Street Justice and general points refunds.
By
Ad Astra,
Posted on: 2011-10-05 09:31 in CoH and CoV General Discussions
Quote:
Why I dislike the set is irrelevant in this discussion.|
Originally Posted by TerraDraconis
Exactly people are missing that nothing about street justice changed from the time it was on the beta server until it was released. The version of Street Justice released live is exactly the same as the version that was on the beta server. /facepalm
|
Whats the return policy.
Half the posters say No Refunds
Half say call customer service..
This is not good. It doesnt even matter what the policy is, whats bad is no one knows.
Boycott Ncsoft if they close down Coh.
Quote:
Default is no refund unless you can convince CS you deserve one. So I would say both views are right.
|
Originally Posted by Shubbie
Why I dislike the set is irrelevant in this discussion.
Whats the return policy. Half the posters say No Refunds Half say call customer service.. This is not good. It doesnt even matter what the policy is, whats bad is no one knows. |
Quote:
So the refund policy is no refunds unless you are lucky and call the rep when they arent having a bad day?|
Originally Posted by Cake
Default is no refund unless you can convince CS you deserve one. So I would say both views are right.
|
Really?
Boycott Ncsoft if they close down Coh.
Quote:
Sure you do. |
Originally Posted by Traegus
ok, not that it pertains to the game at all, but your response (and those like it) are quite obviously not familiar with the concept of software testing. you DON't make changes to a tested and tweaked piece of software BETWEEN testing and release... it renders the testing moot. why is this a hard concept for folks to grasp? now, as to whether or not the OP deserves a refund is debatable, but his logical process for being upset is sound.
|
That said there were NO CHANGES MADE in Street Justice between being on the beta server and being released live.
But it's MY sadistic mechanical monster and I'm here to make sure it knows it. - Girl Genius
List of Invention Guides
Quote:
No it isn't irrelevant. It goes to the core of the reason why allowing a refund for the set would be bad policy. |
Originally Posted by Shubbie
Why I dislike the set is irrelevant in this discussion.
Whats the return policy. Half the posters say No Refunds Half say call customer service.. This is not good. It doesnt even matter what the policy is, whats bad is no one knows. |
Your core complaint hinged on the claim that it had changed between beta and live. This is not a true statement which pretty much invalidates your core argument on why you should get a refund.
Your essentially left with the fact that the one AOE move isn't as large as you would like and this is purely a buyer beware type of thing. The numbers where available if it was an issue for you and you could have found them out in multiple ways.
So essentially your down to the point that you don't personally like an aspect of the set that research could have warned you about. And that is no valid reason to allow a refund.
So no the fact that it didn't change is not irrelevant to the discussion.
But it's MY sadistic mechanical monster and I'm here to make sure it knows it. - Girl Genius
List of Invention Guides
Quote:
Are you really surprised? I think this is fairly standard practice among MMOs.
|
Originally Posted by Shubbie
So the refund policy is no refunds unless you are lucky and call the rep when they arent having a bad day?
Really? |
Quote:
True but .... Your disliking a set is also irrelevant to getting a refund.|
Originally Posted by Shubbie
Why I dislike the set is not important.
|
You can dislike something all you want but that is no reason to give a refund for it.
But it's MY sadistic mechanical monster and I'm here to make sure it knows it. - Girl Genius
List of Invention Guides
Seriously, enough people have chimed in, even cited ome good recommends. The fact that the OP is still pushing this thread along, especially stating the same thing over and over, lends it to being a troll post. There is a No Refnd policy. If you have issue call their support and don't assume their having a bad day. If you want to stop playing that is your choice, speak with your wallet. The set was updated, before it left beta, to include the current changes. And the test server is a viable option to try something out if you aren't sure.
Quote:
sure there is a way to permanently leave the game. You have to do something go get NCSoft to permaban your account. Then are you are gone forever.|
Originally Posted by White Hot Flash
You know that there's no way to actually leave the game, now that Freedom is out, right? Your protest has less weight behind it if you can still log in and play as a Premium player. If they're willing to allow players to play for free, somehow I don't think you denying them 3 months of subs is gonna get their attention, especially when you've said you've done it in the past and have proven to them that you'll give them more money in the future.
|
But short of a permaban you can't leave. This is true which makes the whole I'm leaving rant something of a yawn anymore.
