Discussion - IMPORTANT: Paragon Rewards Program Update - 9/12/2011


Aggelakis

 

Posted

Since announcing City of Heroes Freedom we’ve been extremely excited to share all of the new features coming with Issue 21, one of the most exciting being the Paragon Rewards Program.

We’ve fielded several questions over the last several weeks about the Paragon Rewards Program, one of which being about how Paragon Reward Tokens are awarded for players who purchase Multiple Month Subscription plans. Our original design, and what we’ve been sharing, is that VIP players who purchased multi month subscription plans would be awarded all Paragon Reward Tokens at the time of purchase. Unfortunately due to technical limitations that we have been unable to overcome, this will not be the case. Instead, VIP players who purchase multiple month subscription plans will receive their Paragon Rewards Token each month on their billing cycle, at the same time they receive their monthly allotment of Paragon Points. Please note that Paragon Reward Tokens granted by the purchase of Paragon Points will grant at the time of purchase.

We do sincerely apologize that we were not able to launch Issue 21 with this feature and will continue to endeavor to implement it in the future.


Andy Belford
Community Manager
Paragon Studios

 

Posted

Aw, that's a shame. Was a good bone to throw to the people having multi month subscriptions. Hope you get it working again soon.


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Posted

Quote:
Originally Posted by McNum View Post
Aw, that's a shame. Was a good bone to throw to the people having multi month subscriptions. Hope you get it working again soon.
Getting sub prices down to barely over $10/mo with the 12+2 was a pretty good bone to begin with.


 

Posted

Just as well for me. I did some prodigious swearing when I saw that my 12-month auto-rebill had happened on August 29, instead of 3 weeks later when I would have theoretically gotten enough points to put me through Tier 9 shortly after launch.


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Posted

Does the current build on Beta reflect this? IE, can I check in and see what my VIP status is?


Still despising how the rewards are being meted out, but whatever.


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Posted

This was the only reason I switched to a multimonth plan. Guess I'll be switching back.


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Posted

Disappointment ..

I have two accounts one at 7yrs and second 4yrs. I was planning shortly after launch of update to put the second account onto a year plan instead of every three months so as to get enough tokens to complete tier 8. I guess this will have to wait until a way is found to implement the rewards as previously described.

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Posted

Quote:
Originally Posted by Zwillinger View Post
...snip... Unfortunately due to technical limitations that we have been unable to overcome, this will not be the case. Instead, VIP players who purchase multiple month subscription plans will receive their Paragon Rewards Token each month on their billing cycle, at the same time they receive their monthly allotment of Paragon Points. Please note that Paragon Reward Tokens granted by the purchase of Paragon Points will grant at the time of purchase.

We do sincerely apologize that we were not able to launch Issue 21 with this feature and will continue to endeavor to implement it in the future.
NO!!1!1 DOOOOOOOOMMMMM1!!1!! This means I will only be, let's see,,,


Tier...


9.













Nevermind.

Quote:
Originally Posted by Plasma View Post
Getting sub prices down to barely over $10/mo with the 12+2 was a pretty good bone to begin with.
Guess I can go with this.


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Posted

Quote:
Originally Posted by enderbean View Post
This was the only reason I switched to a multimonth plan. Guess I'll be switching back.
Getting tokens "ahead of schedule" with my multi-month plan didn't even factor into my thinking. I've been paying yearly for this game for like 6 years now and as Plasma said the cost savings and convenience of that more than makes up for any tokens I would've gotten sooner or later.


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Posted

Extremely disappointing. Since character customization is a high priority for me, and I will now be locked out of the VIP costume sets for several years, I will have to give some serious thought as to whether I will continue my subscription.


 

Posted

I'm disappointed, but since it's still better than the once/quarter reward schedule, I can live with it.

I guess my question is this - will we have earned any Reward Tokens right away? I know we started getting Paragon Points in July, but did we start earning Reward tokens then too?

Since my next billing cycle isn't until the beginning of October, it would be nice to know I don't have to wait three weeks before receiving any tokens.


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Posted

Honestly, I prefer them being given out over time rather than in huge bursts. Especially if we're going to have quarterly rotating content -- I don't want to be caught without tokens when something comes around that I think I'd like.

I didn't know that they were considering burst tokens before. I'm glad it got the axe. And I'm still paying less for my VIP than most, so hey, score.


