Annoying Maintenance Times


Aett_Thorn

 

Posted

The production servers are down for maintenance for 6 hours which is annoying. Are other online games down for maintenance for such long periods of time? Also, the US being the bulk of game players why don't they do the maintenance like around 3 am Eastern time or something. Thanks


 

Posted

Quote:
Originally Posted by Heliopause View Post
The production servers are down for maintenance for 6 hours which is annoying. Are other online games down for maintenance for such long periods of time? Also, the US being the bulk of game players why don't they do the maintenance like around 3 am Eastern time or something. Thanks
1) It depends on the game and the recent releases of content into that game.

2) Doing it at 3 am eastern puts it at midnight PST, when a decent amount of people might still be playing there. It also means that you have to pay a lot of people overtime and ask them to come in very early and stay for an indeterminate amount of time, instead of just asking them to show up an hour or two before they normally would.


Let me never fall into the vulgar mistake of dreaming that I am persecuted whenever I am contradicted.
~Ralph Waldo Emerson

"I was just the one with the most unsolicited sombrero." - Traegus

 

Posted

Quote:
Originally Posted by Heliopause View Post
The production servers are down for maintenance for 6 hours which is annoying. Are other online games down for maintenance for such long periods of time? Also, the US being the bulk of game players why don't they do the maintenance like around 3 am Eastern time or something. Thanks
Its not just a maintenance but a live server patch hence the 6 hours,3am start time I do not think they run a night shift,


Prof Radburn controller,Celtic Ice Maiden,blaster,Miss Knockout scrapper,Mistress Davina controller,Stone Hart,tank Split Personality PB.Queen Lostris controller,Fridgid Mary blaster,Shocking Fire blaster Future Elfling defender, Little Weed controller,Capo Angelo MM, Commander Buzzsaw MM, Justice Tank tank all 50,s

 

Posted

Quote:
Originally Posted by Aett_Thorn View Post
It also means that you have to pay a lot of people overtime
Hahahaha. Unless there are some crazy local laws involved, no one who would be doing this kind of work would get a penny of overtime.


 

Posted

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Originally Posted by rsclark View Post
Hahahaha. Unless there are some crazy local laws involved, no one who would be doing this kind of work would get a penny of overtime.
Well, if they're salaried, then no, probably not. But if they're hourly, then yeah. also, I know that if I asked my salaried people to come in at 12 am and stay until 6 am, they'd be pushing for some extra compensation, and I don't think Dunkin Donuts would be enough.


Let me never fall into the vulgar mistake of dreaming that I am persecuted whenever I am contradicted.
~Ralph Waldo Emerson

"I was just the one with the most unsolicited sombrero." - Traegus

 

Posted

I'm on my day off, and I'm not nearly as remotely bothered by this as the OP appears to be. I usually take this time to read a book or watch some Brisco County Jr. or run errands.

Edit: Or post on the forums.


"Champion (the Community Server... or GTFO) is like a small town where everyone knows each other's names, for better or worse." -kojirodensetsu.
"If all you have is a hammer, everything looks like a nail." - Maslow's Hammer

 

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Originally Posted by Cobalt Azurean View Post
I'm on my day off, and I'm not nearly as remotely bothered by this as the OP appears to be. I usually take this time to read a book or watch some Brisco County Jr. or run errands.

Edit: Or post on the forums.
Yeah, today's my first day of vacation in a long time, and I have some time to play, but can't yet because of the publish. I'll just bide my time.


Let me never fall into the vulgar mistake of dreaming that I am persecuted whenever I am contradicted.
~Ralph Waldo Emerson

"I was just the one with the most unsolicited sombrero." - Traegus

 

Posted

Quote:
Originally Posted by Heliopause View Post
The production servers are down for maintenance for 6 hours which is annoying. Are other online games down for maintenance for such long periods of time? Also, the US being the bulk of game players why don't they do the maintenance like around 3 am Eastern time or something. Thanks
Well, just to give a few examples...

A game I purchased recently, which has been out since much earlier this year, had an account issue that made all new players' accounts unusable. This bug persisted for well over a week with zero developer commentary on it.

Another game that recently went free-to-play has queues on their two servers every night. While that in itself is not a bad thing, the queues last for several hours. Heaven forbid you disconnect for any reason.

Another game that's been out for.... well, longer than CoH, used to regularly have unplanned outages. When I say 'regularly', some of the playerbase began to suspect that they were actually planned outages for maintenance that they didn't want to let us know about. It was somewhat suspicious that they happened at regular times during the week, and not at peak hours either. These outages would last between 2-4 hours. 2-3 times a week.


To put it bluntly - if you're going to play a massively multiplayer online game you really have to expect downtime for maintenance on a regular basis. The team at Paragon Studios has been pretty good about giving us advance warning about this as well as fixing problems as soon as they can.


 

Posted

Quote:
Originally Posted by Cobalt Azurean View Post
I'm on my day off, and I'm not nearly as remotely bothered by this as the OP appears to be. I usually take this time to read a book or watch some Brisco County Jr. or run errands.

Edit: Or post on the forums.


......! I forgot that's on DVD! *appends Christmas List*


 

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I'm irritated by it a little bit as I had just hit level 48 on one of my characters, and I need to log in so I can put new enhancements in.