But it's MY sadistic mechanical monster and I'm here to make sure it knows it. - Girl Genius
List of Invention Guides
Quote:
I know the policy. I think you know the policy.
|
Originally Posted by Shubbie
It doesnt even matter what the policy is, whats bad is no one knows.
|
This is a song about a super hero named Tony. Its called Tony's theme.
Jagged Reged: 23/01/04
Quote:
Except that there was no misinformation provided. Shubbie simply doesn't like the powerset and wants a refund. He has dropped the claim that it isn't working as advertised and is simply down to he doesn't like that the one AOE attack has a smaller radius than the Super Strength AOE attack. |
Originally Posted by Nyx
Buyer beware or Caveat Emptor only works if the purchaser buys "As Is" based off of no known knowledge of the product or service, and agrees through a contract stating that they will take the product. If there is misinformation at any point most cnhtracts will be null and void |
That is his whole argument on why he should be getting a refund.
But it's MY sadistic mechanical monster and I'm here to make sure it knows it. - Girl Genius
List of Invention Guides
Quote:
Correct you just can't get Street Justice back into the package right. It is all lumpy and sticking out in places when you try that.
|
Originally Posted by all_hell
Because once you use something like Street Justice, they can't just re-wrap it and put it back out on the shelves for re-sale?
|
But it's MY sadistic mechanical monster and I'm here to make sure it knows it. - Girl Genius
List of Invention Guides
Quote:
This was quite clearly a key complaint of the OP. And now that it's been disproven, the OP claims that it is not really part of his complaint at all and that his dissatisfaction is still valid. The irony is that the OP initially claimed that a bait and switch had happened, but has now pulled a bait and switch of his own.
|
Originally Posted by Shubbie
So I have to say I am extremely disapointed and unhappy with Street Justice .
The set is just plain weak... the aoe's are so small as to be meaningless, and a 5 target limit on one and a 10 on the other. ITs inferior to SS in both single and aoe damage. The set was changed from the time it came off beta but before live, and did not go back on test. This feels rather bait and switch, even though it wasnt nerfed live. To move onto a general point, will we be able to get refunds on sets, powers, etc that we feel disappointed with. There was no way to view the real stats before purchasing, so again I feel this was a somewhat deceptive. I am EXTREMELY unhappy with this. |
AE Arcs: #10482 N00b Rescue Duty, #164100 The Four Treasures of the Tuatha De Dannan
I'll just leave these here for anyone who missed the comedy over in the other forum...
http://boards.cityofheroes.com/showp...8&postcount=42
http://boards.cityofheroes.com/showp...8&postcount=49
http://boards.cityofheroes.com/showp...9&postcount=54
http://boards.cityofheroes.com/showp...5&postcount=45
... and then go back to toying with Street Justice stalker builds. This set has potential, I tell you.
Blood Widow Ricki * Tide Shifter * T-34 * Opposite Reaction * Shaolin Midnight * ChernobylCheerleader
I haven't played STJ live yet - I'm going to get it, but i'm waiting till my 'free' VIP points can cover it (Ta-daaa! How to get 'paid for' powersets without spending any more than my old sub!), but I remember it being great fun in Beta.
I also haven't seen any other 'STJ is Rubbish!' threads or even much anti-STJ sentiment in this thread.
Is it possibly the case that Shubbie is not speaking for the majority here?
Eco.
MArcs:
The Echo, Arc ID 1688 (5mish, easy, drama)
The Audition, Arc ID 221240 (6 mish, complex mech, comedy)
Storming Citadel, Arc ID 379488 (lowbie, 1mish, 10-min timed)
Quote:
|
Originally Posted by Samuel_Tow
[The Incarnate System is] Jack Emmert all over again, only this time it's not "1 hero = 3 white minions" it's "1 hero = 3 white rocks."
|
Quote:
|
Originally Posted by Hyperstrike
They already have one. It's as clear and concise as is possible in the english language (or any other).
