yes, I received an email earlier today. I'm supposed to get 7,77 back from the 64,99 I paid for my last 6 month sub.
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Seriously doubt anyone receiving a refund will see anything credited to their accounts today as CC companies are notorious for holding up payments for a few days until they "clear".|
Originally Posted by Slazenger
Just wondering if anyone received their refund yet, my Bank Balance looking very bleak atm.
Not holding my breath as putting faith into NCsoft would be a very silly move. |
My CC is at the same bank as my regular accounts and it takes them 3 days to process funds being transferred from one account to the CC account.
Got two notices from NCSoft that, well, confuse me.
In August, I extended my subscription twice, once to extend my VIP time to September 22nd, another to extend it to October 22nd. So if they're refunding unused balances since September 1, was expecting 14.99 back from the second, and about $10 back on the first, give or take.
Instead, the first payment had 97 cents refunded, and the second payment (full month) had $9.67 refunded.
Paid via PayPal, so that's how the refund was handled, and in fact they were tied to that payment.
Will be curious to see if others report a partial, if it's something unique to Paypal accounts (they're removing processing fees or something) or what.
My arcs are constantly shifting, just search for GadgetDon for the latest.
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Paypal does have a bad rep in some corners over how they handle refunds. But glad to hear someone is getting something back.
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Originally Posted by GadgetDon
Got two notices from NCSoft that, well, confuse me.
In August, I extended my subscription twice, once to extend my VIP time to September 22nd, another to extend it to October 22nd. So if they're refunding unused balances since September 1, was expecting 14.99 back from the second, and about $10 back on the first, give or take. Instead, the first payment had 97 cents refunded, and the second payment (full month) had $9.67 refunded. Paid via PayPal, so that's how the refund was handled, and in fact they were tied to that payment. Will be curious to see if others report a partial, if it's something unique to Paypal accounts (they're removing processing fees or something) or what. |
Also confirming a refund for both of my accounts: 1 partial, 1 full.
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The full refund - credit card or paypal?
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Originally Posted by Paragon
Also confirming a refund for both of my accounts: 1 partial, 1 full.
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My arcs are constantly shifting, just search for GadgetDon for the latest.
The world beware! I've started a blog
GadgetMania Under Attack: The Digg Lockout
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I'm getting a bit annoyed due to the complete lack of emails from NCsoft.
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Originally Posted by Gallifrey
yes, I received an email earlier today. I'm supposed to get 7,77 back from the 64,99 I paid for my last 6 month sub.
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Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters
Got a partial today for my PayPal account...nothing yet on my card for the other.
�Many things worth doing in the world had been declared impossible before they were done.� No emails or anything here, probably will see something in a few weeks given the CC company holding onto refunds and so on.
Questions about the game, either side? /t @Neuronia or @Neuronium, with your queries!
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a couple people over at titan said they have their refund.
-Female Player-
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Originally Posted by mauk2
Evil_Legacy became one of my favorite posters with two words.
"Kick Rocks." I laffed so hard.  Never change, E_L! |
I got a full refund for the points I bought on the 24th, but still lost about a dollar or so, due to exchange rate changes from that point. No sign of the refund for my gametime yet, though.
"Don't you know dead is spelled m-e-n-t-a-l in CoH? - SapphireShot
I got a full refund today through Paypal. Crazy as this sounds, I'm actually finding this encouraging. Hasn't NCSoft just diverted whatever gametime you had left into whatever new game they wanted to shuffle players to in cancellations past? Obviously we're not at the finish line yet, but we HAVE made progress already!
EDIT: Whoops, it wasn't a full refund, it was just a partial. My point still stands though.
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Nope. And infact i have a link already saved just for this purpose.|
Originally Posted by Knightward
I got a full refund today through Paypal. Crazy as this sounds, I'm actually finding this encouraging. Hasn't NCSoft just diverted whatever gametime you had left into whatever new game they wanted to shuffle players to in cancellations past? Obviously we're not at the finish line yet, but we HAVE made progress already!
EDIT: Whoops, it wasn't a full refund, it was just a partial. My point still stands though. |
Webarchive link to the EU Tabula Rasa site when the announcement of game closure came through.
