Quote:
Neither is sitting back and accepting it. If we cant get a redname to even comment on here how are they ever going to address the issue?|
Originally Posted by TrueMetal
You know, posts like these is what makes us look like irrational, whining children ... Seriously, you're not helping.
|
Quote:
| Yes, we're getting a slightly inferior service to the customers on the US servers -- fewer character slots, less convenient maintenance times and so on -- but it's not that much worse. It's not like the players on the US servers are woken in the mornings by having War Witch serve them freshly backed croissants and hot coffee while Positron fetches them their slippers and the newspaper. |
If the truely wished to carry on EU servers then they wouldnt only be releasing the expansion meant to bring players in, only on the shelves in the US would they? I know its sounding like a bit of a Doom post but surely people must be able to see by now.
Quote:
You can not be serious in deflating the situation as simple as that, I fail to understand that as a subscribing customer the situation is as minute as you play it to be. Don't get me wrong your entitled to your opinion, but I hardly think it's slightly inferior. I must point out I think your detracting from the main arguement, that is the point we've reached now, which is about our relationship with all of the staff and their failure. I don't see that many people comparing our current relationship with the staff to the NA's relationship. The situation regarding slots, server downtimes was a heated one and it has been said and left in the dust of the old EU forum, I understand other posters have said that but either they are new or they are naming but a few of the blatant problems.|
Originally Posted by Leif_Roar
You're going a little heavy on the hyperbole there.
Yes, we're getting a slightly inferior service to the customers on the US servers -- fewer character slots, less convenient maintenance times and so on -- but it's not that much worse. It's not like the players on the US servers are woken in the mornings by having War Witch serve them freshly backed croissants and hot coffee while Positron fetches them their slippers and the newspaper. Let's tone down the rhetoric a little. After all, we're talking about difference between Italian style service in a restaurant and Parisian style service -- not Jim Crow laws. Anyway, the problem isn't that there are some reasons to prefer the US servers to the EU servers but that currently there are no reasons to prefer the EU servers to the US servers for someone new to the game. If someone were to ask me if they should sign up on the EU servers or the US servers, much as I'd like to, I couldn't in good conscience say the EU servers. Not because the advantages to playing on the US servers are all that big, but because there no longer exist any advantages to playing on the EU servers. Unless NCSoft can provide some reason to pick the EU servers over the US servers, I don't see the state of the EU servers improving. But let me add that that's not the end of the world. It is, after all, just a game. |
I must add that the "Jim Crow" point was rather random, and somewhat a questionable notion to compare to, and really convoluted your point. Noone here is making any gesture about NA being spoon-fed or has this superiority or segragational what-have-you, if they were discussing the relationship I'm sure they meant in comparison and not complaint.
What I personally believe, and by all means rationally argue with me, is that at this point we all feel as if Doom is but a switch away and we shall simply be has-beens. We will be offered no sympathy in the sense that good-paying and honest customers should be offered - at least to alleviate the situation.
As a person who didn't just go buy a £40 PS2 game and play it over four years, I am a subscriber of several accounts and as such I honestly, and not to be confused with out-right command, believe that I have a very important say. However, this is never carried further than the keyboard buttons I push now and the eyes fellow and only fellow players read.
I hardly think the situation we are in right now is as mediocre as some put it to believe it to be especially non-EU subscribers and this is not an immature dig, yet say for example - I hate scenarios and analogies personally - the servers do shut down two years from now would it not warrant at the very least to try any time to be concerned in whatever nature before it happened.
I'm honestly not all doom and gloom but I've been utterly appalled at every level of service. That is my decree on the situation right now, and that is the reasoning that fuels fellow EU players, some not all, that we are inevitably heading for an almighty guillotine.
Fury
FAO: Diggis, Techbot Alpha.
Quote:
|
Originally Posted by Coolio
Lack of EU boxes may also have something to do with: http://eu.ncsoft.com/en-gb/jobs/index.html
http://us.ncsoft.com/en/jobs/index.html Has identical info to the UK/EU link. |
Nuff Said...
Coolio Wolfus leader of Coolio�s Crusaders on Union.
Tekna Logik leader of Tekna�s Tormentors on Defiant.
Creator of: Coolio's Tech Beacon Replacements
AE arc 402506, 'The Rise and Demise or Otherwise of Tekna Logik...'.
