Known Issues [Live]


Agent White

 

Posted

Quote:
Originally Posted by StratoNexus View Post
Boo! 90 seconds is too short. Way to completely undermine the LFG system once again. Sigh. 5 minutes was fine. If you feel you must lower it... no, 5 minutes if good, any lower and we just may as well keep ignoring the dumb thing.
For you maybe, after half an hour to get a league together another 5 minutes is over the top.

Quote:
The real problem is we have no notice that we are queued and have a wait. People do not mind terribly waiting a little bit, but they do mind not knowing how long the wait is going to be.
That would be a nice feature but the League Leader usually lets people know they are in the queue

Quote:
Rather than take 20 minutes to pre-form, you take 10 minutes, then enter the queue and wait 5 more minutes. If the system is allowed to function, it would often save time even with the 5 minute wait period. Giving the new system such a brief attempt at working before cutting its legs out from under it is a grave mistake, IMO.
You aren't going to have a swarm of people decide to join the queue in five minutes, after they have already missed broadcast advertisements and global channel requests,


 

Posted

if you could actually DO ANYTHING ELSE while waiting in the queue i would not mind a 5 minute wait.

Until you can enter missions and do other things while waiting, NO, just NO to a 5 minute timer.

One compromise is this:

Once the league is AT MINIMUM, a timer starts: 2 minutes until the raid starts. The TIMER is VISIBLE to all. Once a person joins 30 secs are added to the timer up to 5 additional people. Once 5 additional above the minimum are added the time timer no longer adds time and starts counting down.

EDIT: Also the bonus for using the Open League system needs to be more than an Astral, when I can just hop onto Pocker D and start a trial with not nearly the same amount of wait as the Open system.


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Posted

Quote:
Originally Posted by StratoNexus View Post
Yes, any open league should have to wait a reasonable amount of time to allow others to join, otherwise it is not really open. Five minutes is reasonable, 90 seconds is not.
You cannot continue to invite to the league while in the queue, so instead of helping to get a larger group, you have to twiddle your collective thumbs after sitting for up to 30 minutes trying to attract enough interest in a trial... After 30 minutes, another 5 minutes where no one else shows up is completely unreasonable.

Quote:
Originally Posted by StratoNexus View Post
Yes, there is no way to see how much longer the wait is and that needs to be fixed. The solution is to add a visible timer for everyone in the queue as they get added to a league, not to remove the delay outright or shorten it to a pointless time period.
Again, after spending 30 minutes recruiting, the delay is unreasonable.

Quote:
Originally Posted by StratoNexus View Post
Yes, the system does not alert potential people who could join when an open league enters the queue. The solution is to add an alert that everyone can see, just like when a zone event starts. Ideally, the alert would include the leader of the league that queued in as well as the time until start and possibly repeat at 3 minutes to go and 1 minute to go (even better would be a timer on the original message that just counted down, but that tech may be too much of a reach).
There is no point in alerting the leader that there are more people in queue, as the league leader can't invite those other people to their league.

Quote:
Originally Posted by StratoNexus View Post
Yes, there are bugs when a league zones in, teams get shuffled, the league star goes to the leader of whichever team has the fastest loader, and team get broken up. Those should be fixed but none are a reason to lower the time to allow others to join to a pointlessly small amount.
I've done this the last week. The amount of people that got added in the 5 minutes window over the 15 trials I led this last week was, get this, ONE PERSON. They were added in at the 2 minute mark after 30 minutes of trying to get a league together.

I'm not speculating how effective this is, I know how effective it is with experience.




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Posted

Please please please Avatea, tell me that the "getting kicked from leagues over about 19" bug is getting looked into. It's getting INSANELY anoying, especially given that it used to work fine.


 

Posted

Best PatchNotes I've seen in ages!!!

I am SO glad the iXP is an actual bug and not WAI...some of us were worried

Quote:
Originally Posted by Snow Globe View Post
5 minutes is far too long.