NO REFUNDS. |
Quote:
|
Originally Posted by Shubbie
Except many people are saying that if you can convince customer service they will give refunds, now I have to explore that because if they do thats going to create quite a mess.
|
Paragon City Search And Rescue
The Mentor Project
Quote:
Now you're making up what their policy is? The policy is "No refunds." You've already been shown where it appears in writing. There is no trouble. There is no confusion. There is no lack of clarity.
|
Originally Posted by Shubbie
If they are going to have paid for sets, they need a refund policy and not no refunds other than those you can talk out of customer service, thats not a policy thats trouble.
|
Paragon City Search And Rescue
The Mentor Project
Quote:
|
Originally Posted by Ironblade
Now you're making up what their policy is? The policy is "No refunds." You've already been shown where it appears in writing. There is no trouble. There is no confusion. There is no lack of clarity.
|
Problem in some countries for example the UK that policy is illegal.
Brawling Cactus from a distant planet.
Quote:
Well, to be fair, the version on live is the same as the FINAL version on Beta. It did go through changes during Beta.|
Originally Posted by TerraDraconis
The version of Street Justice released live is exactly the same as the version that was on the beta server. /facepalm
|
Quote:
|
Originally Posted by Shubbie
Whats the return policy.
Half the posters say No Refunds Half say call customer service.. This is not good. It doesnt even matter what the policy is, whats bad is no one knows. |
Paragon City Search And Rescue
The Mentor Project
Quote:
Wasn't it on beta server twice?
|
Originally Posted by TerraDraconis
Exactly people are missing that nothing about street justice changed from the time it was on the beta server until it was released. The version of Street Justice released live is exactly the same as the version that was on the beta server. /facepalm
|
Quote:
Majority probably not, but some people do not think Stj performs up to standard, go look on VU or EU chat or help on either.|
Originally Posted by MrCaptainMan
I haven't played STJ live yet - I'm going to get it, but i'm waiting till my 'free' VIP points can cover it (Ta-daaa! How to get 'paid for' powersets without spending any more than my old sub!), but I remember it being great fun in Beta.
I also haven't seen any other 'STJ is Rubbish!' threads or even much anti-STJ sentiment in this thread. Is it possibly the case that Shubbie is not speaking for the majority here? Eco. |
There has been some discussion about StJ feeling weak.
Mostly cause its aoe's never actually hit anything, at least sweep doesnt.
Boycott Ncsoft if they close down Coh.
Quote:
Even in the UK, I believe you have to return whatever you purchased to get a refund.|
Originally Posted by CactusBrawler
Problem in some countries for example the UK that policy is illegal.
|
Imagine, for a moment, that NCSoft has no way to delete permissions at this level. The only way to 'return' the item in that case would be to lock the account.
Hey, hidden benefits!
You know, if Paragon Studios doesn't learn how to run their business from a bunch of random people on the internet, their games won't last for even a whole year.
Now, on the other hand, if they were to (somehow) make a game that lasted, let's say, 3 years - no, let's go crazy and double that - 6 years, then we might have to conclude that they're actually pretty good at making and running games, and don't really need business advice from misc forum posters.
But that's unpossible, so we'll never know.
"Strength of numbers is the delight of the timid. The valiant in spirit glory in fighting alone."
- Mahatma Gandhi
Still CoHzy after all these years...
Quote:
Not sure this was said cause I am not reading through a few pages of arguments.|
Originally Posted by Shubbie
I could charge back the charge, but Im not so upset im ready to leave the game, so if I felt strongly enough I could do it. |
Charge Backs are met with a perma ban on your account so please be aware of this before you do it.
It's stated in the EULA as well.
"Play Nice and BEHAVE! I don't want to hear about any more of your shenanigans brought up in our meetings at Paragon"-Ghost Falcon @Tritonfree @Philly's 2nd Convenient CIGAL BoBC/INOANN Arts&Crafts Sporks
Average Joes FAP THE MENTOR PROJECT Justice Events
http://boards.cityofheroes.com/showt...86#post3919186
But it's MY sadistic mechanical monster and I'm here to make sure it knows it. - Girl Genius
List of Invention Guides