Discussion: When Do I Get My Paragon Points and Reward Tokens? (VIP)

I'm no one official, but I think this is what happened:

Those of us who were subscribed before I21 are viewing the start of Freedom with the VIP Headstart on the 14th. Paragon is viewing it as when free-to-play actually started on the 28th. When Freedom officially launched (in their eyes) they reset everyone's vet reward date to that day, so if you had an active account before free-to-play became available, your vet reward date is now the 28th.

I would say, though, that if you were due to receive a new veteran badge under the old system between September 14 and September 28 but haven't gotten it, then you are probably owed a token. My guess is there was a glitch with the fact that they were technically using no system at all for those two weeks because they'd stopped the old veteran system but hadn't officially started the new Paragon Token system, since the new system wasn't planned to start counting until free-to-play was available.

Not sure if anyone else has recieved the same e-mail, but for what it's worth I was told that if i hadn't let my account lapse through freedom I would receive my 1st Reward token on 28th October, if I renewed my account after Freedom it would be 28th November. Yet my billing date is the 14th of the month, try and work something out of that?

Am I the only one looking for the words "we were wrong", "we screwed up", "we are actively working on it"? When I read something along the lines of "We have not posted a new update regarding this situation as we are still awaiting clarification regarding certain aspects" means nothing to me. That's just a delay tactic. That's talking around the issue. By all means, thanks for *finally* chiming in, but you've yet to actually say anything.

Many things have failed here; the communciation, the implementation, and the corrections (and by things that have actually been said, the corrections the players are asking for, questioning, and demanding are only perceived and not a shared sentiment by the Rednames). There is no talking around any of that. Stuff has to actually happen. But stuff can't happen if it isn't actually owned up to. If you (Paragon, NCSoft, Rednames) don't think anything is wrong, say so. If you do think something is wrong, say so. Either way, stop talking around it and get your stories straight.

I've already forgotten about most of you

Well since it has been over a month and no tokens. Why not just give everyone a token now, and continue to fix the problem. The worse thing that would come of this is some people may get a free extra token, but you keep your PAYING customers happy. Come on people even the shift manager of McD's knows when to give out a free fry or soft drink.

The server transfer token grant script is working properly.

Use that script for all of the VIP rewards, please.

Quote:

Originally Posted by Dispari I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.

I really wish I'd taken screenshots of my rewards. I remember receiving 39 Tokens at launch. I might be wrong, but that's what I remember. I spent 34 of them, hanging on to the rest to wait to see what the rotate period would be for tier 9 rewards, so I wouldn't spend them on the Celestial pieces and not have them for something I wanted more. I checked my Tokens and Paragon points frequently (maybe once a day or every other day) to see if I got a new Token or new points, and never noticed any being awarded.

On Oct 9th, I bought 400 points (thinking I'd need to wait until the 28th to get my next stipend, but I got them early on the 13th or whenever that was). Now, I'd been reading the threads and saw that people had been having problems getting reward tokens, so I made sure to check the number of tokens I had remaining: 5 (I wish I'd taken a screenshot with the store open at the same time to show my total points). I purchased the points. I did not get a new token for the first-time point buy. I'd read on the forums that sometimes tokens take a few minutes to reward, or show up after logging out and in again. So I waited 10 minutes, saw no new token, and logged out and in again. No new token. I played for a while longer, and logged out at some point for at least an hour. I logged back in and still hadn't received a new token. At this point, I sent a petition about the missing token.

