Street Justice and general points refunds.


Ad Astra

 

Posted

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Originally Posted by Brillig View Post
Even in the UK, I believe you have to return whatever you purchased to get a refund.

Imagine, for a moment, that NCSoft has no way to delete permissions at this level. The only way to 'return' the item in that case would be to lock the account.

Hey, hidden benefits!
Clearly they can delete permissions.

They did so in beta.


Brawling Cactus from a distant planet.

 

Posted

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Originally Posted by CactusBrawler View Post
Problem in some countries for example the UK that policy is illegal.
Would that even apply? No goods are exchanged across international borders. Servers and game is contained in US and you are allowed to remotely access it, but you own nothing.


 

Posted

I have to give credit where credit is due. Despite all the facts, Shubbie continues to stick to his guns. There's something to be said for consistencey. Go, underdog, go!

--NT


They all laughed at me when I said I wanted to be a comedian.
But I showed them, and nobody's laughing at me now!

If I became a red name, I would be all "and what would you mere mortals like to entertain me with today, mu hu ha ha ha!" ~Arcanaville

 

Posted

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Originally Posted by Shubbie View Post
Majority probably not, but some people do not think Stj performs up to standard, go look on VU or EU chat or help on either.
Well of course some people don't think Stj performs up to standard. Over a hundred thousand people play this game. Name any power, and there are a thousand people who don't think it performs up to standard.


Story Arcs I created:

Every Rose: (#17702) Villainous vs Legacy Chain. Forget Arachnos, join the CoT!

Cosplay Madness!: (#3643) Neutral vs Custom Foes. Heroes at a pop culture convention!

Kiss Hello Goodbye: (#156389) Heroic vs Custom Foes. Film Noir/Hardboiled detective adventure!

 

Posted

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Originally Posted by Cake View Post
Would that even apply? No goods are exchanged across international borders. Servers and game is contained in US and you are allowed to remotely access it, but you own nothing.

Well if they don't accept UK law, they wouldn't be able to do business with UK players.

And they certainly wouldn't charge us in pound stirling.


Brawling Cactus from a distant planet.

 

Posted

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Originally Posted by CactusBrawler View Post
Well if they don't accept UK law, they wouldn't be able to do business with UK players.

And they certainly wouldn't charge us in pound stirling.
Not saying rejecting the law, but does law take into account situations where there is no tangible product? Where the only service provided is temporary access to an online environment housed in another nation and of which the payee has no control or ownership of.


 

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Originally Posted by Shubbie View Post
but its still costing them 45 for 10..

not a good deal...possibly 90 if force power is any good.
Yes, clearly, because someone spending 2 days (not) defending a bad buying decision (as opposed to the purchase of a bad product, something completely different, and not this) on a forum and then giving in to them, thus seemingly justifying their unjustified outrage would probably have no fallout at all.

Arguments have been made refuting your perception of StJ as a 'bad powerset'. Arguments have been made refuting your idea that you 'deserve' a 'satisfaction guaranteed or your money back' level of refund. Few places offer that kind of refund anymore, and software nearly never does, for reasons already stated in this thread.

Repeated threats of quitting seem to be in your history, as noted by other authors in the thread. 'Threatening to quit' to 'get your way' - that would seem to imply a head covering worn on the wrong end of one's body, to imply internet vernacular. Someone else already mentioned you might have waited and read more info on the forums about it before buying - I'll go as far as to say that if you value your $10, why would you gamble it before knowing that you could be less than 100% satisified? The McDonalds example which you refuted, just replace it with 'You ate 1/3 of the hamburger'. You think they'll take it back?

There IS such a thing as 'a Bad Customer', and the customer is NOT always right. And yes, the customer can 'vote with his/her feet', as it were, if they think they are being mistreated. But sometimes it is worse for the business to cave to an unreasonable demand of one customer to keep their business vs. letting that customer go - for example, I hope Zwillinger is not wasting time here reading these particular forum posts when he could be doing something of more value - like, say, watching paint dry, or explaining quantum mechanics to a three-toed sloth.

We can only hope. GLHF.


Arc #6015 - Coming Unglued

"A good n00b-sauce is based on a good n00b-roux." - The Masque

 

Posted

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Originally Posted by Shubbie View Post
Majority probably not, but some people do not think Stj performs up to standard, go look on VU or EU chat or help on either.

There has been some discussion about StJ feeling weak.

Mostly cause its aoe's never actually hit anything, at least sweep doesnt.
If there's been "some discussion" of it? So what? That's what gamers do. They discuss, they number-crunch, they power game.

The AOEs are your own personal hobby-horse. Personally, my StJ character doesn't have any unusual problem with his AoEs hitting. Then again, I know how to line up cones, having played Dark scrappers and Defenders since 2004.

