Account Question


Aggelakis

 

Posted

Pre-I21 I had justice server full of characters. Now that I canceled my subscription all of my characters have been locked. Both the ones that come with the game when i originally purchased it and the ones in slots that I purchased separately. It says I have only 26 character unlocks. Shouldn't there be more then that? And why do i have to unlock them to begin with when I'm supposed to have a lot more then 26 slots.



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Posted

When you go Premium everything locks until you unlock them because they don't assume which of your slots or characters you are going to choose to use.

Those 26 unlocks can unlock an existing character or any open slot on any server.


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Posted

Quote:
Originally Posted by SwellGuy View Post
When you go Premium everything locks until you unlock them because they don't assume which of your slots or characters you are going to choose to use.

Those 26 unlocks can unlock an existing character or any open slot on any server.
Yes but thats my point. I paid for 36 slots and I'm only getting 26



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Posted

Quote:
Originally Posted by Malin0001 View Post
Yes but thats my point. I paid for 36 slots and I'm only getting 26
Premium players have 2 slots (that's 2 total, not per server), plus any that have been given out as vet or other awards or bought. Also, any extra slots already allocated to a server will become server slots, not global slots, and can only be assigned to slots on that specific server.

If you have actually *bought* enough extra slots to give you 36 (that's *extra*, not the 12 per server given under the pre-Freedom system) and you only have 26, then you need to put in a support ticket.


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Posted

Quote:
Originally Posted by Malin0001 View Post
Yes but thats my point. I paid for 36 slots and I'm only getting 26
You mean the 12 per server that are part of the sub?

No Sub no 12 slots per server.


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Posted

Quote:
Originally Posted by Rajani Isa View Post
You mean the 12 per server that are part of the sub?

No Sub no 12 slots per server.
I suspect this explains the OP's discrepancy.

To the OP, if you still feel you're entitled to 36 slots total (for whatever reason), you'll need to put in a support ticket.


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Posted

Quote:
Originally Posted by Malin0001 View Post
Yes but thats my point. I paid for 36 slots and I'm only getting 26
As Grouchy said, Premium players get a base of 2 slots. If you bought 24 extra (bringing you to 36), you get the base two + 24 unlocks = 26 slots.

If you bought 36 slots on one server, then that means that you've unlocked the fourth page of character slots. The fourth page is VIP only. Check on a server that you have no characters on, you'll see that the fourth page is marked "Unlockable for VIPs". You can apply your unlocks to whichever characters you want, even those on the fourth page, but you can NEVER unlock more than 36 characters per server on a Premium account; you must resubscribe to get access to those last 12.


@Roderick

 

Posted

To the OP - please note that a global slot, once assigned to a server, will be a server slot after that, even if you later resub then unsub..


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Posted

But my server only has 36 charaters and i got these beffore it went up to 12 when the sub was only 8



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Posted

I'm honestly not sure what you're saying with that last sentence there.

If you server had 36 character slots unlocked, then you'd get 36 - 12 + 2 + other vet reward slots.

If you had 24 slots you purchased but spent some on other servers, those slots also won't be available on this sever. Spent slots only work for premium on the server they were spent on.

And the servers now can have a total of 48 slots. So the fact that you had 36, I don't see how this is a magical number or why it matters. Or what the 8 to 12 transition has to do with it. Those weren't "extra slots" that you could spend, those were slots that everyone got. It looks like you have the correct amount of slots for a premium to me.


 

Posted

Beffore they went free the max was 32 characters per server. At that time the sub came with 8. i paid for 28 slots. But when they increased it ot 12 the differince got lost.

So its 36 - 8 +2 and othere vet rewards



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Posted

Quote:
Originally Posted by Malin0001 View Post
Beffore they went free the max was 32 characters per server. At that time the sub came with 8. i paid for 28 slots. But when they increased it ot 12 the differince got lost.

So its 36 - 8 +2 and othere vet rewards
Before Freedom we got 12 per server not 8.

Before the change of management/ownership 2 years ago we had 12 or 8 depending on whether we had both CoH and CoV or not but for the time prior to Freedom we had 12 per server plus any earned bonus slots per year used with a maximum per server of 36.

