Going Rogue in Europe


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Posted

Quote:
Originally Posted by fatalnova View Post
but what are the actual repercussions a list merge wouldnt be that bad yeah it would take work but its about time work was done for us!
It's possible they're actually looking at it, or even testing how it'd work - but I don't think they'd say anything until they were totally sure it's be bug free - I think the City Vault has made them cautious about early announcements


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Posted

Quote:
Originally Posted by Techbot Alpha View Post
I'm going to agree with Carni on this one.
I'm on hiatus from CityOf at the moment, mostly due to Uni work, etc. I still love the game (I've seen that line too many times, but I mean it. Its the only MMO I own) but, when it comes down to it, I can't really play if the EU servers are, frankly, left to die off.

Theres no incentive to play EU side. At all.
'Server list merger isnt possible' ?
Then make it possible. No, it won't be easy. But, to me, it looks like either that happens or, sometime down the line, the EU servers will die, through dint of no marketing, less players than the US servers, and no incentive to play them. And shutting servers down looks real bad, we all know that. Ergo, don't let it happen...
This.. I can not agree more if I had written it myself.

If the EU should't die... all sails have to be set to MAKE a server list merge possible.

I do a lot in ICT and I certainly can understand that there may be tech that you guys have that I don't understand... but the basic implementation of two account servers and several domains merging to one account server and one list of domains to access doesn't sound impossible to me at all!


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Posted

I'm one of the few players that is still happy with CoH becuase I'm a casual soloist, but I'm obviously heavily biased and want the rest of the playerbase to be just as satisfied.

If we were to be rejiggerpokered around, I'm falling most favouring of the servers being copied over to the NA list. I know we say it like it's very easily done, but what is vital for me personally is for me to retain my characters, their names, their badges, and my vet rewards. I'd like to keep my global, but that isn't as vital. If these can be kept, I certainly wouldn't protest.


 

Posted

Quote:
Originally Posted by Newty View Post
Rather then continuing to make replys to this topic in terms of constantly saying "COME ON, STOP FEEDING US *." or "COME ON, JUST DO A SERVER MERGE ALREADY". Please actually sit back with a clear mind and think realistically the implications ahead and the time constraint / resource drain this would put not only on the team but as a franchise..
Then as a professional games tester, what would be your suggestion for resolving this issue? That's meant with no sarcasm by the way, I'm not a hugely technical person but people here are suggesting solutions they would like to see. As someone who has experience of the games industry, I would be curious to know what you'd suggest.

People like to vent, to let off steam and as someone who has been part of the EU community for over four years, I find it sad that a lot of loyal people have slowly become more and more jaded with the service we've received. So I certainly don't blame some people for being more *ahem* vocal in their concerns. Even my belief in the company has taken a nose dive since the Brighton offices were closed and I think we'd all like to see something restore our faith in NCSoft rather than more "Soon" announcements.


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Posted

I really hope that something happens soon. Because there is oh so much talk among my friends that they're bored with CoH EU side because players are leaving. I used to play on US servers but transferred to EU because i wanted more people who played on my times. Which i got at the time, along with more lag, but i didn't mind then.


Now tho?
Lots of things in the past six months have made wondering whats going to happen to us EU players. Like it's been said, NCSOFT have shut down games when they done poorly, now i wondering if EU is gonna face the same thing.

I really don't want it to.
City of Heroes is still to this day my favorite MMO i played, and i've played ALOT of em. I think my 72+ months and an account made on 19th april 2004 and the fact i'm STILL here is a testament ot that. I have high hopes for the going rogue expansion and i'm really looking forward to it. But recent events that i cannot detail in here about going rogue has me concerned :|
Really concerned to be honest.
And it's not because of the "special deals".

I'm a EU player, i'm used to not being allowed to take part of contests and special offers, but i'm gonna start seeing exclusive costume pieces for the US who buy retail packs i'm gonna rage so damn hard. The costume bits is the only thing that would make me upset about special US deals.

