Super Booster II Magic Pack Now on Sale Discussion
By
Adam_Alpha,
Posted on: 2009-04-14 11:20 in News, Events and Announcement Discussion
It's not, in fact, feasible to plan for some indeterminate amount of server load. You can only plan based on the load you actually see. If this is the first time their servers have been hammered this hard (and it's certainly the first time I've heard of it happening), how were they supposed to plan for it? Just because it's the Magic Pack doesn't mean it included a crystal ball for the IT people.
One drawback of the internet is how it has trained so many people to think that one day is a long time.
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Ok, I was stupid and accidentaly bought 2 because of the time-outs and me hitting refresh. I want to give a spare to my friend. can anyone tell me if/how this is possible? I've looked but can't seem to find the actual serial code to give to my friend.
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Good to know. i also 'double purchased' and just received an email answering my petition informing me that i could not gift the extra code.
We are identifying double taps and those folks will be refunded. There is no way to gift a code to another player.
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@Phillon
Twitter @FiveIronBrony
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From what I can see you can't apply the code to another account. How did you do this?
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Im guessing both accounts were under the same master account.
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Ok, this needs clarification. Not sure what you folks are referring to. I am using the Shoulder with various tops with skin costumes. Is there a specific one that's not working.
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Oh, is there a Shoulder Fur option somewhere that I missed? I tried looking through all the shoulder options and couldn't find it. I see it with the coat and shirt tops under "magic robe."
I'll look again.
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It's not, in fact, feasible to plan for some indeterminate amount of server load. You can only plan based on the load you actually see. If this is the first time their servers have been hammered this hard (and it's certainly the first time I've heard of it happening), how were they supposed to plan for it? Just because it's the Magic Pack doesn't mean it included a crystal ball for the IT people.
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That's straight up BS and you know it. They know how big their subscriber base is. The number of purchasers at any one time can't exceed that. This isn't WoW. There aren't millions of people who can clog the store for hours and hours. It's just sloppyness.
Paragon Unleashed, Unleash Yourself!
The thing about this that is driving me to screaming madness is every time this thing times out on the last page (9 in a row now, not counting the number of times it just plain failed to get that far) I have to go back and check my account, waiting for the overworked server to eventually load my details to check and see if my order didn't get go through in spite of the error saying it did not so that I dont get double billed.. Then after all that run around I can go back to pissing away my day off trying to make a purchase from these people.
Paragon Unleashed, Unleash Yourself!
<qr>
Store needs mooooaaaaarrrr hamsters 
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It's not, in fact, feasible to plan for some indeterminate amount of server load. You can only plan based on the load you actually see. If this is the first time their servers have been hammered this hard (and it's certainly the first time I've heard of it happening), how were they supposed to plan for it? Just because it's the Magic Pack doesn't mean it included a crystal ball for the IT people.
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That's straight up BS and you know it. They know how big their subscriber base is. The number of purchasers at any one time can't exceed that. This isn't WoW. There aren't millions of people who can clog the store for hours and hours. It's just sloppyness.
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So, your contention is that they should have the hardware in place to handle the total amount of the playerbase of all their games simultaneously?
Which means they should invest large amounts of money in purchasing and maintaining equipment that will sit around being idle all but a tiny percentage of the time?
I'm pretty sure you aren't going to find too many companies that agree that's a base standard for professionalism. Or feasible. Though I can imagine the conversation.
"Hey, Bob. I wanted to talk to you about server load."
"Sure, Jim. What's up?"
"Well, you know how we have it set up now... we usually only see a couple hundred people on the site at a time, but we've got enough power to handle several thousand."
"Uh-huh."
"Well, I don't think that's enough. I think we really need to make sure we can simultaneously handle several hundred thousand connections... you know, in case all our customers drop by at once."
"That's pretty funny, Jim. Ever considered a career in stand-up?"
"Come on, Bob, I'm serious!"
"Well, Jim, let me put it this way: I think you need to lay off the drugs."
One drawback of the internet is how it has trained so many people to think that one day is a long time.
Ok, everyone off the da-- site so I can finish this purchase. >_<
Is there anyone in particular we are supposed to contact if we are double charged?
