Street Justice and general points refunds.
By
Ad Astra,
Posted on: 2011-10-05 09:31 in CoH and CoV General Discussions
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Im a Chef|
Originally Posted by Prof_Radburn
Originally Posted by Shubbie
TO me this set was NOT worth me There are many people who do like the set,would you expect your money back after you had eaten a burger and found a piece of onion in it,I doubt very much that you will get the refund that you want. |
I KNOW you would get your money back, and probably a new burger too.
Not everyone is going to like every offering.
I actually let myself get distracted and lost sight of what Im trying to do.
How StJ performs or what makes it good or bad is irrelevant. Good, bad or ugly some will like anything some wont.
There needs to be recourse.
Boycott Ncsoft if they close down Coh.
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Probably a 3 day refund policy, but I dont feel strongly one way or another about deletion or lock.
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Originally Posted by Ironblade
And when you tire of playing the character, get it refunded again? No. It has to be deletion or nothing.
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Boycott Ncsoft if they close down Coh.
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I think I will|
Originally Posted by Calash
What we need is an easy to access test chamber that allows people to see how things work/look. Heck...turn a section of Pocket D into "Nulls Nest" where you can respec and play with powers at will, but there is no impact to the real world.
Sure the test server does that but is it really the best option for non-forum players? To OP: Support ticket is the best option. I would not expect a refund but it never hurts to ask. |
If I really really was upset, I would charge back the point purchase, I know credit cards will back the customer on this over the game company, I did it before to another company that did tick me off to that point.
But it does create a bit of a mess.
Boycott Ncsoft if they close down Coh.
Not really bothered to much by the spending of points atm. What I am waiting for is the next issue, if it seems skimped out and most things being made only purchasable via the store then I will be pissed and most probably hang up my VIP account. But the odd powerset to purchase isn't really much.
Too many 50's to list here's a few you may know.
Slazenger, Area51, Area53, Area54, Erruption, Mind Plague, Thresher, Sheath, Broadside, Debt
Lothic, you are correct in some things.
But there MUST be player recourse or it will cost them more in the long run.
Boycott Ncsoft if they close down Coh.
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And would probably get you banned.
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Originally Posted by Shubbie
I think I will
If I really really was upset, I would charge back the point purchase, I know credit cards will back the customer on this over the game company, I did it before to another company that did tick me off to that point. But it does create a bit of a mess. |
Duo MoITF - 26:06 | Duo MoKahn - 25:50 | Duo MoLGTF - 29:34 |
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And then NCsoft will simply lock your account for your efforts. Trust me when I say they don't take very kindly to people charging back purchases like this. But if you don't believe me go ahead and knock yourself out with that.
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Originally Posted by Shubbie
I think I will
If I really really was upset, I would charge back the point purchase, I know credit cards will back the customer on this over the game company, I did it before to another company that did tick me off to that point. But it does create a bit of a mess. |
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My understanding is that a player initiated charge-back gets the account permanently closed. Of course this is just hearsay. I don't know anyone who has done this.
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Originally Posted by Shubbie
If I really really was upset, I would charge back the point purchase, I know credit cards will back the customer on this over the game company, I did it before to another company that did tick me off to that point.
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Not only must be recourse but there already IS methods in place to do this. Your problem is that you really don't have a very strong case to make to the Customer Sevice people. Saying "I want my money back because feature X doesn't work in live the way it worked in beta" is NOT a legitimate excuse and never should be for anything. *shrugs*
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Originally Posted by Shubbie
Lothic, you are correct in some things.
But there MUST be player recourse or it will cost them more in the long run. |
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Since the credit charge card was for purchasing points, and those points were delivered to you without incident and exactly as advertised, I'd be surprised if you'd have a leg to stand on with regards to a chargeback.
What you do with those points once you've purchased them has nothing to do with the credit card company and is entirely down to you.
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Issue is also it can be done with things not like this.|
Originally Posted by Lothic
And then NCsoft will simply lock your account for your efforts. Trust me when I say they don't take very kindly to people charging back purchases like this. But if you don't believe me go ahead and knock yourself out with that.
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I mean, the powerset is something that's easily identified on your account, they could in theory relock it.
But with the same PP you can buy things you can sell again on the in-game market like recipes. When you sell that the product you bought with PP is gone and nobody is gonna make an effort to tranceback what you did with it and what they need to retrieve.
For this reason all chargebacks are handled the same which is indeed banning/account locking/whatever you wanna call it.
Duo MoITF - 26:06 | Duo MoKahn - 25:50 | Duo MoLGTF - 29:34 |
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I believe there is something in the new EULA about back-charging/refunds.
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Originally Posted by Ironblade
My understanding is that a player initiated charge-back gets the account permanently closed. Of course this is just hearsay. I don't know anyone who has done this.
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pohsyb: so of all people you must be most excited about the veats
Arachnos Commander: actually, I am
pohsyb: I mean you kinda were one already anyways ^_^
Arachnos Commander:
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It's not hearsay - it ACTUALLY happened to me a couple of years ago. |
Originally Posted by Ironblade
My understanding is that a player initiated charge-back gets the account permanently closed. Of course this is just hearsay. I don't know anyone who has done this.
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Long story short: I tried to use Paypal to pay for a Booster Pack while I was on a long overseas business trip. Paypal got excited and decided that overseas purchase was suspicious and decided unilaterally to charge back my money in order to "protect" me. Before I knew it NCsoft locked my account because from their point of view I tried to pull my money back from them. It took a better part of a week to get my account unlocked.
