Introducing Arbiter Kim!
By
Aggelakis,
Posted on: 2009-10-06 14:38 in ALL ACCESS Gameplay Technical Issues Bugs
If we wanted to highlight something specific that was already bugged, I assume we can use the ticket number.
For example:
090728-000759 is a closed ticket reporting a text error I submitted. Obviously not a game breaking issue and undoubtedly in the system as a low priority thing.
Is that the right reference to use ? OR do support tickets from /bug get recoded when entered into the bug tracking software.
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Welcome Arbiter Kim!
Quote:
Red Skeleton was covering for me while I was out on paternity leave. He did a great job, but has now resumed his previous role on City of Heroes (CoH QA Lead at NCsoft).|
Originally Posted by Shadow Ravenwolf
Red Skeleton hasn't posted since 09-04-09 and hasn't been seen, so Yeah, I think we ran him off.
...unless there's some "gotta recharge under the rays of the red cemetery light and only come back after a couple months" type limit on him. |
Arbiter Kim is a recent new hire in the Paragon Studios QA organization, and we've been training him up to take a more active role with the City of Heroes community. If he sees a forum bug/issue, and the details are not clear, he'll contact players that posted in that thread for further clarification/reproduction steps.
Welcome Arbiter Kim.
Isn't Kim a girls name yet Ghost Falcon referred twice as *him* am I missing something?
Quote:
It's not entirely necessary.|
Originally Posted by Catwhoorg
If we wanted to highlight something specific that was already bugged, I assume we can use the ticket number.
For example: 090728-000759 is a closed ticket reporting a text error I submitted. Obviously not a game breaking issue and undoubtedly in the system as a low priority thing. Is that the right reference to use ? OR do support tickets from /bug get recoded when entered into the bug tracking software. |
Bug information received from the /bug command goes into a bug queue.
- Bugs filed by multiple users are combined into a single "bug" and assigned an internal tracking number. If more /bug reports come in for that issue, it gets higher visibility, and is then triaged as needed.
Support Issues filed through the website are routed to appropriate departments (i.e. Billing Support, Tech Support, Customer Support, etc.). If those issues are game-related, and not service related, those issues are forwarded on to the Paragon Studios dev team.
One thing I'm not clear about.
If we need GM assistance to fix the consequences of a bug, we clearly petition to summon a GM. Should we bug it as well or should the GM do that for us ?
It's true. This game is NOT rocket surgery. - BillZBubba
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It's one of those names that can be used by guys as well.
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Originally Posted by Lucky666
Welcome Arbiter Kim.
Isn't Kim a girls name yet Ghost Falcon referred twice as *him* am I missing something? |
The Abrams is one of the most effective war machines on the planet. - R. Lee Ermy.
Q: How do you wreck an Abrams?
A: You crash into another one.
Quote:
All /petition issues are logged, and escalated as necessary. If the /petition turns out to be a bug, it's forwarded on to the QA team for verification and processing.
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Originally Posted by Minotaur
One thing I'm not clear about.
If we need GM assistance to fix the consequences of a bug, we clearly petition to summon a GM. Should we bug it as well or should the GM do that for us ? |
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You do realize they have just thrown you to the wolves right? I got a ton of stuff for you then. But here is my number 1 issue. Fix the waypoint in the Seer Marino arc on villainside. Its been bugged since day one. The waypoint on one of the missions never points correctly to the mission. If you can get this one simple task fixed I will post my other bugs.
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Originally Posted by Arbiter Kim
Thanks!
I just wanted to say that its a privilege to work with one of the best MMO communities on the net. Please feel free to message me any game-related bugs and Ill make sure to bother the devs in the most annoying ways possible until its fixed!  |
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Thank You Devs for Merits!!!!
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If you're going to be rooting out traitors, I suggest you drop the "one of" part - it might make poeple question your undying loyalty |
Originally Posted by Arbiter Kim
Thanks!
I just wanted to say that its a privilege to work with one of the best MMO communities on the net. Please feel free to message me any game-related bugs and Ill make sure to bother the devs in the most annoying ways possible until its fixed! |
But welcome to the game and forum anyway
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Is there a 'The Ocho' in-game?
*ahem* His prior incarnation (Mod8) appears in the MA Arc "The Nanny Filter" by @soul train.
Also, I nominate the "Loneliest QuarterMaster"* out on Pyramid Isle in the middle of Primeva (Nerva) as the canon "Arbiter Kim".
Also, "Kim" could be a surname, folks.
*You know, the one who sells lvl 30 TOs.
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Depends. As a first name, Kim is usually short for Kimberly. However, as a last name, which I'm assuming it is, it's moderately common in Korea and thus gender neutral.
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Originally Posted by Lucky666
Isn't Kim a girls name yet Ghost Falcon referred twice as *him* am I missing something?
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Quote:
Kim can be a male first name and has been for a long time, Kim Philby a brit who spied for the Russians 50 years ago was male for example. It's just fashion, I think Hilary is more commonly a girls' name now, but used to be more common as a boys name.
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Originally Posted by Zamuel
Depends. As a first name, Kim is usually short for Kimberly. However, as a last name, which I'm assuming it is, it's moderately common in Korea and thus gender neutral.
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It's true. This game is NOT rocket surgery. - BillZBubba
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Yea, I think it's something like one in five people in South Korea have the last name Kim. It's the most common last name over there I believe.
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Originally Posted by Zamuel
Depends. As a first name, Kim is usually short for Kimberly. However, as a last name, which I'm assuming it is, it's moderately common in Korea and thus gender neutral.
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MA Arcs: Yarmouth 1509 and 58812
Kimothy?