Yeah well sorry if some people find me saying there crap is offensive the only way we can voice our problems to the source is through red names! i have had replys from THE TELEVISION and AVEATA that both said they would have a look at this thread but yet they fail to post and let us know if there will be somthing to help the EU servers come back from crumbleing.
The number of EU active players is at an all time low no matter what any one says, comparing number now to 3-4 years ago they should be able to see that yet they refuse to do anything about it. The fact that i have been told by 2 red names that they will have a look at this thread and see what they can do and yet hear nothing back in my oppinion is appauling and just goes to show how far down the list we are compared to crosswords and other stupid crap!
TrueMetal how do you come around to suggesting my post makes us look like irrational whining children for pointing out that after weeks of showing out of date information on the EU updater, it finally gets updated to show...the wrong information, again.
A post was made for the times expected for double xp weekend start and guess what, for eu players it was the wrong information, again.
Whilst pointing out these errors may well not be helping the situation, as the errors have already occurred, I live in hope that it may make those responsible be more careful in the future to give us correct news.
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Sure I can. A company pulling back from a market, or delivering different levels of service to different markets is a simple concept. |
Originally Posted by Wondering_Fury
You can not be serious in deflating the situation as simple as that,
|
Quote:
| I fail to understand that as a subscribing customer the situation is as minute as you play it to be. |
Quote:
| Don't get me wrong your entitled to your opinion, but I hardly think it's slightly inferior. |
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| I must point out I think your detracting from the main arguement, that is the point we've reached now, which is about our relationship with all of the staff and their failure. |
Yes, there are reasons to suspect that NCSoft has downprioritized the EU servers and the European market for CoH, and yes there are reasons to complain about the difference in service between the EU and US products they deliver. But the grass is just not that much greener across the Atlantic. It's the same game, with the same development schedule, at equivalent price with access to the same community forums and communications.
Quote:
| I must add that the "Jim Crow" point was rather random, and somewhat a questionable notion to compare to, and really convoluted your point. |
Quote:
TBF they were an hour late on the american times too (the US has changed clocks, so east coast is GMT-4 atm).
|
Originally Posted by hazey
The European City of Heroes servers will be offline for the implementation of a build on Wednesday 17th March 2010.
Start Time: 1PM GMT (14:00 Central European Time) Expected Duration: 2 hours Expected Finish Time: 3PM GMT (16:00 CET) 1:07pm GMT and no server shutdown. On the plus side our updater finally got updated with a new message, the downside to this is that once again it is incorrect. |
It's true. This game is NOT rocket surgery. - BillZBubba
Quote:
Wha...whe..WHAT?|
Originally Posted by Stasisesque
Nah. You're still here.
|
*SUPERSPEEDFLYINGTACKLEHUG*
Okay, Paragon City officially rocks again. STASE IS BACK!
*dance of joy*
Is it time for the dance of joy yet?
Mistress Weaver!!
*pounces on DreamWeaver and hugs on for dear life*
I missed you! 
Rabbits & Hares:Blue (Mind/Emp Controller)Maroon (Rad/Thermal Corruptor)and one of each AT all at 50
MA Arcs: Apples of Contention - 3184; Zen & Relaxation - 35392; Tears of Leviathan - 121733 | All posts are rated "R" for "R-r-rrrrr, baby!"|Now, and this is very important... do you want a hug? COH Faces @Blue Rabbit
I would very much like to hear from the person that is responsible for the EU servers.
[Insert image of a man/woman behind a desk, all blurred out in darkness with a white cat which he/or she fondly caresses]
I would very much like to know his or hers strategy for marketing, but most of all I would want to know what stops a server-list-merge. What are the "hurdles", the problems the company faces, the obstacles. This I would very much like to hear from an employee of the company (preferably the person with the white cat).
(And to you who are responsible: I have no other way to imagine you for you have stayed so hidden in the scenario. Do come out of the dark and speak to us. Who knows we might even be able to help you with these problems.
[Looks at the Eu crowd: "Peacefully!" looks back to the person in the shadows]
We just want to continue enjoying the game. Please respond.
Lady Arete on Unionhandbook
My Excel Badge tool
I do love your posts Lady Arete
Quote:
Check my earlier posts, the EU marketing team appears to consist of 3 desks with empty chairs, according to NCSoft's job listings.
|
Originally Posted by Lady Arete
I would very much like to hear from the person that is responsible for the EU servers.
