8-year vet badge?


Arcanaville

 

Posted

I have been waiting on my 8 year vet badge a month now.

Finally came to the site and found this.

Very disappointed.



Fusion Force

 

Posted

Quote:
Originally Posted by Emerald_Fusion View Post
I have been waiting on my 8 year vet badge a month now.

Finally came to the site and found this.

Very disappointed.
I've been missing my 7 year vet badge since February.




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Posted

I'm now on my 8 year vet badge, time served, dues paid and it really wouldnt be a problem for them to fix it, they gave me the other seven without any problem at all and they make new badges for new stuff all the time.

Was wondering if the fact that vets 6 years or more are only a minority of the player base, if so perhaps that is the problem, in other words we dont matter any more, the dynamics of the game have changed now it's free to play. A bit of a cynical view perhaps but lately I'm feeling a little unloved and uncared for.

Heck! I really do want my earned 8 year vet brand new shiny badge


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Posted

Warbaby, NOBODY earns yearly veteran badges anymore. The time tracking system is completely broken. It's been broken since the switchover from "Veteran Badges" to "Paragon Rewards Badges" when Freedom launched in September.

Nobody is earning their 1 or 2 or 3 or 4 or 5 or 6 year badges, either. It's not just the 7 and 8 year vets who are having troubles.

The system got broken, and I have a feeling the reason they haven't fixed it yet is because it was broken on NCSoft's end, not Paragon's.


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Posted

I was due my 5 year yet badge 4 days after freedom. I reported it about a week after it was overdue.. Got the same canned response so many others have reported. Same reported tracking problem. I've re reported it a couple of times since, just to see if any progress has been made and the reply has been the same. I can't guarantee, but it seems pretty plain to me that freedom's new system broke the old. And I don't think (outside of some really weird outliers) we will see vet anniversary badges any time soon.

Edit to add: If anyone really wants, I'll re report it again, and notify y'all of the response.. I'm not sure, but I may be close to case zero on this... At least, I've not seen anyone miss a vet badge by less than a week.. And still be waiting...

Point being, I think yearly vet badges are totally broken beyond repair. I just wish they'd come out and say so as opposed to continuing to dangle hope. The longer they dangle hope, the more people get added to the list of folks expecting yearly vet badges that aren't getting them.


 

Posted

Quote:
Originally Posted by Madadh View Post
Point being, I think yearly vet badges are totally broken beyond repair. I just wish they'd come out and say so as opposed to continuing to dangle hope. The longer they dangle hope, the more people get added to the list of folks expecting yearly vet badges that aren't getting them.
In case you missed it, there is an "Officially Unofficial" response further up this thread:
Quote:
Originally Posted by Eric Nelson View Post
I sat next to Posi during dinner at the Pummit, and asked him specifically about this exact issue. He said that the vet "year" badges are completely and irrevocably dead, kaput, and that's that. Apparently the figuring up of paid time and awarding of badges is somehow involved with a 3rd party (vendor) of theirs and he indicated that there's simply no way to fix the code involved (he was QUITE emphatic about this issue being dead, which is why I'd expect that they would just post up something about it at some point and be done with it).




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Posted

Quote:
Originally Posted by Snow Globe View Post
In case you missed it, there is an "Officially Unofficial" response further up this thread:

Didn't miss it. And have seen similar to it. Unofficially official and Officially official aren't similar enough..

Just come out and say it. Or really put forth serious effort to fix it..


 

Posted

The same issue that's preventing us from rewarding the other annual badges introduced with Issue 21 is what would be preventing us from awarding an 8 year badge of similar nature.

At this point, I do not consider the issue as dead and will continue to advocate for the issue to be addressed in some manner in the future, however right now there are other issues which are much higher on the priority list for us to address.

FYI: This issue, while seemingly simple, is actually very complicated. It involves not only development time from Paragon but also development time from PlayNC in Austin and potentially support from Seattle. This is not a task that would be easily accomplished and would involve a significant investment of time. This, along with the complexity of how to actually award the badges under the new system (annual badges just *don't work* under the new business model as years subscribed are not tracked in the same manner), are the major roadblocks preventing this from being resolved anytime in the near term.

As an additional FYI, additional CS tickets should not be filed regarding this issue. While I do understand that this may be disappointing to some of you, unfortunately no amount of appeals will fast track this project.

Thanks and my apologies to have to be the bearer of bad news.


Andy Belford
Community Manager
Paragon Studios

 

Posted

Thanks for addressing it at least so we have an official response.


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Posted

Quote:
Originally Posted by Zwillinger View Post
The same issue that's preventing us from rewarding the other annual badges introduced with Issue 21 is what would be preventing us from awarding an 8 year badge of similar nature.

At this point, I do not consider the issue as dead and will continue to advocate for the issue to be addressed in some manner in the future, however right now there are other issues which are much higher on the priority list for us to address.

