Any update on servers 'dying'?
By
akarah the hunter,
Posted on: 2011-09-01 10:28 in CoH and CoV General Discussions
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So, just out of curiosity, what WAS the actual problem with the new hardware?
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Originally Posted by Zwillinger
To give you guys a bit of insight;
Today/tonight was the result of issues with new hardware. While we certainly would loved for everything to have worked directly "out of the box", unfortunately that didn't happen today. We've been working to resolve this ASAP, and only brought all servers offline when we were sure of a solution. Myself, the server engineers, both here and in Austin, are all working around the clock until we resolve this. I'll keep you all updated should more information become available. |
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Someone thought hammers were appropriate tools for CPU installation. |
Originally Posted by FloatingFatMan
So, just out of curiosity, what WAS the actual problem with the new hardware?
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*shrug*
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I dunno. Dumping it in molten steel works pretty dang quick too.
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Originally Posted by Memphis_Bill
Pfft. Pretty sure explosives are still faster.
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By the time you get the explosives set up, the engineer can clean up his temporary files with "rm -rf / *~", fixed the resulting blank drive by plugging the power in backwards, eliminated the resulting smoke with a dry-chemical extinguisher, and then left the resulting mess for the day shift to find.
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Originally Posted by Memphis_Bill
Pfft. Pretty sure explosives are still faster.
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Originally Posted by Hyperstrike
I dunno. Dumping it in molten steel works pretty dang quick too.
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When in doubt, C4.
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Here's the thing - when I log into City of Heroes, it's to play a specific character. If I can't play that specific character, I'll play another game entirely. Technical difficulties are one thing, and they're perfectly understandable, but suggesting I upset my comfort as a response is quite another and not in the slightest tolerable. As was said lower down, if I can't play the character I want on the server I want, then to me, the entire game is in downtime, because I don't want "the entire game," I want that specific character on that specific server.
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Originally Posted by Hyperstrike
This is one of the reasons why the multi-server environment is so nice. You are not prevented from playing the game if your "home" server is having issues.
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Originally Posted by Arcanaville
Samuel_Tow is the only poster that makes me want to punch him in the head more often when I'm agreeing with him than when I'm disagreeing with him.
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Because the Devs hate you.|
Originally Posted by Dare-j78
Why is the only server that matters not online??!!
Youd think theyd fix the one with the most people therefor customers first. |
Not anyone else, just you. They specifically go out of their way to target you and only you as much as possible, you're that important. You should feel honoured they brought everything down, just to spite you.
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Originally Posted by Zwillinger
GG, I would tell you that "I am killing you with my mind", but I couldn't find an emoticon to properly express my sentiment.
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Originally Posted by Captain_Photon
NOTE: The Incarnate System is basically farming for IOs on a larger scale, and with more obtrusive lore.
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Well from what I recall, the Live Servers are actually run as Shards on A Server.|
Originally Posted by Dare-j78
Why is the only server that matters not online??!!
Youd think theyd fix the one with the most people therefor customers first. |
Beta and Test have their own Server/Shard Setups, hence the 3 Clients required to access all three.
So when you say...
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Originally Posted by Dare-j78
Why is the only server that matters not online??!!
Youd think theyd fix the one with the most people therefor customers first. |
I believe they could of restarted your Live Server Shard sooner if they had purged/wiped all the character data associated with that Shard (More Players = More Data to load.), but I believe it would of been more players than yourself complaining then.
Nuff Said...
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I see it as akin to how I personally also don't particularly want to play all of the game. If I don't want to team, or PVP, or play with prices on the Market, then I can hardly throw stones at those who don't want to leave their home server.
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Originally Posted by Samuel_Tow
Here's the thing - when I log into City of Heroes, it's to play a specific character. If I can't play that specific character, I'll play another game entirely. Technical difficulties are one thing, and they're perfectly understandable, but suggesting I upset my comfort as a response is quite another and not in the slightest tolerable. As was said lower down, if I can't play the character I want on the server I want, then to me, the entire game is in downtime, because I don't want "the entire game," I want that specific character on that specific server.
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On one hand I agree that if you "self-limit" yourself to only playing on one server then you have accept the possibility that if that server is down you're going to be out of luck.|
Originally Posted by Hyperstrike
If INSIST only ONLY playing on ONE PARTICULAR SERVER that's having issues TOUGH *BLEEP*ING *BLEEP*! Maybe if you threaten to hold your breath it'll help.
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On the other hand for the last 7.5 years I've been playing roughly 90% of the time on Virtue and I think I can count on maybe 1 or 2 fingers the number of times I've ever sat down to play and been in a situation where Virtue was down but other servers were up.
Sure it sucks when any servers are down for any reason. But I honestly think people like you and Clouded, who are on opposite sides of this issue, are -both- overacting to this unfortunate situation. *shrugs*
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Group A play on specific servers and then complain when they are down. They get called out on this by group B saying they could be playing on other servers. Group C says servers are dead and asks when are the servers going to be consolidated. Group B counters saying they like it where they play and don't want to play on those other servers.