[Insert image of a man/woman behind a desk, all blurred out in darkness with a white cat which he/or she fondly caresses] I would very much like to know his or hers strategy for marketing, but most of all I would want to know what stops a server-list-merge. What are the "hurdles", the problems the company faces, the obstacles. This I would very much like to hear from an employee of the company (preferably the person with the white cat). (And to you who are responsible: I have no other way to imagine you for you have stayed so hidden in the scenario. Do come out of the dark and speak to us. Who knows we might even be able to help you with these problems. [Looks at the Eu crowd: "Peacefully!" looks back to the person in the shadows] We just want to continue enjoying the game. Please respond. |
Nuff Said...
Coolio Wolfus leader of Coolio�s Crusaders on Union.
Tekna Logik leader of Tekna�s Tormentors on Defiant.
Creator of: Coolio's Tech Beacon Replacements
AE arc 402506, 'The Rise and Demise or Otherwise of Tekna Logik...'.
Saw it Coolio (It was just a too good of oppertunity to let go).
The few words I have heard from red names are that there are some "hurdles" they have to go through. I hope we will see something happening sooner rather then the usual Soon after this huge expression of our concern. Besides even if there still are vacancies, someone is out there that has to be held accountable. That is the person I would like to speak with us.
(Besides if there really is a person veiled in darkness with a cat on his or her lap... then we have our real (not ingame) "Nemesis" 
. The job vacencies are just part of the plan, a ruse to hide the real person. ;P)
But yes Coolio the news about the job vacancies makes me "O.oh"-like. 
edit: Thank you Diggis
Lady Arete on Unionhandbook
My Excel Badge tool
I do wonder if this is in the wrong part of the Forum, I get the feeling the European Lounge isn't looked at by the Red names, might be wrong, but maybe it should have been posted in the general one.
I was hoping for a boxed set and an influx of new players, but I guess I was hoping for too much. I've not felt Doom before and I don't like the feeling now
Quote:
I do agree with everything you have responded with there, and it is all very well put.|
Originally Posted by Leif_Roar
Sure I can. A company pulling back from a market, or delivering different levels of service to different markets is a simple concept....It's a ridiculous extreme to bring up in a discussion about the service level of a computer game, of course, but then that was rather the point. ( Post has been broken for space)
|
I do however have one minor point and from this I must state I am in no way addicted to gaming nor am I consumed by it. Yes, I do have a life and a very busy one!
It is simply the fact that I subscribe to this game. I do admit when I began this game upon viewing the forums my eyes met very distasteful and aggressive posts regarding the game's -then- situation and I came to the conclusion that there is no reason for these people to be claiming each of them had an equal say to that of a staff member in the NCSoft, et al. However I have a very firm understanding of what my money is worth and it was not until Positron began his rant about exploiting the newly created AE, that I began to realise I actually do have a crucial say. I would explain this but we are all EU, I feel we understand what happened then and there.
Again, I reiterate buying a PS2/3 game and what-have-you doesn't really state much about my say in the game at hand, unless it is truly unworthy of my money. The transaction has occured and I have made the choice to buy it there and then, whatever disdainful feeling I succumb to whilst playing the game is unfortunately my own fault. and if it is that appalling a situation I would desire a refund.
Yet, this is not the situation here, I feel a much bigger role in subscribing to a game that I genuinely love and would, as I am, fight for. I am not being consumed by my apprehension of losing the game but rather the fact I feel as if my loyalty is regarded as equivalent to the faecal matter we dispose daily. I honestly can accept if the EU plug is pulled I will not restart on the NA-side, and I will simply leave an incredibly disgraced customer. The only difficulty I have in the current situation is that absolutely no attempt, nor contempt to restrain us by at least posting here, is being made on our side. I'm sure I knew you briefly on the EU forums so I know you had experience there, you must surely understand that past transgressions between the EU customer and the NA-staff represent an entirely bleak future.
