EvilQueen

I asked for a refund right after I read the news that Friday the 31st of August because we had just paid that Monday for our 2 accounts for the month. The response I got was this:

"Hello,

We would first like to thank you for your support of City of Heroes. It is never easy to make this kind of decision. You can read the official announcement at http://na.cityofheroes.com/en/news/n.../thank_you.php. There is a discussion on the forums that you are free to join at http://boards.cityofheroes.com/showthread.php?t=295621.

For refunds of unused time or unspent Paragon Points, we will be contacting those players directly with information. Please watch the website for any official updates as soon as they are available.

City of Heroes will be available for at least the next three months. We are working on something special for our VIP and Premium players. As soon as these plans are ready, they will be announced on the website and the forums.

Regards,
The City of Heroes Support Team"


We are not happy with how this happened. We may not have paid for months at a time like alot of you have but the fact that it was the same week is what has us mad. They knew and kept taking our (the players) money right up until when they shut down billing it seems like. That was wrong and we all know it. Yet here we are still with no word on what these plans are or anything. We have paid every month for our first account since the beginnning and the 2nd account started a few months or so later then that. Yet no one has been contacted on that unsed time/points either it seems.

After I read the news yesterday I emailed and asked for my payment we just made at the beginning last week to be refunded on our 2 accts. I got basically a generic email on it so I emailed back asking again but got the same email. So I imagine that they have had lots of emails asking for refunds after the news. Below is the email I got:



"Hello,

We would first like to thank you for your support of City of Heroes. It is never easy to make this kind of decision. You can read the official announcement at http://na.cityofheroes.com/en/news/n.../thank_you.php. There is a discussion on the forums that you are free to join at http://boards.cityofheroes.com/showthread.php?t=295621.

For refunds of unused time or unspent Paragon Points, we will be contacting those players directly with information. Please watch the website for any official updates as soon as they are available.

City of Heroes will be available for at least the next three months. We are working on something special for our VIP and Premium players. As soon as these plans are ready, they will be announced on the website and the forums.

Regards,
The City of Heroes Support Team"

We got everything at our Gamestop. We preordered 2 and just realized that on the receipt is where the codes are for the enhancements. They came up once I logged in to the game. So if you got it at the store check your receipt for the code from when you picked the game up.

* Supergroup Name: Sour Grapes
* Website (if any): none
* Leader-Strawberry Fire
* Officers-Mad Professor, Random Task
* Preferred Method of contact: Contact can be made ingame...email or tells will do to one of us or any of my alts
* Guild Description: We just play and enjoy the game together. No power leveling. Right now we are a super small SG looking to build up a bit more again. Must be able to put up with our odd sense of humor...as well as be 18+ yrs old.