Discussion: Live Server Maintenance - 9/17/11


15bribri15

 

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Originally Posted by seebs View Post
$DAYJOB had a server failure recently. Multiple-disk failure of THE central source code repository for my group. All the automated builds started failing.

It was back a day later. I think it may have cost me as much as five minutes of productivity. Obviously, it soaked at least a solid day from someone, probably two or three days total, but we use distributed stuff and our source system is git, so basically we were fine and lost nothing.
Have run into a couple situations in the past couple years of CLM (Career Limiting Maneuver) from dedicated backup personnel.

We just picked up a poor *AHEM!* this past week who simply wasn't backing up their main customer database. They're still on an old dBase system. The data's mostly still in the DBF file. And the data's mostly in the notes file. But the index file is completely borked. Automated tools have mostly failed to reindex it. So this poor *AHEM!* is looking at either kissing this database goodbye or paying ridiculous amounts of money for us to MANUALLY go through and hand-reassemble the files (and wait weeks/months for it).

Another one of our clients up in Canuckistan had something similar happen to their customer database a few years back. They had their drive array *POOP!* the bed with total drive loss (spindles LOCKED) AND it fried the controller. QUITE impressive I may add.

So we go back into their backups. And there's nothing newer than 6 month old stuff in there. It finally comes out that their backup monkeys were getting file locks on the directories with the databases in them because someone would invariably leave the client app open. Instead of getting a backup agent smart enough to CLOSE THE FILES, they just "neatened up" their backup by excluding the app and all its databases from the backup job!




And the list goes on. And on. And on.



Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.

 

Posted

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Originally Posted by Techbot Alpha View Post
However, you have just highlighted the massive difference between the other game you mention and CoH.

City of Heroes STARTED (nearly) with an EU presence. They made the decision "We will have the EU in here too." There was an EU team, events, all that.

And then it died. For a very long time, EU players went from being equals to US players, as it should be, to being practically ignored by support and devs alike. We had no events (we still barely do, the only one I know of was player organised), no competitions, no acknowledgement whatsoever.

And, had it ONLY been a US game (like the Russian one you mention), then yes, we would have had to suck it up. Because, you know, it would always have been that way.

But it was not a US only game. Do you see the difference there?

The EU group are as big a part of the community as the US side, maybe not numerically, but certainly with nearly as much impact. We've been here from nearly Day 1 (ok, maybe day 2, heh), unlike your example. And we pay our subs the same as anyone, which in turn means equal treatment. It's really that simple.

Edit: I realise Issue 4 isn't exactly 'Day 1'. However, the EU crowd have still been around for 17/21 Issues. That's still well over half.

I guess my point is; had the game never had EU servers, EU dedicated stuff and suchnot, then so be it. It'd be the same other games with similar models. But that choice was made, and so should be honoured. For the most part, these days, it is, which is good. And necessary maintenance is still necessary, don't get me wrong.
*Nod* I see. You see, I was unaware of how that all went down because I only really "knew" and "saw" the story from the one side. I came in on the tail end of i3, JUST before i4. I remember the launch of the Arena, and the patch/issue that added the shoulder kittens and the other anime-inspired costumes (all stuff they had ready for City of Hero that they ported over when it fell apart).

Now that makes a lot more sense, and yeah, it's true, I think maintenance annoys almost all of us at one time or another, regardless of when they set it for, and it has certainly been more annoying as of late, but in the end I'm sure the game will be better for it.


"Superman died fighting Doomsday because he allowed his toggles to drop, and didn't beat Doomsday before Unstoppable wore off, sad really..."

 

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Originally Posted by Hyperstrike View Post
Thing is, Friday night is NOT the time when the "fewest" players are on. Maybe the fewest EU players. But not the fewest.

Even at 1PM Exalted was rocking 6-7 Atlas Parks and Protector was still busy. I'm fairly certain Freedom and Virtue were similarly busy.
Yup. That's prime Virtue catgirl-shaggin' time...

Not that I would know. That's just what people tell me...


"Superman died fighting Doomsday because he allowed his toggles to drop, and didn't beat Doomsday before Unstoppable wore off, sad really..."

 

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Originally Posted by SinergyX_EU View Post
So you expect DCUO gone by then already?
At the rate they've been going, I wouldn't be overly surprised if they were gone by next *week* :P


"Superman died fighting Doomsday because he allowed his toggles to drop, and didn't beat Doomsday before Unstoppable wore off, sad really..."

 

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Originally Posted by Tyger View Post
Thankfully they DID change any non-paid trial account to a random global @TRIAL XXXXX before the integration. I had checked several globals with my NA account and they had been changed afterwards.
Anyone else notice that they sent free Guildwars and Lineage 2 codes out? I haven't checked my game related email account, but I noticed an Activate "X" button for each title.


 

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Originally Posted by Zwillinger View Post
Actually, quite a few of those folks are, and have been working Saturdays.