Of course the NA side has nothing to worry about, so they won't be moaning and they probably couldn't care about us. Let's be honest we wouldn't either if the situation were to be flipped. I fully understand that as of this moment any attempt to rejuvenate the EU standard is out of the question, it has passed the beneficial point. I'm afraid I must put my hands down and say that any attempt right now would only benefit us and us alone because again I shan't digress that actually began with them and their choice to gut Brighton. It is a tough financial situation and I am aware of that, however we have had absolutely no empathy whatsoever to our situation - I am not asking for mollycoddling and being told everything's going to be wonderful. I am asking for someone to tell us right now what the future is, I'm going to look regretfully at wasting my time, money and effort on a game that eventually dies out and they only tell us right before the hammer blow. I'm not going to unsubscribe to discover a year later the game is still thriving, somehow but equally I feel hesitant each month to confirm my next monthly transaction, am I wasting my money?
Of course a lot of us believe a server merge or server list merge or a coalition is coming, and a lot of us believe 'Going Rogue' is at least a checkpoint to confirm we will still be there then. Yet these notions are entirely equivalent to someone saying 'Korea' is coming back to the game, we have absolutely no idea whatsoever because we aren't being co-operated with. It is ironic that on these forums we have yet to recieve a response and I classify a We have been made aware of this thread and it has been passed.... incredibly condescending, at this point, because I've heard the same old man fart every day. Stop bulls.. us.
Basically what I am saying, briefly, is that as a subscribing customer I feel as if they owe us an explanation and a clarification of the current situation. What that situation is is entirely debatable but already we have had discussions of lack of marketing, relations, customer service, treatment and standards, downtimes, and to really stick it all under one umbrella an incredible severe lack of co-operation combined with unneccessary ignorance. All it takes is one post to tell us our current situation.
One post is all.
Fury
I have been for the 3 years I've been posting on the forums a "fanboy". I have just thought all would be alright in the end.
But now I have this feeling that the end if not nigh is getting closer.
One of the benefits of merging the forums was we were told to keep us better informed
This is certainly working well
We don't even seem now to have a mod checking the forum, as in the past Bridger, GhostRaptor or the Big K would have jumped in. It almost seems let them rant on their own part of the forums. If we ignore them they will shut up at some time.
I will add my voice to Server list merge. It's looking the only way to go.
Happy to be on Defiant.
Global name @mereman
Member of P.E.R.C. Representing Defiant
Alts http://cit.cohtitan.com/profile/4488
CoH faces http://faces.cohtitan.com/profile/mereman
Quote:
Confuzzled by this statement as i know people in Europe do and did get into the Closed Beta....|
Originally Posted by Tired Angel
EU not getting access to closed betas,
|
But like all Closed Beta's I bet ther eis a statement about not telling that you got into it......
*Mass Hysteria generated because those that did are following the rules*
Rabble Rabble Rabble.
Imagine the following announcement from a red name:
Quote:
Personally, if I saw that, I'd be happy enough. Actually, I'm happy enough anyway, as I just pretend to myself that a red name already posted it. Try it, it helps.|
Hi you lovely European folks. Some of you have been rabbling round the forums, getting all in a tizz about the state of the EU game. We love how much you care, and the ideas you've put forward to help us make sure you get the best CoX experience. So, here's the dealio: We don't have any plans to close the EU servers. You guys are cool. We'd love to give you access to the US server list, without losing any of the hard work you've put into the game, but there's a whole load of technical reasons that make it difficult to do. So, we're working on ways to get there, but until we do, you'll have to sit tight I'm afraid. Yes, it sucks, but we have to balance looking into this with producing the great content you pay us for, including Going Rogue. We probably could do some things in the interim, but you'd lose things like bases and supergroups, and we'd prefer to do it right. So, no change for the time being, we'd love to merge the server lists, but it'll take a while (probably after Going Rogue). Will you still love us? Red Name |
*gets back to the game*
Quote:
I have no doubt whatsoever that EU players have been incuded in the closed betas. As Smokeit said; they would be bound by the NDA and unable to tell anyone, even if they wanted to.
|
Originally Posted by smokeit
Confuzzled by this statement as i know people in Europe do and did get into the Closed Beta....
But like all Closed Beta's I bet ther eis a statement about not telling that you got into it...... *Mass Hysteria generated because those that did are following the rules* |
Pre i-14, when closed betas started, our test servers would let everybody in since we didnt have the test build until it went open.
Thats how we know pre i-14 we didnt have it 
Granted things have improved lately for us, but nowhere near enough for the majority of us
@Damz Find me on the global channel Union Chat. One of the best "chat channels" ingame!