The developers AND the community team have completely failed and abandoned their responsibility to explain how the league functions work. The lack of documentation of new features has happened far too often, and in the case of the league buttons, was commented on many times in the Issue 20 pre-beta. That we are into Issue 20.5 without the documentation is a joke. Then again the same thing, to a lesser degree, has happened with the search window (there should be a legend explaining what the different colors mean in game, preferably in the search window itself).
Yup. I take the time to learn new systems when there is some kind of instruction, and I know buried in someone's guide somewhere is a list of what the searchcolors mean, but with so many, to me..and most people it's just "oooo pretty colors" lol.

Quote:
Originally Posted by Another_Fan View Post
after half an hour to get a league together another 5 minutes is over the top.

You aren't going to have a swarm of people decide to join the queue in five minutes, after they have already missed broadcast advertisements and global channel requests
lol true

Quote:
Originally Posted by Snow Globe View Post
You cannot continue to invite to the league while in the queue, so instead of helping to get a larger group, you have to twiddle your collective thumbs after sitting for up to 30 minutes trying to attract enough interest in a trial... After 30 minutes, another 5 minutes where no one else shows up is completely unreasonable.
lol again, also very very true.



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Posted

Quote:
Originally Posted by Snow Globe View Post
You cannot continue to invite to the league while in the queue, so instead of helping to get a larger group, you have to twiddle your collective thumbs after sitting for up to 30 minutes trying to attract enough interest in a trial... After 30 minutes, another 5 minutes where no one else shows up is completely unreasonable.
1) Being unable to invite is a bug they say they are going to fix.
2) After popping into the queue for a Keyes with 14 people, I announced the fact in broadcast and 3 global channels for the server I was on. This was a trial at 1 AM EDT. We ended up with 17 people. If people start to learn the LFG system can be made to work, more people will be able to use the feature. Gaining 3 people was great.

Quote:
Originally Posted by Snow Globe View Post
Again, after spending 30 minutes recruiting, the delay is unreasonable.
Indeed, if we fail to reduce that first number an extra 5 minutes is unreasonable. Therefore the system needs to be supported and given the proper means of communicating to the playerbase that they can join a trial. Currently, the onus falls on league leaders to do that. Some people are better at recruiting than others. I have been on leagues where the leader gets people quickly and queues quickly, with little concern whether the league is full or not. I have been on some leagues where people take 30 minutes to form them even though we were good to go after 8 minutes. I have been on leagues where I waited 20 minutes to start even though the league was good to go WHEN I JOINED (I am glad I read the forums a lot ).

I never recruit that long. I almost always immediately set a deadline. I'll spend 3 or 4 minutes inviting my SG/globals. Then, depending on the population level I set the deadline. I tell the people in the league, we will be queuing in 10 minutes if it is very populous and the most is 20 minutes for a slower time (actually until Keyes, my highest was 17 minutes, but Keyes has been more difficult to form, so I added 3 minutes for Keyes). I literally set a timer. When I announce the forming of the trial in globals, I include the deadline. Every few minutes I inform the league how much time is left and if I announce it in globals again, I include the new deadline.

I do all this because I HATE waiting doing nothing and having NO IDEA if a league will start soon or be another 10 minutes. Since I do not like it when it happens to me, I refuse to allow it to happen when I lead. I never try to fill, but frequently do anyway.

The potential I see in this system is to automate some of those things I do to make everyone's life easier. Yes, I still expect a trial to take 10 to 15 minutes to form, but I'd rather it be a lot less work to form; I'd rather a lot more definitive time until start existed; I'd rather feel free to wander my house, folding laundry, knowing the Green button is coming in 4 minutes, rather than worrying it could happen now, or maybe now, no wait now.