I, however am posting this while having breakfast with the family from The Original Pancake House.

Om nom nom.
Heh, I could get fired at work for pulling a stunt like that. It's considered "Working off the clock", but then again they've been so "compliance" happy this past year it's rediculous.


 

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Originally Posted by Snow Globe View Post
Careful, some bite back.

Why did I just get a still image from the movie "Teeth" in my head?


 

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Originally Posted by Energizing_Ion View Post
heheh nice.

The company I work for; I get to reboot some servers on Mon. and Fri. nights and one of those servers is the Exchange server (on a Fri. night too of course).

Some times that servers takes 5-10 mins just to turn off (reboot) and another 5 mins to turn on for me to log in to it.

This past Friday, it took 12 or so mins. to reboot it Grr...not fun when trying to leave work early (or at least on time)!
Try working in the NHS; one of the clinical software providers, EMIS, do something to the servers with the software they install which means they average between 15 and 20 minutes to go from power on to logon screen. What'll really make your brain hurt is that if VMware Server is running on the box with 1 or more VMs, *they* are up and reachable after about 5 minutes whilst the host they're on takes another 10-15 before it's network-accessible.


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Posted

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Originally Posted by Zwillinger View Post

I, however am posting this while having breakfast with the family from The Original Pancake House.
Why doesn't Zwill have breakfast with his own family? I mean, it's bad enough he abandoned his work buddies to do the heavy lifting and dirty work on the weekends, but to abandon his kin to have breakfast with the family from the Original Pancake House is just too low!


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Originally Posted by PeerlessGirl View Post
*Nod* I see. You see, I was unaware of how that all went down because I only really "knew" and "saw" the story from the one side. I came in on the tail end of i3, JUST before i4. I remember the launch of the Arena, and the patch/issue that added the shoulder kittens and the other anime-inspired costumes (all stuff they had ready for City of Hero that they ported over when it fell apart).

Now that makes a lot more sense, and yeah, it's true, I think maintenance annoys almost all of us at one time or another, regardless of when they set it for, and it has certainly been more annoying as of late, but in the end I'm sure the game will be better for it.
Agreed. Given the player-base in the US *will* be bigger, it makes sense to do it when it effects them least.
However, IF there is a patch ready and it can go at a time that isn't too bad for BOTH groups, then it should be done then.

But hey-oh


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Originally Posted by Zwillinger View Post
GG, I would tell you that "I am killing you with my mind", but I couldn't find an emoticon to properly express my sentiment.
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Originally Posted by Captain_Photon View Post
NOTE: The Incarnate System is basically farming for IOs on a larger scale, and with more obtrusive lore.

 

Posted

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Originally Posted by WanderingAries View Post
Why did I just get a still image from the movie "Teeth" in my head?
Erm... because you like doing bad things to innocent pancakes?


 

Posted

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Originally Posted by WanderingAries View Post
Why did I just get a still image from the movie "Teeth" in my head?
Remember. It's all fun until someone loses a pen...EYE! Till someone loses an EYE! Yeah! That's what I was gonna say!



Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.

 

Posted

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Originally Posted by Hyperstrike View Post
Remember. It's all fun until someone loses a pen...EYE! Till someone loses an EYE! Yeah! That's what I was gonna say!

So, pen-eye is the plural of .....penus?


"Everybody wants to change the world, but nobody wants to change themselves." -Tolstoy

 

Posted

maybe they can fix the dang fact that I have to sign in every other time I come to the forums


 

Posted

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Originally Posted by Hyperstrike View Post
Remember. It's all fun until someone loses a pen...EYE! Till someone loses an EYE! Yeah! That's what I was gonna say!
Keep squeezing your Pen like that and you're likely to shoot your Eye out. ;-)


 

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Originally Posted by Thany144 View Post
maybe they can fix the dang fact that I have to sign in every other time I come to the forums
Consider yourself lucky - you only have to sign in half as many times as I do. Not only do I have to sign in EVERY time I come to the forum, my passwords are screwed up now too.

I had to change my main account password last week, but now for some reason if I want to log into my account on plaync.com, I have to sign in with my new account password from work, and my old account password from home.


(Sometimes, I wish there could be a Dev thumbs up button for quality posts, because you pretty much nailed it.) -- Ghost Falcon

 

Posted

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Originally Posted by mousedroid View Post
Consider yourself lucky - you only have to sign in half as many times as I do. Not only do I have to sign in EVERY time I come to the forum, my passwords are screwed up now too.

I had to change my main account password last week, but now for some reason if I want to log into my account on plaync.com, I have to sign in with my new account password from work, and my old account password from home.
That sounds like a cookie-related issue. While I'm sure you've tried this, have you cleared your browser's temp files and cookies (or at least any cookies relating to the CoH forums) from your home machine?


"Superman died fighting Doomsday because he allowed his toggles to drop, and didn't beat Doomsday before Unstoppable wore off, sad really..."