I12 Info: Map Desync Bug
By
Baby_Phoenix,
Posted on: 2008-05-23 09:32 in ALL ACCESS Gameplay Technical Issues Bugs
@standoff
if this is true why are loads of americans suffering the same problems and server based in different places? i doubt all exchanges suddenly had errors in different countries all at the same time.
@skullfester
This bug can be caused by wrong net connections/unrefreshed modems/routers/firewalls/bad local internet connections but its totally different bug its just the same symptoms.
People should check their net connection etc first just to filter out people suffering from bad connections to the people suffering from this i12 sync bug. The sync bug most people, which are encountering currently have nothing wrong with their set ups.
You getting this bug at the same time with your net connections being wrong is probably coincidence.
Im glad your bug is fixed.
I had a toon bugged for 3 days and he is now magically unbugged. now as to speculation if Plaync did any thing to change this i dont know, or did the bug suddenly go for some unknown server side technicality or will it simply return as it has done in the past?
stay tuned....
Number of characters affected: 3
Number of characters are not affected: 1
Name of characters: NilbogAVENGER, Topia, ArisGo
My character become desynced every time I zone into a new map.
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@standoff
if this is true why are loads of americans suffering the same problems and server based in different places? i doubt all exchanges suddenly had errors in different countries all at the same time.
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Because there's more than one cause of this problem. Yes, a lot of new people seem to be getting disconnections since I12 came out, strongly suggesting there is some client or server side problem that was brought in then.
But people have been getting the problem before I12, for a range of causes, and those causes will continue to crop up even in the midst of the I12 mayhem.
As LushAttic's disconnection problems seem to have been solved, and everyone else's haven't, there seems to be a good chance his/her problem wasn't the main I12 issue, "just" a third party issue that was caused and fixed independently.
We're continuing to collect data from those affected. If you are affected please make sure to petition our support team. A post to these forums is not sufficient to ensure that we get all of the information we need from you.
In a few cases the problem has been resolved by bypassing a router (if present), disabling antivirus or identified as being caused by packet loss at a local ISP. Unfortunately these solutions do not work for everyone, and we are still searching for why the problem has become more severe and is affecting players who were previously unaffected.
At this stage we really need to filter out which players are affected by a resolvable problem with their local internet access (eg firewall, antivirus and router configurations or an ISP that is having issues they need to resolve) and which players appear to have an issue that is not resolved by the normal trouble-shooting steps.
This filtering cannot be done via the forums, so if anyone reading this thread is affected and has not yet contacted support please do so at your earliest convenience.
Thanks for the temporary solutions, GR. Lets hope we get this little problem out of the way soon. It's spreading across my toons like The Plaque 
Tried disable anti-virus. no diffrence, since CoH runs as an exception anyway.
removed router, also no diffrence, router has all ports open for coh so it didn't make any diffrence.
Some chars who weren't affected by sync bug are now getting it on a mild case (like one in five zonings).
Is there any progress at all on this? I feels bitter to be paying for a game i cannot play atm, and knowing the issue isn't on my end. Tried connect to internet on a diffrent connection type (turbo 3g mobile broadband) and i got sync bug on all chars (wondering if this introduced the bug to some chars previosuly unaffected?).
Is there any discussion on some reinbursement? a free month would be rather swell, as i already paid for this month, and i can't play.
i would just liek to add that as not all my charactors are affected is there even a possibility of this being a local issue?
The empty map problem has taken a new (but all the more annoying) turn. It seems that it will let me move around for a bit and then do it. Leaving me stranded away from the mission door to at least try again.
Yes, it's getting smarter, the fiendish thing... it lulls you into a false sense of security and when you're appropriately distant from the door... BAM!!!
It's turning my blue hair white! 
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Update time:
We have still not been able to duplicate the issue internally. As indicated yesterday, we have been getting reports from players who have successfully resolved the problem through a variety of means. This is a complicated issue. As noted by Cloney, the issue does not always affect all characters which would tend to indicate it isn't local network (or even route network) related, however we know that several people have successfully resolved the problem through changing local router or anti-virus settings, installing updated network card drivers and similar.
Further, a large percentage of the tickets received by support so far are from the UK and the vast majority of those are on a single, specific ISP. This may or may not mean anything, however it is the only frequent common factor we have been able to identify so far.
