Issues with the NCsoft Store

I just bought 2 with no problems whatsoever...one with my Visa (debit), the other with PayPal (same Visa debit). Did them one right after the other.

As always, some of us can get it.
Some dont.

The level of spectation on this was too high for me.

I want this problem solved ASAP.

The only fatal flaw of NCSOFT is the lame store and the stupid Regional IP Block directing the Latin America to the inept LevelUp Games.

I was unable to buy the animal pack. I'd previously bought packs with no problems.


edit: I used Paypal in my attempt

Contact Ncsoft by the helpdesk or by phone. Phone will get things resolved really quick. I didn't have problems this time buying but I have had them in the past. I was told by a tech once that if you buy from different locations that will flag the account.

I type in my account name and password, it asks for me to answer the hint questions. I then have to remember exactly how I typed the answers which can be done in one of several ways depending whether or not I abbreviated, used caps etc...

6 years ago.

It then gives me a link to support in which it tells me how to submit a question about it and provide inside account information. I do that submitting red asterisked unnecessary stuff as well and it basically then sends me to a new account page.

Unhelpful.

I havent bought from different locations.

"We're sorry, but we are unable to accept your order at this time. Please try again later or tomorrow. If you continue to have problems, you may wish to visit one of our retail partners. "

I'm entering in everything correctly, this has been happening for about 2 days... and I purchased a server transfer fine this morning. I've tried to buy the Party pack and Martial Arts pack. I purchased the Magic pack perfectly fine the day before that.

Still dont work cant buy any stuff at all at the store and i whant lots of booster they just dont whant my cash.

[edit] Nevermind, problem resolved[/edit]





-np

So I decided to spend the money on a server transfer (absolutely insane. Charging us $15 a month to play, then $10 to move a single toon to a new server (which should take: All of a second or less and no human involvement on your end - you pirates. Seriously. $10 is robbery).

And because I rarely (if ever) buy anything in the store, I forgot my master account password. So I request a reset.

It's going on an hour and a half later, and I have no reset e-mail.

What does one do? Open a support ticket. The e-mail confirming that my ticket will be reviewed "shortly" came IMMEDIATELY, of course.

The end result? Frankly, I don't need my password because I've decided to skip the server transfer and will likely not buy anything else in the store.

But you guys at NCSoft should know that this kind of slow response on a password reset request (which is pretty much instantaneous with any other MMO provider) has cost you money.

Given the statistical probability that this has happened to others and they've just not bothered to say anything, you guys have likely lost considerably more than just my 10 bucks over time.

Check your spam folder. All my pw reset emails (I choose weird unguessable passwords [no real words] that I forget ) have been there within a minute, usually pretty much instantaneous.

Quote:

Originally Posted by Dispari I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.

Yes, I've been checking SPAM folders.

I got a reset link 3 hours after my first request. By then, having requested a support ticket and looked around for store issues on the forums, I'd already sent a second request.

So now I'm still waiting (and it's 11:29am the next day) for the second reset e-mail since the system has *already* reset my password and is not letting me in without the new password.

Meanwhile, I'm locked out of my NCSoft master account and couldn't buy anything for any NCSoft game on my account if I wanted to.

I've been having to use their paypal feature to subscribe and buy the packs since I came back in Jan...the only problem is I can't buy new server slots or anything like that ont he server screens because it won't let me put my new credit card on file. *visa debit..keeps being denied..same card used on my paypal account!*

They realy need to enable thos eof us that subscribe through paypal to buy server space,rename tokens, and so forth....

*edited & removed my original post*

So it turns out I am an idiot.

It serves me right because I hadn't played COH much in the last year, and I'd forgotten what I had originally purchased.

I *thought*, that in the past, I had only bought the going rogue *expansion*.
And I thought the *GR Collectors Edition* was some fancy NEW version of it with NEW items and a free month.

Turns out, I bought the EXACT same thing (I had bought the GR collectors edition twice...)

/e facepalm self.

My apologies to the poor support staff who just had to explain to me that I'd already bought this before. I feel like a moron now lol. At least he was very polite, and he also offered me a refund.

Geez i feel like a tard right now lol.

NCSoft Master Account and Store websites are the biggest pieces of garbage I have ever had the displeasure of using. Every single time I tried to purchase something from it I have had to open multiple tickets and keep trying for weeks to get the damn pack/purchase that I want.

Weird thing, I bought Mutant pack on sale with no problem, but cant buy Steampunk pack...
Never had issues with the store before.

Since yesterday I have been unable to purchase anything from the store AFTER it asks for all my info too!!

Purchased magic pack late last night over paypal. Worked fine.

Got home today, decided I'd grab the whole GR package before it goes.

We're sorry, but we are unable to accept your order at this time.

Not jumping through hoops for this. If it isn't fixed by tomorrow I'm just not going to buy anything any more.

Heh. The best part is people in Beta were trying to argue that the NCSoft store was soooooo reliable.

Funny....I don't have access to my purchased slots. Imagine that. And it's a wonder why we're so weary about another store.

We'll see....

Making an alt on the slots I've paid you people for would be a genuine luxury at this point... but if I'm no longer entitled to those slots then perhaps I can have my money back, hm? Seems fair to me. There is option 2 though (and I think we're both leaning towards this one): Fix it.

It's possible that the store is down because they are starting to put elements of the new system in place. In the future, much more information will be dependent on the store. Therefore, the entire system is being changed and information on what you have purchased will be stored on each shard. So, if your server is up, it will know what you have purchased.

Or the store could be down because a cat farted near the server.

It is rather annoying that 'unlocked' items and slots are unavailable when the Store is offline.

Can't you folks set up some kind of read-only/failover database, so that when you have to maintain the Store, or upgrade it, or what have you, we still have access to our purchased items?

It's not like it's HARD to do this - most databases offer ways of replicating to a disaster-recovery or read-only version. I could do it in MSFT SQL 2005 rather easily - set up a second DB cluster, configure replication between the two (snapshot and transaction logs, most likely)....

... and then it's a matter of patching the game clients to use the primary DB for Store Purchase functions, and the read-only DB for ongoing verification of prior purchases. As someone purchases something new, the data gets pushed to the read-only server, usually within minutes if you've got transaction log shipping turned on, and voila! it's reflected in the game for that player.

If you're doing an upgrade, you do the changes to the live version first, leaving the read-only in play so people can still see their stuff, then when you've tested the integrity of the (new format) live data, you do a snapshot backup of it, upgrade the read-only, import the backup, grab any interim transaction logs to make sure your DB's are completely sync'd, and bring the read-only back into production as the verify system. You still have player-affecting downtime, but it's a lot less than if you're relying solely on the primary DB.

Microsoft SQL Server 2005 Replication: http://www.sqlserverclub.com/essenti...plication.aspx

Oracle Replication:
http://www.orafaq.com/wiki/Advanced_Replication_FAQ

MySQL Replication:
http://dev.mysql.com/doc/refman/5.0/en/replication.html