Known Issue: the Online Store
By
Ael Rhiana,
Posted on: 2010-08-17 11:23 in ALL ACCESS Gameplay Technical Issues Bugs
True but returning players or players that played occasionally that have more than 12 on their home server will hit this issue.
Known issue to you, I and the Ocho! but hardly apparent to the vocal majority here.
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So you are a Dev or work for Paragon/NC Soft?|
Originally Posted by Golden Girl
I've heard 30-40 hours as an estimate.
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I honestly wouldn't post rumors on a time frame unless you have real knowledge, because being off can/will cause even more outrage. People have a hard time discerning from rumors or bull that is stated.
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There is a problem when people have to delete toons or switch servers to enjoy content they paid for. Not to mention I cannot access the charater slots I PAID for. Not the slots that come with the expansion, but the $9.99 for 2 slots.
But I do trust Mod 8... I mean THE OCHO... to keep us updated. He says he will.
Like WOW...
Had to actually queu to get in Union server.... Never seen the 3 red balls before...
Can we have a another server to EU??... 
Took today off from work just to get new/revised characters transferred into Prateoria. Since I have no available slots at all on any server, guess I'm screwed for any effort on that today.
Not the end of the world but damn, I've been patiently plotting to do this today.
Messes with my mojo. 
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Originally Posted by The_Finnish
Like WOW...
Had to actually queu to get in Union server.... Never seen the 3 red balls before... Can we have a another server to EU??... |
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Oh yea, when Defiant is also full we go to French or German one...Wooopiee!!
I have a pre-ordered code that I can't apply to get into GR because Account Management appears to be linked to the store as well.
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I left CoX last year.|
Originally Posted by FitzSimmons
True but returning players or players that played occasionally that have more than 12 on their home server will hit this issue.
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*shrug* Why would I stick around after this? I spent eighteen quid that I have trouble finding spare, and ended up having to play Champions Online anyway. I'm not just unimpressed, I'd rather like my money back so I can spend it on something I can actually use.
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It's really not all that bad. Make your toon on another server, then free transfer it to your home when the store is back up.
Not really a huge deal, just annoying until it's fixed.
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how can you make another toon when there are only 2 EU english servers ? and if you have more than 12 slots on each your done for.
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Originally Posted by Mr_Heat_Stroke
It's really not all that bad. Make your toon on another server, then free transfer it to your home when the store is back up.
Not really a huge deal, just annoying until it's fixed. |
Not to be overly critical, but with the foreseen popularity of the game with the launch of Going Rogue (as indicated by the recent forum cleanup), wouldn't it have been a forethought, in addition to the free character transfer service on top of the release of a major expansion, that bolstering of the online store may have been a necessary step before launch day?
I just don't see how this slipped by the development or net opps teams.
I also always thought the implementation of purchasing characters slots (as a dependent symbiotic relationship between the online store and the database server) was poor - but perhaps there wasn't a better way to do it?
Edit: I would hate to suggest it, but perhaps there needs to be a way to prevent the "freename" exploit that goes along with free transfers. Not sure how much it hammers the online store, but suspect that two transfers per character (x) number of character (x) number of players is probably detrimental the load of the online store.
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I figured out the workaround as well, but it's still frustrating. Extra slots we have unlocked should be untied from the store, or they need to make the store more stable (this happens a bit too often, especially when you really want those slots... this is the 4th or 5th time I haven't been able to use a newly unlocked slot due to the store being down, and I have long stretches where I don't play). I know that's probably tough, but my account knew I had access to GR after putting in the code, but my extra two slots were nowhere to be seen. Something in there is not tied to the store, and it would be nice if slots weren't as well.|
Originally Posted by Mr_Heat_Stroke
It's really not all that bad. Make your toon on another server, then free transfer it to your home when the store is back up.
Not really a huge deal, just annoying until it's fixed. |
Anyway, thanks for the heads up, Ocho. Hope it happens sooner rather than later.
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I'm confused about whether this constitutes a stab in the back or just a garden variety slap in the face?
=P
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Perhaps that's what they've been doing for the past months, or longer. It's not like this is the first time the online store has gone down, and I'm sure they're doing more than just hitting the reset button each time.
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Originally Posted by Obsidius
Not to be overly critical, but with the foreseen popularity of the game with the launch of Going Rogue (as indicated by the recent forum cleanup), wouldn't it have been a forethought that, in addition to the free character transfer service on top of the release of a major expansion, that bolstering of the online store may have been a necessary step before launch day?
I just don't see how this slipped by the development or net opps teams. I also always thought the implementation of purchasing characters slots (as a dependent symbiotic relationship between the online store and the database server) was poor - but perhaps there wasn't a better way to do it? |
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Maybe a stab in the face?
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Originally Posted by Nethergoat
I'm confused about whether this constitutes a stab in the back or just a garden variety slap in the face?
=P |
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Maybe its a stab in the face or a slap in the back, or a slap on the back.. but that is a good thing... This is confusing!
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Originally Posted by Nethergoat
I'm confused about whether this constitutes a stab in the back or just a garden variety slap in the face?
=P |
Am I the only one that expected launch day trouble? Yeah I would love to be able to make a new toon to try out the new area, but this happened when i17 came out too. Just think of this as an extended beta and it's not so bad. It will get fixed. We will get our slots back. We will be able to make new toons.
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Why not just get rid of the dependency altogether? I agree with Obsidius and I've seen it suggested before but possibly never acknowledged.
Our toons beyond the 12th slot don't go away so why not lock them in once they've been claimed. Tie a hidden name to it, whatever needs to be done, do it.
And hindsight is ... well hindsight but this isn't the first time around with this issue.
Doing that would severely minimize the impact seen with those with over 12 toons on a server. At that point it'd only be the folks with slots they can't claim that'd be **** out of luck but that shouldn't even have to be tied to the online store. It has been paid for already, move that information into the game database.
This, I agree on:
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Originally Posted by Grey Pilgrim
Extra slots we have unlocked should be untied from the store.
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Also don't Delete any toons right now while the Store is down, you will lose the slot, I just lost one on Freedom when I deleted a toon.
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Originally Posted by _Brick_
It's a work around to play and not feel like you wasted time on a server you normally do not play. But it is NOT a work around for the toon name one was saving....to have deleted it to make a new toon in GR.
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I agree..had a name saved...deleted said place saver...and poof..no slot no name..shows name available...now someone else can get it? I hope not.
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yep..that happened to me too...sigh
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Originally Posted by GreenFIame
Also don't Delete any toons right now while the Store is down, you will lose the slot, I just lost one on Freedom when I deleted a toon.
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Exactly. Slots cannot be removed once claimed, and cannot be transfered to other servers once claimed. Yet, they're still tied to the online store even after purchase. This seems like a fundamental design flaw IMPO, one I feel should have been corrected some time ago when we first saw this happen when the Online Store went offline.|
Originally Posted by Grey Pilgrim
Extra slots we have unlocked should be untied from the store
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<Insert obligatory Offline Store joke here>
I mean, it's not like I lose my character's new name when I purchase a rename and the Online Store goes offline after the fact, right?
Except that new players won't have any issue...
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