Quote:
Originally Posted by Snow Globe View Post
There is no point in alerting the leader that there are more people in queue, as the league leader can't invite those other people to their league.
You misread. I do not want the leader alerted, I want any population capable of joining a trial to be alerted that an open league has just entered the queue and that they all have 5 minutes to join themselves if they would like. Knowing that a trial will start in X time is a lot more appealing to people than sitting around Pocket D waiting. A fair number of people who may avoid the trial setup waiting, will likely be willing to go, "Hey, I can join that queue, finish selling, and know the trial will start in X minutes, rather than being bored and uncertain waiting for a leader who may insist on a full trial or some other bizarre nonsense."

Since I do not need to invite those people as leader, I am unburdened of some work. A few people will just automatically fill in and I'll be happy.

Quote:
Originally Posted by Snow Globe View Post
I've done this the last week. The amount of people that got added in the 5 minutes window over the 15 trials I led this last week was, get this, ONE PERSON. They were added in at the 2 minute mark after 30 minutes of trying to get a league together.

I'm not speculating how effective this is, I know how effective it is with experience.
Your experience does not match my own. The system has not been out long enough to teach the players that it can function. Cutting it off so early in the process is a mistake. They have not even given the system the proper methods to function, but they are making steps in the right direction. To reverse course now is too soon. Support the system and it will work. Give up on the system and it will fail.


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Posted

Quote:
Originally Posted by StormVyxen View Post
I was hoping to see if there was any word on the Victorian Steampunk clipping issue 20.5 introduced as mentioned in this thread.
Seconded. Acknowledge of this issue would be delightful.


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Posted

Quote:
Originally Posted by StratoNexus View Post
After popping into the queue for a Keyes with 14 people, I announced the fact in broadcast and 3 global channels for the server I was on. This was a trial at 1 AM EDT. We ended up with 17 people. If people start to learn the LFG system can be made to work, more people will be able to use the feature. Gaining 3 people was great.
I broadcast on 5 global channels, broadcast, and the one person I got I sent a tell to as they made a broadcast while the league was in the queue.

Quote:
Originally Posted by StratoNexus View Post
You misread. I do not want the leader alerted, I want any population capable of joining a trial to be alerted that an open league has just entered the queue and that they all have 5 minutes to join themselves if they would like.
I would expect that would have to be done on either a new channel, or piggyback on an existing channel or two.

Quote:
Originally Posted by StratoNexus View Post
Your experience does not match my own.
That is obvious.

Quote:
Originally Posted by StratoNexus View Post
Support the system and it will work. Give up on the system and it will fail.
Given that some recommendations for improvements to the system have been either ignored or set aside, I think the TUT has had more than enough rope to hang itself. And I'm not talking about just since Issue 20 went to open beta. I'm talking about suggestions/comments made well before that.




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Posted

Quote:
Originally Posted by Cosmic_Herald View Post
And no mention of the problem with team health status indicators?
No mention of the team not being seen on maps? Both league, and regular teams.

Wonder why no status there?

Hey there... I think that's what they were referring to when mentioning that they were working on the team status bars indicating members in other zones when they are actually present.

That's one bug that's been, well, bugging me a lot as somebody who watches that status bar for healing needs. Looks like they are aware of it.

(see first topic in initial note)


 

Posted

Quote:
Originally Posted by Netphenix5 View Post
Please please please Avatea, tell me that the "getting kicked from leagues over about 19" bug is getting looked into. It's getting INSANELY anoying, especially given that it used to work fine.
It's worth noting that this isn't just limited to leagues over 19 - while that's happened to me the most in BAF and Keyes, it happened to two of us in a Sutter TF on Friday. We were locked out for the current mission, and couldn't rejoin until the next mission started.


 

Posted

Not sure if it helps, but I've been on enough runs now where I've been able to watch the players come in and get kicked out on large leagues that the pattern has become fairly obvious.