I was charged twice but didnt get any code at all. Who should i speak to about that?
And why have a captcha on a payment form?..
'Oh no! Someone set up a bot to pay us tens of thousands of dollars quickly!!!
Especially such a bad one. The Ws and Es, and 1s and 7s look far too much alike.
You're real clever. Right up until you stop to consider that they invited hundreds of thousands of people to use the sight at once with a series of advertisements and announcements. Nobody just happened to drop by genius. People came to buy a product that was advertised to them, which had an anticpatable maximum demand.
Paragon Unleashed, Unleash Yourself!
Well I finally got the damn thing. An entirely awful shopping experience. Best of luck to the rest of you still trying.
And I swear to God if they billed me more than once for this thing there will be Hell to pay.
Paragon Unleashed, Unleash Yourself!
Wow, they really need to upgrade the servers to handle people wanting to give there money to em. Now that I have had enough time to think about it, I think I won't give em any.
Wow. I was finally able to purchase the magic booster. But I got charged twice. Again. However, Zach at support noticed this as he was handling the issue I had earlier in the day and automagically refunded the second purchase. NC Billing support (or at the very least, Zach) is awesome!
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Is there anyone in particular we are supposed to contact if we are double charged?
I was charged twice but didnt get any code at all. Who should i speak to about that?
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You can call support between 12pm - 5pm CST or use the online form. I called and Zach was most helpful. I barely had any wait time, too.
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Hey Des!
Is this what you are looking for?
Set two coat with no shoulder fuzz.....
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Runs to Icon.
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Anyone figure out how to get rid of the fur?
I have tried everything I can think of to duplicate this costume.. No jazz.
SI Radio has many DJs and listeners whom hold City of Heroes close to their hearts. We will be supporting many efforts to keep CoH ALIVE!!
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Hey Des!
Is this what you are looking for?
Set two coat with no shoulder fuzz.....
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Runs to Icon.
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Anyone figure out how to get rid of the fur?
I have tried everything I can think of to duplicate this costume.. No jazz.
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No idea-
BUT if you could check real quick if we could have the fur shoulders on the monstrous fur top I would be a very happy camper. =D
"I'm not scared of anyone or anything Angie. Isn't that the way life should be?"
Jack Hawksmoor, The Authority.
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No idea-
BUT if you could check real quick if we could have the fur shoulders on the monstrous fur top I would be a very happy camper. =D
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Checked, yes you can.
SI Radio has many DJs and listeners whom hold City of Heroes close to their hearts. We will be supporting many efforts to keep CoH ALIVE!!
I got charged twice and it took a while for the first email to show up to the point that I thought I didn't get charged twice. Then the second one dropped by.
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No idea-
BUT if you could check real quick if we could have the fur shoulders on the monstrous fur top I would be a very happy camper. =D
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Checked, yes you can.
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You so ROCK!!
Thank you very much!
::waits impatiently for work to end in 5 1/2 hours::
"I'm not scared of anyone or anything Angie. Isn't that the way life should be?"
Jack Hawksmoor, The Authority.
As of 8:15pm EST the store is still b0rked. Won't load, can't get in. Will leave the poor hamsters alone 'til tomorrow i guess.
This may be the answer to the hat i wanted in my sig, or at least close enough 
Can't wait to see!
Oh hey, it finally loaded while i was trying this.
First complete costume is very Van Helsing of course . Nice, Jay.
TO: NCSoft IT Dept
FROM: Disgruntled Player Base
SUBJECT: Billing Server
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CAPTCHA on a Billing Server is STUPID, especially when the image never loads.
Respectfully,
Me.
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Is there anyone in particular we are supposed to contact if we are double charged?
I was charged twice but didnt get any code at all. Who should i speak to about that?
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You can call support between 12pm - 5pm CST or use the online form. I called and Zach was most helpful. I barely had any wait time, too.
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online form? that is available at any time? anyway you can direct me to this form?
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One word of caution:
While purchasing this pack and you click on the Confirm purchase button....and it takes so long that your browser window times out...do not hit refresh or you will have bought to packs like me
Not to big of a deal for me, I had another account that I was able to apply the second one to.
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From what I can see you can't apply the code to another account. How did you do this?
My New Rig