Discussion: Attention - In Game Global Mail Expiration

Recent changes to the way the global mail system works in the game have allowed many of you to send items all over the place, notably to yourself in order to share items with other characters on your account. While this has been an obvious benefit right from the start, we would like to clarify that in order to keep this updated system as usable and stable as possible, items that you send to yourself will expire after 30 days and you will need to claim the items contained therein if you wish to keep them. This is also true if global mail to other accounts bounces back and remains in your mail box. 30 days after reception of that bounce back mail, you will no longer be able to claim items associated with that mail.

Please note this is working as intended and we are working on a more explicit way to advertise this feature in game. In the meantime, please get in touch with our Customer Support team via the /petition slash command if you have lost attached items due to this 30-day expiration limit.


Thank you for your patience and understanding with this matter.

All my emails disappeared yesterday, I hope this was unrelated.

Well... this would have been useful to know before I lost a purple recipe I was storing and I assume was due this

I have to ask why this wasnt mentioned before, like in the description about email in i17.

I'm glad you are working on making sure its known do the playerbase.

Secret limits that delete goodies is not fun.

Eeep...I have to claim the IOs I sent to my one villain then before I lose 'em

This definitely should have been mentioned when the system went live.

OMGosh !!! Well time to find toons for that 20 Billion I have sitting in emails. I'm astounded this wasnt made clear earlier - WTF !!!

Better late than never?

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Biggest Troll on the forums? I'll give you a hint:

I prefer stability versus convenience.

Thank you for the notice, Avatea.

It would have been really nice of you to tell us this BEFORE items started being deleted.

Who do I talk to about being reimbursed for the lost recipes?

I think I have a legitimate beef here. Below is a cut and paste directly from the NCsoft support website. NOWHERE does it mention a 30 day deletion window.

Quote:

In-game Email and attachments Question How does in-game Email work in City of Heroes and City of Villains? Can characters transfer items and currency using in-game Email? Can they be sent between characters on the same account? Answer Attachments can now be added to in-game Email messages. This was added in the Issue 17 free update on April 28, 2010. Email is an in-game messaging system, set apart from channel and global chat. Emails can be sent to any character or global handle, and be received even if a player is offline at the time. Unlike most chat messages, Email messages will not be lost unless they are deleted by the recipient, or the sender is placed on Ignore. Email must be active for any messages to be sent, with or without attachments. There are two options related to enabling in-game Email, which can be found by clicking Menu, then Options, and scrolling down from the General tab. It should look like this: If "In-Game Email" is set to Disabled, Email will not appear as an option above the chat window. "Friends and Supergroup Only" will restrict the players allowed to send Email messages to you, if it is Enabled. Setting this option to Disabled will allow anyone to send Email to your characters. Clicking Email will bring up an interface that looks like this: This example shows an "Inbox" interface with no Email messages. Messages can be organized by clicking the "From," "Subject" and "Date" headers. Any message, once selected, will highlight the other buttons: "Reply" and "Reply all" will create new messages in reply to the message. "Forward" will send the message to a new recipient. "Delete" will remove the message entirely. "Spam" will do the same, and will additionally send a message to the game server to flag the sender as a spammer. Note: Once deleted, a message cannot be retrieved by Game Support. However, the attachment might be retrievable. It is not possible to delete more than one message at a time. Clicking "New" will present an interface much like the following image: This message has an "Enrage" Inspiration attached. To attach an item, drag it to the top right field in the interface. To attach Influence (or Infamy for Villains,) click the field and type in the amount you want to send. Some important points to note: Emails can be sent between characters on the same server, but they can also be sent to global handles. If you want to send an Email message with an attachment, you must send the message to a global handle. Messages to global handles must include "@" at the start of the "To:" field. If you want to send items, Influence or Infamy between your own account's characters via Email attachment, you must send the messages to your own global handle. You can find out your own global handle with the command: /gethandle Any message sent to your global handle (including messages you send yourself) can be claimed by any character on your account, with the following exceptions: Heroes can only accept attachments from other Heroes, and Villains can only accept attachments from Villains. Email attachments can only be claimed once, by one character, from a message. An Email "Inbox" can only contain 20 messages at a time. If you have 20 messages sitting in your Inbox, you cannot send new messages.

If some player shave already lost mails, I thnik it might be a good idea to roll back the deleting by 24/48 hours, just to give people time to unload their saved stuff.

So wait things I have waiting to be claimed older then 30 days as of issue 17 will be deleted as of when? Now? Has it even been thirty days? This is a clear lack of communication and I saw this in other games but not here. Thankfully this is the only time I can think of it happening. Let's hope it's the last. thanks for what heads up we got!

Regards,
-C.A.

I have to admit, not getting told about this in advance is a little bit of a shock, thankfully I did not loose anything.

To be honest though, could you imagine how much it would clog up the servers if this stuff just sat there forever in limbo? Not to mention every once in a while the e-mail system goes down and I always loose at least one e-mail from it. Which is why I never leave anything in the in-game e-mail system any more.

We probably should have known this was coming though since they did the same thing for the Markets if I remember right.

Still, let us know in advance in the future for things like this please.

I guess ya'll think that its like the vault and just going to stay for ever in your e-mail every mmo that dose this its 30 days and they don't tell you about it so get over it