There seems to be 2 alternative events: either team 1 and team 2 start by filling relatively normally, or team 2 and team 3 do, with team 1 having a single member. A few individuals also spread out singly to teams 4, 5, 6 (and 3 in the former event). Once either team 2, or in the second case, team 3, gets to 7 members, you can watch as the remaining members pop into spot 8 momentarily, then get dropped. (Note the "19" total slots at this point, 8+7+1+1+1+1). The messages that display (almost simultaneously) if you happen to be on that team are:

--Player-- has joined the team.
--Player-- has left the team.

On the player's side if being dumped at trial start in this manner, you see the typical loading sequence, then (usually) a very brief mapserver notice at the very end of that sequence, and you get dumped back to wherever you were prior to starting the trial. Additionally, you are unable to rejoin the trial, as if you never joined to begin with... this is unlike when DCing during the trial.

I have had some small success in preventing league members from getting kicked in this way by moving the people from teams 4-6 into a lower team slot before reaching the problematic total. Of course, that's only possible when I successfully retain league leadership through the loading process, which seems to be a 50/50 proposition at best. Particularly in the BAF trial, where a single league member moving in too soon can kick off the cutscene preventing such action, this is not a very viable workaround, but it can work if you're on the ball. (Yes, the Keyes is the same way, but it's not so well known on my server that people generally charge ahead on their own... plus the first target group is already visible.)

Neither locking the teams nor the trial seems to have much impact on this sequence of events.

Presumably whatever algorithm is used to re-populate the league after initiating the trial zone and moving people to it is what needs tweaking here. It's worth noting that I have never seen it do any of this when _leaving_ a trial, only upon entering. Not sure if that's a function of the more piecemeal exiting that usually takes place, or what.

Hopefully such observations are of use. Good luck...




 

Posted

As for the debate regarding the TuT/LFG functionality, open trials, and 90 seconds vs. 5 minutes waiting time... the amount of time is meaningless without an ability to communicate and get feedback. You could make it 10 minutes or 10 seconds, and it will have the exact same impact. The meaningful change would be additional functionality, not what integer is set for the timer limit.

The reason people are congregating in specific zones and filling leagues via global chat channels is because that is what _works_. You can gauge the level of interest, provide meaningful progress updates on formation to both league members and the wider community, and prompt for additional participation on a regular basis with some assurance that _someone_ is actually seeing it. All of these elements are key.

Both the old Find Team Member functionality and the new LFG almost completely lack any of this, and are therefore of marginal use at best. For my part, unless I am actually pulling together a trial league, I ignore the LFG menu item... it's useless to me. Even if I am pulling one together, it's only use is to initiate the trial... frankly, you could achieve much the same impact by multi-purposing the radio/newspaper Contact.

My two cents...




 

Posted

Great post, Magenta. You definitely hit the nail on the head.


 

Posted

I was hoping to see something in the works for a fix where people are randomly getting kicked out of leagues and when they get back to RWZ and try and 'rejoin event in progress', they can't get back in.


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Posted

Quote:
Originally Posted by Avatea View Post
Costumes
  • The Victorian Steampunk 01 chest piece has clipping issue. This will be addressed in an upcoming patch.


This. I noticed two people asking about this clipping bug. Apparently they didn't read your post, Avatea.


 

Posted

Quote:
Originally Posted by mercykilling View Post
[/LIST]

This. I noticed two people asking about this clipping bug. Apparently they didn't read your post, Avatea.
If you look at the datestamps that the clipping issues were posted about and then the timestamp with the edit on the Known Issues list, you'll notice that the two posts in question were pointing out that the clipping was an issue that hadn't been addressed were posted /before/ the edit addressing the issue.

Please don't jump to conclusions and place blame where it is not warranted.


 

Posted

I am wondering if the league kick bug will become a known issue, leagues over 19 are having members kicked at random during the initial zone into the map as well as having members scattered and scrambled to include leadership being reassigned.

Avetea have you guys looked into that bug?


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Posted

There's a workaround for this one:

Quote:
Teams
  • We are investigating an issue causing teammates in the same zone to sometimes appear in a different zone in the team interface.