P.S. I don't envy you trying to do the math. I'd never figure out how many I should have if I went premium.


total kick to the gut

This is like having Ra's Al Ghul show up at your birthday party.

 

Posted

Quote:
Originally Posted by SwellGuy View Post
Before Freedom we got 12 per server not 8.

Before the change of management/ownership 2 years ago we had 12 or 8 depending on whether we had both CoH and CoV or not but for the time prior to Freedom we had 12 per server plus any earned bonus slots per year used with a maximum per server of 36.
I've actually been playing for just over 3 years and I've always had 12 per server. And CoH/CoV has always been one game since I started.


 

Posted

Quote:
Originally Posted by Malin0001 View Post
Beffore they went free the max was 32 characters per server. At that time the sub came with 8. i paid for 28 slots. But when they increased it ot 12 the differince got lost.

So its 36 - 8 +2 and othere vet rewards
Quote:
Originally Posted by SwellGuy View Post
Before Freedom we got 12 per server not 8.

Right, everyone had 12 going into Freedom, and we had those extra slots for a couple of years or so. You might have thought that those were awarded slots or something, Malin, but they were free slots that everyone got. But you don't get to spend those 4 free slots now that you are premium, they were part of your subscription.

So that accounts for at least 4 slots difference. I agree the math is kinda complicated, or at least remembering what you got and when is difficult. 26 really does sound like a reasonable number to me. How many were you expecting to have?


 

Posted

Quote:
Originally Posted by Malin0001 View Post
Beffore they went free the max was 32 characters per server. At that time the sub came with 8. i paid for 28 slots. But when they increased it ot 12 the differince got lost.

So its 36 - 8 +2 and othere vet rewards
NCSoft bought all of City from Cryptic in 2007. All current accounts where given the game if they only had one.

Mid in 2008 they merged "Heroes" and Villains (all current and future accounts made with just CoV or CoH would be both) - at this point, everyone who didn't already have both had their base slots increase from 8 to 12.


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Posted

Quote:
Originally Posted by Rajani Isa View Post
NCSoft bought all of City from Cryptic in 2007. All current accounts where given the game if they only had one.

Mid in 2008 they merged "Heroes" and Villains (all current and future accounts made with just CoV or CoH would be both) - at this point, everyone who didn't already have both had their base slots increase from 8 to 12.
Players buying the Good vs Evil edition which was released on September 29, 2006 when Cryptic still owned the game got access to the "complete" game in one purchase long before NCSoft acknowledged the merging and extended it to both factions to players that only bought one or the other before GvE launched.


 

Posted

Quote:
Originally Posted by SwellGuy View Post

Before the change of management/ownership 2 years ago
Just to correct the part above ...

NCSoft bought out Cryptic's portion of the game in November of 2007, well over 2 years ago.


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Posted

Before Freedom:
You had 12 character slots for free per server, with a max of 36 per server. So you bought (or somehow earned, like through a GR box, or veteran rewards, or the I12 grant) 24 character slots in order to max Justice out.

After Freedom:
You have 2 character slots for free per server, plus 24 that you had purchased prior to Freedom, for a total of 26. In order to unlock the rest of your characters, you need to purchase 10 more character slots.

Note that after Freedom, Premium players have a max of 36 characters per server and VIP players have a max of 48 slots per server. So it's entirely possible, these days, to have more characters than you are even capable of unlocking, if you swap between VIP and F2P after buying enough slots.


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Posted

Aggelakis explained it pretty well, I'll try it too and see if my explaination makes more sense to you.

As a VIP player, you have 12 slots per server automatically.

If you purchased, or otherwise earned enough slots to have 36 on a single server as a VIP, that means you have ADDED 24 slots.

Now, Premium players only get 2 slots automatically (total), PLUS whatever you have purchased or otherwise earned.

So, since you don't get 12 slots per server as a Premium player, it is only taking into account the additional 24 slots that you acquired in order to fill the server. 24 + 2 = 26.