If you are affected and have not yet sent a petition to the support team, please do so immediately. If support ask you for further information, such as connection details, please provide that information as soon as you can. This will help us immensely in building up a better profile.
I thought I wasn't affected until I logged in with a character tonight, that I had to use since I11, and desynced almost everytime.
It seems I12 caused this as I haven't changed something at my end.
/petitioned
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Yes, it's getting smarter, the fiendish thing... it lulls you into a false sense of security and when you're appropriately distant from the door... BAM!!!
It's turning my blue hair white!
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I had this the other day on a Clear the Cargo Ship mish. It took me 4 attempts to get further than the door and then I got about 30 secs into the mish before being lost.
I found on the last attempt that /stuck managed to get me going again and I had no more problems from then on.
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I thought I wasn't affected until I logged in with a character tonight, that I had to use since I11, and desynced almost everytime.
It seems I12 caused this as I haven't changed something at my end.
/petitioned
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Thanks, Saxtus.
On a side note, please be sure to send a Petition - rather than a Bug Report - when reporting this issue to our support team. As mentioned in the City of Heroes / Villains Updater, you won't receive a response from a GM when sending a bug report. In this case, a GM response will be necessary in order to collect any additional information about your PC / internet connection.
I've had this bug quite bad for the past few days and am currently doing the information exchange dance with Support; hopefully it'll be resolved soon because at the moment I'm getting zero enjoyment from the game
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I've had this bug quite bad for the past few days and am currently doing the information exchange dance with Support
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As long as they don't ask me to compromise my computer's security by disabling my anti-virus or firewall while playing, I am willing to do what they want (instead of what I am paying for)
But some questions are indeed strange:
- Are they configured correctly? (talks about anti-virus or firewall software)
What am I supposed to answer to that?
Is anyone willing to have incorrectly configured anti-virus or firewall while knowing it?
Is it possible the answer at this question to be "no"? 
- Are you doing anything in particular when you get disconnected, or are you doing nothing specific?
I am not disconnected, I am desyncing while zoning.
Are they sure that we are talking about the same incident?! 
I want to cheat, can anyone give me the answer to these two questions please?
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- Are they configured correctly? (talks about anti-virus or firewall software)
What am I supposed to answer to that?
Is anyone willing to have incorrectly configured anti-virus or firewall while knowing it?
Is it possible the answer at this question to be "no"?
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I imagine they ask that to prompt people to check to make sure they haven't accidentally restricted the game's rights or that the program hasn't done it by itself.
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- Are you doing anything in particular when you get disconnected, or are you doing nothing specific?
I am not disconnected, I am desyncing while zoning.
Are they sure that we are talking about the same incident?!
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They're probably copying and pasting in generic sections and not re-reading them to make sure they're 100% accurate for this particular problem.
So far I'm happy with my support experience - it only took 10 minutes for a GM to bump me out of Pocket D when I got stuck there and they've been quick to escalate and respond.
Defiant 50�s: Generalissimo, Righteous Bob, Splortch, Brutus Cayuga
Union 50's: Chimera Obscura, Diet Anthracite, Grim Proctologist, Puny Little Minion, Raging Bitumen
In Soviet Russia, mission farm you!
All post i12 toons i have are ghost bug free while only 2 of my pre-i12 toons remain unaffected by this and now some of my toons are showing signs of recovery with desync occuring less frequently.
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I wonder, during this problem, if they could grant a Temp TP power, & to avoid it being exploited they could:-
(A) Make it work only once per zone
(B) Only teleport you 5 - 10 feet forward
Also, would it be possible to remove the teleport suppression from the Pocket D Doorway area & the Tikki Lounge area (where you enter using the emergency Pocket D teleporter)
All my characters are effected by this bug & it's a major inconvenience.
Don't let them persuade you that you did something wrong.
Can't so many people done something to their computers the exact time when I12 come out.
It is preferable to fix the problem on their end, than hoping that everyone with the problem will contact support and "tweak their pc" to eliminate the problem.
Most people will just leave the game instead contacting support as they aren't like us.