Quote:
ZOMG! Who made JLove a mod?!
|
Originally Posted by Captain_Morgan_EU
Rabble Rabble Rabble.
Imagine the following announcement from a red name: Personally, if I saw that, I'd be happy enough. Actually, I'm happy enough anyway, as I just pretend to myself that a red name already posted it. Try it, it helps. *gets back to the game* |
Rabbits & Hares:Blue (Mind/Emp Controller)Maroon (Rad/Thermal Corruptor)and one of each AT all at 50
MA Arcs: Apples of Contention - 3184; Zen & Relaxation - 35392; Tears of Leviathan - 121733 | All posts are rated "R" for "R-r-rrrrr, baby!"|Now, and this is very important... do you want a hug? COH Faces @Blue Rabbit
Hey, everyone
I've been getting some PMs lately from some of you wondering what's going on with City of Heroes and the European community and asking me to post on here to clear things up. After reading the forums, I definitely get the sense that you're feeling neglected. I also understand that some of you have very specific issues and questions about the expansion box, servers, and the general "forgottenness" and that you want answers. So, that's why I'm here.
Since I'm not part of the publishing or marketing aspect of the game, I don't have the insight or knowledge required to answer your questions directly, but I've been bugging people about this (especially lately) because I don't want you to think that your voices aren't being heard. I did want to make sure that I had a direction before posting, even if it was to say, "not yet." So, ehm, not yet. <g> I don't have any answers for you right now, but - like I said - I'm working on tracking some down for you.
However, while I'm playing the role of pitbull and poking my nose where it doesn't belong, if you have any questions about why I love Europe so much, what my favourite chocolate bar is, or why Canadians are so awesome, ask away. That way, I can keep you periodically entertained while we wait. So give me time to get the "official" answers (this won't happen overnight), but know that as soon as I know something, I will pass it on to you.
Thanks
War Witch
"The challenge of leadership is to be strong, but not rude; be kind, but not weak; be bold, but not a bully; be thoughtful, but not lazy; be humble, but not timid; be proud, but not arrogant; have humor, but without folly."
(Jim Rohn)
Thank you, War Witch, for taking the time to come here and talk to us, even if it's only to say "I dunno! Gimme some time to nail it down! Sheesh!"
You are well known as being the EU's favourite dev (and you are - by a long shot, especially since you're so utterly awesome in person), and we appreciate you taking the time to come and chat to us, especially here, in our little corner of the forum.
Edit: Oh, and aren't I meant to say FPARN, or something? Well, FPATMARNOTF (First post after the most awesome red name on the forum).
The wisdom of Shadowe: Ghostraptor: The Shadowe is wise ...; FFM: Shadowe is no longer wise.
; Techbot_Alpha: Also, what Shadowe said. It seems he is still somewhat wise ; Bull Throttle: Shadowe was unwise in this instance...; Rock_Powerfist: in this instance Shadowe is wise.; Techbot_Alpha: Shadowe is very wise *nods*; Zortel: *Quotable line about Shadowe being wise goes here.*
Quote:
War Witch,| ... Since I'm not part of the publishing or marketing aspect of the game... |
I think one of the general problems that a lot of people have is that apparently NO ONE is a part of the publishing or marketing aspect of the game.
From what I can see, NCSoft's marketing for CoH appears to happen largely by accident. I've heard NCSoft Marketing referred to as a 'silent black pebble' recently. Just last night I mentioned to some friends that NCSoft's marketing department exists solely to hide the existence of City of Heroes from the world at large.
Surely this isn't the case. Someone must buy things like booth space at the various cons and do box art and the like. However, unlike the development decisions for the game, which are largely very transparent to players, marketing is such a closed book that we see stuff like EU players getting reamed or the oddity of pre-ordering a package, but not the item pack and wonder what the hell must be going on.
Crap shovel-ware console games get TONS more exposure and care than one of the more successful MMOs in the business. How does this happen?
Start Time: 1PM GMT (14:00 Central European Time)
Expected Duration: 2 hours
Expected Finish Time: 3PM GMT (16:00 CET)X
1:07pm GMT and no server shutdown.
On the plus side our updater finally got updated with a new message, the downside to this is that once again it is incorrect.
@True Metal
Co-leader of Callous Crew SG. Based on Union server.