What level did you play your character to? Did you fill his slots? With what? I think this is probably a user error more than a powerset error.


 

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This thread needs more pie!!!


 

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Originally Posted by Feycat View Post
If there's been "some discussion" of it? So what? That's what gamers do. They discuss, they number-crunch, they power game.

The AOEs are your own personal hobby-horse. Personally, my StJ character doesn't have any unusual problem with his AoEs hitting. Then again, I know how to line up cones, having played Dark scrappers and Defenders since 2004.

What level did you play your character to? Did you fill his slots? With what? I think this is probably a user error more than a powerset error.

AoE's are the current meta-game of city of heroes.

StJ has great single target damage, but mowing down a crap load of mobs is the current meta of CoH. It's probably nice for EB/AV's but well solo you aren't going to run into a lot of those, and in team the debuffs/buff aspect is going to be more important.

My own personal bug bear with it, is that the first cone seems a bit iffy, some times it'll only affect one mob when it looks like it should hit several, other times it'll hit several when it looks like it should only hit one.


Brawling Cactus from a distant planet.

 

Posted

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Originally Posted by Hyperstrike View Post
It basically opens the door to revolving door purchases and no good way to account for it.

Big places like WalMart can do it with physical inventory because they can absorb the costs of the refunds and/or place items back on shelves.

With electronic media, it's a bit different.
This makes no sense to me but maybe you can explain it better. NCSoft doesn't have to do "inventory" per se because they're working with digital goods that don't really exist. They don't sell you a box of Street Justice, you just get your account flagged at StJ enabled.

NCSoft, I would assume, could tell you at any given moment how many accounts are StJ enabled so even if it was an issue, they could give you an accounting easily enough.

As for revolving purchases, provided you limit the refund period, I don't see an issue but I'll admit I'm shooting from the hip here.


 

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Originally Posted by Jophiel View Post
This makes no sense to me but maybe you can explain it better. NCSoft doesn't have to do "inventory" per se because they're working with digital goods that don't really exist. They don't sell you a box of Street Justice, you just get your account flagged at StJ enabled.

NCSoft, I would assume, could tell you at any given moment how many accounts are StJ enabled so even if it was an issue, they could give you an accounting easily enough.

As for revolving purchases, provided you limit the refund period, I don't see an issue but I'll admit I'm shooting from the hip here.
Yeah, I don't think that analogy works very well at all.


 

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Originally Posted by Jophiel View Post
As for revolving purchases, provided you limit the refund period, I don't see an issue but I'll admit I'm shooting from the hip here.
In a game where even under MARTy, you can level to 50 in 3 days, the refund window would have to be less than, say, 8 hours to be meaningful.

Which would (ironically?) make it meaningless.


Story Arcs I created:

Every Rose: (#17702) Villainous vs Legacy Chain. Forget Arachnos, join the CoT!

Cosplay Madness!: (#3643) Neutral vs Custom Foes. Heroes at a pop culture convention!

Kiss Hello Goodbye: (#156389) Heroic vs Custom Foes. Film Noir/Hardboiled detective adventure!

 

Posted

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Originally Posted by Calash View Post
This thread needs more pie!!!
3.141592653589793238462643383279502884197169399375 10582097494459230781640628620899862803482534211706 79821480865132823066470938446095505822317253594081 28481117450284102701938521105559644622948954930381 96442881097566593344612847564823378678316527120190 91456485669234603486104543266482133936072602491412 73724587006606315588174881520920962829254091715364 36789259036001133053054882046652138414695194151160 9...

Is this enough?


Quote:
Originally Posted by Arcanaville View Post
Samuel_Tow is the only poster that makes me want to punch him in the head more often when I'm agreeing with him than when I'm disagreeing with him.

 

Posted

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Originally Posted by Samuel_Tow View Post
3.141592653589793238462643383279502884197169399375 10582097494459230781640628620899862803482534211706 79821480865132823066470938446095505822317253594081 28481117450284102701938521105559644622948954930381 96442881097566593344612847564823378678316527120190 91456485669234603486104543266482133936072602491412 73724587006606315588174881520920962829254091715364 36789259036001133053054882046652138414695194151160 9...

Is this enough?
Not bad....how about some Cool wHip for that Pie......


 

Posted

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Originally Posted by Kitsune9tails View Post
In a game where even under MARTy, you can level to 50 in 3 days, the refund window would have to be less than, say, 8 hours to be meaningful.

Which would (ironically?) make it meaningless.
how does the time to 50 factor in?
I don't get that.


 

Posted

If one is the type of person to exploit a refund rule to play a set to 50 and then get the points back, time to 50 is a factor.


Story Arcs I created:

Every Rose: (#17702) Villainous vs Legacy Chain. Forget Arachnos, join the CoT!