Hopefully they will use us to find the problem they caused instead of just giving us instructions to bypass the problem ourselfs and leaving the rest to get tired and abandon the game.
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- Are you doing anything in particular when you get disconnected, or are you doing nothing specific?
I am not disconnected, I am desyncing while zoning.
Are they sure that we are talking about the same incident?!
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Just a thought.
Do you run a wireless connection or not? Do everyone that go desync run a wireless? I run wireless and sometimes i get the ghost city bug. It may be related, i dont know.
I've run Pingplotter and my address towards plaync's address.. sort of gets some "spikes" if i read it correctly at address 6 or 7. If it is related I dont know.
My little thought though is that the desync happens when for a moment we looses some packages on the way.. or they delay/tarry whereevery they do such... on the way back too us.
If my thinking is wrong, please tell me and i'll remove those thoughts
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Do you run a wireless connection or not? Do everyone that go desync run a wireless?
[/ QUOTE ]LAN cable, wireless disabled, no other PCs attached to ADSL gateway, problem didn't existed before I12
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I've run Pingplotter and my address towards plaync's address.. sort of gets some "spikes" if i read it correctly at address 6 or 7. If it is related I dont know.
[/ QUOTE ]I ran it too and submitted it to support dep. No spikes at all but plenty of ghost bug.
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My little thought though is that the desync happens when for a moment we looses some packages on the way.. or they delay/tarry whereevery they do such... on the way back too us.
[/ QUOTE ]Yet started when I12 come out...
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Don't let them persuade you that you did something wrong.
Can't so many people done something to their computers the exact time when I12 come out.
It is preferable to fix the problem on their end, than hoping that everyone with the problem will contact support and "tweak their pc" to eliminate the problem.
Most people will just leave the game instead contacting support as they aren't like us.
Hopefully they will use us to find the problem they caused instead of just giving us instructions to bypass the problem ourselfs and leaving the rest to get tired and abandon the game.
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As I have stated earlier in this thread, we have already verified that for some people the problem has been solved through changes in local configuration. Solved, not bypassed or worked-around. If asking a player to change a firewall config, change an antivirus config, change a router config, update network drivers permanently solves the problem for that player ... well, that's a solution and not a workaround.
There's no pattern in the solutions achieved so far, however, and we're still investigating potential causes for the problem. We're not suggesting that this is solely a local configuration problem and implying we are does both us and the community a disservice. I'd really appreciate that we not see posts that imply our support staff are incompetent and that we're trying to sweep the issue under the rug. We're well aware that that the possible solutions identified so far do not work for everyone and that there is a noticeable increase in this problem post-Issue 12. I will continue to make updates in this thread as I can.
We're also continuing to investigate the possible link with a UK ISP. The desync bug is far more prevalent in the UK than other EU countries, and this increase in numbers is almost solely with players on a specific ISP. Beyond that we are investigating as far as we can what other possible causes there are. Without a verified method for reliably reproducing the problem, however, it is extremely difficult for something like this to be traced, isolated and resolved. The more affected people who contact us about this issue, the closer we get to pinning it down.
Further, the suggestion with regards a temp TP power to assist those affected has been taken on board by the team at NCNC.
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Further, the suggestion with regards a temp TP power to assist those affected has been taken on board by the team at NCNC.
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Personally, I think it would be easier to force a server resynch on using the /stuck command, or a new /resynch command.
@FloatingFatMan
Do not go gentle into that good night.
Rage, rage against the dying of the light.
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yea, i had the ghost bug like once pre i12 and knew of a few ppl that had gotten it and just relogged and it was sorted, and never seen again, basically a very very rare occurance. Almost so rare most ppl just presumed it was some sort of random error that had occured and not even bothered to mention it. But since I12 release the thing has become a nightmare. Randomly running rampant on the server, And not only that in other cases permantly bugging the characters out totally.
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Right there with you. Last night I got the bug four times in a row with the same toon. First time used the Pocket D Vip Pass, next times just had to log out, but even that didn't help. I losing my mind with this bug!!!
And yes, I've send bug reports, followed the instructions and did what the GMs have asked. I know my computer or connection could be partly to blame. But since this came out after i12, it's effecting ppl in US and in UK, even here in Finland, I seriously doubt we could all have the same issues with our comps or connections.
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