Arbiter Oates

Recruit
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  1. Are the mapserver disconnects still happening after today's patch (December 15)?
  2. For those frequently crashing in Incarnate Trials: I'd appreciate receiving any PMs with your dxdiag info. This info will probably be cut off by the text limit in the PM, but we don't need the parts that get lost.
  3. We've reproduced this crash (crab spiders in the super tailor) and have entered it into our bug system. Thank you for the posts on this!
  4. We've reproduced this crash and have entered it into our bug system. Thank you for the posts on this!

    Edit: by "this crash" I mean with a Crab Spider in the super tailor.
  5. Gorzon, do you know if there is a particular Incarnate Trial that is causing the problem?
  6. We are, actually, investigating this. It is a problem with specific doors in specific maps. So one player may see the bug if running Mission X, while another play may not.

    The best info for us is the contact name, mission, and the results of /whereami and /loc.
  7. The Lucky badge should be awarding. Please let me know if you are not getting it.
  8. Arbiter Oates

    Crashing daily

    If you are getting client crashes (as opposed to LCTM), please send in the crash reports. This is the box that pops up, asking what you were doing at the time of the crash. I know many people assume those reports get sent to a black hole, but we do receive them and pull useful information from them.
  9. Some stability fixes were patched in today. I'd be curious to see if it fixed your problem.
  10. Today (morning of 4/15/11) we fixed some crashes. I'd be curious to see if that addresses the LCTM problem here.
  11. We are investigating the issues with the Incarnate Trials, but I want to make sure we are talking about the same thing here.

    When you say "crash," are you experiencing a client crash, "lost connection to mapserver," or just being booted out of the Trial?
  12. Arbiter Oates

    i20 black screen

    When you get the black screen, is your UI still available? Meaning, can you see the chat window, power tray, etc., but not the game world?
  13. @Flameshot:

    Do you know if the entire League was booted (as opposed to just the people in one team)?


    The Protector crash was, I believe, unrelated to the Incarnate Trials.
  14. Quote:
    Originally Posted by UberGuy View Post
    The problem is described somewhere not everyone may have forum access to.

    If the team leader runs a TF that has foes fixed at L54 with their difficuluty settings on anything but +0 levels, the shards do not drop.

    This happened to me last night. I was the team leader. I did not adjust my difficulty settings because I knew they would not matter on the Tin Mage TF. I can confirm this actually happened and just wasn't me missing the message, because support actually awarded my character the shards.

    A patch is in the pipeline.
    This is correct. A fix for this is coming in the future.
  15. This is a known issue. We are working on it.
  16. We are aware of the issue -- it is a bug. You aren't being hacked.
  17. This is a known issue. We are working on a fix.
  18. Arbiter Oates

    No Zowies

    On your zone map, have you disabled MissionObjectives?
  19. For those that are missing attachments from emails:

    -- Are these emails that you sent to yourself?
    -- Are the emails 30 days old?
    -- Do you have a full mail box (20 pieces of mail)?
  20. We're aware of this issue and looking into it.

    --Arbiter Oates
  21. Murdok and Sabertalon:

    Are you seeing the same problems on the Training Room? The Training Room as a possible fix.
  22. We're aware the bug is still there, and are looking into it.