Guide: Solving Vista Error 13/14/driver stopped..
By
Absolute_Control,
Posted on: 2008-12-05 03:10 in ALL ACCESS Gameplay Technical Issues Bugs
Mine was doing this but backing of my overclock seems to have fixed it...still should not be happening over a little .4 ghz oc.
�The only way to deal with an unfree world is to become so absolutely free that your very existence is an act of rebellion."
@Mr. Magnifico
Nevermind it did not help....
�The only way to deal with an unfree world is to become so absolutely free that your very existence is an act of rebellion."
@Mr. Magnifico
this whole problem didnt exist until i12 was dropped. whatever they did to the programming is what is casuing this. the comp im on right now i bought right after i11 dropped and had no problems. as soon as i12 dropped is when the problems started. it is not our comp's and we should not be asked to go through a series of riggamarole to play.
My old computer worked fine. This one is brand new and for some reason it randomly happens. I played last night with no issues and then it happened right away this morning.
Everything else runs fine and this only happens in CoH.
�The only way to deal with an unfree world is to become so absolutely free that your very existence is an act of rebellion."
@Mr. Magnifico
[ QUOTE ]
this whole problem didnt exist until i12 was dropped.
[/ QUOTE ]
Yes it did, though it might not have been happening to you.
According to the hotfix, this is a timing issue. Timing issues are VERY tricky things. They happen when the timing is just right. For instance, if the crash only happens when a certain, rather rare graphics command is sent when the graphics card is calculating the very first pixel of a screen, that would be a timing issue. You can go for hours with no issues then get hit, or you could get hit in the first five seconds. If the timing is such that the game never issues that particular command at that particular time, you'll never get the issue. If I12 (or a video driver that came out near I12) happened to change the speed in either direction, then you could suddenly start getting the error. Another patch could change your timings again so you don't get the problem any more but could cause other people to have the problem.
[ QUOTE ]
it is not our comp's and we should not be asked to go through a series of riggamarole to play.
[/ QUOTE ]
If that's the attitude you want to take, I would suggest dropping PC gaming and going for a console. If you want to play the biggest and best games, then you need to be willing to go through that "riggamarole" fairly often.
I am going to try the fixes and maybe roll back my driver..going to give EVGA a call if these things do not work.
�The only way to deal with an unfree world is to become so absolutely free that your very existence is an act of rebellion."
@Mr. Magnifico
Hotfix applied and everything is fine so far.
�The only way to deal with an unfree world is to become so absolutely free that your very existence is an act of rebellion."
@Mr. Magnifico
I'm having similar problems to those listed in this thread. I've started a new thread of my own and includes the requested information here
http://boards.cityofheroes.com/showflat....=0#Post13227049
Thanks
[ QUOTE ]
Hotfix applied and everything is fine so far.
[/ QUOTE ]
I would love to apply the hotfix but the link provided leads to the 64bit vista and I am running the 32.
I know I am a bit special edd but I cant find the 32 bit hotfix. If someone could link it I would love them forever. 
Psycho, the link leads to BOTH versions of the hotfix. However if you failed to fully read the thread you may not realize that you MUST use IE to brows that page and you MUST expand out the "show more" options so you see everything. Its all there. Heck I even included a image in some post or another of what your looking for. You can NOT link directly.
Getting this error as well. Just started playing about 3 weeks ago. I used the hotfix first, but I did not see a recommended driver set to roll back to for my GPU. I have a 9500GT 1GB Nvidia card.
Any advice?
[ QUOTE ]
Psycho, the link leads to BOTH versions of the hotfix. However if you failed to fully read the thread you may not realize that you MUST use IE to brows that page and you MUST expand out the "show more" options so you see everything. Its all there. Heck I even included a image in some post or another of what your looking for. You can NOT link directly.
[/ QUOTE ]
Not sure if you meant to be rude or if it just came off that way to me. BUT, I am using IE, I DID click "show additional information" and yet that did not change the fact that all I see are two hotfixes both stating for platform x86. Which I believe was stated to be for vista 64.
