Credit for all the downtime

Napkin math suggests it is more than a buck.

100 PP compensation please.

We lost 30+hours in a week and half, pretty much all of it slap bang in the middle of prime time. If you can't see a problem with over a full days time lost, then we are done discussing this.

I'm clearly biassed, but no. I don't even use my cell phone every day. I rarely need to. If it went away for a full day, I have a home phone I can use at home and I have a landline I can use at work.

What I'm saying is I wouldn't demand compensation from a company if it wasn't a big inconvenience, and losing access to City of Heroes for a day is not a big inconvenience. It would be if that were the only game I play, but it isn't. I still have Steam and I still have other games to play.

What's more important in this case is that the company doesn't owe anyone anything. If they decide to provide any kind of compensation, it's a gesture of good will. However, in the face of irreverent demands, that gesture gets interpreted as buckling under pressure on the side of Paragon Studios, and suddenly we have to trip over "Compensate me!" threads here on the forums every day. They gave out a double experience weekend as compensation ONCE, and years ago. Since then, every time the servers go down in someone's inconvenient time, there's a demand for another double experience weekend.

The last thing I want to do is breed even more player entitlement. It's easily the most irritating part of this game's community.

Originally Posted by Arcanaville Samuel_Tow is the only poster that makes me want to punch him in the head more often when I'm agreeing with him than when I'm disagreeing with him.

No, I did not suggest that either. I feel like a broken record. The past 3-4 weeks has brought multiple occurences of extended and/or unexpected downtime. It's not about today only (IMO).

Again, it's not about 'deserves' either but about providing good customer service.

I don't quite understand why people are arguing with PS providing some sort of bone for all the extraneous downtime? I'm not talking $ either.

Well, more than a "few hours" Its 12 just today. and i could care less watching people on ustream. I watched a bit and it wasn't entertaining.

I actually have nothing against the company granting us a "we're sorry" 100 PP. I just happen to think the idea of the company refunding us actual money or giving us more playtime is grossly mismatched to the amount of time we're talking about.

You did suggest that. The wording you used and the quotation marks more than suggests they did.

You were the first one to jump into a conversation that wasn't directed to you. The op made a post. People responded to that post. Others, including you, jumped in to a conversation that wasn't directed to you. I can take part in any discussion on the forums, just as you can.

I've read all of the posts. I wasn't taking it out of context.

Quick someone do the napkin math!

Wait, that's fuzzy math right there. Game companies can't account for how much you play. If you only have the opportunity to play 1 hour every month and there happens to be maintenance on that specific hour, that fuzzy math would suggest the studio owes you $15.

Originally Posted by Arcanaville Samuel_Tow is the only poster that makes me want to punch him in the head more often when I'm agreeing with him than when I'm disagreeing with him.

Oh I see that it is a "problem". Any downtime for anyone is bad. I simply don't see your "solution" to it as reasonable in any context given the otherwise wonderful uptime record this company has demonstrated in the last 7.5 years.

You don't hang someone for a parking violation. Your "punishment" you would impose on the company doesn't really fit the crime.

Why would it be punishment, I'm just asking that they acknowledge that the EU lost over a day and credit us that amount. WoW has done it several times, usually when funny enouigh an expansion or hardware upgrade balls up a server or two, or all of them.

They are doing physical upgrades. That's standard procedure and should be appreciated if you ask me (sometimes you have to swap out the hamsters). And it's less about whether anyone wanted to watch or enjoy the Ustream. It was a gesture, which is what it sounds like people are asking for. They don't want the game to be down. They don't want threads like this. They want us playing and happy and satisfied. They do acknowledge the inconvenience and they have gone out of their way to demonstrate that to us. Personally the fact they acknowledge that inconvenience and do anything is compensation enough for me, because it shows they do actually care. They could have done nothing, but they didn't.

Why do you keep clinging to WoW as an example of what this game should do? It's almost like asking your local mom and pop hardware store to live up to the same policies a huge store like Home Depot can afford.

I've already said I could easily see them giving us some PP as a means to apologize. I just think this idea that the company could or should cough up real money for this is overreaching on your part by leaps and bounds.

If you want a more extreme example FF14 launched, and was dire, what did S-E do? They made the game free to play, until people were satisified with the state of the game.

And why would adding the 1 day extra to my account be any different than giving us PP? Both 'cost' them real money.

Other MMOs do it too.

Contact me in-game: @CheeseSlicer

I am trying lol.

Earlier you asked me whether I could tell if people having down time was a "problem" or not. If you can't tell the difference (from a money point of view to the company) between granting people "freebie points" that some people might not even use versus granting people outright game time associated with "paid" accounts then maybe we really don't have anything further to discuss.

Good for them. As soon as those other MMO companies start running -this- game then maybe your point will have some actual validity here.

Hint: Other NCSOFT MMO's have done it.

I'll have to check but I belive NCSoft has done so in the past too.