Aside from most arbiters being named Arbiter (insert surname here)? Such as Arbiter Howe, Arbiter Orr, Arbiter Sands, Arbiter Lupin, Arbiter Apolis (probably named after Mike Apolis, a former NCSoft environmental artist that posted under the name Mapolis).
Have you never heard of Kim Jong Il? There are even websites devoted to Guys Named Kim. Possibly some light reading on the name Kim would be of help? You will find several men named Kim.
Not to mention the Rudyard Kipling novel Kim. Kim is generally considered to be Kipling's best serious long novel.
To add another example of names shared by both genders, my paternal grandfather, my dad, my oldest sister and her youngest daughter all share the same first name of Leslie. My niece is the only one that is referred to as Leslie, the other three all were referred to by their middle names. One of my dad's cousins named her youngest son Leslie, which is what he was always called.
Variations of Bobby/Bobbie, Johnny/Johnnie/Jonnie/Jonny, and many others as well have been around for a long time.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
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http://allmusic.com/cg/amg.dll?p=amg...1:dzfwxqt5ldde|
Originally Posted by Lucky666
Welcome Arbiter Kim.
Isn't Kim a girls name yet Ghost Falcon referred twice as *him* am I missing something? |
is not a girl
On Justice
Global @Desi Nova Twitter: @desi_nova Steam: Desi_nova. I don't do Xbox or PS3
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you forgot about Leslie Nielsen
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Originally Posted by Texas Justice
To add another example of names shared by both genders, my paternal grandfather, my dad, my oldest sister and her youngest daughter all share the same first name of Leslie. My niece is the only one that is referred to as Leslie, the other three all were referred to by their middle names. One of my dad's cousins named her youngest son Leslie, which is what he was always called.
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On Justice
Global @Desi Nova Twitter: @desi_nova Steam: Desi_nova. I don't do Xbox or PS3
Quote:
I never forget Leslie Nielsen, but as far as I know I am not related to him. I am related to the 5 people I mentioned in my post. Were I to start listing all the Leslie's I know, or know of, it would make a rather long post.
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Originally Posted by Desi_Nova
you forgot about Leslie Nielsen
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If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Quote:
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Originally Posted by EvilRyu
You do realize they have just thrown you to the wolves right? I got a ton of stuff for you then. But here is my number 1 issue. Fix the waypoint in the Seer Marino arc on villainside. Its been bugged since day one. The waypoint on one of the missions never points correctly to the mission. If you can get this one simple task fixed I will post my other bugs.
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Yes, yes, yes, yes!
I made a new Fire/Earth Assault Dom. when i16 came out and have been playing him solo lately...sure enough I did that Seer Marino arc and yep....marker still messed up. /bug'ed it yet again...it's only been a bug for a good 3 (4?) years now.... heh
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Quote:
Since release of City of Villains.
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Originally Posted by Energizing_Ion
Yes, yes, yes, yes!
I made a new Fire/Earth Assault Dom. when i16 came out and have been playing him solo lately...sure enough I did that Seer Marino arc and yep....marker still messed up. /bug'ed it yet again...it's only been a bug for a good 3 (4?) years now.... heh |
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There isn't enough room in the text field to file a proper report. Increase the amount of text permitted for bug reports and I might consider using it. Until then, Castle is my /bug.
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Originally Posted by Ghost Falcon
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Quote:
From the standard email that goes out with every /bug.|
Originally Posted by Luminara
There isn't enough room in the text field to file a proper report. Increase the amount of text permitted for bug reports and I might consider using it. Until then, Castle is my /bug.
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Quote:
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Thank you for your support request. Our response is included below. If you have other questions, please reply to this e-mail with your questions between the green lines. **** Please enter your reply *below* this line **** **** Please enter your reply *above* this line **** |
Quote:
Well, that's no reason for Red Skeleton to stop posting.|
Originally Posted by Ghost Falcon
Red Skeleton was covering for me while I was out on paternity leave. He did a great job, but has now resumed his previous role on City of Heroes (CoH QA Lead at NCsoft).
Arbiter Kim is a recent new hire in the Paragon Studios QA organization, and we've been training him up to take a more active role with the City of Heroes community. If he sees a forum bug/issue, and the details are not clear, he'll contact players that posted in that thread for further clarification/reproduction steps. |
In the first two years of CoH's history, we had QA and the Video-Card-Guru dev interact regularly in the tech/training forums.
QA would answer questions about what was a bug or not and even elicit help from players tracking down bugs and trying things out.
And the video-card-guru dev would answer questions about what should and wouldn't work with the various graphics settings and the ATI/Nvidia cards and drivers.
Really miss that.
Just sayin'...
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Just to reiterate, you guys can PM me or post in the forums, and I'll inevitably get to it.
- If you find a bug when playing the game, please use the /bug command in-game. Whenever you use /bug, certain player information, server and other data is sent along with your /bug submission. The bug is then reviewed, vetted and entered into our bug tracking system.
- Note: Whenever you use /bug in the game, those tickets are counted and if all player bug reports are only posted on the web or sent via PMs, those cannot be tracked.
- If you want to post your findings to the forums to clarify the bug further and/or discuss the in-game impact, please post to the Technical or Training Room forum sections.
- Posting bugs to those Forum sections alerts other players to the issue, and players (and/or devs) can confirm whether it's a bug or working as designed.
- If you feel that you need to alert Arbiter Kim to a specific issue, please PM him with the link.
So to re-iterate, the introduction of Arbiter Kim does not mean that players should stop using /bug, or only send him Private Messages (PMs) with bugs.