Discussion: When Do I Get My Paragon Points and Reward Tokens? (VIP)

For what it is worth - I used this explanation yesterday to explain what I /think/ is the deal based on all the info I've gotten here and in my tickets with support. It is fairly simplified and doesn't cover all the possibles, but it's a starting point for trying to figure this whole thing out.

Timeline looks like this:
Sept 13th: Old vet system was retired, old badges converted to the new system and tokens granted based on the conversion of 1 token per old vet badge you had already recieved, 1 per full year paid, 1 per account, and one extra if you'd ever applied a retail box code.

Between Sept 13 and 27th (or 28th - this date is a touch unclear to me): No vet time accrued and no tokens granted - since no veteran system was in place.

Sept 27th (or 28th): Freedom officially launched and the new reward system begins counting veteran time as of that day.

Sept 27th (or 28th) through Oct 27th/28th: no one gets a token or badge for vet time due to no one having accrued a full month of paid time that the new system is aware of yet.

Oct 27th or 28th: the system will have been in place and counting time for one month - IF your account didn't lapse at all between Sept 27th and Oct 27th - you should be seen by the system as being at the one month mark and get a token. AKA - everyone without a lapse gets a new veteran reward date of Oct 27th/28th until and unless they lapse, in which case the date gets pushed back by however many days/weeks/months they are lapsed for.
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So, in a way, we are getting a grant date that is the same for everyone - as long as no one lapses. But it is even more confusing when we keep hearing from support that the vet tokens follow the same schedule as the old veteran system.

Why can't the new vet system understand things the way the old system did when it was implemented? Sure, there were bugs then with people getting all their past paid time converted to vet rewards - but it was proven once that our past paid time would count in a new system after all - CoH didn't launch with veteran rewards, so many of us have been through implementation of a new veteran system and likely assumed this new system would be implemented in such a way as to count all our paid time - not just time since the new system went into place - so why exactly does the new system not take into account all our paid time and instead have its own accounting of vet/paid time starting from the official release of Freedom and not counting the fact that if we were in the headstart WE HAD PAID FOR SUBSCRIPTION TIME that should have counted for vet rewards? Most of us complaining about no token here haven't had a lapse in payment, we paid for that time and now we're not getting vet rewards for that time?

I get that assumptions are bad, but no one ever said to us that we wouldn't get vet time accrued between our last pre-Sept 13th veteran badge and the official launch for Freedom that let free players in. For some people, they were a single day away from getting their next 3 month badge, or their next annual badge on Sept 14th - with the system counting fresh from launch of the new system, does that mean no one gets their next annual badge until Oct 28th, 2012 at the earliest? Since no one will have 1 year of paid time in the new veteran system until then? If that is the case, I know a number of people who will be extremely unhappy. I was two weeks away from my next 3 month vet badge when the headstart began, I will be nearly a month overdue in getting that badge/token by the time Oct 28th rolls around and I'm steamed enough about that - I can't imagine losing out on a yearly token too simply because CoH Freedom launched a few days/weeks earlier than someone would have gotten that accrued in the old system and thus effectively get screwed out of that token for a year as a result.

If support is telling us the right info and the new system counts things entirely based on time since Freedom's official free player launch - then there's a BIG issue here with most of us who had time accrued towards another year, or another three month badge in the old system. We won't even get into the 'paid upfront when we pay for a month' vs 'paid after we've played out the paid month' difference - others have stated what I would on that front already.

Great, I forgot the year token.

The year badge/token is actually the one I'm least concerned with. The system should be accurately figuring that out. On the other hand, it should be on the account page already, with no excuses. This is something that requires nothing from the Paragon Studio's development team for.

Why the monthly Paragon Rewards, Paragon Points, or Server Transfers have to do anything beyond checking if the account is active has yet to be explained. It should be as simple as your billing date comes up, here are your rewards: 1 Transfer Token, 400/550 Paragon Points, and 1 Paragon Reward Token.

If it is more complicated than that, someone needs to be reprimanded and told to simplify it. The also need to come to the players and apologize for all the confusion.

Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters

Yet to receive this month's token. Bought 400 pts last night for the Halloween Pack, did not receive a token. Will not be buying more pts. I had 37 tokens granted at the start of Freedom, spent all 37 tokens. Have not checked if a point token was granted overnight.

I had 28 tokens, then I bought enough points to get 3 more (31 total) and this account was opened on the 12th, but the billing cycle is set on the 19th...

So, the 20th and still no token for this month.

What gives?

So if I, as an example, lapse from a billing date of the 10th to the 12th, then my token would come on the 30th instead of the 28th?

It would be better to just resync to the billing dates, as the devs were telling us the reward tokens would be from the beginning.

...and now Support closed my ticket without a response.

They just want us to spend money on points in the shop to earn the tokens. The delay was done on purpose to push us into spending more money on the game.

So I got a better response... after I reopened my ticket and got the usual response from someone who hasn't actually read the question and then escalates as soon as you point that out to them*

Same info as others have gotten about it being the 28th (or a calendar month later if my account wasn't active when Freedom launched) but also the first line of the email tells me it works on the same schedule as the old Vet reward program.

I think we all know by now that it does not. I've asked again for my specific account details.

* is it just me? In game GM support has been great but the couple of times I've had an out of game support ticket the entire experience has been utterly awful

I'm getting my vet token two weeks late in this way.

I'm locked in to January yet, so if I decide to not re-sub on 01/15 (highly likely given my financial situation at the moment), do I not get the award token that should be awarded on the 01/28?

Just to add another datapoint:

Today is my billing date, and no Reward Token. I no longer have access to what my Vet Reward date was, since that information was removed from the Master Account page and from the Vet Badges (at least those that were re-awarded at Head Start do not have the tooltip declaring when they were awarded). I did not have the foresight to believe I needed to screenshot my account page like others have.

Also, no Paragon Points. This wasn't unexpected, as I got my PPoints on the 12th for some reason.

Actually, neither of these were unexpected as I am fairly certain everyone is waiting for the 28th to get the Reward Token (with the possible exception of new VIP accounts created after Freedom launched).

Just reporting in with how things are working for my account.