either 79 or 80 months another Vet badge, it doesn't get you another token. That's why I was asking about the 81 month badge. I was trying to think of a way to confirm you were considered to be at 80 months, not 79, at Head Start. I simply forgot that there wasn't a 1-to-1 correspondence with the old Vet badges and the new ones.

Quote:
If a player was expecting their Veteran Rewards during September, they might (and I stress might), have gotten their Veteran Reward early.
Everyone I know who would have been expecting such a reward received one more token at Head Start than everyone I know who wasn't at an integer multiple of 3 months. It's only 4 and 11 respectively, and some of those are off-hand comments that have to be considered less than 100% reliable, but so far I haven't heard one report (reliable or otherwise) that contradicts the idea that they rounded Vet time up to the next full month at Head Start, and then didn't start counting again until Freedom launch.

Basically, what I'm saying they did is this (using your formula as a basis but adding the bolded parts):

If any retail code has been applied to the account then Paragon Reward Tokens = 1 + 1 + FLOOR(CEILING(Veteran Reward Months)/3) + FLOOR(CEILING(Veteran Reward Months)/12)

I think we can agree at least, that whatever they did, they didn't explain it well at all.


Kosmos

Global: @Calorie
MA Arcs in 4-star purgatory: Four in a Row (#2198) - Hostile Takeover (#69714) - Red Harvest (#268305)

 

Posted

Quote:
Originally Posted by Dark One View Post
Took like 2 days or so, to get my Token for purchasing points. I believe that I received the monthly Token at the same time. I've had 2 sitting in my account for a couple days now.

So, at the very least, I either got the monthly one ahead of time or way frickin' late.
If you purchased $15 in points, and that was your first point purchase, then that would give you 2 Reward Tokens. I had to log out to desktop to get those tokens.

Quote:
Originally Posted by Kosmos View Post
That's the crux of the matter, the official statements simply don't explain why it appears no one was deemed due a token between launch and Oct 22nd.
The GM said it was from Freedom's official launch: September 28th.

Quote:
Originally Posted by Kosmos View Post
Again, since credit for Sept as pre-launch doesn't get someone with either 79 or 80 months another Vet badge, it doesn't get you another token. That's why I was asking about the 81 month badge. I was trying to think of a way to confirm you were considered to be at 80 months, not 79, at Head Start. I simply forgot that there wasn't a 1-to-1 correspondence with the old Vet badges and the new ones.
  • 78 month Veteran Reward was on Aug 12th. <-My Vet Rewards day, which was properly awarded.
  • 79 months would be Sep 12th.
  • 80 months would be Oct 12th.
  • 81 months would be Nov 12th. <-According to my old accounts page, this was to be my next award.
Quote:
Originally Posted by Kosmos View Post
Everyone I know who would have been expecting such a reward received one more token at Head Start than everyone I know who wasn't at an integer multiple of 3 months.
If I'm reading this right, some of your friends that were supposed to get their Veteran Rewards in September got an "extra" token while those expecting Veteran Rewards in other months (before or after) didn't get the "extra" token. So anyone with a Veteran Reward in July, August, October, or November didn't get the "extra" token.

Quote:
Originally Posted by Kosmos View Post
It's only 4 and 11 respectively, and some of those are off-hand comments that have to be considered less than 100% reliable, but so far I haven't heard one report (reliable or otherwise) that contradicts the idea that they rounded Vet time up to the next full month at Head Start, and then didn't start counting again until Freedom launch.
Can you please repeat this in a less confusing manner? I'm beginning to think our difficulty in this discussion is that we are not talking about the same thing.

Quote:
Originally Posted by Kosmos View Post
Basically, what I'm saying they did is this (using your formula as a basis but adding the bolded parts):

If any retail code has been applied to the account then Paragon Reward Tokens = 1 + 1 + FLOOR(CEILING(Veteran Reward Months)/3) + FLOOR(CEILING(Veteran Reward Months)/12)
The problem with that is everyone over 6 weeks into their next veteran reward date would have got an extra Paragon Reward token. This isn't the case from all reports. It also contradicts that the remainder in all calculations are to be dropped and ignored.

Quote:
Originally Posted by Kosmos View Post
I think we can agree at least, that whatever they did, they didn't explain it well at all.
Yes, have you once seen me say otherwise?




Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters

 

Posted

Quote:
Originally Posted by Snow Globe View Post
Can you please repeat this in a less confusing manner? I'm beginning to think our difficulty in this discussion is that we are not talking about the same thing.
I think what's confusing is their policy. To make it less confusing you have to simplify the explanation to the point it is no longer strictly accurate. Which I believe is what Game Support has been doing. I'll give it one more try to explain what I think they were trying to tell me...
  1. At Head Start on Sept 13th they gave people with active accounts full credit for the current month on their account. So that for you, you would have gone from 79 months on Sept 12th to 80 months the very next day. I think I went from 87 months on Sept 1st to 88 on the 13th. Neither 80 or 88 months earns a token, of course. My aforementioned friend apparently went from 77 months on Aug 29th to 78 months on Sept 13th and so received 1 more token than expected based on the policy of ignoring or dropping of fractions of 3-month blocks and his actual Vet time on the 13th (77 months, 15 days).
  2. They then did not start counting towards the next month of Vet time again until Sept 28th.

The result of A is that anyone due a VR under the old system as a result of the rounding up of the month got 1 more token at Head Start than those who wouldn't have been due a VR for the extra full month.

The result of B is that apparently no one was due a token between Head Start and Oct 28th (people receiving tokens starting on Oct 23rd makes no sense to me), except from account creation/reactivation or Paragon Market purchases.


Quote:
The problem with that is everyone over 6 weeks into their next veteran reward date would have got an extra Paragon Reward token. This isn't the case from all reports.
I don't quite get how you conclude that. You would have to be 2 months and 1 day into the next 3-month block for it to round up to a full 3 months and earn another token. Anyone between 0 days and 2 months (inclusive) would not be due an extra token, just those between 2 months plus 1 day and 3 months minus 1 day (inclusive).

And this is consistent with every detailed report I'm aware of. For each of the 15 reports I have I can take the number of months and fractional months of Vet time on Sept 13th, round up to the next whole integer, divide that by 3, drop the fraction and use that (and the other pertinent info on years and retail account) to correctly account for all the tokens received at Head Start.

Quote:
It also contradicts that the remainder in all calculations are to be dropped and ignored.
Either whoever told you that is wrong, they left something out, or the implementation of the system that gave rewards at Head Start was buggy and handed out 1 extra token to a large number of people. What I think is that they left out that the number of months of Vet time was rounded up on Sept 13th before anything else was done.


Kosmos

Global: @Calorie
MA Arcs in 4-star purgatory: Four in a Row (#2198) - Hostile Takeover (#69714) - Red Harvest (#268305)

 

Posted

Quote:
Originally Posted by Kosmos View Post
I think what's confusing is their policy. To make it less confusing you have to simplify the explanation to the point it is no longer strictly accurate. Which I believe is what Game Support has been doing. I'll give it one more try to explain what I think they were trying to tell me...
  1. At Head Start on Sept 13th they gave people with active accounts full credit for the current month on their account. So that for you, you would have gone from 79 months on Sept 12th to 80 months the very next day. I think I went from 87 months on Sept 1st to 88 on the 13th. Neither 80 or 88 months earns a token, of course. My aforementioned friend apparently went from 77 months on Aug 29th to 78 months on Sept 13th and so received 1 more token than expected based on the policy of ignoring or dropping of fractions of 3-month blocks and his actual Vet time on the 13th (77 months, 15 days).
  2. They then did not start counting towards the next month of Vet time again until Sept 28th.

The result of A is that anyone due a VR under the old system as a result of the rounding up of the month got 1 more token at Head Start than those who wouldn't have been due a VR for the extra full month.

The result of B is that apparently no one was due a token between Head Start and Oct 28th (people receiving tokens on starting on Oct 23rd make no sense to me), except from account creation/reactivation or Paragon Market purchases.
Actually that does make sense of what is happening. Well except the Oct 23/24th award.

Quote:
Originally Posted by Kosmos View Post
I don't quite get how you conclude that.
A CEILING or ROUNDUP function does this:
12.1 and makes it 13. If that happened, everyone would have got an extra token. That didn't happen.

Quote:
Originally Posted by Kosmos View Post
You would have to be 2 months and 1 day into the next 3-month block for it to round up to a full 3 months and earn another token. Anyone between 0 days and 2 months (inclusive) would not be due an extra token, just those between 2 months plus 1 day and 3 months minus 1 day (inclusive).
And that agrees with my statement that anyone with a Veteran Reward date in July, August, October, or November didn't get the "extra" token.

