Response from NCsoft Support (About Refunds)

It's laughable that NcSoft close us for financial reasons, yet it's costing them lot's to close us down.
Yer in the long run they might get something back, But in the short term it's murder and i doubt they truly took in the PR disaster this has been.

Guys, the EULA you agreed to when adding paragon points or setting up a game subscription clearly states that there are no cash refunds.

It sucks, but legally, I don't think you'd have a leg to stand on with NCSoft.

Disclaimer: IANAL, I just read EULAs compulsively.

Giving only credit to another game is within their legal rights.

But is an unsatisfactory resolution to me, and will leave me with worse feelings regarding the whole matter.

I will mitigate my bad feelings by telling myself that I would have gladly paid those extra dollars that will be outstanding and un-refunded to paragon studios over the last 8 years.

Still, I should burn a lot of my Paragon points on my Premium accounts on something or other before the end date....

OK, this account has only COH attached to it. The account is VIP and was running on a three-monthly sub albeit not logged in, so I never entered the market and have amassed over 7000 points through stipends and legacy points awards.

When I started GW2, I tried logging into the website with my COH account but couldn't, so I had to make an ArenaNet account seperate to my COH one. I have no other NCSoft titles.

So my questions are as follows:

1) Can the 7000 points be transferred?
2) Can those 7000 points be transferred to GW2 even though my accounts aren't linked?

Acct 1: Sep 17th 2012
Acct 2: Jan 1st 2013
Acct 3: Oct 14, 2012
Acct 4: Have to get husband to check his

Transfer it to another game? No F'n way. Small claims court and Better business bureau here I come.

The really big FU?
Aug 30, 2012 28281433 1600 NCoin™
That's the last purchase for Aion they'll ever see too.

Anyone here a lawyer that can file a class action lawsuit we can all pile onto?

It's not as though they can give subscription time to GW2, it's not sub-based.

I dunno. I appear to have a number of months of additional VIP time paid for. If they're not providing that service, I sort of think I should get a refund. If I don't... Not sure it's cost-effective for me to try to sue, I suspect the EULA would make it a nightmare to attempt. But:

1. I can probably file in small claims court, personally, here.
2. I can certainly let people know that ncsoft ripped me off, by accepting payment for a service they couldn't provide.

A couple of days of downtime? Yeah, whatever. Several months? Yeah, not interested.

A little bit of online research found a class action lawsuit filed against Square Enix of America Holdings, Inc for deceptive billing practices for Final Fantasy XI.

http://www.game-debate.com/news/?new...asy%20XI%20MMO

http://www.courthousenews.com/2009/06/24/SquareEnix.pdf

I contacted the company via its webpage form here:
http://makaremlaw.com/

This is what I said:

I saw in Courthouse News that you filed a class action lawsuit against Square Enix of America Holdings, Inc on behalf of Final Fantasy XI players. I am tipping you to an opportunity to file a similar lawsuit against NCSoft with regards to its game City of Heroes.

On August 31st, 2012 the company announced that it is cancelling the game and the servers will shut down for good on November 30, 2012. The company is refusing to give refunds to customers who purchased server access time beyond that date.

Over 100,000 people play City of Heroes. Of that number I do not know how many have subscriptions prepaid beyond November 30th. Only one of my accounts is prepaid beyond that point (to January 1 2013).

I am willing to be your first customer. I will help you find more.

Ask if you can change subscription money to Paragon points.

That looks very much to me like the "standard response" from customer service.

At this point I've not received any details regarding a refund process, what you can get a refund for or how to go about requesting one. As soon as they pass along those details, myself or whomever is left will definitely communicate that.

For now, I can't do anything but advise you to wait until NCsoft has communicated that information.

FWIW, I'm very sorry that they haven't communicated this information and have passed along your frustrations.

Changing the prepaid sub to PPs wouldn't help since you can't buy anything in the store. If they reactivated the store without the ability to buy extra points and converted the prepaid subs on request that would at least be something.

well this is most unpleasing, but to tell the truth the severe lack of communication on ncsofts part through this whole ordeal is just lacking finesse

first they say nothing and just tell the devs to tell us what they were told

second there have been 0 responses to the publicity they have received in the last week

third they have been avoiding how they will handle refunds if the game does shut down (i do agree what they have sent the OP was a generic form letter)

im not happy they are potentially trying to herd us into another one of their games, as i said in other threads if coh does not stay alive ncsoft has lost a customer permanently

I had a 6 month sub renewed August 3rd. That means, if they're closing the game Nov 30th, I paid 2 months that I can't receive.
I really hope they refund me the proportional amount of that time or I'll have to take legal procedure, because I paid for a service that they are not going to give me.
The agreement of the contract goes both way. That means:
- If I pay no more, they have the right to stop the service.
- If they stop the service I paid, the HAVE to give back the money.

I can accept the lost in paragon points, because that's a different thing, and I don't think can be reclaimed (we paid for points and that's what we got).

I asked for a refund right after I read the news that Friday the 31st of August because we had just paid that Monday for our 2 accounts for the month. The response I got was this:

"Hello,

We would first like to thank you for your support of City of Heroes. It is never easy to make this kind of decision. You can read the official announcement at http://na.cityofheroes.com/en/news/n.../thank_you.php. There is a discussion on the forums that you are free to join at http://boards.cityofheroes.com/showthread.php?t=295621.

For refunds of unused time or unspent Paragon Points, we will be contacting those players directly with information. Please watch the website for any official updates as soon as they are available.

City of Heroes will be available for at least the next three months. We are working on something special for our VIP and Premium players. As soon as these plans are ready, they will be announced on the website and the forums.

Regards,
The City of Heroes Support Team"


We are not happy with how this happened. We may not have paid for months at a time like alot of you have but the fact that it was the same week is what has us mad. They knew and kept taking our (the players) money right up until when they shut down billing it seems like. That was wrong and we all know it. Yet here we are still with no word on what these plans are or anything. We have paid every month for our first account since the beginnning and the 2nd account started a few months or so later then that. Yet no one has been contacted on that unsed time/points either it seems.