 

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Originally Posted by rsclark View Post
Hahahaha. Unless there are some crazy local laws involved, no one who would be doing this kind of work would get a penny of overtime.
....or an ounce of recognition.


 

Posted

Quote:
Originally Posted by Cobalt Azurean View Post
I'm on my day off, and I'm not nearly as remotely bothered by this as the OP appears to be. I usually take this time to read a book or watch some Brisco County Jr. or run errands.

Edit: Or post on the forums.
Ya reading a book also, god forbid, lol. Thanks folks.


 

Posted

Maintenance downtimes aren't nearly as annoying as the threads they create here.

"Oh gee, the servers are down. What am I going to do now? I know, I'll use the time to complain on the forums!"


 

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Originally Posted by Psychoti View Post
Well, just to give a few examples...

Another game that recently went free-to-play has queues on their two servers every night. While that in itself is not a bad thing, the queues last for several hours. Heaven forbid you disconnect for any reason.

Think that's fixed now, logged on last night and queue's were under the 1000 mark, but on a side note F2P definately worked for them especially EUPC side, seems that company did their homework and pushed all out EU advertisement as well as NA. Wish this game would push itself EUside as well, I think they would be surprised at how much interest they would recieve, but considering the last time I see anything about this game was well before Going Rogue there's not much hope for that. Apparently EUPC side are reporting higher figures then when the game actually launched, and the zones are pretty crammed with people, would love to see that here.


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Slazenger, Area51, Area53, Area54, Erruption, Mind Plague, Thresher, Sheath, Broadside, Debt

 

Posted

Quote:
Originally Posted by Psychoti View Post
......! I forgot that's on DVD! *appends Christmas List*
Bruce Campbell FTW.

Amirite?


"Champion (the Community Server... or GTFO) is like a small town where everyone knows each other's names, for better or worse." -kojirodensetsu.
"If all you have is a hammer, everything looks like a nail." - Maslow's Hammer

 

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Originally Posted by DocBenway View Post
....or an ounce of recognition.
Well said!


 

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Originally Posted by rsclark View Post
Hahahaha. Unless there are some crazy local laws involved, no one who would be doing this kind of work would get a penny of overtime.
The US law changed a few years back to end practices in the IT world where everyone was considered exempt. I believe that data center operations guys and girls are now generally considered hourly by law.

Back in the bad old days, even entry level help desk analysts making less than $25k/year were considered exempt. The word from above in those days was that "you work in IT and if you aren't working 50+ hours, you aren't cut out to be in IT". Technically, exempt employees are supposed to get comp time for working wacky overtime, but that never really happened in my experience.


pressure/
grace

 

Posted

6 hours really? I though they said 2 hours


 

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Most weeks it's 2 hours. Patches are often longer. 6 hours is normal for a major content publish, which this is.


 

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Just another point about maintenance effecting EU playing time,the suggestion by the OP about a 3am start time would still screw the EU players as it would mean the servers would go offline at about 8pm and be down for the rest of the night. Think I have got that right taking into account the time difference please correct me if I am wrong.


Prof Radburn controller,Celtic Ice Maiden,blaster,Miss Knockout scrapper,Mistress Davina controller,Stone Hart,tank Split Personality PB.Queen Lostris controller,Fridgid Mary blaster,Shocking Fire blaster Future Elfling defender, Little Weed controller,Capo Angelo MM, Commander Buzzsaw MM, Justice Tank tank all 50,s

 

Posted

Quote:
Originally Posted by Aett_Thorn View Post
Well, if they're salaried, then no, probably not. But if they're hourly, then yeah. also, I know that if I asked my salaried people to come in at 12 am and stay until 6 am, they'd be pushing for some extra compensation, and I don't think Dunkin Donuts would be enough.
Programmers are paid hourly sometimes? Jesus, that seems like a horrible mistake for a business owner.


Blue: ~Knockback Squad on Guardian~
Red: ~Undoing of Virtue on [3 guesses]~

 

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Originally Posted by LostHalo View Post
Programmers are paid hourly sometimes? Jesus, that seems like a horrible mistake for a business owner.
I thought they were paid for each line of code that was written.


 

Posted

Quote:
Originally Posted by Heliopause View Post
The production servers are down for maintenance for 6 hours which is annoying. Are other online games down for maintenance for such long periods of time? Also, the US being the bulk of game players why don't they do the maintenance like around 3 am Eastern time or something. Thanks
Yep, other games do have long downtimes.

The Big MMO has maintenance every Tuesday morning, usually starting from 4am PST to 11am PST.

Extended Maintenance days, which usually indicates a patch, or they're adding a new server, hardware issues, etc., maintenance may start around 2am PST instead.

Other Tuesdays, maintenance may be rolling server restarts, which last anywhere from 5 to 20 mins usually.

And then, there are those wonderful Tuesdays when maintenance is not needed and we get uninterrupted service.

Of course, this inconveniences Aussie and NZ players during prime time, but according to the data-mining, Tuesday at those hours is the time when fewest players are online. EU servers have their own maintenance hours.

Someone will always be inconvenienced, somewhere in the world.


 

Posted

Quote:
Originally Posted by LostHalo View Post
Programmers are paid hourly sometimes? Jesus, that seems like a horrible mistake for a business owner.
The programmers are usually done with their contribution by the time a software push is being made.