Forum maintenance postponed AGAIN.

Just as long as we aren't making Zwill the scapegoat for these continued SNAFUs, I share your sentiment. Am disappoint. NCSoft web ops, get your act together plz.

Okay, i had never seen that before and it made me laugh. (Not very loud since it's late here, but still.)

No one sensible has said that. What people have said to you is the way you complain is hyperbolic, which is wonderfully recursive here, because this post of yours is actually hyperbolic in how it describes most people's reactions to your posts on this subject.

Complaining about the broken forums, and how long they're broken makes perfect sense to me. Translating that into all sorts of nonsense about how it proves NCSoft doesn't care about its customers, how CoH second fiddle to other NCSoft games, and all sorts of things that don't follow from sensible indignation over the forums being screwed up is what's hyperbolic.

This situation is bad. It's really not acceptable. You can say that, even repeatedly, and still not run down paths that will get other posters to point out that you're being unreasonable. Being pissed about this is reasonable. Telling NCSoft you're pissed about it is reasonable. Acting out how pissed you are on the forums is not.

I don't understand why that's difficult to grasp.

So... the "random" action is "consistent" X.X


I'm getting tired of the board issues too. Especially the "security" update that invalidates previous logins when you change IP addresses (regardless if it's a "authorized" IP or not). Makes browsing on a smartphone SO not fun. Does this even address an actual issue?

Thanks web team.[/sarcasm]

The basics of your issues... I share most of them too.

Par for the course around here, Zwill.

Dark_Respite's Farewell Video: "One Last Day"
THE COURSE OF SUPERHERO ROMANCE CONTINUES!
Book I: A Tale of Nerd Flirting! ~*~ Book II: Courtship and Crime Fighting - Chap Nine live!
MA Arcs - 3430: Hell Hath No Fury / 3515: Positron Gets Some / 6600: Dyne of the Times / 351572: For All the Wrong Reasons
378944: Too Clever by Half / 459581: Kill or Cure / 551680: Clerical Errors (NEW!)

I loved that one, saw that a few years ago.

At this point, this is exactly what is needed.

If I hear one more mealy-mouthed platitude, about why it SHOULD be fixed but ISN'T I shall grow...irritable.

Zwill, at this point, stop wasting energy apologizing and crack the damn whip on the web guys already.

Apologies don't fix a damn thing. FIXING STUFF fixes it.

Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.

Honestly, I'd rather them put a troll on ignore than waste their time trying to explain themselves to said troll.

Yeah. I have the BOFH calendar as well.

Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.

That would require having the authority to wield said whip. I'm pretty sure Zwill doesn't.

I agree with you completely, as I already said. But, again, that time, that particular issue (the postponing of the planned board maintenance in favor of the f2p launch of lineage II) makes complete sense and was a perfectly valid decision. It has nothing to do with all those other issues. So you abusing this particular issue and harping on about it, while saying you aren't (how does that even work?), is what I take issue with.

You complain when complaining is due, but just whining to whine and flailing around wildly at every opportunity is what children do. Hence my 'childish' comment. But maybe your sense of perspective got relocated to Lineage II.

So, because you disagree with his grievance, he's automatically a troll?

Sadly, that simulated call is so close to the money it's scary.

Absolutely. Zwill is just the bearer of bad news. I still disagree with his choice to actually say that stuff was going to Lineage II, but I understand his decision.

You lost me. Outside of complaining in the threads that are about these relevant issues, I don't understand how I've been "acting out." Similarly, I have experience more people disagreeing with me than agreeing. I understand that this is a personal total involving posts, messages, and PMs...but I have no other way to gauge how people feel. So far, it would seem that most people disagree with me, and that everything is fine.

Anything else would have been a lie or too vague for satisfaction. Z's cooler than that.

I explained them in my post, in the parts you did not quote. You've been making statements that imply heavily that the inability to fix this shows NCSoft doesn't care about you as a customer. You've said how this makes it clear that CoH isn't a priority at NCSoft. Those appear to me, as TrueMetal said, childish over-extensions of the problem at hand. They're possible, but not reasonable conclusions to draw from the fact that the game's forums have been screwed up for so bloody ling.

I, and pretty much everyone I've seen, agree that there's a problem at hand which it's fair to complain about, extensively. Apparently there's either no valid test environment for the forums software/infrastructure, or the people responsible don't know how to use that valid environment to test properly. Or both. Neither is cool, and either is wildly compounded by the fact that it apparently takes weeks or months to get problems that hit the live system fixed. Something in all of that badly needs to change for the better. Everything is not fine. But that doesn't lead logically to some of the other things you've stated in your posts on this.

You mean like how 21.5 was half-assedly pushed live, and how VIP accounts are still messed up for people?

It's a trifecta, and one that has been going on for a while. I think I've been relatively tolerant of the board issues. I think I've been relatively tolerant of the VIP account stupidity, albeit less so for obvious reasons. And then they pushed I21.5 live when it clearly wasn't ready.

How is it hyperbole to opine that they clearly aren't meeting the standard of quality that we are used to?

Well, for one thing, I think that assertion is too broad a generalization. I personally feel that release quality has been improving for quite a long time. I agree wholeheartedly that issue 21.5 was a massive step backwards in that trend. I take that as a whole picture, and think that long slow progress with a single big step backwards is not really correctly described as "not the standard of quality I'm used to".

Again, hyperbole would be taking that and saying how any of it shows, for example, that CoH is less important than Aeon. Hyperbole is saying how the ongoing forum problem shows they don't care about their customers.

Let's say that the NCSoft web team doesn't have a test environment for forum infrastructure where they can test their integration with game log-in. Maybe they never communicated that clearly to the management types. Or maybe the management types knew and signed off on it because they believed they couldn't justify the infrastructure costs for a test environment for the forums. Or maybe there is a test environment, but someone on the forum admin side of things is a lummox who's only been able to hide that fact until something went seriously wrong.

None of those things would mean that NCSoft doesn't care about us as customers. It means choices were made, possibly with the best of intentions, that are now biting us and them in the posterior. They would not be good excuses - they are only explanations. We don't care if those are the explanations, we just want it made better. We want NCSoft to show us we matter by fixing the issues, whatever the root cause. But now that the problems are glaring at us in the light of day, that does not mean that they're simple or quick to fix.

If no maintenance to fix this forum stuff was being scheduled at all, that could be a sign NCSoft doesn't care about us. It was scheduled once and bumped. Then it was actually attempted and failed. They are trying to fix this stuff. It doesn't make me happy that it's not being fixed, but the apparent effort does count for something.

I take issue with the perspective of looking at I21.5 with the last eight years in mind, but I can't disagree with either of the above points.

Certainly, it saying nothing about the entire NCSoft corporation, or even its entire North American operations, or certainly about Paragon Studios who appears to have less than nothing to do with it. It certainly is no reflection on Zwill who can only pass on the bad news to us.

But that doesn't change my professional opinion on the situation.

This, so very much this. Especially the bolded part.

Have to however agree with this and the earlier point you quoted before.

As a side issue: don't get me started on what I think of NCSoft's other games.

It would get me mod smacked.

Nor mine either, and for me it's now reached the point where I can only really do one thing and vote with my wallet.

So I have.

It's not a ragequit, I'm not raging; quite the opposite in fact. I'm not even really completely quitting, I'm just dropping to Premium. I actually feel really really sad that it's gotten this far, but c'est la vie. PS have made this bed we must all lie in, but I'm sick of paying for dreadful room service.