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The funny and sad part of this is I know what server you play on based on this line alone. As somebody who's main server is Freedom, it's attitude like this that makes me play more and more on other servers.
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Originally Posted by Dare-j78
Why is the only server that matters not online??!!
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Nice answers Uberguy and Army_Amp I appreciate those. Each person's play style is different and should be respected.
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No. There's nothing wrong with it. But nerdraging on the devs because of technical difficulties precluding you from playing said characters is something entirely different from "I want to play this character at this time".| There's nothing wrong with wanting to play a specific character, or on a specific server. MMOs are about investment in characters. It's an option to spread that investment around, but it is completely reasonable to focus that investment in fewer characters or in a specific place. Consider this example: how many people do you think have a dedicated badge character on every server? |
The former is happening, not the latter.
This is the crux of the issue at hand.
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Would just like to thank Zwillinger, Avatea, Beastyle, Freitag, Positron, Tunnel Rat, TheNet, Dark Watcher, Jay, Arbiter Bacon and Arbiter Whiteboard for being entertaining on ustream during the down time. You didn't have to do it but you did it regardless. In fact, I got so caught up in watching that I forgot to watch Torchwood!
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No. While the initial problem is, yes, the hardware is causing problems. The initial argument was simply "I can't get in and play. We're owed something."|
Originally Posted by Amy_Amp
The problem in this case is hardware. I think saying a player is the problem when they aren't willing to make a new character on a server they don't intend on playing on versus playing another game is idiotic.
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Then, when the servers started coming back up and having problems, those ragging on the issue shifted gears into "I can't play *THIS* specific character! We're owed something."
Maybe I just need to grow a thicker skin, but my tolerance for this kind of childishness is quite low.
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I'm not sure why it's a surprising or really problem worth mention that the two are linked. Wanting to play a character at a given time and being unable to due to technical difficulties naturally leads to disappointment. Some people have expressed that disappointment in ways that I do consider overboard, and that may be worthy of comment. That said, I don't think the devs deserve some exemption from our expectations of available service because they experienced technical difficulties. Technical difficulties is an explanation, not an excuse.|
Originally Posted by Hyperstrike
No. There's nothing wrong with it. But nerdraging on the devs because of technical difficulties precluding you from playing said characters is something entirely different from "I want to play this character at this time".
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It's the job of at least some of the folks at Paragon/NCSoft to avoid technical difficulties when doing things like this. It's understandable that they are not perfect and sometimes will experience difficulties anyway, but let's face it - when that happens they have failed at their job. I work in IT. No one expects me or my team to be perfect, and our system up-time targets reflect that. When we screw up, though, we still take a hit on our reviews, and quite possibly our financial reward at the end of year, even if we make our uptime targets. Outages are allowed, but that doesn't mean they're forgiven.
Edit: If your rebuttals are focused at the people who want compensation for this, I have no problem with that. If so, though, I think your arguments against that have fallen down a slippery slope into territory that are making other people, whether or not they actually demand compensation, say "hey, that doesn't sound right". That's certainly where I'm coming from.
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Okay let me be a bit more specific.|
Originally Posted by Samuel_Tow
No, actually, the problem is you being a belligerent jerk. If you're not interested in having an actual discussion even when you're offered an argument in civility and will instead elect to throw insults in my face, then you're not worth debating with at all.
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I'm using "you" in a non-specific manner (at least in my reply to you Sam).
I'm saying that, if the game still gives these players options. The fact that THEY *CHOOSE* not to exercise these options returns the onus of the issue to them.
I'm not denigrating them for wanting to play in a singular style. But raging about it, demanding compensation, etc, when other options are still open to them is just poor form.
As to me being a belligerent jerk. How's that any different from every other day of the last 38 months?
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The servers are back up. Wasn't sure if you folks were aware. They've been up since like... midnight.
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Oh agreed! I think, at the very least, they need a review of their implementation policies and procedures. "Just toss in this new hardware and HEY PRESTO! DEAD SERVERS!" is a really craptastic way to try out upgrades.|
Originally Posted by UberGuy
That said, I don't think the devs deserve some exemption from our expectations of available service because they experienced technical difficulties. Technical difficulties is an explanation, not an excuse.
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It doesn't preclude me from being sympathetic. I've been in hardware transition situations where there WAS massive testing, yet when it was brought to the live setup, stuff blew up in my face (there IS a reason my company's naming scheme is "Horror and Monster movies").
