Maestro Payment Options Removed?

hmm in freakish coincidence i arrive home today to find a small package from my bank (RBS) its a small calculator looking thing which is going to make making payments more secure by adding a extra layer of security to transactions.

some how i doubt NC Soft dropping maestro and this little gizmo are a coincidence

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hmm in freakish coincidence i arrive home today to find a small package from my bank (RBS) its a small calculator looking thing which is going to make making payments more secure by adding a extra layer of security to transactions.

some how i doubt NC Soft dropping maestro and this little gizmo are a coincidence

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That sounds like something I've been working on, adding Two-Factor Identification for business purproses.

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"Idealism is such a wonderful thing. All you really need is someone rational to put it to proper use." - Kerr Avon

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hmm in freakish coincidence i arrive home today to find a small package from my bank (RBS) its a small calculator looking thing which is going to make making payments more secure by adding a extra layer of security to transactions.

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Don't get too excited, we've had ours for about a year - we've never been asked to use it, despite doing most of our banking online.

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hmm in freakish coincidence i arrive home today to find a small package from my bank (RBS) its a small calculator looking thing which is going to make making payments more secure by adding a extra layer of security to transactions.

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Don't get too excited, we've had ours for about a year - we've never been asked to use it, despite doing most of our banking online.

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I have had one for ages also. Think I have used it once. Was terribly exciting [/sarcasm]

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PS: Incase people missed it, NC was weird that it accepted Maestro in the first place.

[/ QUOTE ]Yeah, it's pretty weird of a company to want money from their customers all right.

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Looking at the CoH marketing, you might think they were reluctant to even find customers

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@Golden Girl

City of Heroes comics and artwork

Well that's good because i have a memory like a gold fish and have managed to loose the dame thing and I've had it less than a day come a months time ill never find it.

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Curious - why not use a credit card to pay for the sub? Set up a standing order with your bank to pay off the credit card each month and it's all more or less automatic, with no additional charges.

[/ QUOTE ]going brank rupter will not let you have any credit cards for a while due to the fact i got to rebuild my credit

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Curious - why not use a credit card to pay for the sub? Set up a standing order with your bank to pay off the credit card each month and it's all more or less automatic, with no additional charges.

[/ QUOTE ]going brank rupter will not let you have any credit cards for a while due to the fact i got to rebuild my credit

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Hell you don't need to go bankrupt just a lot of bad debt like me...

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also if like me you have a credit card and use it for large amounts (new car summer holiday etc) having a coh sub go on it would cost me more interest something i would like to avoid

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Perhaps a red name response as to WHY they've done this would be good rather than just being told they no longer accept this method of payment.

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Defiant 50's
Many and varied!
@Miss Chief

well its good to know that ive just got back into gam after strugling to find time cards then they go and get rid of meastro oh well looks like im gonna eb spending alot more time over on wow, thankyou plaync/ncsoft, ive been a loyal customer for nearly 4 years and now im kicked in the teeth again, really poor customer services

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Or you can order time cards online as has already been stated.

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He can't buy stuff online... remember his posts a while back? He's screwed again. :/

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So... From that, it looks like they WANT to lose one HELL of a lot of players then...

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I have to apologise for the delay in responding to this thread. As I was in the US (and travelling back from the US) last week when this thread was posted, checking up on the reasons for this change took a bit of time.

I'm following up internally today, however I have already been notified that the reason for this change is due to a policy change by Maestro. If it was up to us we would still accept Maestro.

We are currently looking into alternative methods for Maestro users to purchase game time, and I'll post back to this thread as soon as I have further information.

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Thanks, GR.

And may I say that I, for one, would be perfectly happy to use Direct Debit. (Unlikely, I know, but damn me, it would get round some of the problems.)

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We are currently looking into alternative methods for Maestro users to purchase game time, and I'll post back to this thread as soon as I have further information.

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As others have pointed out in passing above, paypal accepts Maestro UK, and I believe we can purchase game time with paypal. But I would indicate that not everything can be bought via paypal currently, so maestro users will not be able to (for example) purchase additional slots. Please can this be looked into since altoholics like myself love them extra slots and Maestro is my only card atm.

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@Jaw Dropper - Toons of all levels so drop me a line!

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I must confess my confusion with this as well.. Myself and my Girlfriend both Pay using Maestro cards, we don't have credit cards and don't intend getting any.. While Paypal is indeed an option, the annoyance is that you can't pay automatically, so we will potentially end up with downtime.. Given that every shop we go into, and over 90% of major online shops (guesstimate) accept Maestro, what does it say about NCsoft that they can't/won't accept one of the major payment methods from the UK. Also of great annoyance is that while you cna indeed use paypal, you can't use it in conjunction with NCsoft without registering your bank details with them... (however you do not have to do this with lots of other people (my Girlfriend regularly uses her paypal with ebay without having this problem before...)

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what does it say about NCsoft that they can't/won't accept one of the major payment methods from the UK.

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Re-iterating my earlier post, and with a little more information provided, this was not our choice. The removal of Maestro as an auto-renew recurring billing method for subscriptions has occurred because we are in the process of making our systems compliant with new requirements that MasterCard have put in place for Maestro.

These new requirements prevent automatic recurring billing (as they require the card owner to verify the transaction when it occurs), amongst other things.

Over the coming months you will begin seeing these changes by MasterCard/Maestro impact on other online services and how they are able to handle Maestro as a payment method.

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Also of great annoyance is that while you cna indeed use paypal, you can't use it in conjunction with NCsoft without registering your bank details with them... (however you do not have to do this with lots of other people (my Girlfriend regularly uses her paypal with ebay without having this problem before...)

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The only way we can offer PayPal as an option at all is by minimising the risk of fraudulent purchases. This protects both us and you as a customer. eBay is merely a middleman between the buyer and seller in the vast majority of cases, so they are not a good point of comparison (especially as PayPal is owned by eBay).

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How about implementing Direct Debit payments?

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@FloatingFatMan

Do not go gentle into that good night.
Rage, rage against the dying of the light.

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Is there any other means to pay for a Character Transfer besides a credit card on file?
The systems currently in use for Character Transfer and Character Rename do not include the option to use a game time card or any other payment option for these services. Only with a card on file for recurring billing is it possible to purchase these items.

[/ QUOTE ] is there any other means to pay for a character transfe besides a credit?
So my question is Will paypal be able to take over this card lost or was it only for credit cards??

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It's not affecting the NCSoft store though - I bought two copies of COV Collector's Edition from there yesterday using my Maestro card.

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"Idealism is such a wonderful thing. All you really need is someone rational to put it to proper use." - Kerr Avon

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If it's just affecting recurring billing for subs, how will it affect cards already on file for auto-renew?

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The problem isn't accepting Maestro at all... The problem is accepting Maestro on an auto-renewal system, as GR explained. Procedural changes as Mastercard to increase security make it no longer possible for them to use that card for recurring charges; hence they've had to remove it from the list of options in the account section.

They're kind of stuck really... They WANT to offer it to their users, but Mastercard won't let them due to security concerns. I won't be surprised if Visa follow suit, to be honest.

EDIT: Several options PlayNC should look at, if they're not already.

1. Manual renewal, taking the Maestro card. So players can renew their subs manually each month.
2. Sell game time card in their PlayNC store, email code directly to buyer. No wait, no fuss.
3. Direct debit option.

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@FloatingFatMan

Do not go gentle into that good night.
Rage, rage against the dying of the light.

Post deleted.

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