Discussion: Live Server Maintenance - 9/17/11
By
15bribri15,
Posted on: 2011-09-16 18:53 in News, Events and Announcement Discussion
I'm all for fixes.
Thanks for your hard work.
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Well said!
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Originally Posted by Captiosus
ROFL, no. If they were the best dev team, they'd understand you don't pull down live servers when it's day time across all of North America, and peak hours in Europe. Network Engineering 101. Yep, they're coming in on a Saturday - should that give them extra credit? No. I've spent many a Friday night/early Saturday morning/early Sunday morning fixing network issues, updating servers, or running full and/or incremental backups. It's part of my salary. It's also part of my salary to do these things when the least number of people are affected. |
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The OP was roughly 9PM last night.|
Originally Posted by Slazenger
I think alot of EU folk are more P'd off with the time of the downtime, rather than the downtime itself, from what I understand from people they had this hotfix ready yesterday early morning for EU/ Primetime in NA, yet they have waited until EU primetime to implement it.
I'm all for giving Devs the time to fix these problems but it would be nice if they thought of someone else rather than the NA sometimes. |
Yeah, a patch may have been ready yesterday morning. But it still had to go through Q&A. That takes time.
Additionally I'd like to see how some people react when someone who isn't their boss suggest THEY stay extra late or come in ridiculously early ON A WEEKEND at their job.
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Originally Posted by Freitag
The Live European and North American City of Heroes servers will be offline for maintenance on Saturday, September 17, 2011.
Start Time: 9:00 a.m. PDT / 12:00 p.m. EDT / 5:00 p.m. BST / 18:00 CEST Expected Duration: 4 hours Expected Finish Time:1:00 p.m. PDT / 4:00 p.m. EDT / 9:00 p.m. BST / 22:00 CEST This is for the implementation of a hotfix to resolve instability issues. We apologise for the inconvenience and thank you for your patience! |
And i was hoping it would have been a quick fix :P but at least issue are being resolved. We get what we pay for !
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Thing is, Friday night is NOT the time when the "fewest" players are on. Maybe the fewest EU players. But not the fewest.|
Originally Posted by Siolfir
If that were the case, they could have done it overnight or in the very early morning - the post announcing the downtime was just before 10p EDT.
It's great that they're willing to pay people to come in to work on it on Saturday* but if they were going to do it "as soon as it's ready" then it would've gone in overnight when the fewest players are on. At my last job anything critical enough to pull things down during a peak activity time happened as soon as they knew about it (ie, no announcement 14 hours in advance) and anything that could wait 14 hours could wait until 3am when the rest of the maintenance gets done. * - which really probably means they're salaried and don't get overtime, my natural cynicism points out  |
Even at 1PM Exalted was rocking 6-7 Atlas Parks and Protector was still busy. I'm fairly certain Freedom and Virtue were similarly busy.
Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.
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You might not. But the hundreds playing at that time would have.|
Originally Posted by Slazenger
Nope but they could have brought the servers down as soon as they had the hotfix, think it was about 8am EU time when announced, I wouldn't have minded if they brought the servers down then.
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And you'd have had people who'd ALREADY been there 12-ish hours that day applying patches, long-distance for 4 hours during prime time on a moment's notice.
Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.
Just for the record coming in on the weekend is actually game industry SOP. NOT coming in on the weekend is weird.
Apparently I'm to stupid right now to make an awesome link with a picture and stuff but neverthelss sign the petition! [u]http://www.change.org/petitions/ncso...city-of-heroes[u]
Anyone else feel like they're paying to beta test a product designed to make the company more money? They had issues with live before freedom was rolled out, those issues are still around and it's push forward until it breaks then fix it, the devs are going with the "oh shiny!" approach to make people happy vs the "rock solid streamlined" approach. I appreciate them fixing it when it does break but it seems to be breaking way too much with far too much emergency downtime.
Also not everyone is working today so saying oh thank you devs for doing this is a funny joke at best. The programmers and engineers may be there but everyone who works on new stuff, community relations, translating, and q&a among other things are enjoying a day off.
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Head Start.|
Originally Posted by B_Nix
Anyone else feel like they're paying to beta test a product designed to make the company more money?