Once i could transfer from US to EU and my veteran time and characters carried over.
The idea i read above about making 4 new servers on the US list, which are identical to the EU ones, and copy all accounts from EU to there. Then give us a couple of server transfer tokens without a timelimit on them and we could choose to stay on the "EU server" or move to a US one, and still be able to when things stabilize after awhile. Perhaps we'd end up with a single EU server over there to house all of us who wanna stay as a EU community, because frankly, we rock, and i'd like that. And those who want could move to the other US servers.


 

Posted

About the lag.
I got one player from Zukunft that joined my sg some time ago. Main reason was that there where too few to rp with. When I told her last week that the EU servers where located somewhere in Germany, her immidiate outburst was something like this "... where/are they crazy?"
Reason she gave for this little bit was the following. The servers located in germany would go to and fro so many different ports... in short this explained everything to her on why she has a lot of lag.
Also it was at that moment I was hit by the little irony of the former Brighton office. Administration, marketing etc.. was located in Brighton, the servers in Germany... I think I marked this info by raising an eyebrow.
It woudl have been, mostlikely better to have the servers in ANY other country then Germany... best place might even have been.. you know in Brighton.

NCSoft, I'm not going to quote all that I remember from a certain movie "My Fair Lady" but it goes something like this "Words words words.. I'm so.. "... yes, not going to repeat all of that song. (I'm also tired)
We have gotten words for breakfast, lunch, dinner, supper.. any meal you can think of, with the odd tidbit (rare times) a bone. You say you love the EU community, action speak louder then words. Do things, that we can see, don't push us away.
I asked a mod on what the hurdles/hoops/problem the thing-atron was that stopped the possibility of a server list merge. I did get the impression this was thought upon, however the wording I understood to be... maybe we will have it in the future, however before we do that we will have a discussion about it.
(That above thing is not an official statement)
There is actually very little that needs to be discussed. This thread, amongst many other threads about server list merge, segregation of the community into two communities etc... should have by now spoken volumes.
You have the tecknology to move characters from one server to another, and one list to another list, one account to another account.
Since we do not get to know all the things that "might" stop a merger of the community into one well I will just have to ask.
How hard is it to copy the content of one server onto another, add that server to another list, make the updater(s) point to the one list?
I doubt it is the tech, its more of the will (and maybe I'm being jaded here... money. Money that you will loose as players jumping ship and buying everything again on the US side)...
If it is that jaded point... it is greed, not service.
Please make that jaded thought go away though. As said you have the technology to get the players into one list.
As a certain Star Trek captain (Picard) usually says... "Number one (cause that you are, you are strangely the best company) make it so!"

In the end every player will most likely have more servers to play on and everyone could (maybe) buy the gameboxes. Thus not needing to install on a new comp (if the comp needed reinstall) CoV and exceed the download limit on their line before they have downloaded every issue of City of Heroes.
To marketing... You will sell more by having the communities merged into one server list.

I might have come a bit strong, but I'm tired and reading the official statements well... made me sad.


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Posted

I couldn't agree more Lady A

I would just like at least one answer to our questions. But it seems that we get get fobbed off time and again.

Hellloooo Paragon and NCSoft we in the EU would like to know what the [censored] you mean to do with us


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Posted

Quote:
Originally Posted by Newty View Post
IF a server LIST merge was placed this would cause problems such as already taken Global names.
Enhanced lag for the european sector.
There is no reason that a server list merge *must* cause increased lag for European players. The servers could remain in their current physical location, and "just" be added to the current list of NA servers. Players could then choose if they want to play on a West Coast server, an East Coast server, or an EU server. EU players playing on a WC/EC server would probably get increased lag, but if they play on an EU server there should be no difference from before.

This would also benefit current EU players who play the NA game, since they'd now be able to play on a server that is located closer to them.

