Discussion: When Do I Get My Paragon Points and Reward Tokens? (VIP)

There has been some recent confusion surrounding the schedule for the awarding of Paragon Points and Paragon Reward Tokens included as part of your VIP subscription. When we first announced the details surrounding Freedom, we communicated that players would receive their monthly stipend of Paragon Points and Paragon Reward Token on their monthly billing date. Unfortunately, due to technical limitations of the Paragon Rewards Program and safeguards with the stipend system there have been some adjustments to the cadence of release for these VIP Benefits.

So how will VIP subscribers be awarded their monthly stipends and Reward Tokens?

Let’s address your Paragon Points first. If your game account has a bill day between the 1st of the month to the 10th of the month, you should expect your October stipend of Paragon Points on October 11th, provided your VIP subscription continues. Over the next few months, your stipend date will line up with your bill date as long as you maintain the VIP status of your game account. If your game account has a bill day between the 11th of the month to the 31st of the month, you will receive your Paragon Points on your game accounts billing date, as long as you maintain the VIP status of your game account.

The monthly Paragon Reward Tokens are awarded differently. They follow the same schedule as the old Veteran Reward program. This means you may not receive them on the same date that you receive your monthly VIP Paragon Rewards Points. Veteran rewards were calculated based on the time your game account was actually playable with active paid game time, and not just based on your bill date. Just as a temporary block changed your Veteran Reward dates, these types of things changes to your game account will also change the date you receive your monthly VIP Paragon Reward Tokens. You also have to play out the month of game time before receiving the tokens. You may pay for time in advance, but you have to play out the time before you receive your next reward.

We sincerely apologize for any confusion that this may have caused. I know that many are anxious to receive their monthly points, especially in light of our weekly releases in the Paragon Market. Hopefully this post will help set expectations moving forward and allay concerns you have about receiving your points for October.

Thanks!

-Z

I have the yearly one. How dose this affect anything since my pay date isn't monthly? Also i have 42 reward merits. Can i get more then that?

Knowledge is power.
Power corrupts.
Study Hard. Be evil.

Zwillinger, you post is clear on going forward from today. But not so clear on what has passed.

Let me illustrate:

Quote:

Originally Posted by Zwillinger Let’s address your Paragon Points first. If your game account has a bill day between the 1st of the month to the 10th of the month, you should expect your October stipend of Paragon Points on October 11th, provided your VIP subscription continues. Over the next few months, your stipend date will line up with your bill date as long as you maintain the VIP status of your game account. If your game account has a bill day between the 11th of the month to the 31st of the month, you will receive your Paragon Points on your game accounts billing date, as long as you maintain the VIP status of your game account.

So, those of us that had extra points in September should chalk those up to "receiving them early." (Example: I started Head Start with an extra 400 points, and those were for September. I did not receive points on my billing date of the 22nd, because I had already received my points for September 22nd and I should expect my next stipend on October 22nd because I fall outside of the 10th.)
Those that reported not having extra in September should file a ticket with support to see what happened to their September points?

Quote:

Originally Posted by Zwillinger The monthly Paragon Reward Tokens are awarded differently. They follow the same schedule as the old Veteran Reward program. This means you may not receive them on the same date that you receive your monthly VIP Paragon Rewards Points. Veteran rewards are were calculated based on the time your game account is was actually playable with active paid game time, and not just based on your bill date. Just as a temporary block changed your Veteran Reward dates, these types of things changes to your game account will also change the date you receive your monthly VIP Paragon Reward Tokens. You also have to play out the month of game time before receiving the tokens. You may pay for time in advance, but you have to play out the time before you receive your next reward.

This one is even more odd. Is there any way for customers to find out what day they are currently slated to receive their Tokens? Obviously that day is subject to change after finding out...
And you state that it is based on "active paid game time." Does that include "free" months included with boxed sets? And does being administratively locked out of the game count as not active paid game time? (Example: My "free" months game time that was bundled with buying the Architect Edition, does that count for receiving tokens? If it does, since I was locked out of the game because of a payment dispute between NCSoft and PayPal for nearly the whole month, does it still count?)

Just wonderful...I was counting on getting my stipend when my VIP sub renewed today so I would have enough for Street Justice. I guess another few days won't hurt...much

So, to clarify, this error is for this month alone, and will be fixed thereafter?

I still have questions then.

The points thing, fine, I'm good, I get it.

Tokens though... 2 accounts (both with the same billing and veteran dates in the past - they have one month difference of paid time, but it is /exactly/ one month off, so one account always should be one ahead on tokens/vet status based on the old system), both got a server transfer token on October 1st but nothing else (no token, no PPs)

My billing date is the 5th of each month - BUT - I'm on a 6 month plan, paid in July and February. My veteran reward date has been on the 1st of the month for "ages" now - I'd checked before head start and I should have gotten my next vet badge under the old system on Oct 1st according to that system - so I assumed that would be the date I'd get my reward tokens. I saw the grants of the server transfers on both accounts, but no change to vet tokens, and even now, no change in the number despite my billing date being today.