Customer support's first response was to tell me that I had 39 total tokens, and 5 remaining. They didn't tell me how many I should have, just what I had, which I already knew. I replied, explaining the information above (that I remembered being given 39 at launch, checked my remaining amount before buying points, and never received another token after buying them). I also gave some erroneous math based on the Paragonwiki article that claimed 39 was the max you could have at launch (37 for 90 month vets, +1 for having an account, +1 for a retail box). They replied saying they were investigating. 5 days later they told me that I had the correct number of tokens-- that I'd only reached the 87 month vet status for 36 tokens, +1 for having an account, and +1 for the retail box for 38, and +1 for the first time point buy makes 39. At this point I realized that Paragonwiki was wrong, and 87 months was the maximum vet reward status you could have (April 28th being the earliest you could subscribe, which is when I did, making your 87 month badge be awarded on July 28th, and the next one due on October 28th, well after Freedom launched and ended the old vet reward system). That was embarrassing, of course, but it didn't explain my 39 Tokens at launch or the lack of a new token after buying points. So I replied and said that yes, I only had 87 months, but there was one more thing-- supposedly we were supposed to receive a Token for September, and we received it at Freedom's Launch, which adds up to 39. Then I should be getting the one Token for the purchase, which I didn't get. That was over 3 days ago now, and I'm waiting for a response.

At this point, I see four possible options:

1) I didn't get the Token for the point buy.

2) My memory is faulty about the 39 points at launch (which I could believe, I didn't expect that there would be problems, so I never made a big point to remember it specifically), and about the number of tokens I had both before and after the point purchase (which I will argue to the death about unless I see some kind of transaction and point grant history due to my deliberate checking before and after).

3) My memory is faulty about the 39 points at launch, and I actually got 38. At some point between Freedom's launch and Oct 8th, I received a Token without noticing it (has anyone received a token since launch without buying points, though? I thought they hadn't). I still didn't get the Token for the point buy.

4) There was no Token for September, and I was for some reason erroneously granted the first-time point buy token at Freedom Launch, explaining why I had 39 at launch when I should have had 38, and why I never received one for the actual point buy.

So I have these three questions: were we really supposed to receive an extra token for September? How many other people who have been subscribed since April 28th, 2004 received 39 tokens at Freedom's launch, and how many received 38? Did anyone receive a Reward Token between launch and October 8th without buying points?

Update on mine:

12 minutes after making my last post, I got the generic reply that says tokens are calculated from launch day, and that I'll get my next token grant on October 28th. This unfortunately has nothing to do with my problem, which is the lack of a token granted from my first point purchase.

For those interested, I was just told by Customer Service that the developers are working on having Paragon Reward information displayed in your account information. Hopefully this means we'll be getting a log of Token grants just like our current log of Point grants. That should help us understand what is going on, and help them with fewer support tickets.

I was also told that Reward Tokens for subs are still granted at the end of a played month, not at the beginning, and since the schedule started on September 28th, there was no point granted in September.

I also want to say that I feel this should be changed to granting at the beginning of a subscribed month, if at all possible. The intent behind Paragon Rewards, as opposed to Veteran Rewards which were for played time, is clearly as a reward for spending money on City of Heroes. Buying points grants Tokens on the spot, and the original goal was to grant all Tokens on the spot for multiple months when you paid for your subscription (but this wasn't able to be done for technical reasons). So it doesn't really make a lot of sense to have to wait a full month to get your token if you subscribe, due to the obvious intent.

Also, given that you are subscribing, and they want to encourage you to subscribe, it makes more sense to have the token to use during your subscribed time, than it does to have it after your subscribed time. If someone is playing City of Heroes for things like Incarnate trials and other features that they are locked out of when their subscription expires, what sense does it make to give them the token for use when they are no longer interested in playing the game because they don't have access to those features?

I just wanted to make that point. Perhaps that, too, is being prevented by the same technical reasons, and hopefully they are working on changing it.

So as of now we get our tokens at the end of the month?

I would think since buying points gives you tokens that day. that paying your subscription could be done the same way. You pay 15 bucks for the 1200 points to get the token by points and subscription cost 15 so why not just link the tokens to your ncsoft account payments so that every 15 dollars you get tokens and when it is a subscription you get your additional benefits. The problem may lay with ncsoft not allowing this but that seems unlikely.

I guess it depends on how they monitor the points purchased amount and if it uses the ncsoft or an in game mechanic.