Of course, merging the server lists would still be non-trivial, and there's still the issue of Global IDs...


 

Posted

Quote:
Originally Posted by Coin View Post
I still maintain the best answer was the one someone else had earlier. Add 4 new servers to the US list, call them the same names and do a blanket copy of everything that's on the EU servers. Then close the EU ones down. As the meerkat says, simples.

That way, no one loses any access, badges, accounts, anything. The ONLY issue I can see is in a globla name conflict and that can be sorted with either a rename or a EU adding to the end of it. Give players the choice. I can't even see it affecting the RP players either as my understanding is that it's the toon that they RP, not the account.
Avatea's assertion that "our server technology doesn't support the merging of any kind of server list" makes it sound like there are hard and fast limitations stopping an effective-merge. But it's only really saying that the servers aren't currently built to make a server-list merge easy.

We're talking moving/manipulating bits and bytes, not physical entities.

That is possible.

It may be difficult. It may need parts of the client/server code to be rewritten. It would need some level of data manipulation/remapping.

All this may not be practical. It may have been considered and failed cost-benefit analysis. But it is possible.

If the will is there. It is possible.


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Posted

Quote:
Originally Posted by Newty View Post
Anyway. The general gist of it is that everyone was angry and demanding that they all make a petition to merge the servers (way to clog up Customer resources btw....)
Yup - darn poor idea to take up Customer Support time for this type of thing.

Quote:
The engine limits the amount they can do in terms of a server merge, or a mass-player transfer system. They could bring back the Passport system and reverse it so that EU can go into NA however the amount of players who seem to be wanting to transfer would create even more stress on things.
How much strain would it place on the system, if the common belief that the EU server population is low is correct?

And is the alternative better?

Is not doing a passport or bulk transfer just a way to slowly wind down the EU as many players leave (either from CoX entirely or from the EU to start up new accounts on the NA servers).

And if the passport system couldn't cope with individual moves, well... I'm pretty sure that databases, and both logical and physical servers do get moved from time to time.

Quote:
It's a very hard issue to resolve.
Undoubtedly - or they would have done something by now.

I suspect that the nearest we'll get may be some form of cross-server teaming that the devs seem to be having some progress with (following from EU birthday pocket D event on 28th April 2010, times in GMT+1):

17:33:46 Night Hornet: as it seems we cant hope for a EU population increase on the back or GR, some reference was made to global teaming instances, any news on this?
17:34:23 War Witch: Nothing specific, but it'll definitely make getting together with people for content easier.

I don't think WW would have said anything if the devs hadn't already been designing (and possibly testing) this. And I'd hope that she'd have replied that it was off if it wasn't looking like it'd be implemented.

So, whilst nothing promised, I'd say it looks likely that some form of cross-server teaming was being developed and hadn't met any major problems by 28th April 2010... Whether that'll ever come and whether it'll be limited to server list are different matters however.

Though cross-server teaming limited by server-list would pretty much be a waste of time, given that the devs have given away server transfers a few times, allowing within server-list character movement.


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Posted

Going great guns as usual i see.


 

Posted

So...

As subscribers we (the EU) are already disadvantaged by only having 2 English servers and therefore less slots.

There are no longer player events here.

There won't be a boxed edition of GR here and therefore not much hope of a big increase in the population because of that...Lets not forget they also had a boxed MA version too.

Now NA players can get pre-order items that we may not be able to obtain.


The result =

Perhaps we are guilty of caring more about the game than Paragon Studios care about the EU. Like some above, I grow bored by vague talk and no action and I feel slightly ripped off that I pay the same as our NA friends but seem to be getting less and less for my hard earned money.

In fact this thread seems to me to be an after thought, kinda like "Ooops what about the EU? Hmmm better make a quick thread".

I do love this game but fairness is a solid principle for any customer base. We are not asking for anything more, just an equal footing.




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Posted

Quote:
Originally Posted by Night_Hornet View Post
So...