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Information for our Subscribers 21st November 2008 17:14 Posted by Avatea On February 28, 2009, Tabula Rasa will be shutting down its servers, and as of January 10, 2009, the game will be free to play. To thank our loyal Tabula Rasa fans we’ve prepared a little closing down gift. Any active paying player as of 10:00 AM Pacific Time on November 21st, 2008 will be eligible for all of the following:
If you are an eligible Tabula Rasa player, you’ll be receiving notification directly from NCsoft in the near future with information on how to collect these thank you gifts. If you are a player that has pre-paid for Tabula Rasa subscription time beyond January 10, 2009, you will be refunded for that pre-paid time by February 28, 2009. Should you have further questions please don’t hesitate to contact our customer support team at http://eu.plaync.com/eu/help/. From everyone at NCsoft, we’d like to thank you for the support and enthusiasm you’ve dedicated to Tabula Rasa over the last year. |
Well crap.
We got our refunds for all four accounts of ours. We forgot it was refund day, and so it was like "Yay, free money! Oh wait. 
"
And ours was through Paypal.
I took advantage of their holiday 14 months for 12 deal...twice (2011 and 2010). Hence my sub was up in May of 2013. Even if they don't count the bonus time, they owe me for two months. No emails for me though. 
Just done with this company.
The City of Heroes Community is a special one and I will always look fondly on my times arguing, discussing and playing with you all. Thanks and thanks to the developers for a special experience.
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I've always been relatively conflicted with ncsoft. On one hand they put out pretty amazing games. I've thoroughly enjoyed aion, gw2, and obviously CoH. But on the other hand after the game comes out and it comes down to interacting with their support team in any way, or just in general how ncsoft handles customer service with the playerbase as a whole, it's just terrible, absolutely terrible. |
Originally Posted by EvilGeko
Just done with this company.
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I guess it's kind of why I don't mind paying for the game, because the game itself is usually awesome and well developed, but I don't really consider paying monthly subs worth it anymore, because IMO, if I'm giving em 15 a month or whatever it happens to be, I should have access to decent quality customer service, for when there is something wrong with the service they are providing and I am paying for.
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Just to let you know, I didn't get an email from NCSoft saying "Yay! You've got money coming!" I got emails from Paypal saying "there's a refund applied to your account". I think the amounts are wrong, so I've been talking to support about them and been referred to someone in billing.|
Originally Posted by EvilGeko
I took advantage of their holiday 14 months for 12 deal...twice (2011 and 2010). Hence my sub was up in May of 2013. Even if they don't count the bonus time, they owe me for two months. No emails for me though.
Just done with this company. |
So if you paid by credit card, there may be a delay in notification from your bank (or may be no notification until you next check your balance).
BTW, I figured out why I got the refunds I did. Did two non-recurring subscription extensions, one on August 2, one on August 20th. If they had been made to an account with no VIP time on it, the first payment would take me to September 2nd (so a 97 cent refund would be in line) and the second to September 20th (making a 10 refund correct). Hopefully Larry in billing will understand my explanation and get it all handled. But nice to understand the numbers, they'd seemed to be completely inexplicable.
My arcs are constantly shifting, just search for GadgetDon for the latest.
The world beware! I've started a blog
GadgetMania Under Attack: The Digg Lockout
Got mine in the bank yesterday. Not sure how I overlooked it that any times. Oh well, now, what to do with it is the question.
-Female Player-
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Originally Posted by mauk2
Evil_Legacy became one of my favorite posters with two words.
"Kick Rocks." I laffed so hard. Never change, E_L! |
Nothing here yet, but I paid by VISA and they did say it wouldn't be instant for everyone.
We just checked and we have recieved a refund on our credit card.
Granted, my account prorates to $1.45 but...
Writer of In-Game fiction: Just Completed: My Summer Vacation. My older things are now being archived at Fanfiction.net http://www.fanfiction.net/~jwbullfrog until I come up with a better solution.
Yes.
Close to 350.00 for all four accounts, even the one I had removed the billing information from.
I got two of my refunds but theres plenty more im waiting on, I hope with time ill get them all.
Mine came through on Thursday. I renewed with a 6-month sub on 8/28 (right under the wire so I at least get to finish up with VIP status which is kind of cool). 
Just wondering if anyone received their refund yet, my Bank Balance looking very bleak atm.
Not holding my breath as putting faith into NCsoft would be a very silly move.
Too many 50's to list here's a few you may know.
Slazenger, Area51, Area53, Area54, Erruption, Mind Plague, Thresher, Sheath, Broadside, Debt