I appreciate the assistance, I really do. I am sorry if my inability to find the hotfix is frustrating you.
x86 is for the vista 32 bit version. i have vista 32bit and this is what it tells me the version is when i look at it in my computer. i havent applied the hot fixes yet but am looking into them as i am having issues other then just the video card one.
just looked to verify and yes x86 is 32 bit and the x64 is 64 bit. also, SP2 for vista is still in beta stages and npot completely ready for full release. all you have is a test platform for feedback on anything that needs to be changed with it before release according to microsoft.com.
[ QUOTE ]
x86 is for the vista 32 bit version. i have vista 32bit and this is what it tells me the version is when i look at it in my computer. i havent applied the hot fixes yet but am looking into them as i am having issues other then just the video card one.
[/ QUOTE ]
Where do I find where it tells me that I have x86? I look in "system" all I see is it says I have the 32 bit system.
run cohhelper and hijack this and it says which version it is in the report.
Thanks for the reply Quint. I guess thats what was causing me so much confusion. The OP says the x86 is for 64 bit. I read the reply that stated it needed to be swapped but with the post being so dated I was not sure if it had been or not.
I am completely and utterly confused by this thread. While I've been experiencing this problem once or few times a day (depending how long I'm playing), its not a serious issue. True it's annoying and somewhat downright aggravating at times, but I barely understand half of what's being said. Is it really worth risking to screw up my brand new spankin' computer to just improve my CoH/CoV experience a little bit?
Seriously, I just bought this mechanical marvel last month. I don't want to mess it up. True, it'd be nice to not have my game experience interrupted anymore....
Umm. Suggestions?
I wonder if this is the game and DX10. I am not reading all 15 pages so I am not sure if this was brought up already. But I get the random crashes in Vista which has DX10. Since beta testing Windows 7 which has DX11, no crashes on the same machine under Windows 7.
Of course I didn't get the crashes during Vista beta either so take that for what it's worth.
For graphics, this game uses OpenGL (like Doom, Quake, Prey, etc.). To my knowledge the only major difference between Dx9 and Dx10 centers around the 3D graphics portion of Dx10.
Microsoft with Vista tried to make the OS more stable by forcing the device drivers, especially graphics, to run in a mode where if they fail, they can be restarted and not take down the OS. And while Microsoft also tried to convince the PC gamer ecosystem (developers and players) that Dx10 is the cat's meow, other parts of Vista wasn't all that friendly to the way developers coded games in the past or the use of multiple video cards. Vista is a lot more stable now than when it first came out and graphics drivers are a lot more stable now then when Vista first came out. But don't think one minute that all the backward compatibility issues have been addressed.
Father Xmas - Level 50 Ice/Ice Tanker - Victory
$725 and $1350 parts lists --- My guide to computer components
Tempus unum hominem manet
Well, looks like I don't really need to worry about this anymore. I tried the Hotfix that's been linked to in multiple threads, and it... well... worked.
I'm pleased.
Running dual Athlon 6k, 4g ram, Nvidia 9600GT. NVLDMMwhatever it is errors since I got my computer a few months back. Tried hotfix - no luck. Increased crashes since I-14. Wife got new computer (similar setup to mine, except Athlon Phenom with 6 gig ram and Nvidia 9500) and having same issues. Very annoying, especially with how long it's been a known issue. Any ideas?
---System information gathered by CoH Helper version 0.1.1.7---
DxDiag gathered at April 17, 2009 17:14 (-05:00)
Operating System: Windows Vista Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.090302-1506)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: Phoenix - AwardBIOS v6.00PG
Central Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 6000+ (2 CPUs), ~3.0GHz
Memory: 4094MB
.Net Memory Report: 2742MB out of 4093MB available
Page File: 6928MB (1490MB currently in use)
C Drive: (Hitachi HDP725050GLA360 ATA Device) 287371MB out of 476937MB (60%) free
K Drive: (WD 5000AAV External USB Device) 374037MB out of 476813MB (78%) free
D Drive: (SONY DVD-ROM DDU1615 ATA Device) zero-size drive
E Drive: (HL-DT-ST DVD-RAM GH22NP20 ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 10
DirectX Diag version: 6.00.6001.18000 (64-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
No problems found.
Input Notes: No problems found.