It's working exactly the way it is supposed to. You are keeping the slots you paid extra for, but you are losing the slots that come with being a VIP (which you did NOT pay extra for)


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Posted

Quote:
Originally Posted by ClawsandEffect View Post
If you purchased, or otherwise earned enough slots to have 36 on a single server as a VIP, that means you have ADDED 24 slots.

I think he is saying he purchased 28 extra slots when he only had 8 taking him to 36
Then when access to the other side was given all servers should have received an extra 4 slots but as the server he was playing on was already at max he never received those extra 4 on that server

On that basis he probably has a good argument that those extra 4 should have been granted back as global slots at that time - they were purchased slots but technical limitations prevented there allocation.
As such he should have the 2 base slots + 28 purchased not 24 + any vet/box bonus slots applicable


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Posted

Quote:
Originally Posted by Gaia View Post
On that basis he probably has a good argument that those extra 4 should have been granted back as global slots at that time - they were purchased slots but technical limitations prevented there allocation.
I don't see any basis for that argument at all.
The only question is how many slots did he purchase. If it was 28, then he should have the base 2 plus 28 now.


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Posted

Quote:
Originally Posted by Gaia View Post
I think he is saying he purchased 28 extra slots when he only had 8 taking him to 36
Then when access to the other side was given all servers should have received an extra 4 slots but as the server he was playing on was already at max he never received those extra 4 on that server

On that basis he probably has a good argument that those extra 4 should have been granted back as global slots at that time - they were purchased slots but technical limitations prevented there allocation.
As such he should have the 2 base slots + 28 purchased not 24 + any vet/box bonus slots applicable
There's some dubious math in the dates, here. Purchasable character slots were introduced with Issue 12, which went live May 20, 2008. With this issue, 2 free slots were granted to all accounts, bringing the minimum possible character slots to 10. The official "CoH and CoV are one game" combination, which made 12 slots standard for all, happened on July 16, 2008. That would mean that in the 57 days in between, the OP paid for up to 26 slots at a minimum price of $105.94 ($19.99 for 5 slots * 5 + $5.99 for 1 slot)and yet never before did they think of picking up a copy of CoV or GvE just to get those extra slots that were offered since CoV was released in 2005.

I'm sorry, if your priorities are high enough to spend over $100 on slots in the first two months they're for sale, your priorities were high enough to shell out $30 a year earlier to get four slots plus a free month. Or, you've only paid for 24 slots, +2 base slots, and you're getting at least what you've already paid for.


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Posted

Quote:
Originally Posted by Gaia View Post
I think he is saying he purchased 28 extra slots when he only had 8 taking him to 36
Then when access to the other side was given all servers should have received an extra 4 slots but as the server he was playing on was already at max he never received those extra 4 on that server

On that basis he probably has a good argument that those extra 4 should have been granted back as global slots at that time - they were purchased slots but technical limitations prevented there allocation.
As such he should have the 2 base slots + 28 purchased not 24 + any vet/box bonus slots applicable
If he really did purchase 28 slots back when subscribers only got 8 per server, then he may indeed have been cheated out of 4 slots somewhere.

However, the OP seemed to believe that the change from 8 free slots to 12 occurred when Freedom went live. As a number of people have mentioned, this actually happened several years ago. It may be that he was cheated out of 4 paid slots back then and just didn't know it until now. But it may also be that he's lost track of how many slots he purchased/earned and was asuming that every slot beyond 8 he had unlocked prior to Freedom was purchased/earned (since he apparently thought 8 was still the max allocated). Only support can help the OP determine for sure.


 

Posted

Quote:
Originally Posted by Red_Raccoon View Post
If he really did purchase 28 slots back when subscribers only got 8 per server, then he may indeed have been cheated out of 4 slots somewhere.
Unless I'm greatly mistaken, the option to buy more slots didn't even exist back when we only had 8.


Quote:
Originally Posted by Dechs Kaison
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Posted

Quote:
Originally Posted by ClawsandEffect View Post
Unless I'm greatly mistaken, the option to buy more slots didn't even exist back when we only had 8.
The dates on SailorET's post seem to be correct, so there was a short window where it appears it was possible.


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