Quote:
Originally Posted by Kosmos View Post
And this is consistent with every detailed report I'm aware of. For each of the 15 reports I have I can take the number of months and fractional months of Vet time on Sept 13th, round up to the next whole integer, divide that by 3, drop the fraction and use that (and the other pertinent info on years and retail account) to correctly account for all the tokens received at Head Start.
That is a probably a better way of putting it than "number of months Vet Time rounded up".

Quote:
Originally Posted by Kosmos View Post
What I think is that they left out that the number of months of Vet time was rounded up on Sept 13th before anything else was done.
Your imprecise wording isn't helping this discussion.




Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters

 

Posted

Quote:
Originally Posted by Snow Globe View Post
A CEILING or ROUNDUP function does this:
12.1 and makes it 13. If that happened, everyone would have got an extra token. That didn't happen.
I think you must have misread the equation. Here it is again:

Quote:
If any retail code has been applied to the account then Paragon Reward Tokens = 1 + 1 + FLOOR(CEILING(Veteran Reward Months)/3) + FLOOR(CEILING(Veteran Reward Months)/12)
The only thing inside the CEILING function is "Veteran Reward Months". It rounds up the number of months, not the number of 3-month blocks.


Kosmos

Global: @Calorie
MA Arcs in 4-star purgatory: Four in a Row (#2198) - Hostile Takeover (#69714) - Red Harvest (#268305)

 

Posted

Quote:
Originally Posted by Optimus_Dex View Post
I went ahead and canceled my 6 month renewal and made it monthly. They get my money ahead of time but I don't get points ahead. No thanks I 'll just go monthly.
I've always gone monthly, and tended to top this up extra time from Time Cards when they were on sale.

I can't see myself purchasing a six or twelve month subscription. The cash discount might be a nice incentive if you're not cash strapped, but getting front-loaded Paragon Points and Reward Tokens with such a purchase would sure be some enticing icing on the cake.





 

Posted

Quote:
Originally Posted by Comrade Hero View Post
I've always gone monthly, and tended to top this up extra time from Time Cards when they were on sale.

I can't see myself purchasing a six or twelve month subscription. The cash discount might be a nice incentive if you're not cash strapped, but getting front-loaded Paragon Points and Reward Tokens with such a purchase would sure be some enticing icing on the cake.
Yes, my cash was frontloaded but not my Paragon Points so why pay ahead . I think they are wrong on this policy but is NC/NC's buisness. I'm just a paying customer.


 

Posted

I will be tier 9 when my sub expires.
I am looking to see if there's any reason why I shouldn't switch to premium and get all of my points and tokens when I pay for them.

As it stands, there's not a whole of reason to stay VIP and have my stuff doled out. At least not as I can tell. I'll lose incarnate content and access to Exalted and that's about it. Everything else is available for purchase should I choose.


 

Posted

Quote:
Originally Posted by Zwillinger View Post
There has been some recent confusion surrounding the schedule for the awarding of Paragon Points and Paragon Reward Tokens included as part of your VIP subscription. When we first announced the details surrounding Freedom, we communicated that players would receive their monthly stipend of Paragon Points and Paragon Reward Token on their monthly billing date. Unfortunately, due to technical limitations of the Paragon Rewards Program and safeguards with the stipend system there have been some adjustments to the cadence of release for these VIP Benefits.

So how will VIP subscribers be awarded their monthly stipends and Reward Tokens?

Let’s address your Paragon Points first. If your game account has a bill day between the 1st of the month to the 10th of the month, you should expect your October stipend of Paragon Points on October 11th, provided your VIP subscription continues. Over the next few months, your stipend date will line up with your bill date as long as you maintain the VIP status of your game account. If your game account has a bill day between the 11th of the month to the 31st of the month, you will receive your Paragon Points on your game accounts billing date, as long as you maintain the VIP status of your game account.

The monthly Paragon Reward Tokens are awarded differently. They follow the same schedule as the old Veteran Reward program. This means you may not receive them on the same date that you receive your monthly VIP Paragon Rewards Points. Veteran rewards were calculated based on the time your game account was actually playable with active paid game time, and not just based on your bill date. Just as a temporary block changed your Veteran Reward dates, these types of things changes to your game account will also change the date you receive your monthly VIP Paragon Reward Tokens. You also have to play out the month of game time before receiving the tokens. You may pay for time in advance, but you have to play out the time before you receive your next reward.