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| It's the job of at least some of the folks at Paragon/NCSoft to avoid technical difficulties when doing things like this. It's understandable that they are not perfect and sometimes will experience difficulties anyway, but let's face it - when that happens they have failed at their job. I work in IT. |
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| No one expects me or my team to be perfect, and our system up-time targets reflect that. When we screw up, though, we still take a hit on our reviews, and quite possibly our financial reward at the end of year, even if we make our uptime targets. Outages are allowed, but that doesn't mean they're forgiven. |
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| Edit: If your rebuttals are focused at the people who want compensation for this, I have no problem with that. If so, though, I think your arguments against that have fallen down a slippery slope into territory that are making other people, whether or not they actually demand compensation, say "hey, that doesn't sound right". That's certainly where I'm coming from. |
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There is no "Morally superior" here. Hell, look at YOUR first response to ME - "Terribad suggestion. But I'm sure you wouldn't understand." |
Originally Posted by Clouded
Look Bill, we obviously aren't liked-minded. You seem to enjoy playing any character no matter the level range or server. I do not. I want to play specific characters and make progression on those characters. If I cannot, then I will complain about this inability.
It's my right as a paying customer to let the service provider know when I am unhappy about the level of service I am receiving. Please stop trying to act morally superior here. This isn't a case of 'just playing,' but a case of I want to play the characters I WANT to play since I'm a paying subscriber. |
What was my suggestion? "Roll something on another server so you can play, then." Y'know, not knowing YOU PERSONALLY, reminding you that you CAN do that and blow off steam by beating up stuff on THAT server (and, who knows, making some other friends) while you wait for your main to come up. That the game was available, and you could take advantage of it.
Now, you COULD have said - basically what Sam did. Really, I read his post and went "Oh. Makes sense. Sucks for you, but makes sense." But no, you seem to think I should psychically know your motivations, and decided to be an *** when I didn't. So don't complain about people "throwing stones." You grabbed a handful pretty fast yourself, bucko.
I'll jump back in.
I was working from home yesterday. I took a break and popped onto CoH to check the markets around 9 a.m., "Oh no, server downtime, I forgot. Oh well."
I tried again at lunch around Noon (Central, btw), and they had extended maintenance. "Shucks," I said.
I worked until I was done with the day at 4 p.m. I tried to log on... Still down. "Well, maybe the forums have some answers... Nothing in Announcements, let me check this giant thread in General, maybe it has a Dev response... Nope, just a lot of arguing."
So I went about my evening. I had dinner with my wife, I watched some Futurama, I went to the gym... Then I try to log back onto Infinity at around 8 p.m. STILL. DOWN.
I see the argument about "just play an alt." When I first started playing the game back at launch, I didn't have a home server and I had a lot of ideas for character creation, so I just made 'em wherever the hell seemed to fit (Magic characters on Infinity, particularly heroic characters on Virtue or Freedom or Justice, strong-sounding Tankers on Protector, etc.). But, eventually I found a good group of people on Infinity and it became my home server, where I could ask for some help and have someone willing to respond, where it was relatively easy to form my own teams for complex missions, and where I knew the proclivities of the player base.
So, I took your suggestion and I logged into a character on Virtue, one that was made, oh, 2100 days ago. I turned my LFT flag on and ran a solo mission... I stood around in Broadcast talking about how odd it was that some servers were still down. I started getting lag, and no one had invited me to a team, so I quit to try my home server again. No luck.
I think there is a disconnect here in communication. In MMOs, most people don't play the entire MMO. For instance, I don't play City of Heroes/Villains/Praetorians ALL THE TIME ALWAYS. Currently, I play City of Heroes, on the Infinity server, as a level 50 Blaster named Mercury Avenger. I have the ability to do otherwise, but should it be on me to have to do so if that's not what is particularly enjoyable for me?
No. Should I complain? Sure, why not. These are forums, that's the majority of communication that happens here.
Why should Clouded, Samuel Tow, et al, be lambasted for speaking their minds? This particular instance devolved into both sides slinging things they shouldn't, but originally, I think the defense of the downtime was really short-sighted.
I would be interested in knowing what character(s) and what server(s) Hyperstrike, Techbot Alpha, Memphis Bill, et al, played last night. My inclination would be to believe that they weren't in the pool of those who were forced to look elsewhere for entertainment, so what does it matter to them? How many level 4's were you guys playing last night?
As for me, my intention was to check the Market on Infinity during the day. I couldn't do that then. Later, my intention became to run some trials. On Infinity, they don't really get going until 6 p.m., and they run pretty late, but I have work to sleep and prepare for, so I certainly don't stick around for long.
So, Mercury Avenger, on the Infinity server, wanted to run a BAF, Lambda, and Keyes (if anyone was bold enough to organize it), between 7 and 10 p.m. I couldn't do that, so I just went to sleep.
So, that's a window of 13 hours in which I tried to login to City of Heroes and was unsuccesful. Yay Paragon Studios. You win?
Thanks for eight fun years, Paragon.
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hmm.... Not what I was thinking when I saw the words "Johnny" and "The Man".|
Originally Posted by Rajani Isa
Only Johnny is THE MAN!
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Originally Posted by Samuel_Tow
Here's the thing - when I log into City of Heroes, it's to play a specific character. If I can't play that specific character, I'll play another game entirely.
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