FYI: This issue, while seemingly simple, is actually very complicated. It involves not only development time from Paragon but also development time from PlayNC in Austin and potentially support from Seattle. This is not a task that would be easily accomplished and would involve a significant investment of time. This, along with the complexity of how to actually award the badges under the new system (annual badges just *don't work* under the new business model as years subscribed are not tracked in the same manner), are the major roadblocks preventing this from being resolved anytime in the near term.

As an additional FYI, additional CS tickets should not be filed regarding this issue. While I do understand that this may be disappointing to some of you, unfortunately no amount of appeals will fast track this project.

Thanks and my apologies to have to be the bearer of bad news.
Quote:
Originally Posted by Texas Justice View Post
Thanks for addressing it at least so we have an official response.
Indeed. And thanks for continuing to advocate about it and not let it become a dead issue on the other side of things too.


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Posted

We knew all this already. We have Zwill's word, now, which still won't be enough to satisfy some folks.

Thanks, though.


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Posted

Quote:
Originally Posted by Zwillinger View Post
Thanks and my apologies to have to be the bearer of bad news.
Thanks for continuing to work on this and at least letting us know.




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Posted

Quote:
Originally Posted by Lothic View Post
I'd love to have a Dev tell us why this would be unreasonable to do...
Quote:
Originally Posted by Zwillinger View Post
The same issue that's preventing us from rewarding the other annual badges introduced with Issue 21 is what would be preventing us from awarding an 8 year badge of similar nature.

At this point, I do not consider the issue as dead and will continue to advocate for the issue to be addressed in some manner in the future, however right now there are other issues which are much higher on the priority list for us to address.

FYI: This issue, while seemingly simple, is actually very complicated. It involves not only development time from Paragon but also development time from PlayNC in Austin and potentially support from Seattle. This is not a task that would be easily accomplished and would involve a significant investment of time. This, along with the complexity of how to actually award the badges under the new system (annual badges just *don't work* under the new business model as years subscribed are not tracked in the same manner), are the major roadblocks preventing this from being resolved anytime in the near term.

As an additional FYI, additional CS tickets should not be filed regarding this issue. While I do understand that this may be disappointing to some of you, unfortunately no amount of appeals will fast track this project.

Thanks and my apologies to have to be the bearer of bad news.
For what it's worth I have never once implied that I believed that fixing these badges would ever be absolutely trivial or simplistic to do no matter how the Devs decided to tackle this.

I will simply once again offer up the idea (based on my posts earlier in this thread) that I believe there is an alternative that would make this effort easier than the current dead-end scenario. I'm all for the Devs coming up with a compromise that would make this as easy as possible for them to deal with and I'm willing to accept radical changes to the badges if it'll make fixing them in some form or fashion that much more likely to happen.

As always thanks for your input Zwill and look forward to any progess Paragon Studios makes on this.


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Posted

Quote:
Originally Posted by Zwillinger View Post
The same issue that's preventing us from rewarding the other annual badges introduced with Issue 21 is what would be preventing us from awarding an 8 year badge of similar nature.

At this point, I do not consider the issue as dead and will continue to advocate for the issue to be addressed in some manner in the future, however right now there are other issues which are much higher on the priority list for us to address.

FYI: This issue, while seemingly simple, is actually very complicated. It involves not only development time from Paragon but also development time from PlayNC in Austin and potentially support from Seattle. This is not a task that would be easily accomplished and would involve a significant investment of time. This, along with the complexity of how to actually award the badges under the new system (annual badges just *don't work* under the new business model as years subscribed are not tracked in the same manner), are the major roadblocks preventing this from being resolved anytime in the near term.

As an additional FYI, additional CS tickets should not be filed regarding this issue. While I do understand that this may be disappointing to some of you, unfortunately no amount of appeals will fast track this project.

Thanks and my apologies to have to be the bearer of bad news.
Would it be better to just remove the yearly vet badges and provide some form of compensation such as for example 1000 paragon points per badge lost including ones that we should have had?

Or as an alternative: during the Winter Event one could use Candy Canes and some inf to craft the badges? We can already craft badges that were specific to prior winter events, would adding the vet badges or anniversary badges to this system be problematic in terms of coding?

Just tossing out some ideas....and thanks for your input Zwill


 

Posted

I believe the easiest solution would be to just forget the whole "months paid" metric and just go with registration date. You registered in June 2005, you're a 7 year vet; you registered in June 2010, you're a 2 year vet, regardless of billing status in the meantime. I said this back when the badges were introduced in the beta; they're "veteran" badges, not "time paid" badges. The other badge series (the old Veteran ones) already tracks how much money you threw at the game.