We sincerely apologize for any confusion that this may have caused. I know that many are anxious to receive their monthly points, especially in light of our weekly releases in the Paragon Market. Hopefully this post will help set expectations moving forward and allay concerns you have about receiving your points for October.

Thanks!

-Z
Zwillinger, can you please pass along to the powers that be that these are STILL not working.

On September 13, a player got:
  • 1 Character Transfer Token. (Worked!)
  • 1 Allotment of Paragon Points (Either 400 or 550 depending on your Paragon Reward Status). (Worked!)
  • 1 Reward Token -IF- your old Veteran Rewards Program was due in September (if not, you didn't get a token - a 1 out of 5 chance of getting this token).(W T F! Basically Paragon Studios told, on average, 4 out of 5 subscribers that their subscription during September wasn't good enough to give them what was promised)

If you had an active account:
  • On October 1st you got a second character transfer token. (Worked!)
  • If you had a billing date from Oct 1-13, you got your Paragon Points allotment (400-550 depending on Paragon Reward Status), else you should have received the points on your billing date. (Partially worked!)
  • Some people have received their Paragon Reward token last week (Oct 23-24) Some people STILL haven't received their Paragon Reward Token.(W T F! Why hasn't this been addressed? The character transfer subscription perk works. Why ins't the same mechanism being used for all of them? You don't seem to be allowed to tell us, and there is no logical justification for the how these perks are being rewarded.)

November 1st you will get another character transfer token, if you are subscribed. (Probably will work!)




Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters

 

Posted

Just to add some more data to this.

I am currently on the 12+2 subscription plan (which is scheduled to end on November 20, 2012). That would seem to indicate that the 20th is my billing date. However, I did participate in the old "Refer a Friend" program a few times, including when it gave 14 extra days instead of 30 extra days, so that might've shuffled around the date a little bit.

The last time I got a Vet Reward badge was on July 16, 2011.

On around October 16th, I got my allotment of Paragon Points. (Date not definitive, as I did not check to see if I had points between Oct 13th and Oct 16th).

I got my Reward Token on Oct 27th. I was expecting this to come by Oct 20th at the very latest, and when it had not showed up by the 21st I sent in a support ticket. They told me to wait until the 28th. It arrived a day before the 28th.

I can confirm that I got my 3rd character transfer token today (November 1st).


Play my MA arcs!

Tracking Down Jack Ketch - ArcID #2701
Cat War! - ArcID #2788

 

Posted

still not had my monthly points to spend at the store since launch of freedom had the 1200 and nothing since, billing date is the 1st of each month so thats october and november paid any yet nothing?


 

Posted

Because Reward Tokens being awarded are on an individual basis (there's not a single date everyone receives them on and they can vary based on circumstances which affected the old Veteran Reward system) it's been difficult to post a one off, this covers everything explanation.

Because further posts may confuse more than explain, we're advising those who feel that their Paragon Reward Token status, Paragon Point status or Server Transfer token status is inaccurate to please file a Customer Support appeal either in game (include the words "Paragon Reward Token" in the subject line) or through email by visiting https://support.cityofheroes.com. The Customer Service team has access to your individual records and will be able to review them for accuracy and concisely explain when you should receive all of your VIP benefits on a monthly basis.

Thank you!

-Z


Andy Belford
Community Manager
Paragon Studios

 

Posted

Quote:
Originally Posted by Zwillinger View Post
Because further posts may confuse more than explain, we're advising those who feel that their Paragon Reward Token status, Paragon Point status or Server Transfer token status is inaccurate to please file a Customer Support appeal either in game (include the words "Paragon Reward Token" in the subject line) or through email by visiting https://support.cityofheroes.com. The Customer Service team has access to your individual records and will be able to review them for accuracy and concisely explain when you should receive all of your VIP benefits on a monthly basis.

Thank you!

-Z
My brother got one less token than me since Freedom launched. I think he didn't get one in late September like I did. He contacted support recently, and they just told him that it varies per player but never actually looked at his account records. He ended up leaving negative feedback, because they never told him anything other than what was available on the official forums. They also told him he should receive his token around October 28th if he was active when freedom launched, but he had already received it for October, and had told them such. Is support actually prepared to look at people's records now?