My veteran date should not have changed with the changes the headstart and i21 brought, so I should have gotten my token on the 1st for both accts...neither got a token. The points should have granted today (but as stated, I understand I will not get them until the 11th this month - back to billing date next month?)

When precisely should server transfers be awarded? Billing date, first of each month, or veteran date? That might help clear some things up as well.

Anyway, I have two tickets in (one for each account - though they are both under the same support account, so I'm hoping both accts get checked out and not just one and the other closed as a presumed duplicate) but wanted to mention that I /know/ my veteran date and did not get my tokens as expected on the 1st of October.

What a mess...

Hey, Zwill, thanks for the info, but don't forget that we need clarification about the timing of the server transfer tokens as well!

Last Veteran Badge awarded prior to Issue 21 was the 87 Month Tenacious Badge (remote access to personal storage with the slash command /vault)

Anyone know what the total Paragon Reward Tokens should be?

87 / 12 = 7 years
87 / 3 = 29
Box = 1 (only one box is counted)
Account = 1
Active Account July = 1
Active Account August = 1
Active Account September = 1

Total: 41
Actual Received: 38

I'm still confused. Would someone mind breaking it down simpler for me?

Ok, this doesn't seem clear in this thread, but if I have an ANNUAL sub that is set to renew on April 23, 2012, do I have a few months to wait till I get a boat load of points, or will I get a regular monthly allotment on October 23rd??

One other concern I have that I did not see covered: The Yearly tokens. I was due for my 60 month badge October 5th previous to Freedom. I got only one token today, not two.

Now, this may have been obliquely covered, since my best guess from what you said, is that I will get the 60 month and 5 year tokens in November? Or do I have that wrong, and if if so how?

EDIT: Also want to know - I may have missed this, pardon me, I'm very tired - but are we still getting multiple tokens all at one time if we pay for multiple months, and if so, how is that going to work?

Hi,

I was due a new annual Vet Badge on 01 October. It has still not arrived. (Despite a petion filed on the 1st.)

Is this tied in with the PP and Tokens fiasco?

Not holding my breath for any imminent delivery!

Cheers

my question is, the tier 9 VIP Rewards aka Celestial Armor costume set, once it leaves, will it return at some point? i recall hearing the Tier 9 VIP Paragon Rewards were on a "rotational cycle"

im not feeling too good about spending approx $230.00 on Paragon Points just to buy the Celestial Armor set :/

if it leaves for good that would make me feel worse than i do, when the Paragon Rewards were announced it was said everyone as of July 1st 2011 who had a Subscription would become VIP and "start accruing rewards", so what happened to that? why shouldnt i get tokens for July, Aug and Sept?

if i was VIP and since July and i got the 1600 Paragon Points for being VIP since then, why dont i get the 3 Tokens too? the 3 tokens would really help whittle down the money id need to spend right now to get Tier 9 VIP

Snow Globe posted this excellent breakdown. It's not the whole thread, which is located here.

Quote:

Originally Posted by Snow Globe Introduction. What I've outlined below is taken directly from Zwillinger's post in the Issue 21 Open Beta Sections (his examples of what each tier gets) with a few additions and is formatted for an easier read. The basic cost. The following shows what a player starting in Issue 21 without any retail package will have to pay to fully unlock a Tier: Tier 1: $0 Tier 2: Variable. Owning a Retail Code, or first purchase of Paragon Points. Tier 3: Approximately* $45 above Tier 2. Tier 4: Approximately* $90 above Tier 2. Tier 5: Approximately* $165 above Tier 2. Tier 6: Approximately* $270 above Tier 2. Tier 7: Approximately* $375 above Tier 2. Tier 8: Approximately* $480 above Tier 2. * Due to factors like buying Paragon Points in bundles, getting a bonus token for a year's subscription, and where you are currently in the rewards shrub, I can only show approximate figures. Each $15 can be either subscribing for a month or buying 1,200 addition Paragon Points. Note that any Paragon Reward Tokens earned (converted from the Vet Rewards Program, bonus for having subscribed for a year, or the additional Reward Token for owning a retail copy) will decrease the above by $15 for each Rewards Token you have. How to earn Reward Tokens. All players (Free, Premium, and VIP) will get 1 Reward token. Additional tokens should be granted by the following means: Before Issue 21 goes live, you will get: 1 Token for having any type of retail edition you have. You can earn this token ONCE. So if you have multiple retail editions on your account, you only get 1. 1 Token for each Veteran Reward badge you have. 1 Token for every 4 Veteran Rewards badges. If you have 5 Veteran Reward badges, you only get 1 token, not 1.25 tokens. After Issue 21 goes live, you will get: 1 Token for your first purchase of Paragon Points (little as $5 for 400 PP). 1 Token for each month you subscribe. 1 Token for each 12 months you subscribe. 1 Token for each 1,200 Paragon Points you BUY (not the free stipend). 1 Possible Token if you have not previously applied a retail code if you find a retail copy of the game that can upgrade your account.