As subscribers we (the EU) are already disadvantaged by only having 2 English servers and therefore less slots.

There are no longer player events here.

There won't be a boxed edition of GR here and therefore not much hope of a big increase in the population because of that...Lets not forget they also had a boxed MA version too.

Now NA players can get pre-order items that we may not be able to obtain.


The result =

Perhaps we are guilty of caring more about the game than Paragon Studios care about the EU. Like some above, I grow bored by vague talk and no action and I feel slightly ripped off that I pay the same as our NA friends but seem to be getting less and less for my hard earned money.

In fact this thread seems to me to be an after thought, kinda like "Ooops what about the EU? Hmmm better make a quick thread".

I do love this game but fairness is a solid principle for any customer base. We are not asking for anything more, just an equal footing.
Agreed!


 

Posted

Quote:
Originally Posted by Night_Hornet View Post
So...

As subscribers we (the EU) are already disadvantaged by only having 2 English servers and therefore less slots.

There are no longer player events here.

There won't be a boxed edition of GR here and therefore not much hope of a big increase in the population because of that...Lets not forget they also had a boxed MA version too.

Now NA players can get pre-order items that we may not be able to obtain.


The result =

Perhaps we are guilty of caring more about the game than Paragon Studios care about the EU. Like some above, I grow bored by vague talk and no action and I feel slightly ripped off that I pay the same as our NA friends but seem to be getting less and less for my hard earned money.

In fact this thread seems to me to be an after thought, kinda like "Ooops what about the EU? Hmmm better make a quick thread".

I do love this game but fairness is a solid principle for any customer base. We are not asking for anything more, just an equal footing.
Well spoken!


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Posted

Quote:
Originally Posted by Night_Hornet View Post
So...

As subscribers we (the EU) are already disadvantaged by only having 2 English servers and therefore less slots.

There are no longer player events here.

There won't be a boxed edition of GR here and therefore not much hope of a big increase in the population because of that...Lets not forget they also had a boxed MA version too.

Now NA players can get pre-order items that we may not be able to obtain.


The result =

Perhaps we are guilty of caring more about the game than Paragon Studios care about the EU. Like some above, I grow bored by vague talk and no action and I feel slightly ripped off that I pay the same as our NA friends but seem to be getting less and less for my hard earned money.

In fact this thread seems to me to be an after thought, kinda like "Ooops what about the EU? Hmmm better make a quick thread".

I do love this game but fairness is a solid principle for any customer base. We are not asking for anything more, just an equal footing.
100 % agreed.


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Posted

Quote:
Originally Posted by Night_Hornet View Post
As subscribers we (the EU) are already disadvantaged by only having 2 English servers and therefore less slots.
...snip...
I feel slightly ripped off that I pay the same as our NA friends but seem to be getting less and less for my hard earned money.
And never forget how the French and German speaking players who aren't proficient in English must feel paying the same and only getting a single server for their language.



I've often thought that the 3 biggest, most obvious design errors the devs made and probably regret could be:
  • hard-baking colours into power animations
  • baking languages into the server
  • splitting the user base geographically
They finally bit the bullet on the first (though CO probably helped spur that on, though it was on the cards before CO) but know how painful it was to do for something that much of the playerbase would benefit from.

The non-english-speaking-and-located-in-NA playerbase probably isn't big enough for them to do much about the last two.

Of course, if CoX2 comes, then it's a fair bet that they won't make those mistakes again...


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Posted

well lets wait and see what they have in store for us although it is rude for them to start a thread and not reply to us! if nothing is changed or somthing isnt done to improve our quality of life theres always the release of DC universe online we could all go together.. lol probabily wont see anything happen till there release date neither when the NA servers quiet down cuz people wonna try dc then i think we will see somthing happen cuz in all honesty the nc AND the dev team are crap at remembering were here think our subs just pay there overtime or electric bill not sure


 

Posted

Been thinking some on the predicament and one idea i had to expand on the server clone to US. Do that, then made a 5th server called Europe. Give us a free transfer token for each char, and the europeans from all four servers could consolidate on the new europe server. Will bring some issues with duplicate names (i have a ton of duplicates myself), but we could choose to put some chars on some of the US servers if we'd like to. And once everyone moved away, close down the old EU servers.