Cosplay Madness!: (#3643) Neutral vs Custom Foes. Heroes at a pop culture convention!

Kiss Hello Goodbye: (#156389) Heroic vs Custom Foes. Film Noir/Hardboiled detective adventure!

 

Posted

Quote:
Originally Posted by all_hell View Post
how does the time to 50 factor in?
I don't get that.
Generally if you go to return an item, the store will want said item unused. If you buy a set, get to 50 in a day with it then declare you don't like it, you've already used the hell out of it. Paragon Studios aren't selling you virtual goods that you can give back. They're selling you licenses. You can't "give back" the time spent using said license. What's being asked is, effectively, the ability to rent a set.


Quote:
Originally Posted by Arcanaville View Post
Samuel_Tow is the only poster that makes me want to punch him in the head more often when I'm agreeing with him than when I'm disagreeing with him.

 

Posted

Quote:
Originally Posted by Kitsune9tails View Post
If one is the type of person to exploit a refund rule to play a set to 50 and then get the points back, time to 50 is a factor.
I am still not getting it. I still see value in the sets that I have even though I have some 50s of those sets.

I understand about having a certain period of time, but I just don't understand why the time would be shorter than an outlier time for getting to 50.

Because I see the value of a powerset to be greater than merely arriving at 50, I would be fine if the time period were set to be just over the average time to 50 so that you can really try a set out.

Of course, I'd be fine with 30 min as well.


 

Posted

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Originally Posted by all_hell View Post
I am still not getting it. I still see value in the sets that I have even though I have some 50s of those sets.
Let me put it this way. Say you have a grace period of 7 days. You buy a set, play it for five days, then return it. Character becomes locked. You go on vacation over the weekend, then come back and buy it again. Character unlocks. You play it for another five days, then return it again and take a break on the weekend. Come next week you buy the set again and then return it again at the end of the week.

That's not buying a set. That's renting a set. For free, might I add.


Quote:
Originally Posted by Arcanaville View Post
Samuel_Tow is the only poster that makes me want to punch him in the head more often when I'm agreeing with him than when I'm disagreeing with him.

 

Posted

Quote:
Originally Posted by all_hell View Post
how does the time to 50 factor in?
I don't get that.
Easy. You buy Street Justice and run a character up to 50 built on SJ then demand a refund because you don't like the set.

The thing is you got full use out of the set by getting a character from level 1 - 50.


But it's MY sadistic mechanical monster and I'm here to make sure it knows it. - Girl Genius

List of Invention Guides

 

Posted

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Originally Posted by Calash View Post
This thread needs more pie!!!
All your pies belong to me.


 

Posted

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Originally Posted by Tetsuko_NA View Post
You know, if Paragon Studios doesn't learn how to run their business from a bunch of random people on the internet, their games won't last for even a whole year.

Now, on the other hand, if they were to (somehow) make a game that lasted, let's say, 3 years - no, let's go crazy and double that - 6 years, then we might have to conclude that they're actually pretty good at making and running games, and don't really need business advice from misc forum posters.

But that's unpossible, so we'll never know.
I suppose we should worship the creators of Ultima online as gods then? Also let's call up the writers of Harry Potter and Twilight so we can worship them as the greatest writers of all time.

The business model for CoX is ridiculous, that's just well known. The -only- reason this game has done so well is because it's the first ever super hero themed MMO. Plain and simple. People got attached, and now that people expect the same vast world from a brand new MMO as they do a 5 year plus MMO it's pretty easy to keep a well established player base. If a new super hero MMO came out tomorrow, that offered better gameplay and a larger world, this game would be dead in a month. Sure you can say "Well why isn't it dead after DCUO?" that can easily be answered with one word, Sony. They flopped two HUGE MMO names in one year, most likely because most developer teams are bass-ackwards. In fact the MMO industry is, a lot of higher ups are complete morons who did nothing to deserve their job other than know the right people. They're kind of like that one fellow off of step-brothers who thought being a doctor was a family business. The point here is CoX is one of those "Right place at the right time." MMO's, they released a game that literally had -no- direct competition.

Back to the real point of this thread, they've already lied multiple times about various freedom aspects. It's getting rather out of hand, clearly they don't have a clear idea on how they actually want things to work and are basically playing it by ear. For starters -all- the best free to play games are based around pvp, you can try and argue that as much as you want but it's true. Giving Vip players limited points so they are -forced- to buy extra. I guess they also forgot that basically all successful f2p's allow players access to everything without subscription, they also allow players the ability to buy things that would normally cost money with in game currency. So unless they have the worst free to play business model ever, I would assume they either think they deserve more than $15 a month or need more than $15 a month. Either way very little about this makes sense. Maybe they are gathering funds for the next CoH, or maybe they are just a money hungry corporation that fails to see the bigger picture.