So yes it can and will happen.
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Originally Posted by Commander
I believe there is something in the new EULA about back-charging/refunds.
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| YOU ALSO ACKNOWLEDGE THAT NCSOFT HAS NO OBLIGATION TO REFUND ANY PAYMENTS, IN WHOLE OR IN PART, RELATED TO AN ACCOUNT WHETHER OR NOT SUCH PAYMENTS WERE MADE OR AUTHORIZED BY YOU, FOR ANY REASON WHATSOEVER, INCLUDING BUT NOT LIMITED TO INTERRUPTION OR UNAVAILABILITY OF SERVICE (SEE ALSO SECTION 10). YOU ACKNOWLEDGE, AND FURTHER AGREE, THAT NCSOFT MAY, IN ITS SOLE AND ABSOLUTE DISCRETION, TERMINATE UNDER THE PROVISIONS OF SECTION 3(c) ANY ACCOUNT RELATED TO ANY ATTEMPT TO OBTAIN A REFUND OF ANY PAYMENTS |
Duo MoITF - 26:06 | Duo MoKahn - 25:50 | Duo MoLGTF - 29:34 |
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Sorry you don't like it.|
Originally Posted by Shubbie
I am EXTREMELY unhappy with this.
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I doubt I'll ever be a first-day purchaser of a powerset. I lack the "gotta have it now" piece of my brain, and would prefer to wait and read reviews and figure out if it sounds like something that fits with my playstyle.
You pays yer money, you takes yer chances.
My postings to this forum are not to be used as data in any research study without my express written consent.
Yeah they can close the account, but they would loose a paying customer who has been with them for 7 years and I would loose my account.
But I would still get the money back.
But again, not good business.
You never want to loose a customer for stupid reasons, and not offering a refund even if the customer is wrong is one of them.
Boycott Ncsoft if they close down Coh.
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Given this, why did you buy it sight unseen on the day it came out? I've seen your name around the boards & so I figure you've been around long enough to know that there are awesome players out there that are manic enough to provide these details. |
Originally Posted by Shubbie
But buying a set without knowing what you get because they choose to hide the power numbers in the most obscure place possible
Not right. Different people will have different opinions. TO me this set was NOT worth my money. |
If you had waited, you could have seen these details & made an informed choice. Instead you chose to make an uninformed purchase on the day of release, are unhappy about it & are demanding a refund?
Jeeze-louise! Take some responsibility for your own foolish choice!
Learn from your mistake!
(BTW: This is me assuming you're a responsible intelligent adult, if I thought otherwise, I wouldn't have bothered to respond.)
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yep.|
Originally Posted by TriAngel_EU
And would probably get you banned.
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RMT sellers use a similar tactic, which is why to my knowledge NCSoft takes attempted charge backs VERY seriously.
Whether what I've read about is true or not, I'm not sure.
But I sure as hell WOULD NOT bet my account on it.
Shubbie, YMMV.
EDIT: Good to know I wasn't imagining things.
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Conversely if you want to throw away a 7 year old account and all the fun you've had with the game over a disagreement concerning a few dollars then more power to you.
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Originally Posted by Shubbie
Yeah they can close the account, but they would loose a paying customer who has been with them for 7 years and I would loose my account.
But I would still get the money back. But again, not good business. You never want to loose a customer for stupid reasons, and not offering a refund even if the customer is wrong is one of them. |
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NCSoft bans your account if you do that FYI. I believe its in the EULA agreement.
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Originally Posted by Shubbie
I think I will
If I really really was upset, I would charge back the point purchase, I know credit cards will back the customer on this over the game company, I did it before to another company that did tick me off to that point. But it does create a bit of a mess. |
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They've already had 7 years of payments from you. Avoiding system-wide problems with Credit Card provider trumps losing one customer.|
Originally Posted by Shubbie
Yeah they can close the account, but they would loose a paying customer who has been with them for 7 years and I would loose my account.
But I would still get the money back. But again, not good business. You never want to loose a customer for stupid reasons, and not offering a refund even if the customer is wrong is one of them. |
If a credit card provider identifies PS/NCsoft as fraud prone, guess what happens to being able for ANY OTHER player using said card company to pay for the game. Soooo, no if they DIDN'T ban you, they could be putting A LOT at jeopardy.
In this case they have more to lose from keeping you after the charge back, than by banning you.
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Shubbie, you've been making that threat for the last seven years. It loses its weight when you keep throwing it around.
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Originally Posted by Shubbie
Yeah they can close the account, but they would loose a paying customer who has been with them for 7 years and I would loose my account.
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Originally Posted by Arcanaville
Samuel_Tow is the only poster that makes me want to punch him in the head more often when I'm agreeing with him than when I'm disagreeing with him.
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I already said Im not upset enough to do the chargeback, but it is an option that some players may take.
Im sure they dont want to be dealing with all that.
They need a refund system to deal with unhappy players in their house instead of someone else's.
Which has been my point all along
Boycott Ncsoft if they close down Coh.
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Except I said right from the start Im not unhappy enough to do this.|
Originally Posted by Samuel_Tow
Shubbie, you've been making that threat for the last seven years. It loses its weight when you keep throwing it around.
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But it is a possible option.
Actually I usually just threaten cancellation which I did do, I was upset enough to cancel and put that as a reason.
Boycott Ncsoft if they close down Coh.
Also if someone later changes their mind or the powerset is changed to be better, you could purchase again and it could be unlocked.
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