Discussion: Live Server Maintenance - 9/17/11
By
15bribri15,
Posted on: 2011-09-16 18:53 in News, Events and Announcement Discussion
Your link doesn't take you to the thread, just to "View Single Post" of your post.
And thanks for the fix, even on the weekend!
And woo! FPARN!
Guardian server is Life!
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Wait, maintenance on a weekend?
Hopefully this would perhaps also return the collector's edition capes and the wisp aura to people who should have them unlocked.
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boo!
Fix it now....
Tiresome.
On the one hand, that's pretty much four of the six hours I usually spend hanging out with the people I hang out with the most on Saturdays.
On the other hand, fixes are a good thing.
We'll live. Somehow.
You should make it a weekend event....take extra time, maybe get it all fixed.
Don't I know you???
I am all for getting stuff fixed. I gotta get my car worked on tomorrow anyway, so that's as good a time as any to take it in.
Michelle
aka
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Quote:
This. The devs are coming in *on the weekend* to fix stuff for us. How about *that* for dedication? |
Originally Posted by Dark_Respite
I am all for getting stuff fixed. I gotta get my car worked on tomorrow anyway, so that's as good a time as any to take it in.
Michelle aka Samuraiko/Dark_Respite |
Best dev team in the industry.
@MuonNeutrino
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This is what it means to be a tank!
Ho ray again a day that I can play and the servers will be down.......
This is happening a lot. maybe they will fix the consistent crashing.
i applaud the devs for coming in on a saturday to do a patch to help fix things
Quote:
I'm grateful for the fix, but I sincerely hope this will actually give a stable server for longer than a week.|
Originally Posted by Necrotech_Master
i applaud the devs for coming in on a saturday to do a patch to help fix things
|
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I've never understood why people complain when a game with bugs is getting some of those bugs fixed.
You'd seriously rather play a game that's less stable or more buggy, or both?
I21 will still be just as shiny when the game comes back online. A few hours of not playing it won't kill anyone.
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Quote:
Because the game is in a state where it needs to be fixed so urgently that there's no choice (it would seem) but for it to be worked on during the weekend.|
Originally Posted by White Hot Flash
I've never understood why people complain when a game with bugs is getting some of those bugs fixed.
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Since its in that state, yes, I'm glad they're working to fix it urgently, and I'm sympathetic to them needing to spend weekend time on it. But I'm disappointed that it's unstable to start with.
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Quote:
I believe that this is the source of many, if not most, complaints.|
Originally Posted by UberGuy
But I'm disappointed that it's unstable to start with.
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It is the "how did it get out the doors in this state?" perspective.
Sure, *I* know that localized testing hardly ever equals "in the wild testing." Particularly when discussing software that is potentially changing hardware (until told otherwise, I'll always assume the Beta server is not identical to the Test server and that the Test server is not identical to the Live servers).
But, as a whole, we - as a species - are groomed to be uninformed consumers.
And even with that knowledge, I still have to wonder just how some things get through the testing process.
So I sympathize with the frustrated. And I accept that there is nothing that can be posted by anyone other than a developer or community rep that can improve moods. And try - but often fail - to not make the situation worse.
I'm hoping this sorts out the reason I cant log in for the last 2 days.
Fingers very much crossed
Bring on the wall!!!!
There's no doubt there needs to be some maintenance done. Today on Virtue I know of at least two complete mapserver disconnects that rolled people back when they logged on, I've repeatedly gotten the "powers all go missing from trays" issue, and when I logged off about 20 minutes ago, it was still acting as though I was exemplared in my prior team, even though I was no longer in a team.
That said, starting it at NOON Eastern Time and running until 4pm? What the hell, man? I understand no one wants to be working in the middle of the night, but what in the world possesses you shut down servers when there's going to be decent amounts of traffic on them, especially given that it's Saturday? This is the second time, this week, you've started maintenance at midday Eastern, evening European, but at least Thursday made some (albeit not a lot of) sense being a work/school day. But Saturday?
Just, wow. You should be taking them down no later than 5AM eastern. Not 12PM.
Quote:
ROFL, no.|
Originally Posted by Muon_Neutrino
This. The devs are coming in *on the weekend* to fix stuff for us. How about *that* for dedication?
Best dev team in the industry. |
If they were the best dev team, they'd understand you don't pull down live servers when it's day time across all of North America, and peak hours in Europe. Network Engineering 101. Yep, they're coming in on a Saturday - should that give them extra credit? No. I've spent many a Friday night/early Saturday morning/early Sunday morning fixing network issues, updating servers, or running full and/or incremental backups. It's part of my salary. It's also part of my salary to do these things when the least number of people are affected.