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In just about every MMO, this is synonymous with "last minute beta testing in a real environment".
Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.
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Look at it this way; soon the free accounts will be coming in.|
Originally Posted by B_Nix
Anyone else feel like they're paying to beta test a product designed to make the company more money? They had issues with live before freedom was rolled out, those issues are still around and it's push forward until it breaks then fix it, the devs are going with the "oh shiny!" approach to make people happy vs the "rock solid streamlined" approach. I appreciate them fixing it when it does break but it seems to be breaking way too much with far too much emergency downtime.
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They need a bugless game, if they crash out 2 times in the first half hour they're gone never to return which is not the idea.
We need to point out the bugs.
They need to not see the bugs.
Sure we pay and they won't, but unfortunately for us we wouldn't be here now if we hadn't already proven to be as tolerant as we need to be to stay through this and that's where the difference is.
Yes, we pay for bugs so others can play a less bug infested game for free, but then again we've already stayed through a million previous bugs and Paragon Studios sees us... still being here.
They can't be quite so sure about the free players that will join us.
Duo MoITF - 26:06 | Duo MoKahn - 25:50 | Duo MoLGTF - 29:34 |
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My point was, they knew they were doing this and had the patch at 10p EDT. If it was so critical that it had to be done right away, they could have done it then - they did during 2xp weekend, after all!|
Originally Posted by Hyperstrike
Thing is, Friday night is NOT the time when the "fewest" players are on. Maybe the fewest EU players. But not the fewest.
Even at 1PM Exalted was rocking 6-7 Atlas Parks and Protector was still busy. I'm fairly certain Freedom and Virtue were similarly busy. |
However, they didn't. They pushed it off until later, and then chose a "later" time where a large number of people will be playing rather than a "later" time where few people would be - I very seriously doubt that there are fewer players on at noon on a Saturday than there are at, say, 4am on the same day.
I'm actually somewhat for the maintenance, because I want them to fix bugs. But it does wreck what I was going to do with my afternoon, and it didn't have to. That's the "discussion" part of this that I agree with - if it can wait for a better time, make it a time that's actually better.
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Originally Posted by PleaseRecycle
it has gone from unconscionable to downright appalling that we have no way of measuring our characters' wetness.
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Originally Posted by Brillig
It's hard to beat the entertainment value of Whackjob Wednesdays.
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The way I see it is working out bugs is good, hopefully they will fix the global chat bug where u go into either a mish, or SG/VG base and have none of your global chat channels up. Also I am an american who under stands the problems that the EU ppl are haveing, and peerless how would u feel if you had to change your global because some one else had it in the EU servers? Tech I understand how u feel about the events not happening on the EU servers, but do not blame the NA servers. I am a member of PERC and as such we have tried to do events in coalition with the EERC ppl who refused to help out. Also I do Tanker Tuesdays on the NA servers, and also we do have a event with that on the EU servers mostly on Defiant/Union ones we made for the EU called the Tanker Tour Saturday. We have been doing that one since the merge.
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I know exactly what you mean XD
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Originally Posted by MrDead
Just for the record coming in on the weekend is actually game industry SOP. NOT coming in on the weekend is weird.
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I think we all need compensation for all the bugs they are working out. Not something small like oh here is a costume code for a certain costume but only for a few ppl like last time. But something else entirely that will affect all the VIPs that is on at this time.
Hey Devs,
Thanks for keeping on top on what needs to be fixed!
xoxo
MrM
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That's the quickest way to get... nothing.|
Originally Posted by LSK
I think we all need compensation for all the bugs they are working out. Not something small like oh here is a costume code for a certain costume but only for a few ppl like last time. But something else entirely that will affect all the VIPs that is on at this time.
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We don't deserve anything but a stable, playable game. Which they are doing right now and will continue to do.
lol, I was just about to send a long, heated support ticket too. But before I do, can I assume this is the reason I get the popup "account Bloodmoore is not allowed on this server. Reason: Public access to this server has been disabled"?
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Yes, yes it is.
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Originally Posted by Rapthorne
lol, I was just about to send a long, heated support ticket too. But before I do, can I assume this is the reason I get the popup "account Bloodmoore is not allowed on this server. Reason: Public access to this server has been disabled"?
