USA America

Originally Posted by tanstaafl

You're not serious are you? Even a twit non user like me knows twitter works with SMS by initial design.

Originally Posted by Mind Phobia

I completely agree. I am fed up with the self important so called “customers” who believe that in their universe nothing ever goes wrong and they never make a mistake or error in judgment. And who feel they are always right. And who are sarcastic when you bend over backwards for them because in their small minds you are “just doing your job”.


Anyone who feels that the Ncsoft/Paragon team is not THE most outstanding team of devs/community reps in the MMO business. Please I encourage you to go try others. Not a one of them would arrange a ustream to keep all of those who wish to watch it entertained. That's right, none, zip, zero, nadda have I ever seen this before. You can beta test things all day long, nothing stresses like live, period.


In closing. I would like to add my own heart felt thank you. This is the single best community/game/team of developers it has been my pleasure to interact with.

Originally Posted by TheDeepBlue

When you agreed to subscribe, OP, I'm pretty sure you agreed to accept any and all downtime that Paragon decides is necessary.

Originally Posted by Lothic

Hint: This game is run by Paragon Studios. Sure they are owned by NCSoft, but they WON'T be making the decision as to whether we get compensation for such a "trivial" problem such as this or not. *shrugs*

Originally Posted by MentalMaden

So a game should always be available and never have any downtime for fixes and upgrades? We had a launch, we lost a few hours. That all seems standard operating procedure for a game. Inconvenient? Yes. Out of the norm? No.

Don't get me wrong, I get just as annoyed as the next person when I take time to play and the servers are down. But things happen and Paragon really goes the extra mile here and through social media to keep the playerbase informed. It doesn't feel like abuse of the playerbase's trust to me. I mean we had a community rep on webcam for 12 hours the day of launch to keep the playerbase informed and occupied. It's very hard to feel slighted or mistreated when that's the attitude they take with their customer service.

Originally Posted by Lothic

Going by the logic of "getting every last penny's worth you paid for" if you paid the $15 this month then you could, at most, play for 720 hours (24X30) this month. Do you normally play around 720 hours each month or do you manage a few hours of sleep/work/school/eating in that time as well?

This idea that you deserve compensation for the lost "portion" of time you paid for is laughably ludicrous given that basically NO ONE plays as many hours as we've ALL technically paid for.

Originally Posted by Samuel_Tow

I really don't get this, honestly. I remember a time when the servers went down every day and stayed down for the full 2-hour window, except on weekends. The first day I logged into the game, I got booted from the servers within half an hour by daily maintenance. Two hours a day, five days a week and no-one complained.

And yet now if the servers go down for extended maintenance once a week, everyone is up in arms. I just don't get it.

Compensation for things like this sets up a bad example. It tells people that they'll be compensated for any little thing they don't like. Dual Pistols has a couple of powers with bugged graphics, I can't play Dual Pistols, I only have one character and it's Dual Pistols, it's been bugged for two weeks now, compensate me.

Sure, it's absurd and stupid and no-one would take that seriously, but I've heard dumber requests. Recently someone talked about a criminal trial against Paragon Studios for theft because of something equally as stupid, like they promised Signature Story Arcs and they didn't deliver them, or they promised "you keep what you've bought" but veteran Premium players lose access to Inventions anyway. I forget what, but it happened.

**** happens. Losing access to City of Heroes for a day isn't like losing power or losing water, because there exist other games in the world that I can still play while the servers are down, whereas I can't just plug my house in the other socket and get power from another power company when that goes down.

As far as I'm concerned, compensating people are a response to angry demands is an extremely bad practice, because it breeds entitlement where it really isn't due. I won't exactly rise up in arms if it happened, but I won't support it by the same token. And on my side, the servers are down until 11 PM at night.

Originally Posted by Lothic

I only hope that I can someday live in a world where missing out on a few hours of playing a GAME made me think it was reasonable and justified enough to get the company running that game to either refund me a whole entire DOLLAR or give me an extra day to play. I only wish I had so little to worry about that something like -this- would be important enough to get upset about.

There's a thing call "choosing your battles". This is not a battle worth fighting.



No but it is an incredible example of petty "entitlement whining" that I would never be caught dead doing with any company that has given me good service for 99.9% of the time for the last 7.5 years. YMMV of course.