Perhaps not ideal, but it would let us keep our nice EU community for those who want it, and it might be a fairly populated server with all four servers on it. And who knows. maybe some US players who have work schedules which would coincide with our primetime could come and make chars on the new eu server.

It's an idea i personally would like. Would also give a nice possibility to get in touch with US people from the forums we've gotten to know now and play with them.


 

Posted

Quote:
Originally Posted by Sapphic_Neko View Post
Been thinking some on the predicament and one idea i had to expand on the server clone to US. Do that, then made a 5th server called Europe. Give us a free transfer token for each char, and the europeans from all four servers could consolidate on the new europe server. Will bring some issues with duplicate names (i have a ton of duplicates myself), but we could choose to put some chars on some of the US servers if we'd like to. And once everyone moved away, close down the old EU servers.

Perhaps not ideal, but it would let us keep our nice EU community for those who want it, and it might be a fairly populated server with all four servers on it. And who knows. maybe some US players who have work schedules which would coincide with our primetime could come and make chars on the new eu server.

It's an idea i personally would like. Would also give a nice possibility to get in touch with US people from the forums we've gotten to know now and play with them.

Dont be silly, that involves doing something, its easier to just let the EU die from natural wastage and people starting NA accounts.

Then finally giving what's left a free transfer to NA when they have extracted what they can from the EU buying Going Rogue.


 

Posted

Well im not buying going rogue.
It saddens me to death, but a company that cares this little about its playerbase will not see any money from me.
I can spare the occasional 8-12 bucks on a 15 or 30 day timecard but I am not paying 30 euro's for a glorified booster pack, and then pay AGAIN to get the same amount of content that the us gets, and still get less fellow players, less player slots and less developer interaction.

Seriously, we have been getting this "your problems are known to us" crap for MONTHS now.
Nothing is being done about, it is like Londoner said ncsoft is trying to suck out as much money as they can from the EU community and then they will kill us off.
War Witch's promised solution for the EU community to increasing the chanch of finding teams might be years off if coming ever.
Why are we continuesly financially providing a company that doesnt care about us?
Why I ask you?

The technology for server transfers is in place, I dont care about how the red names are saying it isnt, because it is.
They did it in in the past with the US->EU transfer.
All they need to do is bring that back and reverse the process.

Ncsoft is doing ZERO to improve our play sessions.
There was no official appology (or a fix) for the european trials leading to the american servers, and ncsoft does zero to promote the game in Europe.

We are always getting biased.
We didnt get the architect edition boxset. Like me, it pissed off a lot of true fans of the game. But we where promised that we would get the next boxset, so we took our loss and moved on.
Now we have been informed that won't get the Going Rogue boxset either, and to make matters worse, due to the new pre order deals there is now a gap in content between both regions.

This is not fair.
Our love for this game and our community is whats keeping us together, but at this rate ncsoft is still making money.
I couldnt think of a better solution as to where we would all stop paying them and let them find out thereselves how there european playerbase is feeling, but I don't think that this is something that we can get organised.


Sorry for the grammatical errors, its late and im tired but after seeing the new going rogue interview I just got more and more infuriated at this whole issue.


 

Posted

One thing that we have to accept without a doubt is that nothing is going to happen until a few months after GR is released at the earliest.