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Question: Is every issue (not Issue as Issue 21, issue as in "problem") equal in severity to every other? Warning, any answer besides "no" will demonstrate a complete lack of understanding.|
Originally Posted by Siolfir
My point was, they knew they were doing this and had the patch at 10p EDT. If it was so critical that it had to be done right away, they could have done it then - they did during 2xp weekend, after all!
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In short, different problems require different responses.
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| However, they didn't. They pushed it off until later, and then chose a "later" time where a large number of people will be playing rather than a "later" time where few people would be - I very seriously doubt that there are fewer players on at noon on a Saturday than there are at, say, 4am on the same day. |
And dropping the servers for anything but THE most severe bugs during prime time is ridiculous.
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| I'm actually somewhat for the maintenance, because I want them to fix bugs. But it does wreck what I was going to do with my afternoon, and it didn't have to. That's the "discussion" part of this that I agree with - if it can wait for a better time, make it a time that's actually better. |
Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.
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PLEASE don't start the "We deserve compensation" line again.|
Originally Posted by LSK
I think we all need compensation for all the bugs they are working out. Not something small like oh here is a costume code for a certain costume but only for a few ppl like last time. But something else entirely that will affect all the VIPs that is on at this time.
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I kinda like you LSK. I'd hate to have to send out a couple strike teams to "deal with" you.
Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.
This downtime is 2 sides. Yes its very good they doing a hotfix, playing last night on freedom was a pain in the .. with 'stuck' powers and laggy animations/NPC movement. I do like the fast pace they keep getting everything stable (according the Q&A on facebook they should have suficient hardware to cope the ammount of players).
What i'm geting fed up with, the mentality of some of the US people. Ooh stop crying, get a life, go do RL stuff, you're addicted bla bla, a basic reply to anyone who doesnt like the fact the majority of previous 'patch downtimes' are on high daytime (or even primetime) for the EU region.
My global name was basicly my own fault, having a US and EU account, i could have prevented any collision, alike possible characternames after i transfered a bunch to a more populated server.
This is day 5 for daytime EU the game is down, some were early daytime EU zone (2PM till 6PM or sortlike) but some are plain primetime of EU (today down untill 10PM). That has little to do with 'go do your RL stuff', but the basics that Devs on avarage always pick the daytime EU to do maintaince. Most days i am at work anyway (2PM-6PM downtimes), but majority of fellow-EU players may have been at home or perhaps kids off from school.
50)Sinergy X/(50)Mika.
(50)MaceX/(50)Encore
Sign the petition, dont let CoH go down! SIGN!
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but... but but.... what am I supposed to do with my day? Do you suggest something totally outlandish, like... step outside? Screw that, man, I'm just not ready.
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Originally Posted by LSK
Yes, yes it is.
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A couple of points to make here...|
Originally Posted by Tyger
Thankfully they DID change any non-paid trial account to a random global @TRIAL XXXXX before the integration. I had checked several globals with my NA account and they had been changed afterwards.
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NA accounts were unchanged, so checking with your NA account wouldn't of made any difference, just locked out more EU @Globals
I can't pull the post up ATM, but it was actually after the list merger that the Trials got renamed not during the list merger itself.
There was quite a big uproar about it on the EU side, but as usual NA players even those based in the EU with NA accounts wouldn't of noticed!
NA list + EU list (Copy w/rename) = Combined list
Combined list - Trial Accounts = Final list
Note the List Merger is first, or they would of had to do 2 trial account searches, which TBH would of been nicer for the EU players...
Nuff Said...
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Creator of: Coolio's Tech Beacon Replacements
AE arc 402506, 'The Rise and Demise or Otherwise of Tekna Logik...'.
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Well we all know the real reason for this do we not? IT'S A RANGLE PLOT
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Originally Posted by Hyperstrike
PLEASE don't start the "We deserve compensation" line again.
I kinda like you LSK. I'd hate to have to send out a couple strike teams to "deal with" you. |
You must be WAY more tolerant of that crap than I am.
Too many 50's to list here's a few you may know.
Slazenger, Area51, Area53, Area54, Erruption, Mind Plague, Thresher, Sheath, Broadside, Debt