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Posted

Quote:
Originally Posted by Moly View Post
Extremely disappointing. Since character customization is a high priority for me, and I will now be locked out of the VIP costume sets for several years, I will have to give some serious thought as to whether I will continue my subscription.
A few months ago we didn't even know there would be things called "VIP costume sets" in the first place.
Were you going to keep playing for a while before you knew about those things?


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Posted

Quote:
Originally Posted by Lothic View Post
A few months ago we didn't even know there would be things called "VIP costume sets" in the first place.
Were you going to keep playing for a while before you knew about those things?
Interesting...so you are suggesting that I should not make my subscription decision based on the current state of the game, but on the state of the game at some point in the past? I can't see the efficacy in that.


 

Posted

Quote:
Originally Posted by Zwillinger View Post
Since announcing City of Heroes Freedom we’ve been extremely excited to share all of the new features coming with Issue 21, one of the most exciting being the Paragon Rewards Program.

We’ve fielded several questions over the last several weeks about the Paragon Rewards Program, one of which being about how Paragon Reward Tokens are awarded for players who purchase Multiple Month Subscription plans. Our original design, and what we’ve been sharing, is that VIP players who purchased multi month subscription plans would be awarded all Paragon Reward Tokens at the time of purchase. Unfortunately due to technical limitations that we have been unable to overcome, this will not be the case. Instead, VIP players who purchase multiple month subscription plans will receive their Paragon Rewards Token each month on their billing cycle, at the same time they receive their monthly allotment of Paragon Points. Please note that Paragon Reward Tokens granted by the purchase of Paragon Points will grant at the time of purchase.

We do sincerely apologize that we were not able to launch Issue 21 with this feature and will continue to endeavor to implement it in the future.


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Posted

It's okay. I forgive you.

I honestly thought we only got our rewards each month already. I suppose that's why I'm not as disappointed as other people are.


 

Posted

Quote:
Originally Posted by Arcanaville View Post
"Don't look for it, Taylor. You may not like what you find."

You know maybe it's not a coincidence that both Zaius and Zwillinger start with a Z.


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Posted

Subscription canceled. Fortunately I still have almost 2 months of time left so I can try out Freedom and see if this policy changes. If this gets resolved favorably I will surely renew for a full year.


 

Posted

Quote:
Originally Posted by Zwillinger View Post
Since announcing City of Heroes Freedom we’ve been extremely excited to share all of the new features coming with Issue 21, one of the most exciting being the Paragon Rewards Program.

We’ve fielded several questions over the last several weeks about the Paragon Rewards Program, one of which being about how Paragon Reward Tokens are awarded for players who purchase Multiple Month Subscription plans. Our original design, and what we’ve been sharing, is that VIP players who purchased multi month subscription plans would be awarded all Paragon Reward Tokens at the time of purchase. Unfortunately due to technical limitations that we have been unable to overcome, this will not be the case. Instead, VIP players who purchase multiple month subscription plans will receive their Paragon Rewards Token each month on their billing cycle, at the same time they receive their monthly allotment of Paragon Points. Please note that Paragon Reward Tokens granted by the purchase of Paragon Points will grant at the time of purchase.

We do sincerely apologize that we were not able to launch Issue 21 with this feature and will continue to endeavor to implement it in the future.
There is only one thing I can say to that:

Pancake!

I would have gotten the Celestial set day one, now I'll have to wait 3 months, as I can't afford to buy any points beyond my subscription.




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Posted

Sort of dropping the ball on that "we care more about our veterans than potential new subscribers," bit.


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Posted

Quote:
Originally Posted by Draeth Darkstar View Post
Sort of dropping the ball on that "we care more about our veterans than potential new subscribers," bit.
Yes, I'm sure they simply didn't bother to try fixing the problems with it it an effort to have it working in tme for the VIP head start


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Posted

Quote:
Originally Posted by Golden Girl View Post
Yes, I'm sure they simply didn't bother to try fixing the problems with it it an effort to have it working in tme for the VIP head start
More like: they didn't feel it was important enough to devote the resources that would have ensured its readiness before launch. I'm sure at least some effort was made. That doesn't change the fact, though.


 

Posted

So that'll be two years before I can get to the first VIP reward. Hope this gets fixed soon because, well, I can't afford to keep a subscription going as well as buying enough points to get closer to tier 9.


 

Posted

So will there be another way to get celestial armor since we can no longer get the tokens in advance? I really hope you guys put it in the store for 400 points like the other costume sets.


 

Posted

Initial reaction:



Oh well, I'll have all those tokens by January, it's not that long of a wait.


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