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Posted

come to think of it yes the 'not having an up to date installation cd of Cox is realli pissing me off' we get ours from download and it takes hours (somtimes days for a few of us) to download and install then get 6 years worth of patches, this boosts our monthly download limit up somthing crazy ecspecially when u have to reformat your comp and do the whole tedious process over and over not resubbing after this month like i said minght pop back in when the release of GR comes but if things havnt improved by then or player base is continually low then ncsoft and the devs can go screw themselves and will not get another penny off me


 

Posted

Quote:
Originally Posted by Dante View Post
Then as a professional games tester, what would be your suggestion for resolving this issue? That's meant with no sarcasm by the way, I'm not a hugely technical person but people here are suggesting solutions they would like to see. As someone who has experience of the games industry, I would be curious to know what you'd suggest.
Long or Short version?.

Im not a technical games tester, merely quality assurance however the best route to go is to adopt something very similar to Champions Online is currently using. All global names are unique, however characters under those global names are assigned to that character, yet other globals can create/use the name under their global names too. This would avoid duplicate-character names and having to rename every single character because of it, all that would require is to rename your Global instead (if it conflicts).

In terms of the server merge talk, and server list merge talk. The best route is to cooldown from the huge resource-dumping on Going Rogue and from Ultra Mode, replenish resources and time and then slowly but surely work on a resolution to fix the current population crisis within CoX EU, and by a resolution it surely does have to be the way of mass-transfer to a american server. This is not currently possible at this time, or wont be possible for several months to come due to resource expense. But it is something they can work on once Going Rogue is signed off.

It will create a lot of strain not only on the team, and the servers too. But it is something that wont be an immenant thing, more so something that will need to be worked on over time. And waves would have to be introduced if they did make a fully-global server. As I really don't think it would be able to withstand 4 servers suddenly going onto the america ones.

I don't nessecarily think that a server list merge would create any benefits apart from extra slots, and then in the far future we would have the same problem again. The best way is to get it all out of the way by making everything global. But they introduced seperate geographical servers to prevent mass-strain, so it is really a loss-loss situation right now. It's best for them to sit down, research, and slowly place resources into developing valuable tech to resolve all these issues. People are expecting it immediately though, like months immediately.. Just wont happen.


PS; I chose the long version.. >.<


 

Posted

Quote:
Originally Posted by Judgement_Dave View Post

Of course, if CoX2 comes, then it's a fair bet that they won't make those mistakes again...
Theres also a fair bet that the players won't make that mistake again. If every person with the 'Passport' badge to their name had never been tempted to the EU servers, and those of us who have joined along the way hadnot been tempted by localised servers, we wouldn't have this issue.

Also Servers appear on one list in America, but are hosted by different geographical location. If an account changeover/server list mergy doodar occured, theres nothing stopping them from still hosting the EU servers in Europe, over here somewhere still, for those concerned about lag, but then we would all have access to all the servers, and could play with our stateside borhters and sisters if we wanted to.

In regards to increased lag if we played on US servers, I believe that, atleast to the UK-US, the infrastructure of the network is better than it is into mainland Europe.

I personally wouldn't care / would be extremely ecstatic infact if they made an announcment today along the lines of "To our EU customers, on xx date your accounts will be deactivated for a period of one week, once they are reactivated, your client's will update to the global server list and will have access to all servers"

I imagine many people would demand a compensation for that, but the server merge in my mind, would be recompense enough. I think the biggest stumbling block is Global Names, I know that I own the Mega Jamie global name on the US servers, as I had an account active there for a while, and not just that, but keeping global friends. I would feel sorry for those that lost global names sure, but i'm greedy enough for this change that ultimately, wouldn't care!


Also, when the game bombed in Asia, did they all get free US accounts, or transfers?


Quote:
Originally Posted by VoodooGirl View Post
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Posted

Quote:
Originally Posted by Mega_Jamie View Post
Also, when the game bombed in Asia, did they all get free US accounts, or transfers?
I believe they were given a new account on the US servers with six months free play time. However, that was before booster packs, veteran awards, even global names IIRC.

And thank you Newty, the long version still made perfect sense.


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