Of me and the 3 people i play with, 2 of us have gotten 2 tokes since freedom launch, 2 of us have gotten only one (as far as I know, everyone got one in october).


Sermon
@sermon
One of Six, Cannibal 6

 

Posted

Sermon;
I have submitted several support tickets and gotten no response, or a response that was clearly inaccurate. I too, have still gotten 0 tokens, despite being sub'd since before Freedom even launched with a long term sub. I shot someone a PM about this. I am not sure that support is really the way to go to get this resolved anymore, since they are clearly dragging feet or just not responding at all. I too was told about this October 28th date, and got nothing on this magical date. Nor did I get anything earlier in the month at all. Yet some how, I get my points (on or near the beginning of each month). Why can I get my points, but not tokens?! I currently have 2 transfers, so it seems that there should be 2 tokens due, like yourself and other friends.

Quote:
Originally Posted by Sermon View Post
My brother got one less token than me since Freedom launched. I think he didn't get one in late September like I did. He contacted support recently, and they just told him that it varies per player but never actually looked at his account records. He ended up leaving negative feedback, because they never told him anything other than what was available on the official forums. They also told him he should receive his token around October 28th if he was active when freedom launched, but he had already received it for October, and had told them such. Is support actually prepared to look at people's records now?

Of me and the 3 people i play with, 2 of us have gotten 2 tokes since freedom launch, 2 of us have gotten only one (as far as I know, everyone got one in october).


-------
Hew in drag baby

 

Posted

Quote:
Originally Posted by Zwillinger View Post
Because further posts may confuse more than explain, we're advising those who feel that their Paragon Reward Token status, Paragon Point status or Server Transfer token status is inaccurate to please file a Customer Support appeal either in game (include the words "Paragon Reward Token" in the subject line) or through email by visiting https://support.cityofheroes.com. The Customer Service team has access to your individual records and will be able to review them for accuracy and concisely explain when you should receive all of your VIP benefits on a monthly basis.
Zwillinger, I tried that at 10/13/2011. I got the run-around from several high level GMs.

Quote:
Originally Posted by Snow Globe
Please, can you at least confirm the day of the month I am or was supposed to expect the reward token?
At which point I got the exact same response as your original post for this thread.

Reference: 111014-000310

Edit:
I'm not including their responses because of Forum Rules.




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Posted

Z, I am asking if there is any reason that we should expect customer service to be more responsive as of today than they were when dealing with issues a week or so ago? If costumer service does have the power to look at account logs and determine this issue with precision, they haven't been doing so thus far.


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Posted

Quote:
Originally Posted by Zwillinger View Post
Because Reward Tokens being awarded are on an individual basis (there's not a single date everyone receives them on and they can vary based on circumstances which affected the old Veteran Reward system) it's been difficult to post a one off, this covers everything explanation.

Because further posts may confuse more than explain, we're advising those who feel that their Paragon Reward Token status, Paragon Point status or Server Transfer token status is inaccurate to please file a Customer Support appeal either in game (include the words "Paragon Reward Token" in the subject line) or through email by visiting https://support.cityofheroes.com. The Customer Service team has access to your individual records and will be able to review them for accuracy and concisely explain when you should receive all of your VIP benefits on a monthly basis.

Thank you!

-Z
Forgive me if I haven't seen this posted anywhere and missed it, but what about Veteran badges, specifically the yearly (7 year vet, 6 year vet, etc) badges. When are they being awarded? I know several people (myself included) who were supposed to have been awarded them in September and/or October and weren't, but nothing has been said about these and how the transition has moved dates around and such. When are these being awarded?


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Posted

OK - not enough time to reread through everything, and this is a convuleted mess as is - perhaps someone can quickly answer this:

My bill date is the first of the month. I am a VIP, and have been a paid subscriber since 1/1/2005.

When should I get my next allotment of points and Reward token?


Go Team Venture!

 

Posted

Quote:
Originally Posted by BlackSun17 View Post
OK - not enough time to reread through everything, and this is a convuleted mess as is - perhaps someone can quickly answer this:

My bill date is the first of the month. I am a VIP, and have been a paid subscriber since 1/1/2005.

When should I get my next allotment of points and Reward token?
I think that if one of us could answer that question, this thread would have died a while ago.