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Quote:
This is my hope too as another EU subscriber who can't enjoy the 'Head start' due to the 'Invald Username or Password' bug. Between that and the maintenance times slap bang in the middle of the EU peak times (of which this is another one, thanks) this hasn't been much of a headstart at all, more like an extended Beta. |
Originally Posted by Ice_Basher
I'm hoping this sorts out the reason I cant log in for the last 2 days.
Fingers very much crossed |
However... I recognise that a hot fix on the weekend is outside of normal service and I am deeply grateful for the devs giving up a portion of the weekend to come and fix the game. Fingers crossed that all goes smoothly and that it resolves the log in issues.
Thank you.
@Dante EU - Union Roleplayer and Altisis Victim
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Quote:
Because when you need to do a critical patch, the time when the least number of people affected is always when the patch becomes available to you? Lucky you.|
Originally Posted by Captiosus
If they were the best dev team, they'd understand you don't pull down live servers when it's day time across all of North America, and peak hours in Europe. Network Engineering 101. Yep, they're coming in on a Saturday - should that give them extra credit? No. I've spent many a Friday night/early Saturday morning/early Sunday morning fixing network issues, updating servers, or running full and/or incremental backups. It's part of my salary. It's also part of my salary to do these things when the least number of people are affected.
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The teams have been going nuts all week. Some, many of them, have family. And kids. Earlier in the month when Z was posting at night, he was apparently at work, not posting from home.
Unless you want the people applying critical fixes to be running on less than four hours of sleep when applying the patch.
And for all we know, half the reason they chose 9AM Pacific is because that lets them patch /after/ it's cleared some kind of testing script that takes a while to run.
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They may as well take it down now...
As it stands it looks like I'm gonna have:
NOW - 1800 CEST Retrieving character list from Defiant
1800 CEST - 2200 CEST Maintenance
(2200 CEST - 0300 CEST Extended maintenance, unconfirmed...)
Duo MoITF - 26:06 | Duo MoKahn - 25:50 | Duo MoLGTF - 29:34 |
Yay another prime time EU downtime,I love those, thank you ever so much for spoiling us with another, wow four in a week and this one is even on a Saturday wow, thank you ever, ever, ever so much.
Brawling Cactus from a distant planet.
Quote:
Me too. I'd love to complain about not playing tonight but since I haven't been able to log in since Wednesday because of this bug I'm just crossing my fingers and hoping this fixes whatever is locking me out of the game. |
Originally Posted by Dante
This is my hope too as another EU subscriber who can't enjoy the 'Head start' due to the 'Invald Username or Password' bug. Between that and the maintenance times slap bang in the middle of the EU peak times (of which this is another one, thanks) this hasn't been much of a headstart at all, more like an extended Beta.
Thank you. |
I always thought a hotfix was applied to software that was still running.
Anyway world won't end with a bit of downtime, luckily we are paying for the privilege of using buggy software so that the non payers can come in to a smooth service.
Quote:
/nod - it was pushed out a bit early, but these things happen.
|
Originally Posted by UberGuy
Because the game is in a state where it needs to be fixed so urgently that there's no choice (it would seem) but for it to be worked on during the weekend.
Since its in that state, yes, I'm glad they're working to fix it urgently, and I'm sympathetic to them needing to spend weekend time on it. But I'm disappointed that it's unstable to start with. |
I don't even mind the maintenance/hotfix, but it's just plain annoying we have to wait for a scheduled maintenance with a server already broken to the point you can't get in at all.
If that doesn't get fixed before this maintenance it'll effectively turn into at least (not going back further than I first tried 'cause I don't know how long it wasn't working already, and assuming the maintenance doesn't get extended) an 11 hour downtime for that server.
After downtimes of various length on tuesday, wednesday and thursday already that starts to get just a little bit annoying.
Duo MoITF - 26:06 | Duo MoKahn - 25:50 | Duo MoLGTF - 29:34 |
The Live European and North American City of Heroes servers will be offline for maintenance on Saturday, September 17, 2011.
Start Time: 9:00 a.m. PDT / 12:00 p.m. EDT / 5:00 p.m. BST / 18:00 CEST
Expected Duration: 4 hours
Expected Finish Time:1:00 p.m. PDT / 4:00 p.m. EDT / 9:00 p.m. BST / 22:00 CEST
This is for the implementation of a hotfix to resolve instability issues.
We apologise for the inconvenience and thank you for your patience!
Kevin Callanan
Community Specialist
Paragon Studios