The workaround, for now, is to pass the star. Just pass it to someone (and have that player pass it right back if you want to keep the current leader.) This appears to fix the team display window.


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Posted

Quote:
Originally Posted by StratoNexus View Post
Boo! 90 seconds is too short. Way to completely undermine the LFG system once again. Sigh. 5 minutes was fine. If you feel you must lower it... no, 5 minutes if good, any lower and we just may as well keep ignoring the dumb thing.
Um ... no. Just no.

Before we had the open/closed league thing, the LFG was picking up people in queue just fine. I frequently had a few unexpected strays show up to fill some of the last few spots, and all was well.

Now, we have basically the worst of possible arrangements. Either you submit a closed group and risk losing people permanently (assume that will be fixed), or you submit open and stand around waiting, bored, as people chafe under a five-minute timer that realistically isn't going to find anybody. Look, maybe on a high-pop server it's a fine thing. You submit open, and all kinds of people show up within five minutes to fill the league. Great. On a lower-pop server, most of the time you'll stand around waiting five minutes for no. good. reason.

The last few years of this game have seen a steady progression away from pointless time sinks, with quicker availability of travel powers, more temp travel powers at low levels, base teleporters, ouroboros portals, and so on. Introducing an unnecessary and pointless delay for a league of 18, or 20, or whatever that just wants to start the trial and is happy to pick up strays if they happen to be queued ... is pointless.

90 seconds is acceptable. It's not much more than the 60 seconds we'll be waiting anyway if someone's gone to sleep at the keyboard and fails to click in, but a five minute wait couldn't be a bigger waste of time. Trial leagues can be fragile, and people aren't sitting around dozens deep just waiting to queue up on all the servers at all hours of the evening. I honestly can't understand the point you're trying to make about a shorter wait undermining the LFG system. Sorry.


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Posted

It seems as if the developers either a) haven't been reading bug reports, or b) don't consider it a major issue, as the problem with running consecutive AE missions (currently on a taskforce) isn't listed here... yes, there's a workaround, but it's still a bug...


 

Posted

still having issues with league function not performing as intended there are still people being dropped and teams being scrambled during loading of the trial, i dont think that was the way it was intended to work. also zoom is not functioning properly on the tailor since the patch


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Posted

On team mates code figured I would chime in Since I do program for MMOs games on the side. Seems to me that the packet to update the team when a member enters a map or zone, is not being sent to the other clients.

Passing the star's code is working as intended cause its forceing the update packet to be sent to all clients. I would suggest looking at the Zoning code to see if the code for the updates has been altered by mistake.


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Posted

Something I didn't see listed in the known issues and I'm wondering if anyone else has experienced is under costume bugs:

Lately, the zoom in feature is wonky. Like if I have face selected and hit zoom in, I hear the usual sound effect and the zoom button turns from a + to a -, but it doesn't actually zoom in. Then when I go to, say, bottoms, the model will zoom in on the face.

I didn't have to do anything special to get this to happen and even tried restarting my game and computer. The glitch is still there. :\

Was planning on reporting the bug via the in-game bug report, but wanted to wait a few days. And today, it won't let me log in at all as though there is server maintenance, even though the website says the servers should all be up. But that's something I figure won't be an issue a few hours from now as that's happened once or twice before.


 

Posted

Quote:
Originally Posted by EliCOH View Post
Lately, the zoom in feature is wonky. Like if I have face selected and hit zoom in, I hear the usual sound effect and the zoom button turns from a + to a -, but it doesn't actually zoom in. Then when I go to, say, bottoms, the model will zoom in on the face.
The below quote is from the patch notes on Test currently. It should be fixed when they push the patch to the live servers.

Quote:
Originally Posted by Avatea View Post
Fixed zoom in for head and upper body in character creator


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Posted

Hey, thanks for the reply! Cool. Glad to hear!