Monitor: Generic PnP Monitor
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce 9600 GT
Manufacturer / Chip: NVIDIA / GeForce 9600 GT
Video Memory: 2289 MB
Driver Version: 7.15.0011.8206
Driver Date: 2/9/2009 2:18:00 PM
Driver Language: English
Sound Device Description: Speakers (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.5404
Driver Date: 4/23/2007 5:13:22 AM
Sound Device Description: Realtek Digital Output (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.5404
Driver Date: 4/23/2007 5:13:22 AM
WMI Information
Motherboard Manufacturer: ASUSTeK Computer INC.
Motherboard Model: (empty)
Motherboard Product: M2A-VM
Motherboard Version: 1.XX
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Name: Phoenix - AwardBIOS v6.00PG
BIOS Version: ATI - 42302e31
BIOS Release: 20080827000000.000000+000
Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: None
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: Low Quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High
World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: Yes
Gamma Correction: 0.849
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.081
Music Sound Volume: 0.058
Show Advanced Graphics Options: No
Overall Graphics Quality: 0.600
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 41348 bytes/second
Current Game Version: 18.20090324.18T2
Installation Directory: C:\Users\User\New Folder\City of Heroes
Mod files in the Data directory
.\texture_library\GUI\Icons\Powers has 108 files
.\texture_library\MAPS\city has 1 file
.\texture_library\MAPS\Safeguard has 9 files
.\texture_library\MAPS\sewers has 44 files
.\texture_library\MAPS\static has 34 files
.\texture_library\V_MAPS\Outdoor_Missions has 9 files
.\texture_library\V_MAPS\Static has 16 files
@Celt on VICTORY!
Heroes - Mr. BoJangles, Boom-stick, GalacticCelt, Hap Hazard, Judas Cradle, Knotwork, Riddle of Flame, Archangel Lucius, Boomerang, Mrs. BoJangles
Villains - Mike Brady
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:17:46 PM, on 4/17/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18226)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Java\jre6\bin\jusched.exe
C:\Program Files (x86)\Common Files\Real\Update_OB\realsched.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Users\User\AppData\Local\Microsoft\Windows\Temp orary Internet Files\Content.IE5\5O02G5H3\HiJackThis[1].exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files (x86)\Windows Live Toolbar\msntb.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files (x86)\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~2\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files (x86)\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files (x86)\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files (x86)\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O13 - Gopher Prefix:
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG8\avgpp.dll
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~2\AVG\AVG8\avgwdsvc.exe
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
--
End of file - 7378 bytes
@Celt on VICTORY!
Heroes - Mr. BoJangles, Boom-stick, GalacticCelt, Hap Hazard, Judas Cradle, Knotwork, Riddle of Flame, Archangel Lucius, Boomerang, Mrs. BoJangles
Villains - Mike Brady
Ran the hot fix, and haven't had a crash all day. That's the longest I've gone since I got this new 'puter, thx alot Tease
Willpower has more passive regen than Regen does. Who thought that was a good idea?
Can we get a fix for Energy Melee instead of more new sets?
[ QUOTE ]
Ran the hot fix, and haven't had a crash all day. That's the longest I've gone since I got this new 'puter, thx alot Tease
[/ QUOTE ]
Hot fix hasn't addressed it. Yesterday I played most of the day and then crashed twice within an hour. Today, I play about 4 hours no problem and then crashed about four times within a two hour period. I am a Vista 64 user and game is still crashing (video driver has stopped working). Same is happening for two others that I know.
We just got into CoH/CoV recently as a group. We are becoming a little disheartened by this issue. I will not continue my subscription if this is not fixed realitively quickly. I play other MMO's on this machine and never crash....and one of those is older then CoH.
I guess I'm one of the fortunate ones. I have a 8800GT that was factory OC'd. Gateway doesn't recommend any drivers besides what they have listed, which I think are 161.25. After i13 I started having some crashes regularily so I went to the latest drivers. Still crashed. Disabled physix, still crashed. Figured a way to remove the factory OC, still crashed. Installed hotfix: So far, no crashes since the hotfix was installed. Running Vista SP1, Quad 9300, 4gig ram.
Throwing darts at the board to see if something sticks.....
Come show your resolve and fight my brute!
Tanks: Gauntlet, the streak breaker and you!