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Posted

Quote:
Originally Posted by Zwillinger View Post
FYI: This issue, while seemingly simple, is actually very complicated. It involves not only development time from Paragon but also development time from PlayNC in Austin and potentially support from Seattle. This is not a task that would be easily accomplished and would involve a significant investment of time.
I would consider the fact that the system architecture makes this statement true a separate independent technical problem that should be resolved.


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Posted

And you should have it because you deserve it - but only the heavens know when. Me? I'm not going to hold my breath.


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Posted

As others have said, thanks Zwill for at least letting us know about it!


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Posted

Quote:
Originally Posted by Arcanaville View Post
Quote:
Originally Posted by Zwillinger View Post
FYI: This issue, while seemingly simple, is actually very complicated. It involves not only development time from Paragon but also development time from PlayNC in Austin and potentially support from Seattle. This is not a task that would be easily accomplished and would involve a significant investment of time. This, along with the complexity of how to actually award the badges under the new system (annual badges just *don't work* under the new business model as years subscribed are not tracked in the same manner), are the major roadblocks preventing this from being resolved anytime in the near term.
I would consider the fact that the system architecture makes this statement true a separate independent technical problem that should be resolved.
Personally I only really accept Zwill's statement here as being strictly true as long as the Devs remain completely devoted to the dead-end scenario that these badges MUST remain "time paid" badges without any modification to their requirements. Frankly I consider the Devs' seeming inability to "think outside the box" and accept that the way these badges are structured was always inherently flawed as the biggest impediment to getting these badges fixed in some form or fashion now.

The Devs (Posi?) seem to be so totally devoted to the idea of making these badges follow the failed "time paid" paradigm that they are unable to realize that if they just stopped beating their collective heads against that wall that they could reformulate these badges along the lines of something more straightforward and unencumbered by "significant investments of time".

Basically the Devs have allowed this thing to become far more difficult than it ever had to be in the first place and are now using that circumstance as a classic developer excuse. One more time I'm not demanding that the Devs be able to fix this problem in 5 minutes - but likewise I simply don't accept Zwill's implication that this is one of the hardest software implementation problems that has ever plagued mankind either.


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Posted

Personally I'd be more interested in a badge that says whether you're premium or VIP - I get so annoyed with two or three people trying to join an Incarnate trial as premiums (the same is true of Cathedral of Pains).


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Quote:
Originally Posted by Shubbie View Post
Im very good at taking a problem and making it worse.

 

Posted

Quote:
Originally Posted by Nericus View Post
Would it be better to just remove the yearly vet badges and provide some form of compensation such as for example 1000 paragon points per badge lost including ones that we should have had?
Seriously? We're already going there? The badges gave you NOTHING, but you need compensation if they remove them?
Gadzooks.


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Posted

Quote:
Originally Posted by Ironblade View Post
Seriously? We're already going there? The badges gave you NOTHING, but you need compensation if they remove them?
Gadzooks.
Technically we got a Paragon Reward token... but we're still getting that so...


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Quote:
Originally Posted by Shubbie View Post
Im very good at taking a problem and making it worse.

 

Posted

Quote:
Originally Posted by Ironblade View Post
Seriously? We're already going there? The badges gave you NOTHING, but you need compensation if they remove them?
Gadzooks.
A few things:

1. It is only a suggestion, please remember that.

2. Some people do not like badges being removed after they obtained them. Go to the beta forums and read the negative feedback about the original plan to remove the Statesman Pal badge and retcon it into Positron's Pal. After all the negative feedback they simply added Positron's Pal and said to get Statesman Pal you must run Maria's old arc in Ouroborus and run her current Hero's Epic arc to get the Positron Pal badge. A wise solution. Also I would remind everyone of the "great badge purge" when they yanked away many AE badges and the uproar that occurred.

3. The Vet badges used to be what unlocked/provided Vet rewards before it was changed to the tokens so yes the vet badges did give something as well as show how long one had been playing.

4. If the Vet badges are removed, there will be those that want some form of compensation be it Paragon Points, or something else. Maybe restore some of the lost AE badges for us to get?

Also perhaps a VIP badge and a Premium badge to show your account status. The badge of course would have to change if one activates or shuts down their subscription.


 

Posted

I think even us badge hunters knew the AE badges were a seriously bad idea when they came out, though, which is the biggest difference here. And the solution was not the best, but completely understandable as they didn't want all the junk arcs designed just to badge farm. Now it's just junk arcs designed to xp farm.

I'm a little annoyed by the yearly vet badges because I have enough of the time paid badges (and it really was time paid, not buying points) that I qualify for more years of vet than I have, but because I had to stop paying at one point (financial duress), I'm stuck at the yearly vet badges I have, which is three. I've paid for at least 60 months. It's bad enough that I had to miss out on The Constant, but this annoys me even more because I at least have paid that much, just not in a row.